--- description: Detailed reviews on HappyFox Help Desk based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HappyFox Help Desk with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HappyFox Help Desk Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [HappyFox Help Desk](/software/90516/happyfox) # HappyFox Help Desk Canonical: https://www.getapp.ca/software/90516/happyfox Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/90516/happyfox?page=2) > HappyFox is a cloud based, all-in-one help desk and customer support software. HappyFox's ticketing system enables the quick resolution of customers' issues via an efficient customer support workflow. The platform provides a built-in knowledge base, community forum and end-user support portal. > > Verdict: Rated **4.6/5** by 92 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HappyFox Help Desk 1\. Intuitive interface that helps you focus on your incoming requests 2. Highly customizable with powerful automation 3. In-depth reporting and analysis with great visual representation ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 92 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: HappyFox - **Location**: Irvine, US - **Founded**: 2012 ## Commercial Context - **Starting Price**: US$24.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: There is a free 30 days trial that requires no swiping of your credit card. You can choose from 3 plans - Mighty, Fantastic and Enterprise plans that help you solve customer support bottlenecks of different sizes. All plans come with unlimited tickets, smart business rules, knowledge base, multilingual support, rich text formatting in tickets, SSL security and iOS \& Android apps. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Chinese, Czech, Danish, Dutch, English, French, German, Hungarian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian - **Available Countries**: Australia, Canada, Germany, India, United Kingdom, United States ## Features - @mentions - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Approval Process Control - Asset Lifecycle Management - Asset Tracking Software - Assignment Management - Audit Trail - Automated Responses - Automated Routing - Autoresponders - Availability Management - Call Center Management - Canned Responses - Capacity Management - Case Management Software - Catalog Management - Change Management Software ## Integrations (41 total) - Adobe Commerce - Asana - BigCommerce - ChartMogul - ClassLink - Dialpad - FreshBooks - FullContact - GitLab - Google Workspace - HappyFox Chat - Highrise - HubSpot Service Hub - Insightly - Intune HRMS ... and 26 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software) ## Alternatives 1. [Connecteam](https://www.getapp.ca/software/105401/connecteam) — 4.6/5 (5203 reviews) 2. [Document360](https://www.getapp.ca/software/120723/document360) — 4.7/5 (291 reviews) 3. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (714 reviews) 4. [SysAid](https://www.getapp.ca/software/90863/sysaid) — 4.5/5 (519 reviews) 5. [Guru](https://www.getapp.ca/software/123167/guru) — 4.8/5 (639 reviews) ## Reviews ### "One Stop solution for IT Support" — 5.0/5 > **Apur** | *December 29, 2014* | Electrical/Electronic Manufacturing > > **Pros**: Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. > > **Cons**: Nothing in specific..................... > > I am using the Popular Plan. The best part is that it had all the required features that we were looking for, has smart rules that help me work easily. Generating reports cannot be more simple. appreciable TAT by the Happyfox support team. ----- ### "Ok ticketing; horrible KB user interface." — 4.0/5 > **Branko** | *September 28, 2024* | Computer Software | Recommendation rating: 5.0/10 > > **Pros**: The Support ticketing system is quite good, and the systems function as advertised. > > **Cons**: The Knowledge Base editor is horrible compared to Zendesk. You have to publish an article before you can preview it. Saving a page exits you from the page your were working on. Unlike in Zendesk, where if you are logged in as an administrator, you can easily go from viewing a page to editing it, saving on the fly, and where you have all kinds of controls in the right panel (like saving and previewing) WITHOUT exiting the page, here either of those two operations throws you out of the page that you are working on. The KB interface is terrible\! > > All fairly good except the Knowledge Base interface which is abysmal. They need to study and mimic Zendesk's much more usable KB user interface. ----- ### "More Like SadFox" — 2.0/5 > **Daniel** | *December 9, 2016* | Recommendation rating: 2.0/10 > > **Pros**: Support for team emails. > > **Cons**: Emails didn't seem to always send and receive correctly. > > We never quite understood how to use HappyFox to our advantage. Emails would reach customers as gibberish, and it was confusing overall. ----- ### "Helpful software" — 5.0/5 > **Amenda** | *October 3, 2016* | Apparel & Fashion | Recommendation rating: 9.0/10 > > **Pros**: This is very easy and simple to use set up automated responses is quite easy > > **Cons**: Honestly none I can think of. > > HappyFox offers a customer service support solution and an excellent user interface which is easy to use and intuitive along with its features and configuration options that can help manage both internal and external help desks. HappyFox came as a complete solution for maintaining an easy and customizable knowledge base and ticketing system. There is always a help service available. HappyFox came as an ideal resolution for maintaining a straightforward and customizable knowledge domain and ticketing system. I use it mostly to open and manage our ticket for our customers. This is very easy and simple to use, and our clients are impressed with how easy it is to use and to see their tickets. We have also rolled this out to bigger clients. Email communications are automatically tagged to tickets.The most effective half is that it had all the specified options that we tend to were searching for, has good rules that facilitate work simply. You can set up automated responses, and ticket forms are customizable. Great software and its app is helpful and great. ----- ### "Easy to use help desk software" — 5.0/5 > **Verified Reviewer** | *December 8, 2017* | Financial Services Software | Recommendation rating: 8.0/10 > > **Pros**: The Happyfox software is easy to use and does what it says. We are able to easily manage our tickets and track our time. > > **Cons**: The thing I liked the least about the software is the user interface. It didn't affect functionality at all and really wasn't that bad, but it could be better. ----- Page: 1 / 5\ Next: [Next page](https://www.getapp.ca/software/90516/happyfox?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90516/happyfox) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data