About Bitrix24

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Bitrix24

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Devices

Business size

S M L

Markets

Andorra, United Arab Emirates, Afghanistan, Antigua and Barbuda, Anguilla, Albania, Armenia, Curaçao, Angola, Argentina, American Samoa, Austria, Australia, Aruba, Åland Islands, Azerbaijan, Bosnia and Herzegovina, Barbados, Bangladesh, Belgium, Burkina Faso, Bulgaria, Bahrain, Burundi, Benin, Bermuda, Brunei, Bolivia, Brazil, Bahamas, Bhutan, Botswana, Belarus, Belize, Canada, Congo - Kinshasa, Central African Republic, Congo - Brazzaville, Switzerland, Cook Islands, Chile, Cameroon, China, Colombia, Costa Rica, Cuba, Cape Verde, Cyprus, Czechia, Germany, Djibouti, Denmark, Dominica, Dominican Republic, Algeria, Ecuador, Estonia, Egypt, Eritrea, Spain, Ethiopia, Finland, Fiji, Falkland Islands, Micronesia, Faroe Islands, France, Gabon, United Kingdom, Grenada, Georgia, French Guiana, Guernsey, Ghana, Gibraltar, Greenland, Gambia, Guinea, Guadeloupe, Equatorial Guinea, Greece, Guatemala, Guam, Guinea-Bissau, Guyana, Hong Kong SAR China, Honduras, Croatia, Haiti, Hungary, Indonesia, Ireland, Israel, Isle of Man, India, Iraq, Iran, Iceland, Italy, Jersey, Jamaica, Jordan, Japan, Kenya, Kyrgyzstan, Cambodia, Kiribati, Comoros, Saint Kitts and Nevis, South Korea, Kuwait, Cayman Islands, Kazakhstan, Laos, Lebanon, Saint Lucia, Liechtenstein, Sri Lanka, Liberia, Lesotho, Lithuania, Luxembourg, Latvia, Libya, Morocco, Monaco, Moldova, Montenegro, Saint Martin, Madagascar, Marshall Islands, North Macedonia, Mali, Myanmar (Burma), Mongolia, Macao SAR China, Northern Mariana Islands, Martinique, Mauritania, Montserrat, Malta, Mauritius, Maldives, Malawi, Mexico, Malaysia, Mozambique, Namibia, New Caledonia, Niger, Norfolk Island, Nigeria, Nicaragua, Netherlands, Norway, Nepal, Nauru, New Zealand, Oman, Panama, Peru, French Polynesia, Papua New Guinea, Philippines, Pakistan, Poland, Saint-Pierre-et-Miquelon, Puerto Rico, Palestinian Territories, Portugal, Palau, Paraguay, Qatar, Réunion, Romania, Serbia, Russia, Rwanda, Saudi Arabia, Solomon Islands, Seychelles, Sudan, Sweden, Singapore, Saint Helena, Slovenia, Svalbard and Jan Mayen, Slovakia, Sierra Leone, San Marino, Senegal, Somalia, Suriname, São Tomé and Príncipe, El Salvador, Syria, Eswatini, Turks and Caicos Islands, Chad, Togo, Thailand, Tajikistan, Timor-Leste, Turkmenistan, Tunisia, Tonga, Turkey, Trinidad and Tobago, Tuvalu, Taiwan, Tanzania, Ukraine, Uganda, United States, Uruguay, Uzbekistan, Vatican City, Saint Vincent and the Grenadines, Venezuela, British Virgin Islands, U.S. Virgin Islands, Vietnam, Vanuatu, Wallis and Futuna, Samoa, Yemen, Mayotte, South Africa, Zambia, Zimbabwe

Supported Languages

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Ukrainian, zh-hant

Pricing starting from:

