Bitrix24

Bitrix24

100% free CRM, collaboration and communication tool suite

4/5 (403 reviews)

Bitrix24 Overview

What is Bitrix24?

Bitrix24 is a free collaboration platform. Bitrix24 serves users by providing tools such as a CRM, document management, tasking, time management, and project management integrated in a social-style environment which incorporates user profiles, liking, commenting, instant messaging, and content sharing.

Bitrix24 aims to provide a practical solution for managing a company online. From clock-in at the start of the day through tasks, processing sales, and finishing with reporting, there are flexible and precise tools to handle each operation.

Over 5 million companies rely on Bitrix24 in 186 countries. Up to 12 users free!

Bitrix24 simplifies communications with social features such as liking and comments and automated processes such as notifications, subscriptions to discussions or groups, and assisted reporting.

This progressive platform unites robust modules performing the full range of intranet services:
- workgroups (projects) with tasks, calendars, files, wiki, photo gallery and conversations;
- company services such as visual structure, absence chart, task and work time reporting, employee directory;
- time management tools with check-in/-out mechanism, daily planner, and regular work reports;
- time planning feature with calendars, event scheduler and meeting manager (with outlook and CalDAV sync)
- document libraries with flexible permission systems, versioning, and WebDAV support
- social search that covering all system objects including uploaded documents, tasks, and events. Results conform to access permissions;
- CRM with email integration and visual business process construction tools.

By connecting these powerful tools in a highly intuitive social layer, Bitrix24 provides a solution that is ideal for small business and suitable for organizations of any size.

Bitrix24 Overview

Pricing

Starting from
$69.00/month

Pricing options

Free Trial
Free
One Time License
Subscription
Value for money

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990


Bitrix24 Features

Devices
Business size
S M L
Markets
Asia, Australia, Brazil, Canada, China and 5 others, Europe, Germany, India, Japan, Latin America
Supported Languages
Chinese (Simplified), Chinese (Traditional), English, French, German and 11 others, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Screenshots

Bitrix24 screenshot: Gantt Chart
Bitrix24 screenshot: Gantt Chart Bitrix24 screenshot: Video Conferencing Bitrix24 screenshot: CRM Dashboard Bitrix24 screenshot: Business Processes Bitrix24 screenshot: Call recording Bitrix24 screenshot: Built-in Telephony Bitrix24 screenshot: Bitrix24 screenshot:

Bitrix24 Reviews

Bitrix24 Reviews

Overall rating
4
/
5 403 reviews
Excellent
149

Very good
160

Average
65

Poor
12

Terrible
17

Value for Money
4.2
Features
4.1
Ease of Use
3.7
Customer Support
3.9
77% recommended this app
Jorge rene A.

A Secret Jewel

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.


An N.

Lots of functionality, still a little bit clunky

Project management is crucial in our global operations, the desktop and phone version really mitigates communication issues


Alex B.

Most functions do not work


John B.

Very helpful software


Ven I.

Good Product but Poor Service - Definitely not located in USA

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.


Jorge rene A.
Industry: Computer & Network Security
Company size: 2-10 Employees

A Secret Jewel

Used Daily for 1+ year
Reviewed on 8/20/2018
Review Source: Capterra

Ok, I have been using Bitrix24 for several years now... sometimes for little things, some other times just for testing and understand how the product has been changing over the time, but right now is a true hidden jewel for me. This CRM delivers everything in one package, I can run almost my entire company on it. CRM, Prospects, Projects, Intranet, Workflows, Phones, Unified Communications, etc. If this piece of software adds accounting and financials to the packages, it would be a one-stop solution for every entrepreneur.

I think that the most valuable feature I ever see on this tool is the fact that the CRM processes are truly customizable... I mean, most of the CRM systems let you customize small things like the field name, some behaviors and some other little stuff (almost meaningless), however, Bitrix24 lets you change everything to fit from a single person orden processing to a multilanguage sales operation, super easy, and if you need to try different angles, you can create multiple pipelines with different configurations...

As i said before, I have tried Bitrix24 in the past, also worked with most of the popular ones (from Microsoft to Zoho and NoCRM) and since i rediscover the new features and funcitionalitis from Bitrix 24 im not looking aymore

You can try it for free and send me a comment about it.

