About Neon CRM
Raise more, save time, and get things done with a nonprofit CRM platform that works for your needs. The majority of our staff comes from a nonprofit background — we've been in your shoes and we built a database to fix your problems.
With all your data and tools in one place, you'll save time and be able to focus on the work that really matters. Create online forms, engage donors, plan events, manage members, track volunteers, and get insights from built-in key metrics dashboards — all in just clicks.
Join the thousands of organizations that use Neon CRM to manage their fundraising, membership, events, and websites. Pricing starts as low as $100/month.
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Key benefits of Neon CRM
Cut down on data entry by tracking all constituent data in one place.
Build real relationships with your supporters by tracking their information and interactions.
Manage fundraising campaigns from start to finish.
Create beautiful, fully-branded online forms that integrate seamlessly with your website.
Keep members engaged with a custom member login portal on your website.
Get key insights and metrics from built-in reports.
Devices
Business size
Markets
Canada, United States
Supported Languages
English
Pricing starting from:
US$99.00/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of Neon CRM: 85
- ACH Payment Processing
- API
- Accounting Integration
- Accounting Software
- Activity Dashboard
- Activity Tracking
- Ad hoc Reporting
- Alerts/Notifications
- Alumni Management Software
- Application Management
- Attendance Tracking Software
- Built-in Accounting
- CRM Software
- Campaign Analytics
- Campaign Management Software
- Campaign Segmentation
- Chapter Management
- Client Portal
- Committee Management
- Communication Management
- Contact Database
- Contact Management Software
- Contribution Tracking
- Credit Card Processing
- Customer Database
- Customizable Fields
- Customizable Forms
- Dashboard Software
- Data Import/Export
- Document Storage
- Donation Management Software
- Donation Tracking
- Donor Discovery
- Donor Management
- Dues Management
- Election Management
- Electronic Payments
- Email Marketing Software
- Enrollments/Onboarding
- Event Calendar
- Event Management Software
- Event Ticketing
- File Sharing Software
- Financial Management Software
- For Nonprofits
- Forms Management
- Fundraising Management
- Gift Matching Management
- Goal Setting / Tracking
- Grant Management Software
- Jobs Board
- Member Accounts
- Member Communication
- Member Communities
- Member Database
- Member Directory
- Member Portal
- Member Types
- Membership Management Software
- Membership Renewals
- Mobile Access
- Mobile Giving
- Multi-Location
- Newsletter Management
- Online Calendar
- Online Forms
- Online Giving
- Payment Processing Software
- Personalization Software
- Pledge Management
- QuickBooks Integration
- Real Time Analytics
- Real Time Notifications
- Receipt Management
- Recurring Giving
- Registration Management
- Reporting/Analytics
- Small Group Management
- Social Media Integration
- Summary Reports
- Task Scheduling
- Volunteer Management Software
- Web Forms
- Website Management
- eCommerce Management
Alternatives
Salesforce Service Cloud
Blackbaud eTapestry
Bloomerang
Network for Good
Reviews
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
Z2 System's NeonCRM - "Yes, it's right for you and your organization."
Reviewed on 2014-01-13
Almost 4 years ago, when I considered which contact/donor relations management software platforms I...
Almost 4 years ago, when I considered which contact/donor relations management software platforms I was going to use for the ministry, here are a few of the things I was looking for: 1. Expandability (Will the system grow with us as we need it to without paying for what we don't need?) 2. e-Commerce - Are the e-commerce functions user friendly? Are they secure? Does it have integrated merchant service capabilities and can it seamlessly integrate with the database/account management capabilities? 3. Can I easily segregate, query, and manage contacts/donors? Can I track all of our touches with our contacts/donors and view them in one place/interface? 4. Do the front-end functionality components make it easy for our contacts/supporters/donors/etc. to communicate and do business with us? 5. Can we easily integrate our CRM communication/outreach/events/etc. into our existing website, social media, and vice versa? I was pumped when I got a "Yes" answer to all of the questions above from the team at Z2 Systems about the NeonCRM.