US$49.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

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Features

Total features of Bitrix24: 370

  • API
  • Access Controls/Permissions
  • Account Management Software
  • Activity Dashboard
  • Activity Management
  • Activity Tracking
  • Activity/News Feed
  • Agenda Management
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Applicant Tracking Software
  • Appointment Management
  • Appointment Scheduling Software
  • Approval Process Control
  • Approval Workflow
  • Assignment Management
  • Attendance Tracking Software
  • Attendee Management
  • Audience Targeting
  • Audio / Video Conferencing
  • Audit Trail
  • Auto Update
  • Auto-Dialer
  • Auto-Responders
  • Automated Quoting
  • Automated Routing
  • Automated Scheduling
  • Automatic Backup
  • Automatic Call Distribution
  • Backup and Recovery
  • Bar Chart
  • Batch Communications
  • Batch Processing
  • Benchmarking
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Biometric Recognition
  • Biometrics
  • Blogs
  • Brainstorming
  • Business Process Control
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar Sync
  • Calendar/Reminder System
  • Call Center Management
  • Call List Management
  • Call Logging
  • Call Management
  • Call Monitoring
  • Call Recording Software
  • Call Routing
  • Call Scheduling
  • Call Scripting
  • Call Transfer
  • Caller ID
  • Caller Profiles
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Personalization
  • Canned Responses
  • Capacity Management
  • Case Management Software
  • Cataloging/Categorization
  • Channel Management Software
  • Chat/Messaging
  • Class Management
  • Class Scheduling
  • Client Database
  • Client Management
  • Client Portal
  • Collaboration Tools
  • Color Codes/Icons
  • Commenting/Notes
  • Commission Management
  • Committee Management
  • Communication Management
  • Computer Telephony Integration
  • Conferencing
  • Configurable Workflow
  • Confirmation/Reminders
  • Contact Database
  • Contact Management Software
  • Content Delivery
  • Content Library
  • Content Publishing Options
  • Contractor Management Software
  • Create Subtasks
  • Customer Database
  • Customer Engagement Software
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customizable Branding
  • Customizable Dashboard
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Templates
  • Customization
  • Daily Reports
  • Dashboard Software
  • Data Extraction Software
  • Data Import/Export
  • Data Migration
  • Data Synchronization
  • Decision Support Software
  • Dependency Tracking
  • Discount Management
  • Discussions / Forums
  • Distribution Management
  • Document Generation Software
  • Document Management Software
  • Document Storage
  • Drag & Drop
  • Drip Campaigns
  • Electronic Forms
  • Electronic Signature
  • Email Campaign Management
  • Email Distribution
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email-to-Task Conversion
  • Employee Database
  • Employee Directory
  • Employee Management
  • Employee Photos
  • Employee Portal
  • Employee Profiles
  • Employee Recognition Software
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Event Triggered Actions
  • Expense Tracking
  • Feedback Management
  • File Management
  • File Sharing Software
  • For Financial Institutions
  • For IT Project Management
  • For Mac Devices
  • For Small Businesses
  • For Startups
  • For iPad Devices
  • Form Builder
  • Forms Management
  • Full Text Search
  • Gamification Software
  • Gantt/Timeline View
  • Geotargeting
  • Goal Management
  • Goal Setting / Tracking
  • Graphical Workflow Editor
  • Group Management
  • Group Scheduling
  • Guided Selling
  • HR Management
  • Help Desk Management
  • Hourly Billing
  • IVR / Voice Recognition
  • Idea Management Software
  • Import Tasks
  • Inbound Call Center
  • Innovation Management
  • Interaction Tracking
  • Internal Chat Integration
  • Internal Meetings
  • Invoice History
  • Invoice Management
  • Issue Management
  • Issue Scheduling
  • Jobs Board
  • KPI Monitoring
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Engagement
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • Learning & Development
  • Leave Tracking
  • List Management
  • Live Chat Software
  • Manual Dialer
  • Marketing Automation Software
  • Marketing Calendar
  • Mass Texting
  • Media Library
  • Meeting Management
  • Meeting Room Booking
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Message Personalization
  • Messaging
  • Milestone Tracking
  • Mobile Access
  • Mobile Optimized Emails
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Channel Marketing
  • Multi-Currency
  • Multi-User Collaboration
  • Multi-board
  • Negative Feedback Management
  • Office Suite
  • Offline Access
  • Offline Form
  • On-Demand Communications
  • Onboarding Software
  • Online Booking
  • Online Booking Tools
  • Online Calendar
  • Online Forms
  • Online Invoicing
  • Online Payments
  • Online Punch Card
  • Online Store Builder
  • Online Time Clock
  • Opportunity Management
  • Outbound Call Center
  • PBX
  • Parent Task
  • Patient Communications
  • Payment Processing Software
  • Performance Management
  • Performance Metrics
  • Personalization Software
  • Phone Key Input
  • Pipeline Management
  • Policy Management Software
  • Pre-built Templates
  • Predictive Analytics Software
  • Price and Cost Calculations
  • Pricing Management
  • Prioritization
  • Process Change Tracking
  • Process Modeling & Designing
  • Process/Workflow Automation
  • Product Catalog
  • Product Configurator Software
  • Progress Tracking
  • Progressive Dialer
  • Project Management Software
  • Project Planning Software
  • Project Planning/Scheduling
  • Project Scheduling
  • Project Time Tracking
  • Project Tracking Software
  • Proposal Generation
  • Proposal Management Software
  • Prospecting Tools
  • Punch card
  • Queue Management
  • Quotes/Estimates
  • Real Time Editing
  • Real Time Notifications
  • Real Time Synchronization
  • Real-Time Chat
  • Real-time Consumer-facing Chat
  • Real-time Updates
  • Records Management Software
  • Recurring Tasks
  • Recurring/Subscription Billing
  • Relationship Tracking
  • Renewal Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Resource Management Software
  • Resource Scheduling
  • Responsive
  • Ring Groups
  • Roadmapping
  • Role-Based Permissions
  • Room Booking
  • Routing
  • SEO Management
  • SIP Trunking
  • SMS Messaging
  • SSL Security
  • Sales Analytics
  • Sales Approval
  • Sales Pipeline Management
  • Sales Reports
  • Scheduling Software
  • Screen Sharing Software
  • Segmentation
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Shared Contacts
  • Social Marketing
  • Social Media Integration
  • Social Media Management Software
  • Social Promotion
  • Source Tracking
  • Spam Blocker
  • Staff Management
  • Status Tracking
  • Subscriber Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Supports Agile
  • Supports Scrum
  • Surveys & Feedback
  • Task Board View
  • Task Editing/Updating
  • Task Management Software
  • Task Progress Tracking
  • Task Scheduling
  • Task Tagging
  • Team Assignments
  • Team Calendars
  • Team Chat
  • Team Management Software
  • Telemarketing Management
  • Template Management
  • Templates
  • Text Editing
  • Text to Speech
  • Third Party Integrations
  • Third-Party Integration
  • Ticket Management
  • Time & Attendance
  • Time & Expense Tracking
  • Time Off Management
  • Time Tracking Software
  • Time Tracking by Client
  • Time Tracking by Project
  • Timesheet Management
  • To-Do List
  • Training Management
  • Transcripts/Chat History
  • Transfers/Routing
  • Two-Way Audio & Video
  • Unified Communications Software
  • Usage Tracking/Analytics
  • User Profiles
  • Utilization Reporting
  • Variable Workforce
  • Version Control
  • Video Conferencing Software
  • Virtual Call Center
  • Virtual Extensions
  • Visual Workflow Management
  • VoIP Connection
  • VoIP Software
  • Voice Mail
  • Volunteer Management Software
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Widgets
  • Wiki
  • Win / Loss Analysis
  • Work Order Management
  • Workflow Configuration
  • Workflow Management Software
  • eCommerce Management