Pros

1.-) Super customizable, multi pipelines, streamlined CRM
2.-) Great team management and employee time sheets system
3.-) Unified communications
4.-) the ability to attach phone numbers to it (and make and receive calls)
5.-) Multichannel contact widget for your website, directly connected to the CRM
6.-) Automation and visual workflow designer
7.-) website builder included (awesome for landing and squeeze pages)
8.-) Taks, Schedule and project management
9.-) Great community support

Cons

- The free version attaches a Bitrix24 reference at the bottom of every email.
- A couple of functions are not polished or clear enough (at least for me).
- Don't have an accounting feature.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

An N.
Industry: Design
Company size: 2-10 Employees

Lots of functionality, still a little bit clunky

Used Daily for 6-12 months
Reviewed on 11/5/2019
Review Source: Capterra

Project management is crucial in our global operations, the desktop and phone version really mitigates communication issues

Pros

This software does a great job integrating other cloud sharing platform which makes it easy for multi-platform users

Cons

There are so many features to navigate through it will take some time to get everyone on the same page

Rating breakdown

Ease of Use

Likelihood to recommend: 7.0/10

Alex B.
Industry: Education Management
Company size: 51-200 Employees

Most functions do not work

Used Daily for 6-12 months
Reviewed on 12/23/2019
Review Source: Capterra

Pros

At Bitrix24, I liked the large number of features for working with colleagues. I especially liked IP telephony. Most CRMs either do not have it at all or are hard to configure. I also liked the custom kanban boards. They can be completely redone for the tasks of the business.

Cons

In Bitrix24, only IP telephony works well. Other functions do not work well. For example, our passwords in the SIP PBX are stored in the clear. This is a clear mistake, but support did not want to deal with this problem.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

John B.
Industry: Writing & Editing
Company size: 13-50 Employees

Very helpful software

Used Daily for 6-12 months
Reviewed on 12/16/2019
Review Source: Capterra

Pros

-Everything you need to work with tasks: templates, collaborators, time tracking, reminders (including e-mail), auto-renewal of paused tasks, Gantt chart with different links "in the tail and in the mane."

-Custom Kanban board.

-A calendar of tasks and events both throughout the company and by departments and selected employees.

-Robots and triggers in tasks. In a few clicks, you can implement most simple, but extremely routine-free scripts.

-Very convenient chat - you can work both on the site and through the desktop client.

-Good mobile version (Android, iPhone).

-Built-in IP-telephony.

-Built-in work with mail through IMAP.

-Automatic group / project chat for members.

-Wide differentiation of access rights (if not too lazy to configure).

-Calendar-schedule of absences of employees (attendance tracking, "who/where /why").

-Meetings - it is convenient to hold meetings on a list of issues, draw up minutes of meetings.

- Many other extensions, including free ones.

Cons

-In some places there is a confusion between the new and the old interface (not all parts of the portal have moved to a new track).

-Somewhere they dropped useful commands in the context menus and the necessary buttons, and do not want to return. For example, "copy a task with or without nested subtasks" - earlier this was solved with one daw, but now only one option is hard-coded. In general, the usual story when updating to new versions (remember the transition from Windows 7 to 8, and then from 8 to 10).

In the new interface, tasks on the company page (CRM) are inconveniently done - before it was a table with search / filter and sorting, and now it's just a list without details. This is due to the transition to a new concept. You can understand, but it’s difficult to get used to. We have to go to the section "Tasks and Projects" and there already look for the tasks of the company by its name, although we have already been to the tasks page of the company ("Cases").

-We use CRM (leads, deals), chats with visitors (the chat works directly from Yandex search results through Yandex.Dialogs, as well as from the site), tasks, projects, meetings and meetings.

It works properly in a virtual machine.

If there is an active license, it is successfully updated. Technical support usually responds within 24 hours.