I have extensive experience with some of the larger CRM providers and their products. I can say that without a doubt, the NeonCRM system is as functional, robust, expandable, and overall as capable, right out of the box, as systems costing 10 to 20 times as much. Clients are not hit with additional charges for modules that should already be included in the overall package. With regards to customer service and the company's employees and management actually listening to the customer and making adjustments to the system in order to meet the needs of the customer, Z2 Systems blows everyone else away. Coupled with its available seamless and cost-effective merchant services account integration partners, NeonCRM is a great option for any size organization and budget.
- Industry: Education Management
- Company size: 51-200 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Great Donor Management Software
Reviewed on 2021-02-22
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account...
Overall we are very happy to NeonCRM. My one and only concern is the customer support and account management seems to be lacking a bit. I get emails often regarding "changes" to our account that in face do not affect us because we are currently on a contract with NEON. With staff overturn you never know who your account manager is (I have worked with 5 account managers in a matter of 2 years. The software is great and we will continue to use it as we find that it is very helpful for what we are doing.
Pros
Coming from Blackbuad and Raiser's Edge, it was really important to find a software that was user friendly and easy to learn. NeonCRM is that software. You don't need a ton of training to navigate around the system and find what you are looking for.
Cons
Our hope was this software would be able to take the place of many of our others and put things in one place. Although it was able to do that for a majority we still hope to see an auction component to NeonCRM. This was one of the items that was discussed when we were looking at software and our rep mentioned Neon was working at an integration for this in the future and still waiting for it.
Alternatives Considered
Salsa CRMReasons for Choosing Neon CRM
Because of how difficult Raiser's Edge is to use.Switched From
Blackbaud Raiser's Edge NXTReasons for Switching to Neon CRM
Pricing and Payment PortalResponse from Neon One
Hi Lauren! Thank you for your open and honest feedback. Regarding the auction component, we do have a certified integration with ClickBid. You can learn more about that integration here: https://neonone.com/partners/clickbid/.
- Industry: Civic & Social Organization
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Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 7.0 /10
Good program, but reporting is less intuitive than I'd like.
Reviewed on 2015-05-01
Pros
The software has a lot of really useful features, like email blasts and the reports are really customizable.
Cons
The software isn't terribly intuitive, especially with reporting, and the training videos on YouTube are hours long. I also could not find the answers I needed in the help section when trying to customize reports. I learned more from the user forums than the actual help feature of the software.
Response from NeonCRM
Thanks so much for your review of NeonCRM, Holly! We are absolutely thrilled to be part of Happy Trails Farm Animal Sanctuary's mission in helping animals be rescued, rehabilitated, and/or adopted. We did want to take this opportunity to respond to your review personally and alongside Leigh's which is featured immediately below. :)
In the age of simple apps on our phones and an increasing awareness of user-friendliness with complex technology, we are 1000% committed to making the user experience of NeonCRM as simple as possible for users of all strengths and experiences. As an "expert-user" database that does so many complicated things, we are constantly challenged with keeping things simple while also continuing to provide the deepest, most extensive CRM built specifically for nonprofits. We now have a dedicated, in-house team focused purely on this challenge and you will continue to see NeonCRM evolve with new feature releases and enhancements every month! We welcome your continued input within our community forum as we consider new and great feature suggestions to implement.
We also appreciate your comments on the training videos as well. You and other clients were right: they were too long. And, in our continued efforts to improve every client's implementation of NeonCRM, we have just revamped our training curriculum and have updated all of our training videos on our YouTube channel. We have trimmed a lot, provided time-marking slides, provided agendas with companion guides, and more. The main difference is our trainings have taken a new, "task-based" approach now which we hope you will find useful, including with respect to your comments concerning Neon's deep reporting functionality. Please visit these training resources directly within your Neon system or here: https://z2.zendesk.com/entries/21682010-Training-Videos
Lastly, we are overjoyed that you were able to find our community forums so useful! We truly love our Neon expert clients who take time to participate and share their wealth of knowledge in the forums. Sometimes it is more useful to get advice from peer-level organizations who might be using a particular facet of Neon the same way as your organization.