Alternatives

Zoho CRM

4.3
#1 Alternative to Bitrix24
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

HubSpot CRM

4.5
#2 Alternative to Bitrix24
Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging...

Salesforce Sales Cloud

4.4
#3 Alternative to Bitrix24
Salesforce Sales Cloud is a cloud-based Customer Relationship Management (CRM) application from Salesforce. Sales Cloud...

Insightly

3.9
#4 Alternative to Bitrix24
Grow your business faster than ever before by building stronger customer relationships, managing sales opportunities...

Reviews

Overall rating

4.0 /5
(496)
Value for Money
4.2/5
Features
4.1/5
Ease of Use
3.8/5
Customer Support Software
3.8/5

Already have Bitrix24?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 496
Maszni A.
Overall rating
  • Industry: Entertainment
  • Company size: 1,001-5,000 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Project management software with very good workload planning

Reviewed on 2021-03-22

Overall, working with Bitrix24 as my main project management software has really improving my team...

Overall, working with Bitrix24 as my main project management software has really improving my team effectiveness in developing a product and increase our time spend on organizing project that has short due-date.

Pros

I really like with the workload planning that Bitrix24 has offered, as it really helpful in distributing workload for each team members. It is a very important to do this step, so we can track our task precisely and preventing us from skipping task on project. The project template is easily customizable to cater for the project needs.

Cons

The developer should really taking consideration user experience and opinion on the software tools placement. Some of the tools is hidden on unexpected location inside on other tools and make the navigation process is quite frustrating. Storing and uploading a large size files is keep get interrupted and very frustrating experience with it.

Anisha A.
Overall rating
  • Industry: Consumer Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

The best program for the information center

Reviewed on 2021-12-10

We have chosen him for 3 years already, we are very satisfied.

We have chosen him for 3 years already, we are very satisfied.