Most of the issues are solved (we give access to the portal with an IP restriction, then turn it off

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Ven I.
Industry: Marketing & Advertising
Company size: 13-50 Employees

Good Product but Poor Service - Definitely not located in USA

Used Daily for 2+ years
Reviewed on 1/31/2020
Review Source: Capterra

I'm a partner, their sales team is in UTC+2 9:00 AM to 6:00 PM. Support is UTC 8 - 5:30, tech support is UTC+3 8:30 to 5. You have to be awake between Midnight and 4 to get support from them or even a simple response. If a thing doesnt work for their customers they have to goto their partners. and subscribe a paid plan for them to fix it. OTP was working and suddenly stopped working. and Only my account was setup with OTP and not my clients. Client wants to do monthly plan and bitrix wants me to sign them for quarterly plan. Poor ethics. Partners cant sell you one month, they have to sell only 3 months minimum. I lost a client because of my client wanted one month and bitrix wants me to sign them up for three months. there are way better CRMs which will support you in US time zone. Bitrix sales and tech support uses google translator for responding. so if they dont understand what you are saying them, its googles fault. Its lot of hassles, and if you have great customer service you can manage any software. try few other crms and read a lot of reviews before going for bitrix else you will be stuck like my customer after an year half way down deep.

Pros

User Interface.
Easy navigation
Less Learning Curve

Cons

They use google translator for responding. so if they dont understand what you are saying them, its googles fault.
You have to be awake between Midnight to 4 to get support from them or even a simple response.
Most of them are Untrained and Inexperienced support techs.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

User recommendation
7.4/10
Based on 403 user ratings
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Bitrix24 Pricing

Bitrix24 Pricing

Starting from
$69.00/month
Free Trial
Free
One Time License
Subscription
Value for money

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

A 30-day free trial is available, after which pricing is as follows:

CLOUD

- Basic (up to 12 users): Free

- CRM+ (up to 6 users): $69/month

- Standard (up to 50 users, 100GB storage): $99/month

- Professional (unlimited users, unlimited storage): $199/month

ON-PREMISE

- Bitrix24.CRM (up to 12 users): $1,490

- Business (50-500 users): from $2,990

- Enterprise (1000+ users): from $24,990

Value for Money
4.2/5
Based on 403 user ratings
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Bitrix24 Features

Bitrix24 Features

API
Access Control
Activity Dashboard
Activity Tracking
Automatic Notifications
Chat
Collaboration Tools
Collaborative Workspace
Commenting
Customizable Branding
Document Management
Document Storage
Drag & Drop Interface
File Management
Permission Management
Projections
SSL Security
Search Functionality
Third Party Integration
Workflow Management
Features
4.1/5
Based on 403 user ratings
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Categories

Categories

Employee Communication Tools Software Kanban Tools Software Website Builder Software Web Design Software Content Management System (CMS) Software Cloud Communication Platform Software Scrum Software Document Management Software Instant Messaging & Chat Software Project Collaboration Software Task Management Software Business Management Software Employee Scheduling Software Communication Software Collaboration Software Project Management & Planning Software Operations Management Software HR & Employee Management Software Communications Software Lead Capture Software Sales Software Intranet Software CRM Software Customer Management Software Knowledge Management Software Project Management Software Web Collaboration Software Portal Software IT Management Software Workflow Management Software Visual Project Management Software Unified Communications Software Real Estate & Property Software Telemarketing Software Marketing Software Cloud PBX Software Internal Communications Software Call Center Software Customer Service & Support Software Contact Center Software Nonprofit CRM Software Nonprofit Software Business Process Management (BPM) Software Marketing Automation Software Online Marketing Software Contact Management Software Lead Management Software Predictive Lead Scoring Software Lead Generation Software Team Communication Software Event Management Software Workforce Management Software Email Marketing Software Professional Services Automation (PSA) Software Sales Force Automation Software Quoting Software Consulting Software Professional Services Software Industry Specific Software File Sharing Software Live Chat Software Time Tracking Software Website & eCommerce Software Form Builder Software Landing Page Software Inside Sales Software IT Project Management Software VoIP Software Online CRM Software Human Resources (HR) Software Help Desk & Ticketing Software Sales Management Software Idea Management Software Sales Enablement Software Business Phone Systems Software SMS Marketing Software Customer Service Software Scheduling Software Billing & Invoicing Software Finance & Accounting Software IVR Software Telephony Software Issue Tracking Software Calendar Software Time & Expense Software Time Clock Software Campaign Management Software Call Recording Software Account Based Marketing Software Productivity Software Employee Engagement Software Resource Management Software Facebook App Software Social Media Marketing Software Social Networking Software Applications Suite Software Enterprise Resource Planning (ERP) Software Enterprise Social Networking Software Predictive Dialer Software Configure Price Quote Software Meeting Software Conference Software Appointments and Scheduling Software Business Intelligence (BI) Software Business Intelligence & Analytics Software Complaint Management Software Marketing Planning Software Association Management Software Church Management Software Cloud Storage Software Customer Experience Software Construction CRM Software Construction Software Dance Studio Software Recreation & Wellness Software Customer Success Software Insurance Software Healthcare CRM Software Healthcare & Pharmaceuticals Software HOA Software Financial CRM Software Email Tracking Software Salon Software Retail & Consumer Services Software Nonprofit Software Yoga Studio Software Service Desk Software Sales Coaching Software Softphone Software Customer Communications Management Software Gantt Chart Software Attendance Tracking Software Digital Workplace Software Customer Support Software

