Constant Contact

Powerful tools and expert guidance to market your business.

4.3 /5 (1664 reviews) Write a Review!

Constant Contact Overview

What is Constant Contact?

Constant Contact helps small businesses, nonprofits, and individuals navigate the power and potential of the Internet with a robust suite of web building, ecommerce, domain, logo making and online marketing tools.

You've got this. You've got us.

Constant Contact Overview

Pricing

Starting from
$20.00/month

Pricing options

Free Trial
Subscription
Value for money

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month


Constant Contact Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 5 others, India, Japan, Germany, Brazil, Mexico
Supported Languages
Danish, Dutch, English, French, German and 5 others, Italian, Norwegian, Portuguese, Spanish, Swedish

Media

Reporting tab
Manage, organize and export contacts
Select from a variety of conversion-optimized email templates
Campaign reporting
Review detailed stats to understand what's working and what's not
Get reporting on opens, clicks and forwards
Compare the performance of different emails
Design emails with Constant Contact's WYSIWYG email editor
Constant Contact video Constant Contact video Constant Contact screenshot: Reporting tab Constant Contact screenshot: Manage, organize and export contacts Constant Contact screenshot: Select from a variety of conversion-optimized email templates Constant Contact screenshot: Campaign reporting Constant Contact screenshot: Review detailed stats to understand what's working and what's not Constant Contact screenshot: Get reporting on opens, clicks and forwards Constant Contact screenshot: Compare the performance of different emails Constant Contact screenshot: Design emails with Constant Contact's WYSIWYG email editor

Constant Contact Reviews

Constant Contact Reviews

Overall rating
4.3
/
5
Excellent
798

Very good
596

Average
217

Poor
30

Terrible
23

Value for Money
4
Features
4.1
Ease of Use
4.3
Customer Support
4.2
84% recommended this app
Robin I.

Constant Contact helps me and my clients stay in touch and generate sales

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.


Akande D.

A simple and robust solution for Email marketing

Constant Contact is a great solution for smaller organizations that have simple email marketing needs. They do what they do very well and offer a solution that is easy to learn and adopt within smaller organizations. I would definitely recommend it to small businesses or non-profits.


David Y.

Constant Contact - So far so good

Overall, my experience since moving to Constant Contact has been great. It's easy to upload contact lists, create segmented lists, send and schedule campaigns, and build slick emails and newsletters. Customer service is clearly a priority at Constant Contact.


Aaron S.

Great For Large Contact Base


Feyisayo E.

Bulk Email Marketing At Its Best

I like using Constant Contact and the experience has been good especially with bulk email sending.


Robin I.
Industry: Graphic Design
Company size: Self Employed

Constant Contact helps me and my clients stay in touch and generate sales

Used Monthly for 2+ years
Reviewed on 7/31/2019
Review Source: Capterra

I've attended several Constant Contact classes, and as a result of what I learned, was able to set up a monthly e-magazine for a client that had 6000 recipients and between 5-10 paid advertisers each month. For another client, we set up a monthly email with coupons for returning customers that was very effective at generating repeat business. The data collection features have helped me and my clients grow our client databases. Another corporate client has used Constant Contact to send notifications and newsletters to their employees.

Pros

There are quite a few things to like about Constant Contact, including the number of available, local classes. The vast number of templates available make the process of setting up email campaigns fast and easy, as does having a library of graphics.

Cons

I've been very happy with Constant Content over the years. While there have been a few glitches, they were easily solved with help from customer service. There is always a representative available to help by chat or phone.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Akande D.
Industry: Consumer Goods
Company size: 1,001-5,000 Employees

A simple and robust solution for Email marketing

Used Weekly for 1+ year
Reviewed on 3/11/2020
Review Source: Capterra

Constant Contact is a great solution for smaller organizations that have simple email marketing needs. They do what they do very well and offer a solution that is easy to learn and adopt within smaller organizations. I would definitely recommend it to small businesses or non-profits.

Pros

Constant Contact has a very clean interface and a dashboard that makes it easy to navigate and learn. When compared to other solutions like Mailchimp, I found Constant Contact to be more intuitive and simpler. Our client was able to adopt it quickly where they struggled with other solutions.