Pros

We like working with this program very much, it gives us great opportunities, we are able to arrange the sequence of fields in the program as we see fit.
We service and fill in a lot of calls daily
All information on supply and demand in the program.
Customer questions are multifaceted and the program allows you to create fields for all questions.
The best result is the sale, when we sell our product and fill in the relevant fields, the completed information is sent to the relevant department և the rest of the work is organized there.
We are very satisfied with this program, before buying the program we were thinking a lot about buying it or not, we have not used this program in any of our other companies before, we are very satisfied with it, it is very good for our industry.
The customer base is fully maintained and we can work with them in the future, make other offers, even in the form of letters. It contains a whole system not only for the call information center but also for the marketing work.

Cons

There is no part of the program that you do not like.

Eric r. B.
Overall rating
  • Industry: Research
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 4.0 /10

Hoped it would be the CRM for us, but it's too heavy and pricing is nitpicky

Reviewed on 2022-01-12

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows,...

We wanted a sales and CRM tool that could handle our small startups' workload. Basic workflows, sales tracking, and being a Rolodex for the office. But it's too clicky to be useful as an app for the team. Need to streamline and also improve the third-party connectors.

Pros

Bitrix has a lot of good ideas, including the overall navigation of the system and the concept of social feeds being built-in. If pricing had not driven us away from the application, I would have expected to configure it well enough to work for us.

Cons

Too many clicks, too much configuration needed for someone who is trying to track info for a startup. Bitrix needs more templating options and more of a focus on quick actions that can help move a project or sale forward. There are too many things that need to be set up, too many options and variations on similar ideas.

Alternatives Considered

HubSpot CRM, Zoho CRM and Salesforce Sales Cloud

Reasons for Choosing Bitrix24

Bitrix seemed to offer more functionality and the initial cost was $0. But when we started seeing how even some pretty basic functionality would be expensive to use on Bitrix, we switched to HubSpot.

Switched From

SugarCRM

Reasons for Switching to Bitrix24

Ultimately, we did not. HubSpot proved to be a far better fit when we looked at pricing and capabilities. HS had it hands-down for mass-mailing and quicker workfr
Mohsin A.
Overall rating
  • Industry: Computer Software
  • Company size: 51-200 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Project Management on fingertips

Reviewed on 2021-12-22

The overall experience with Bitrix24 is great it is helping my organization in many ways in terms...

The overall experience with Bitrix24 is great it is helping my organization in many ways in terms of project and task management, internal communications or chat, managing employee's performances, etc.

Pros

The project management feature of Bitrix24 is the most impactful feature, it gives more controls to the managers for the activites of the responisble persons and more insight to the employee about the ongoing and upcoming tasks. It also gives a detailed employee efficiency for better performance.

Cons

The workflow feature of the application is a bit tricky to use. This is although a very great feature but due to it trickyness makes it difficult to understand or to configure.

Anton A.
Overall rating
  • Industry: Hospital & Health Care
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Cant live without it

Reviewed on 2021-12-07

Using it for 10+ years and still happy with it, because it does everything we need to track our...

Using it for 10+ years and still happy with it, because it does everything we need to track our clients, sales and improve our company wiki database.

Pros

It lets us keep track of all our clients, track their orders, birthdays, contacts, etc. Very fast to check all of that.

Also we adore the wiki part, where we daily input sales scripts and most popular questions responses for our managers to quickly find it and close a sale after any client`s question.

Cons

the UI is overwhelmed with functions we dont need or dont use. Because of that UX feels heavy when using it.

Showing 5 reviews of 496 Read all reviews

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Bitrix24 offers the following pricing plans:

A 30-day free trial is available, and a free plan for starter business tools, after which pricing is as follows: Cloud Basic: $49/mo Standard: $99/mo Professional: $199/mo On-premise Business: $2990 (one-time license) Enterprise: $24990 (one-time license)

Bitrix24 has the following typical customers:

2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+

Bitrix24 supports the following languages:

Chinese, English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Thai, Turkish, Ukrainian, zh-hant

Bitrix24 supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Bitrix24 integrates with the following applications:

3CX, Apache OpenOffice, Asana, Asterisk, Authorize.Net, Azure Active Directory, Box, Braintree, DocuSign, Dropbox Business, Dropbox Paper, Evernote Teams, Facebook for Business, FreshBooks, Gmail, Google Analytics, Google Calendar, Google Docs, Google Drive, Jira, Jotform, LibreOffice, Mailchimp, Mailigen, Microsoft 365, Microsoft Outlook, OneDrive, Operations Hub, PayPal, Pipedrive, Plivo, QuickBooks Online Advanced, Quickbooks Online, SendPulse, Stripe, SugarCRM, Time Doctor, UniSender, WordPress, Xero, Zadarma, Zapier, Zendesk

Bitrix24 offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, 24/7 (Live rep), Chat

Related categories

See all software categories found for Bitrix24.