Userlike

Live chat and customer messaging for businesses of all sizes

4.6 /5 (633 reviews) Write a Review!

Userlike Overview

What is Userlike?

Create a seamless contact channel and connect with your customers in real-time.

- Choose how a chat should start. Proactively invite web visitors to a chat or let your visitors decide when to start the conversation.

- Use predefined canned messages to give fast answers. One Operator can chat with up to 10 customers at a time but you can also adjust this number downwards to reduce the pressure.

- Connect a chatbot to automate parts of your support process and increase service efficiency.

- Let your web visitors fill in a registration form before starting a chat. This is a powerful way to collect valuable leads and filter out low-quality chats.

- Customer service is a team effort. That’s why Userlike offers features to use the chat in a team. Forward chats between Operators. Use Operator Groups and Skill-based routing to distribute incoming chats to the right people.

- Get user feedback on the performance of your chat service through chat ratings. Use our analytics features for a detailed analysis of your performance metrics.

- Live chat should stand out while still looking good and connecting to the design of your site. Our design options allow you to tailor the chat window to your brand.

- Integrate Userlike with your favorite business tools that you’re already using, like Slack, Help Scout, Salesforce, Pipedrive, MailChimp etc.

- See detailed customer info. Our Fullcontact integration pulls available social platform data into the chat if the visitor has entered their email address. With our API, you can also see the contents of your visitor’s shopping cart.

- See what your visitor is typing before they send it. This allows you to come up with answers more quickly and boosts your efficiency.

- Use our data privacy options to adhere to the regulations of your country. This prevents the collection of certain types of data for a setup that's 100% GDPR-compliant.

Userlike Overview

Pricing

Starting from
€29.00/month

Pricing options

Free Trial
Free
Subscription
Open Source
Value for money

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.


Userlike Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, Germany
Supported Languages
Czech, Danish, Dutch, English, Finnish and 11 others, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Media

Website Messenger
Messenger Channels
Custom chat design
Data privacy
Chatbot support
Message Center
Userlike Live Chat
Analytics
Userlike video Userlike video Userlike video Userlike screenshot: Website Messenger Userlike screenshot: Messenger Channels Userlike screenshot: Custom chat design Userlike screenshot: Data privacy Userlike screenshot: Chatbot support Userlike screenshot: Message Center Userlike screenshot: Userlike Live Chat Userlike screenshot: Analytics

Userlike Reviews

Userlike Reviews

Overall rating
4.6
/
5
Excellent
412

Very good
199

Average
17

Poor
4

Terrible
1

Value for Money
4.4
Features
4.5
Ease of Use
4.5
Customer Support
4.6
97% recommended this app
Coty T.

Absolutely wonderful!

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!


Brayan agostinho D.

beautiful real-time chat software developed on web and mobile


Pavel A.

Software that almost ruined our business

We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).


Pratik K.

User friendly | Supports offline messaging | Supports sending custom data for user...

I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.


Bukola S.

Affordable and effective.


Coty T.
Industry: Retail
Company size: 11-50 Employees

Absolutely wonderful!

Used Daily for 1-5 months
Reviewed on 2019-09-12
Review Source: Capterra

Overall, Userlike has helped us grow as a business by creating a customer relation with each and every customer to help make them feel twice as special as we ever could!

Pros

Userlike is an awesome chat platform! We have started using this after transferring from a different live chat platform that had little to no features. Userlike gives us the options to live chat on Messenger, Whatsapp, and so many more! Userlike also helps build customer relationships by helping remember previous customers and conversations!

Cons

There hasn't been one feature that I have not liked by using this platform. Everything has been absolutely wonderful!