Cons

Constant Contact's List set up is not very robust and is somewhat limiting. Their email builder is very structured as well, which can be good for some, but can be difficult to navigate for more custom email builds or email builds that leverage dynamic content.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

David Y.
Industry: Publishing
Company size: 2-10 Employees

Constant Contact - So far so good

Used Monthly for 1-5 months
Reviewed on 8/4/2020
Review Source: Capterra

Overall, my experience since moving to Constant Contact has been great. It's easy to upload contact lists, create segmented lists, send and schedule campaigns, and build slick emails and newsletters. Customer service is clearly a priority at Constant Contact.

Pros

I switched from Mail Chimp to Constant Contact. The main reasons were because the building tools in Constant Contact are far superior to those in Mail Chimp. It's very easy to build a professional-looking newsletter. It's simple to set up your campaigns and create segment lists to reach target audiences. Additionally, both live chat and phone chat are amazing. The staff understands how to quickly address concerns. I would rate their customer service as among the best in the industry.

Cons

The only minor complaint is that the system will log you off after a period of non-use. As I often get pulled into calls, it's a little frustrating to return to my Constant Contact work and find that I've been logged out. Not a big issue, but would be nice to have a "keep me signed in" option.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Aaron S.

Great For Large Contact Base

Reviewed on 8/30/2016
Review Source: SoftwareAdvice

Pros

Constant Contact does a great job of managing multiple groups/list and lots of contacts. I've worked with clients who have a large customer base and Constant Contact allows managing large amounts of group/lists and allows you to manual remove unsubscribers and errors. They are rolling out a new version of their email builder, but the older version does allow custom css coding per block which really allows customizing their templates.

Cons

There are a lot of quirks within Constant Contact that I haven't seen in Mailchimp, specifically with using external links for photos and links. The actual editing of text and links within the email builder is quirky and has some issues. Also, the new search feature for previous emails is really slow and takes a long time to find previous emails unless you create folders for all your emails.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

Feyisayo E.
Industry: Information Technology & Services
Company size: 2-10 Employees

Bulk Email Marketing At Its Best

Used Daily for 2+ years
Reviewed on 7/9/2020
Review Source: Capterra

I like using Constant Contact and the experience has been good especially with bulk email sending.

Pros

1. Constant Contact makes it easy for me to send bulk email that goes straight to inbox and that what got me entangled with it.

2. I noticed a very rare feature that Constant Contact have that many other doesnt have. Constant Contact, allows me to collect donations from people. Many of the clients i have helped setup Constant Contact like the donation feature part so much too.

3. Constant Contact allows me create absolutely any kind of form that is needed for my list building.

Cons

Constant Contact doesnt have a free forever basic plan. Although they give first month free but I think they should have a plan for small businesses starting out who cannot afford their $20 a month.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 7.0/10

User recommendation
8/10
Based on 1,664 user ratings
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Constant Contact Pricing

Constant Contact Pricing

Starting from
$20.00/month
Free Trial
Subscription
Value for money

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers.

Email: from $20/month

Email Plus: from $40/month

Value for Money
4/5
Based on 1,664 user ratings
Compare value for money rating with alternatives
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Constant Contact Features

Constant Contact Features

A/B Testing
API
Activity Dashboard
Automatic Notifications
Campaign Analysis
Campaign Management
Campaign Segmentation
Content Management
Customizable Branding
Customizable Templates
Data Import/Export
Drag & Drop Interface
Email Marketing Management
Engagement Analytics
Monitoring
Multi-Channel Marketing
Real Time Analytics
Reporting & Statistics
Social Media Integration
Third Party Integration
Features
4.1/5
Based on 1,664 user ratings
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Categories

