Neon CRM
About Neon CRM
Neon CRM is a constituent management software platform designed specifically for nonprofit organizations and membership associations. Its relationship-focused approach enables a comprehensive view of supporters and members, resulting in increased engagement and revenue. With Neon CRM managing fundraising campaigns, events, and communications becomes the easiest it has ever been, all while gaining valuable insights through its reporting and administrative tools.
Create a more engaging generosity experience with unlimited forms and templates, popular payment methods, and personalized emails. Automate email marketing, workflows, volunteer management, and payment processing to save time on administrative tasks, and maintain your personal touch where it matters. Neon CRM streamlines your organization's processes, allowing you to focus on building meaningful relationships with your constituents and members.
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Neon CRM
Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Neon CRM: 110
Alternatives
QuickBooks Online
Salesforce Service Cloud
Flipcause
Bloomerang
Reviews
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Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Education Management
- Company size: 201–500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
User Friendly
Reviewed on 2023-09-01
Pros
I have worked in a few CRMs since starting my career, and Neon CRM is the most user friendly. Also, the help section is wonderful and easy to understand. If I cannot find an answer, customer service is prompt and helpful.
Cons
It would be nice if Neon had more capabilities for events such as a silent auction/raffle function.
Response from Neon One
Hey Julie, thank you so much for taking the time to leave us a review! It's so wonderful hearing how useful our help resources and support team have been for you. Thanks again!
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
You have to wait forever for support
Reviewed on 2023-12-07
Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements...
Our membership-based nonprofit has been using Neon CRM since 2017. We've seen a lot of improvements in that time, and expect the platform to become even more robust. In fact, one of the most endearing features of the Neon ecosystem is the monthly update and the associated webinars introducing new functionality. HOWEVER, as noted above: invariably, there is an excruciatingly long wait time before support tickets are answered.
Pros
Neon CRM is a great system for administering membership, donations, and events for our non-profit.
Cons
Support is great, eventually... BUT it takes a week or more to get an answer to a simple question. This is a major shortcoming that Neon would do well to address.
Response from Neon One
Hey Mike, thanks for your review! Glad to hear that your organization finds Neon CRM useful for membership management, donation tracking, and events. If you have simple questions and are looking for a quick solution, I'd recommend looking into our Support Center articles. We have hundreds that address all of the most common pains that our clients have ran into in the past. You can also always sign up for our open office hours to get your questions answered quickly by a member of our consulting team! Sign up for office hours here: https://academy.neonone.com/page/neon-crm-live-trainings. Thanks again!
- Industry: Arts & Crafts
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Not the same
Reviewed on 2023-12-07
It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices...
It was good when it was just Arts People. Simple and clear Ever since Neon purchased it, prices have increased and customer service has plummeted, particularly as it relates to billing/invoicing.
Neon should consider making things technologically easier, not more difficult. Consider non-techies are doing this work internally and externally.
Pros
Fairly easy to sell tickets. Prices have been fair, but are now increasing.
Cons
The inability to speak with someone on the phone. Very displeased about this.
Billing is a mess.
There are many reports, but finding or creating the one you want is not intuitive.
Customers are confused about the diagram when purchasing tickets.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Great for managing renewals, not useful for team overall
Reviewed on 2023-10-18
One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We...
One of the main reasons we wanted to a CRM to track a schools participation doesn't really work. We are considering other platforms that might be able to offer this.
Pros
Since switching to Neon processing membership renewals has been a million times easier. I can see easily how may years someone has been a member, what they have paid, the tier they should be at and I can easily communicate all this when their membership expires. Folks can easily become members through our site as well. Membership retention has been successful and my job has been easier.
Cons
I had hoped that with the eventbrite integration that I could go to a school and see everyone who had participated in a program. We do not offer individual memberships, but that is the only way that neon is set up. I want to be able to see how a school is using their membership through program participation year to year, but it is still impossible to run a report or see this easily. For this reason and many others, nobody on my team is using the platform. I looked and nobody had logged in for years! I have deemed it a non-useful tool for this reason.
- Industry: Nonprofit Organization Management
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Thoughts & Enhancement Suggestions.
Reviewed on 2023-09-05
I do like this program for its donation and I love the Neone ONe Library with videos and self-traini...
I do like this program for its donation and I love the Neone ONe Library with videos and self-training. However, this product does not fully meet our needs, and I am having difficulty convincing Board Members to use Neon One. Some will not log in.
Pros
I love that almost everything is in one place.
Cons
I am upset with the increasing yearly pricing. It is becoming too expensive for our needs. We must separately pay to use Quickbooks, perform Board Management, locate an electronic Membership Card service, and pay for additional training to customize our experience further.
Reasons for Switching to Neon CRM
We thought all features would be inclusive.Neon CRM FAQs
Below are some frequently asked questions for Neon CRM.Q. What type of pricing plans does Neon CRM offer?
Neon CRM offers the following pricing plans:
- Starting from: US$99.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Not Available
Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.
Q. Who are the typical users of Neon CRM?
Neon CRM has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Neon CRM support?
Neon CRM supports the following languages:
English
Q. Does Neon CRM support mobile devices?
Neon CRM supports the following devices:
Q. What other apps does Neon CRM integrate with?
Neon CRM integrates with the following applications:
ClickBid, Constant Contact, Continue to Give, Denali Fund, DonorDrive, Eventbrite, Fundraise Up, Higher Logic Thrive, Mailchimp, Overflow, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, TaxJar, The Giving Block, Ujoin, VolunteerLocal, Zapier, authorize.net, iWave
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software
Related categories
See all software categories found for Neon CRM.