Response from Userlike

Thanks for your review! We're happy to hear that you're enjoying Userlike.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Brayan agostinho D.
Company size: 501-1,000 Employees

beautiful real-time chat software developed on web and mobile

Used Daily for 6-12 months
Reviewed on 2018-05-24
Review Source: Capterra

Pros

Userlike is a beautiful real-time chat or live chat software ideal for customer services, where it offers multiple functions in a simple and easy way, making the software easy to use.
You can use Userlike with just a few clicks from your website, ideal for communicating with customers, or where we can also always be updated with the widgets of your browser available in Google Chrome or downloading your mobile application to take it with us anywhere. .
the interface is very comfortable and beautiful, fully customizable and easy to use to make the chats more efficient with predefined texts to chat with several clients at the same time.
The most attractive feature of Userlike is its integration with other applications, ideal for several jobs. such as: Slack, salesfroce, pipedrive ...
It also has enough documentation on its website where we can see everything that this software can do and where the language will not be a problem, since it is developed in several languages.

Cons

It would be very difficult to say something negative about this software. It fulfills all its objectives. the only thing is that it offers a free version and a complete test of your program for 14 days, and if you want to hire these full services you must pay, and this service could be expensive for some people.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Pavel A.
Industry: Leisure, Travel & Tourism
Company size: 2-10 Employees

Software that almost ruined our business

Used Daily for 2+ years
Reviewed on 2020-12-01
Review Source: Capterra

We've been using Userlike since summer 2017, for 3 years overall. We choose it essentially for customisation features (absolutely needed dark theme for the chat widget). Right from the start we were aware about the major technical issue: broken sessions, but at the moment we didn't find an other solution with dark theme chat widget so we accepted this issue. But it was really weird, imagine: the client close the chat widget to continue the navigation or to read something on the page, and when he reopens it - it's a new conversation that starts! But we lived with this because we are a small company and we didn't have much conversations per day.
The major problem came suddenly and imperceptibly: the userlike system stopped to send offline messages to our inbox. All our team, including me the director, didn't notice it, because there are other sources of messages on our site (contact page, "ask question" on products pages). But we stopped to receive the "You've received a new offline message from..." offline emails from userlike chat widget!
So we were in the middle of coronavirus pandemic when we suddenly discovered the loss! 240 messages where not delivered to our inbox since December 2019 to July 2020! Just imagine how many clients we lost!
As the support team explained me - your main e-mail address in the system was marked as "invalid". The system didn't alert us properly (only a little red point under the bell in the admin interface of the main administrator).

Pros

Nice design, widget customisation features

Cons

Critical alert system not working properly.
240 off line messages not delivered to our inbox!
Broken chat sessions: every request from the same client creates a new conversation! nonsense!
The system stopped to send offline messages, but continued to send monthly invoices to the same main email [email protected] As a result this contributed to ruin our business among pandemic times (tourism business). Unforgivable loss of clients because of the interface alerts system fault. The system marked the primary email as "invalid" but did not alert as properly so we can fix the issue. A little red dot under the bell icon visible only in the main administrator account was indicating the problem. Me as the admin didn't log in each day in my admin account, and operators didn't have this alert! As a result - more then 240 emails not delivered to our main inbox. However Userlike didn't miss to continue to send us monthly bills to the same email... As compensation they proposed us a free month of subscription (32USD)... But the loss caused by this issue would cost thousands of usd!

Response from Userlike

Hello Pavel,

I'm very sorry to hear about your bad experience. It's especially painful to see this has happened with a long-term customer like you.

I've checked in with our support team about this issue. They explained me that, unfortunately, they were not able to inform you about the problems with your integration for the same reason that the integration did not work: because the email you provided did not work anymore. They had no way to contact you. We are now looking into whether we can improve our notifications for such edge cases.

We of course hope you will give us another shot, but if not, we thank you for your time with us and wish you all the best for the future.

Best regards,

Francesca

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Pratik K.
Industry: Broadcast Media
Company size: 201-500 Employees

User friendly | Supports offline messaging | Supports sending custom data for user identification

Reviewed on 2017-02-23
Review Source: GetApp

I have been using Userlike since a few months. It is very user-friendly to use. I am from a software background and found it pretty easy to integrate the APIs, in the application.

Pros

- Identification of users is very accurate. Email, mobile and name are the default keys that help in identifying the keys. You can also store custom data through session.
- APIs are well documented to help set it up
- Support provided by the team is also very good. Just message them and they get back asap.
- The best part, they promote startups!
- If you are offline and if someone needs support and messages through the app, you are notified via email.

Cons

- Email received for offline messages, is sometimes delayed, though never missed.
- On closing a chat window, the operator cannot send a message back to the user. So you need to be careful to not close the window until the chat is over. Multiple users chat is supported, though. You can keep switching chats as and when you want.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Bukola S.
Company size: 51-200 Employees

Affordable and effective.

Used Daily for 1+ year
Reviewed on 2018-05-09
Review Source: Capterra

Pros

Userlike is easy to install,and has got a dependable customer care team ; who are always of positive assistance anytime we have needed to liaise with them to resolve complaints and bugs. We are provided with good analytical stats. about visitors who access our websites or app ; and that has been useful for the marketing team to tweak our marketing plans and strategy towards acquiring more users.

Cons

Userlike does not provide a smartphone app. for customer care teams,to be able to access the Userlike chat program without a pc. In this day and age , this is a letdown.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
8.6/10
Based on 633 user ratings
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Userlike Pricing

Userlike Pricing

Starting from
€29.00/month
Free Trial
Free
Subscription
Open Source
Value for money

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Value for Money
4.4/5
Based on 633 user ratings
Compare value for money rating with alternatives
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Userlike Features

Userlike Features

API
Activity Dashboard
Alerts / Escalation
Automatic Notifications
CRM Integration
Chat
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Multi-Language
Reporting & Statistics
Self Service Portal
Social Media Integration
Support Ticket Management
Surveys & Feedback
Third Party Integration
Workflow Management
Features
4.5/5
Based on 633 user ratings
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Categories

Additional information for Userlike

Additional information for Userlike

Key features of Userlike

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Benefits

- Create satisfied and loyal customers
- Boost your conversion rate by 20%
- Lower the number of phone calls and emails
- Gain a better understanding of your customers
- Get customer insights with chat surveys
- Adjust your chat design and logic to fit your brand's style
- Connect Userlike with your tech stack, such as Pipedrive, Salesforce and more

Userlike FAQs

Userlike FAQs

Below are some frequently asked questions for Userlike.

Q. What type of pricing plans does Userlike offer?

Userlike offers the following pricing plans:

Starting from: €29.00/month

Pricing model: Free, Subscription, Open Source

Free Trial: Available

Start with our free trial, no credit card required. Then decide whether to go with our free product or one of our premium plans.

Q. What are the main features of Userlike?

Userlike offers the following features:

  • Automatically invite visitors to chat
  • Browser IM client: chat through our dashboard
  • Browser sharing integration
  • Chat statistics
  • Chat through popular IM clients
  • Detailed user info
  • Documentation chat transcripts and offline messages
  • Effective team features: group your operators in departments
  • Extensive customization options
  • Integrations with popular CRM solutions
  • Mobile support: chat from your smartphone
  • Multi-language: Chat widgets supported in 16 languages
  • Offline contact form
  • Open API
  • Prepare canned messages to deliver quick answers
  • Privacy options: adheres to the strictest privacy laws
  • Upload operator pictures for a more personal service
  • Upload your own logo in the chat window
  • Use co-browsing features to guide your visitors
  • White label

Q. Who are the typical users of Userlike?

Userlike has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

Q. What languages does Userlike support?

Userlike supports the following languages:

Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Italian, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Turkish

Q. Does Userlike support mobile devices?

We do not have any information about what devices Userlike supports

Q. What other apps does Userlike integrate with?

Userlike integrates with the following applications:

Capsule, Freshdesk, Help Scout, Pipedrive, PipelineDeals, Slack, Talkdesk, Toonimo, Trello, Vision Helpdesk

Q. What level of support does Userlike offer?

Userlike offers the following support options:

FAQs, Online Support, Phone Support, Video Tutorials