Additional information for Constant Contact

Additional information for Constant Contact

Key features of Constant Contact

  • API Availability
  • Activity Monitoring
  • Activity Tracking
  • Anti Spam Checker
  • Auto-Responders
  • Automated Scheduling
  • Bounce Tracking
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click-Through Tracking
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Delivery Tracking
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Scheduling
  • Event Ticketing
  • Feedback Collection
  • Follow-up Scheduling
  • Heatmap
  • Image Library
  • Import / Export Data
  • Lead Nurturing
  • Mailing List Management
  • Market Segmentation
  • Mobile Integration
  • Mobile responsive templates
  • Multiple User Accounts
  • Newsletter Management
  • Performance Reports
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Scheduled Emails
  • Social Network Marketing
  • Social Performance Management
  • Social Stats: See who tweets, likes, and shares your emails
  • Subject line A/B testing
  • Subscriber Management
  • Subscription Services
  • Surveys & Feedback
  • Tagging
  • Template Management
  • WYSIWYG Email Editor
  • Workflow Management

Benefits

• Email: Create professional emails, find new customers, and drive sales for your business.
• Websites: Get a custom-designed website in just minutes with our intelligent website builder.
• Stores: Open your online store and start selling in a few simple steps. Setup is free.
• Domains: Instantly add credibility to your brand with your own domain name.
• Logos: Try our free LogoMaker and get hundreds of customizable options in seconds.
• Advertising: Run Facebook, Instagram and Google ads right from your Constant Contact dashboard.

Constant Contact FAQs

Constant Contact FAQs

Below are some frequently asked questions for Constant Contact.

Q. What type of pricing plans does Constant Contact offer?

Constant Contact offers the following pricing plans:

Starting from: $20.00/month

Pricing model: Subscription

Free Trial: Available

Constant Contact prices are monthly, and based on the number of contacts in users email list or database. Users can send as many emails as they want without affecting the monthly fee. Discounts are available for 6 and 12 month prepayment and for nonprofit customers. Email: from $20/month Email Plus: from $40/month

Q. What are the main features of Constant Contact?

Constant Contact offers the following features:

  • API Availability
  • Activity Monitoring
  • Activity Tracking
  • Anti Spam Checker
  • Auto-Responders
  • Automated Scheduling
  • Bounce Tracking
  • CAN SPAM Compliance
  • CRM Integration
  • Campaign Analysis
  • Campaign Management
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Click-Through Tracking
  • Client Management
  • Contact Database
  • Contact Management
  • Credit Card Processing
  • Custom Fields
  • Customer Segmentation
  • Customizable Branding
  • Delivery Tracking
  • Design Management
  • Discount Management
  • Drag & Drop Interface
  • Drip Email Marketing
  • Email Distribution
  • Email Invitations & Reminders
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Analytics
  • Event Scheduling
  • Event Ticketing
  • Feedback Collection
  • Follow-up Scheduling
  • Heatmap
  • Image Library
  • Import / Export Data
  • Lead Nurturing
  • Mailing List Management
  • Market Segmentation
  • Mobile Integration
  • Mobile responsive templates
  • Multiple User Accounts
  • Newsletter Management
  • Performance Reports
  • Real Time Analytics
  • Real Time Monitoring
  • Reporting & Statistics
  • Rich Text Editor
  • Scheduled Emails
  • Social Network Marketing
  • Social Performance Management
  • Social Stats: See who tweets, likes, and shares your emails
  • Subject line A/B testing
  • Subscriber Management
  • Subscription Services
  • Surveys & Feedback
  • Tagging
  • Template Management
  • WYSIWYG Email Editor
  • Workflow Management

Q. Who are the typical users of Constant Contact?

Constant Contact has the following typical customers:

Small Business, Large Enterprises, Public Administrations, Non Profit, Freelancers, Mid Size Business

Q. What languages does Constant Contact support?

Constant Contact supports the following languages:

Danish, Dutch, English, French, German, Italian, Norwegian, Portuguese, Spanish, Swedish

Q. What type of pricing plans does Constant Contact offer?

Constant Contact has the following pricing plans:

Subscription

Q. Does Constant Contact support mobile devices?

Constant Contact supports the following devices:

Android, iPhone, iPad

Q. What other apps does Constant Contact integrate with?

Constant Contact integrates with the following applications:

123FormBuilder, Agendize, Ambassador, Datafield, Formstack Forms, Lexity Live, Quoter, Shoeboxed, Shopify, Sumac

Q. What level of support does Constant Contact offer?

Constant Contact offers the following support options:

FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials