--- description: Detailed reviews on Bitrix24 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Bitrix24 with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Bitrix24 Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Document Management Software](/directory/284/document-management/software) > [Bitrix24](/software/90602/bitrix24) # Bitrix24 Canonical: https://www.getapp.ca/software/90602/bitrix24 Page: 1 / 42\ Next: [Next page](https://www.getapp.ca/software/90602/bitrix24?page=2) > Bitrix24 is a cloud and on-premises workspace platform combining CRM, project management, team communication, HR tools, and website. > > Verdict: Rated **4.2/5** by 1009 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Bitrix24 \* Consolidates CRM, project management, communication, HR, marketing, and website tools into a single platform, reducing reliance on multiple separate software subscriptions. \* Flat-rate pricing with no per-user charges within plan limits, including a free plan for unlimited users, lowers the cost barrier for growing teams and startups. \* Omnichannel contact center automatically converts inbound client messages from web forms, live chat, WhatsApp, Instagram, telephony, and email into CRM leads, centralizing all client communication in one place. \* CoPilot AI assistant transcribes calls, auto-completes CRM deal and lead fields, generates follow-up recommendations, and analyzes sales calls against custom scripts to support sales team coaching. \* Martha AI assistant guides new-hire onboarding, answers product questions, manages calendar and reminders, and configures CRM settings through a guided conversation, reducing onboarding friction. \* CoPilot in workflow automation analyzes automation flows in real time and generates efficiency reports with improvement recommendations, helping teams optimize processes without manual auditing. \* Workflow and sales process automation covers task approvals, CRM pipeline progression, and HR processes, reducing manual effort across departments. \* No-code website builder with templates, hosting, online store, lead capture forms, and live chat widget allows non-technical teams to build and manage a web presence without developer resources. \* Mobile app provides access to CRM, tasks, chat, video calls, calendar, and documents from any location, supporting distributed and field-based teams. \* External user collaboration allows freelancers, contractors, and clients to work within a controlled shared workspace without receiving full account access, maintaining security boundaries. \* Self-hosted on-premises edition gives organizations requiring data sovereignty or infrastructure control a deployment option outside of cloud environments. \* Scalable architecture supports deployments from solo operators to enterprises with up to 10,000 users, with plan tiers that accommodate growth without platform migration. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 1009 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.0/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Bitrix24 - **Location**: Alexandria, US - **Founded**: 1998 ## Commercial Context - **Starting Price**: US$69.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: A 15-day free trial is available, and a free plan for starter business tools. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: Chinese, English, French, German, Indonesian, Italian, Japanese, Malay, Polish, Portuguese, Russian, Spanish, Thai, Traditional Chinese, Turkish, Vietnamese - **Available Countries**: Albania, Andorra, Austria, Bahrain, Belgium, Bosnia and Herzegovina, Brazil, Bulgaria, China, Colombia, Croatia, Cyprus, Czechia, Denmark, Egypt, Finland, France, Germany, Greece, Hungary and 36 more ## Features - @mentions - AI Summarization - AI Writing Assistant - API - Absence Management - Access Controls/Permissions - Account Management Software - Accounting Software - Activity Dashboard - Activity Tracking - Activity/News Feed - Ad Optimization - Ad hoc Reporting - Agenda Management - Agile Methodologies - Alerts/Escalation - Alerts/Notifications - Analytics - Applicant Tracking Software - Appointment Management ## Integrations (27 total) - 1C EV Charging - 3CX - Adobe Acrobat - Asterisk - Calendly - ChatArchitect - Claude - ComplyAdvantage - Data Studio - Google Analytics - Google Drive to OneDrive Migration Tool - Greenway Health Pay - HubSpot Sales Hub - Intuit Mailchimp Email Marketing - Jira ... and 12 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Chat ## Category - [Document Management Software](https://www.getapp.ca/directory/284/document-management/software) ## Related Categories - [Document Management Software](https://www.getapp.ca/directory/284/document-management/software) - [Instant Messaging & Chat Software](https://www.getapp.ca/directory/320/instant-messaging-chat/software) - [Task Management Software](https://www.getapp.ca/directory/570/task-management/software) - [Business Management Software](https://www.getapp.ca/directory/581/business-management/software) - [Employee Scheduling Software](https://www.getapp.ca/directory/583/employee-scheduling/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4492 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18834 reviews) 3. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (7009 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (745 reviews) 5. [eWay-CRM](https://www.getapp.ca/software/106997/eway-crm) — 4.5/5 (830 reviews) ## Reviews ### "Bitrix24 Review" — 5.0/5 > **Nonjabulo** | *December 14, 2024* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: You can manage tasks, chat with your team, and even handle customer relationships all in one place. It’s super convenient and keeps everything organized without needing a bunch of different apps. > > **Cons**: What I liked least about Bitrix24 is that it can feel a bit overwhelming at first because there are so many features. The interface isn’t always the easiest to use, and it can take some time to figure everything out. > > My overall experience with Bitrix24 has been good, but a bit tricky at first. It’s great for managing tasks, team communication, and projects all in one place, which helps keep everything organized. However, the setup can be a little confusing, and it took me some time to get used to all the features. ----- ### "Bitrix24 Review" — 5.0/5 > **Sifiso** | *June 16, 2026* | Transportation/Trucking/Railroad | Recommendation rating: 10.0/10 > > **Pros**: Rated among the top project management software solutions for ease of use, collaboration, and task tracking. > > **Cons**: The interface can feel cluttered and overwhelming, especially for new users. There is a steep learning curve because of the large number of features. Some users find the mobile app less intuitive than the desktop version. Customization and setup can be time-consuming for small teams. Performance may occasionally feel slow, particularly when working with large amounts of data. Certain advanced features are only available on higher-tier plans. > > What I liked least about Bitrix24 was the complexity of the interface. While the platform offers a wide range of features, it can be overwhelming to navigate at first, and it takes time to learn how to use all the tools effectively. The initial setup and customization process also required more effort than expected ----- ### "Well established for large businesses" — 3.0/5 > **Frank** | *October 27, 2025* | Alternative Medicine | Recommendation rating: 6.0/10 > > **Pros**: good collaboration amongst coworkers for project management. easy customization has user interface workflow can be efficient > > **Cons**: Not a value for the money. not very easy to use. can be complicated in organizing tasks to get efficiency going. > > Too many videos to look over in tutorials Not knowing how customer support is rated. Didn't find it very convenient ----- ### "Powerful Collaboration Platform with Room for Task Automation Improvements" — 4.0/5 > **Ramadhan** | *June 23, 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Bitrix24 provides a comprehensive set of tools for collaboration, task management, communication, and workflow coordination in a single platform. I particularly appreciate the integration between chats, tasks, calendars, and project management features, which helps teams stay organized and aligned. The platform is feature-rich and supports a wide range of business operations. > > **Cons**: One area that could be improved is the process of creating recurring tasks. While recurring tasks are available through task templates, it would be more user-friendly if users could make a task recurring directly from the task creation or editing interface. This would simplify common use cases such as attendance tracking, routine check-ins, periodic reporting, and recurring reminders. > > My experience with Bitrix24 has been positive overall. The platform offers strong collaboration and productivity capabilities and serves as a central workspace for managing tasks and communication. During my use of the platform, I identified an opportunity to improve the recurring task workflow and shared this feedback with the support team. I was pleased to learn that a similar enhancement request is already under consideration by the development team. This responsiveness to user feedback reflects a commitment to continuous improvement. ----- ### "Bitrix24v is a Must Have Tool" — 5.0/5 > **Angou** | *March 19, 2026* | Nonprofit Organization Management | Recommendation rating: 9.0/10 > > **Pros**: I like that Bitrix24 has an intuitive interface that allows users to customize with ease to match their desired features. It also very user friendly so new users do not struggle to navigate. Bitrix24 customer service team is highly responsive which is very influential especially during deployment as well when we issue any queries. > > **Cons**: I do not have any dislikes on this Bitrix24. It has been an exceptionally great tool for us, it has been awesome. > > My overall experience with Bitrix24 has been awesome. It has seamless features that scheduling easy and efficient. It ease of use is also a plus for us. I highly recommend this tool. ----- Page: 1 / 42\ Next: [Next page](https://www.getapp.ca/software/90602/bitrix24?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90602/bitrix24) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data