Videos and Tutorials

Videos and Tutorials

Additional information for Bitrix24

Additional information for Bitrix24

Key features of Bitrix24

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Benefits

Bitrix24 provides an communications and collaboration platform that covers internal operations as well as external relations. Having the full tool set in a single cloud service provides technical advantages like unified search and human-facing advantages like the need only to acclimate to one user interface. Bitrix24 lets you:
-store, search, share and discuss documents and other objects
-coordinate schedules, tasks, and projects
-and manage external communications via CRM and extranet all with minimal navigation.

Bitrix24 FAQs

Bitrix24 FAQs

Below are some frequently asked questions for Bitrix24.

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 offers the following pricing plans:

Starting from: $69.00/month

Pricing model: Free, One Time License, Subscription

Free Trial: Available

A 30-day free trial is available, after which pricing is as follows: CLOUD - Basic (up to 12 users): Free - CRM+ (up to 6 users): $69/month - Standard (up to 50 users, 100GB storage): $99/month - Professional (unlimited users, unlimited storage): $199/month ON-PREMISE - Bitrix24.CRM (up to 12 users): $1,490 - Business (50-500 users): from $2,990 - Enterprise (1000+ users): from $24,990

Q. What are the main features of Bitrix24?

Bitrix24 offers the following features:

  • Activity logging
  • Activity management
  • Approval workflows
  • Automatic notifications
  • Badges
  • Billing & invoicing
  • CRM dashboards
  • CRM, document, HR & financial workflows
  • Calendar sync with Google, iCal and MS Outlook
  • Call recording
  • Collaboration tools
  • Computer telephony
  • Configurable workflow
  • Contact management
  • Custom CRM forms
  • Customizable callback widget
  • Customizable fields
  • Customizable templates
  • Document management
  • Document sharing
  • Drag & drop interface
  • Employee directory
  • Face recognition
  • Feedback collection
  • File sharing and versioning
  • Gantt charts
  • Group chats
  • HR management
  • Instant messenger
  • Invoice management
  • Kanban boards
  • Landing page creator
  • Mail merge
  • Meeting management
  • Offline access
  • Permission management
  • Photo albums
  • Progress tracking
  • Project management
  • Project planning
  • Project time tracking
  • Quote management
  • Real-time notifications
  • Real-time updates
  • Records management
  • Recurring tasks
  • Sales pipeline management
  • Sales reporting
  • Sales targets
  • Search functionality
  • Social network integrations
  • Synchronous document editing
  • Task checklists
  • Task management
  • Task status tracking
  • Task templates
  • Ticket management
  • Time & attendance tracking
  • Version control
  • Version history
  • Voice & video calls & conferencing
  • Website forms
  • Website integration
  • Website live chat

Q. Who are the typical users of Bitrix24?

Bitrix24 has the following typical customers:

Large Enterprises, Mid Size Business, Non Profit, Small Business

Q. What languages does Bitrix24 support?

Bitrix24 supports the following languages:

Chinese (Simplified), Chinese (Traditional), English, French, German, Indonesian, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Taiwanese, Thai, Turkish, Ukrainian

Q. What type of pricing plans does Bitrix24 offer?

Bitrix24 has the following pricing plans:

Free, One Time License, Subscription

Q. Does Bitrix24 support mobile devices?

Bitrix24 supports the following devices:

Android, iPhone, iPad

Q. What other apps does Bitrix24 integrate with?

Bitrix24 integrates with the following applications:

Bitium, JivoChat, Landingi, Mailchimp, Mailigen, PieSync, Predictive Dialer, SALESmanago, SendPulse, SharpSpring

Q. What level of support does Bitrix24 offer?

Bitrix24 offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Video Tutorials