About Neon CRM
Raise more, save time, and get things done with a nonprofit CRM platform that works for your needs. The majority of our staff comes from a nonprofit background — we've been in your shoes and we built a database to fix your problems.
With all your data and tools in one place, you'll save time and be able to focus on the work that really matters. Create online forms, engage donors, plan events, manage members, track volunteers, and get insights from built-in key metrics dashboards — all in just clicks.
Join the thousands of organizations that use Neon CRM to manage their fundraising, membership, events, and websites.
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Neon CRM
Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Neon CRM: 86
Alternatives
DonorPerfect
MemberClicks
MemberPress
Quickbooks Online
Reviews
Already have Neon CRM?
Software buyers need your help! Product reviews help the rest of us make great decisions.
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
All 3 Things You Need it to Do - and More!
Reviewed on 8/23/2011
You want CRM software to do 3 things:
1. Safely store you data
2. Allow you to leverage your...
You want CRM software to do 3 things:
1. Safely store you data
2. Allow you to leverage your data
3. Allow you to interact with your organizations website
Most systems do the first 2 - they better (!), NEON does the third one too and better than any other product in the industry. My only hope is they don't get bought by Blackbaud.
I've done 15 or more conversions with many different product and have never been happier than with NEON. Feel free to drop me a line and I'll share more with you.
Pros
I won't comment on the other features NEON does that other systems do as well - or almost as well. Instead, I'll focus on the factors that set them apart from the other players on the market.
FORMS! - how can any org look past the ability to survey their constituents via email and then have the responses post to the database? e.g. How did you hear about us? a - k / What most interests you about our work? a.b.c. d. free form response / How would you like us to communicate with you? a - d
Events! NEON is the industry leader in allowing users to enter info via an org's website and into the database. I have one client using NEON that registers athletic event users via their website - all the way down to the waiver release form via a digital signature. All that info results in a paperless process that posts to their website on the back end.
Training - online video training is FREE - you won't get that with eTapestry or DonorPerfect.
Cons
The reports function features a URL for a particular report (dynamic too). This is is fantastic! But many board members and volunteers need to be reminded to access the url and it would be great if NEON would schedule the delivery of reports on an ongoing basis rather than the user having to schedule the delivery of the reports. A small thing, but one less thing the user has to think about doing.
Response from Z2 Systems
Thanks Mike! we appreciate your review! As for the ability to email reports out to board members, you can set up an account in NEON, create a recurring activity to have NEON email your board member with the dynamic report link on, for example, the first of the month every month.
And as for the comment about the BBaud buyout, no chance. :) We're in this for the long haul to create the best cloud based CRM for nonprofits and to ensure we offer it for less. Plus, NEON is built as an All-in-One platform that can house fundraising/donors, membership/members, events/registrants and track all of this in one system. Plus, our frontend connectivity to nonprofit's websites allows everything to funnel right into NEON automatically. Times are changing and there is no longer a need to spend so much for powerful software and IT staff to manage servers.
NEON, by Z2 systems, Inc., is here to stay and evolve with the technology needs of the Nonprofit industry. Count on it!
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Neon CRM is not for everyone
Reviewed on 4/27/2022
Overall my experience has not been great. In particular I have been extremely disappointed by the...
Overall my experience has not been great. In particular I have been extremely disappointed by the technical support or lack of support. We pay for telephone support but can never reach anyone or get anyone to return calls
Pros
The software has capacity to do many functions
Cons
NEON has it's own language and it the user experience is not very intuitive. We are a NON Profit that does not have full time employees. Our users struggle to find ways to do what should be the simple tasks
Alternatives Considered
BloomfireReasons for Choosing Neon CRM
Donor Snap was not robust enoughSwitched From
DonorSnapResponse from Neon One
Thank you for the feedback, Stuart! A big goal for our upcoming product development calendar is keeping all of the advanced features that users need while making daily use of Neon CRM simpler, especially for users like your team who need to be able to accomplish tasks without investing tons of time in learning to use the software.
- Company size: Self Employed
- Used Daily for 1-5 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Appears to have good functionality but the proof is in the details.
Reviewed on 11/26/2016
We chose this software because it appeared to be able to do everything we needed it to. However,...
We chose this software because it appeared to be able to do everything we needed it to. However, when getting into it more fully we consistently run into obstacles.
Pros
Good database function, automated emails, customized reporting.