We encourage you to continue using a combination of our training resources, guides, and community forums to make Neon work best in helping Happy Trails keep the animals neighing, mooing, clucking, gobbling, baaa'ing, maa'ing, and squealing in joy.
Our staff is full of animal lovers and we have many-a-pets that have been rescued from shelters by our staff, along with NeonCRM serving many similar shelters and organizations that help all of our furry creatures in need. Thanks again!
-Your NeonCRM Team
- Industry: Arts & Crafts
- Company size: 2-10 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 7.0 /10
Good product for the basics
Reviewed on 2021-10-06
Seeing all our member interactions in one place is very useful. Reporting and selecting users...
Seeing all our member interactions in one place is very useful. Reporting and selecting users based on various criteria is fairly good.
Pros
It covers our “bread and butter” features for our nonprofit: membership, fundraising/donations, and basic CRM.
Cons
Some of the other functions are weaker than expected, and could use significant improvements (definitely not near best of breed status). These include email (we continue to use MailChimp), event management (we continue to use EventBrite), and volunteer tracking. We do use the Store functions as our product sales are very limited, but when we open a gift shop we’ll transition to something like Shopify.
I feel as long as you don’t expect it to be a “one stop shop” you’ll probably do ok.
It’s a good price for the basics, given we are a fairly small non-profit.
- Industry: Nonprofit Organization Management
- Company size: Self Employed
- Used Weekly for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Pretty good product, does most of what I need
Reviewed on 2021-03-26
I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I...
I've been mostly happy with the product. My disappointment, thankfully, have been very minor, and I can happily recommend this for anyone needing the advancved options that i did.
Pros
I chose Neon CRM because it was the most comprehensive CRM solution that I encountered that did not also cost a fortune. I have very specific needs beyond basic donor management. I also needed event management and member management components. Almost no other products had all of these capabilities built in.
Cons
I haven't used some of the features because they aren't as good as what i am currently using, especially for social media, email newsletter, and donor letters. The software offers a LOT of features, which is not a downside, but it also takes some time to find out how everything works. Neon provides a lot of tutorials, however, which are usually spot on.
Reasons for Choosing Neon CRM
My previous product did not have the capabilities I needed for an expanding mission.Reasons for Switching to Neon CRM
Greater functionality was built in to NEON CRM and I didn't want to parcel out the functionality among several different products.Response from Neon One
Daniel, we hear you! Thank you for the honest review and feedback. We know that email has been a pain point in the past, which is why we are uncovering some major updates on April 10, 2021. If you want to find out more about the updates to our email functionality, you can tune in to our webinar: https://neonone.com/resources/event/product-webinar-neon-crms-new-email-tools/
Neon CRM FAQs
Below are some frequently asked questions for Neon CRM.Q. What type of pricing plans does Neon CRM offer?
Neon CRM offers the following pricing plans:
- Starting from: US$99.00/month View Pricing Plans
- Pricing model: Subscription
- Free Trial: Available
Neon CRM serves everything from smaller nonprofits and associations just getting started to well-established organizations with a long history of service that are in desperate need of upgrading to a high-functioning, accessible database that integrates directly with their website. With a very competitive monthly subscription model and many one-time set up options, Neon CRM is priced to fit any nonprofit or association's budget.
Q. Who are the typical users of Neon CRM?
Neon CRM has the following typical customers:
Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does Neon CRM support?
Neon CRM supports the following languages:
English
Q. Does Neon CRM support mobile devices?
Neon CRM supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Neon CRM integrate with?
Neon CRM integrates with the following applications:
Authorize.Net, BluePay, ClickBid, Continue to Give, Eventbrite, Gesture, Higher Logic, Mailchimp, PayPal, QuickBooks Online Advanced, Resource Management, Stripe, Zapier
Q. What level of support does Neon CRM offer?
Neon CRM offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for Neon CRM.