Cons
We utilize the event module extensively and find that the functionality is difficult. The WYSIWYG feature to build an event page is difficult, you can't build sub pages for an event, no ability to have event add-on items (register for the event and buy a shirt, etc). I've had to add them into the store function and then make all events appear in the store function so that the add-on items would appear in the shopping cart with the registration - but there is no ability to customize a store item (i.e. personalization). The registration function is very confusing to our constituents in that you have to provide all information for the registrant before making the registration/ticket selection. Then the only place to put the add-on/store items is in the event registration summary page. The social fundraising functions are not terribly user friendly and intuitive. When you want to do registration discounts you can either take $ off or % off of the entire order - not off each registration when more than 1 person is registered. When I have asked about these features it has been suggested that we use Eventbright for events. We left event bright when we purchased NEON because we could save the costs with the integrated functions in NEON. Eventbright doesn't do social fundraising so this looked like a better option. And finally - duplicate accounts are a problem - especially because pricing is based upon the number of accounts. Merging/deleting accounts is a time consuming process. And, you cannot simply two accounts that should be merged (because you know they should be) unless the system identifies them based upon duplicate name, email, etc. For example - if a person registered using her home email and address for one event and then the next time she registered as that person's name using her work email the system won't recognize them as potential duplicates - and you can't manually select them to merge. The login feature we thought was good but unless you have memberships it isn't great - folks just don't log back in the next time the visit the site - they just create a new account.
Response from N/A
Hi Shauna,
We’re sorry to hear about the difficulties you have experienced with functionality. We appreciate your feedback and take into account customer suggestions when considering product developments.
We will be reaching out directly to further discuss your duplicate management pains and to better understand your event registration items. There are deeper duplicate scans that can be useful, and we of course want to hear from you about how the event registration process might be simplified. In the last month, we've come out with an enhanced template feature for social fundraising for more customization and usability--we will also send you info on this.
Again, thank you for your valuable comments and please know we are always striving to improve the system and its functionality to better serve nonprofits. It's feedback like yours that helps us to plan for our monthly product releases. We appreciate having Star Legacy Foundation as part of the Neon community. We truly understand the importance of your mission and want to ensure NeonCRM can be effective in furthering stillbirth awareness.
Our Account Management team will be in touch, but please know you can contact them if you have future questions or concerns.
-Your NeonCRM Team
- Industry: Nonprofit Organization Management
- Company size: 2-10 Employees
- Used Weekly for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Neon is a very comprehensive tool with a steep learning curve
Reviewed on 4/27/2022
I'm a fan. The payment tiers should be gentler, especially for really small nonprofits as they get...
I'm a fan. The payment tiers should be gentler, especially for really small nonprofits as they get their donation program off the ground. Have the $50 tier available up to a greater number of accounts.
Pros
This software is very comprehensive, offering all the tools you could need as a nonprofit doing fundraising. It can be difficult for those with low tech literacy to navigate the number of options but if you have someone administering who is tech savvy or who has the self-teach attitude to learn through tutorials and customer service then you'll have great success. The automatic thank-you and account registration emails are really really handy. It is an excellent payment processor and having all donations in one place is great.
Cons
The emails feature is not near the quality of MailChimp or Action Network so we do all our newsletter emails and targeted emails off this platform.
Response from Neon One
Thank you for the feedback, Liz!
A big focus for our upcoming product updates is making the CRM easier to learn and use, especially for users who may not have worked in a CRM software before and who are occasional users rather than administrators.
We're also planning a series of additional updates and improvements for the Campaign Email builder for summer 2022, so hopefully we'll get closer to the features you expect to see. We'll continue to offer and improve our integrations with Mailchimp and Constant Contact, however, for nonprofits that need more of an enterprise email solution.
- Industry: Nonprofit Organization Management
- Company size: 11-50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Neon is a worthwhile CRM software
Reviewed on 8/6/2022
Pros
Neon is user friendly and connects well with our other software platforms.
Cons
It is not completely compatible with our financial software.
Reasons for Choosing Neon CRM
Better price and options.Neon CRM FAQs
Below are some frequently asked questions for Neon CRM.Q. What type of pricing plans does Neon CRM offer?
Neon CRM offers the following pricing plans:
- Starting from: US$99.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.
Q. Who are the typical users of Neon CRM?
Neon CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000
Q. What languages does Neon CRM support?
Neon CRM supports the following languages:
English
Q. Does Neon CRM support mobile devices?
Neon CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Neon CRM integrate with?
Neon CRM integrates with the following applications:
Authorize.Net, BluePay, ClickBid, Continue to Give, Eventbrite, Gesture, Higher Logic Thrive, Mailchimp, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, Zapier
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Neon CRM.
