Docebo Overview

What is Docebo?

The Docebo Learning Platform brings together the LMS you need with the social learning experience your learners want, in a single environment, powered by Artificial Intelligence to automate learning management, facilitate informal learning applied in the flow-of-work and personalize the learner experience to produce deeper learning outcomes tied to business objectives.

Known for its ability to support all enterprise learning requirements, highly configurable user-interface, scalability and highly-functional applications of Artificial Intelligence, Docebo powers the e-learning activities of 1,600 customers in 68 countries around the world.

Key features:
- Create and deliver courses, quizzes, learning plans, playlists, surveys, events, certifications
- Track course completion and user engagement
- Create, schedule and run standard and advanced custom reports
- Customize your eLearning portal
- Manage live instructor-led events (ILT)
- Gamification: Engage users with badges, awards, leaderboards, contests and rewards
- Social Learning: Let your employees ask questions and get answers from subject matter experts within the organization
- Experiential Learning: Capture user-generated knowledge from the experts in your organization, validate it through peer-review and share it across teams, while building a culture that rewards top performers
- Learning across the extended enterprise (employees, partners and customers)
- Ecommerce: Sell training courses individually or in bundles through subscriptions
- Content Marketplace: Access, browse and purchase business and professional courses from content providers, such as LinkedIn Learning, within the LMS, plus a native catalogue of highly-engaging, mobile-ready learning content
- Simply integrations with many enterprise systems, including CRM, HRIS, HCM, social media, CMS, video conferencing tools, and more

Docebo Overview

Pricing

Starting from
N/A

Pricing options

Free Trial
Subscription
Value for money

Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.


Docebo Features

Devices
Business size
S M L
Markets
Australia, Brazil, Canada, Germany, Japan and 3 others, Mexico, United Kingdom, United States
Supported Languages
Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish and 17 others, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Screenshots

Docebo screenshot: Docebo navigation panel
Docebo screenshot: Docebo navigation panel Docebo screenshot: Docebo advanced reporting Docebo screenshot: Docebo courses Docebo screenshot: Docebo widgets Docebo screenshot: Docebo on Tablet Docebo screenshot: Docebo UI Docebo screenshot: Docebo screenshot: Docebo screenshot: Docebo screenshot:

Docebo Reviews

Docebo Reviews

Overall rating
4.2
/
5
Excellent
58

Very good
33

Average
6

Poor
8

Terrible
3

Value for Money
3.9
Features
4.2
Ease of Use
4.2
Customer Support
3.9
84% recommended this app
Angelena D.

Our company is responsible for providing support management to different projects, requiring...

If you need an LMS tool that will help your employees learn quickly and efficiently, you should opt for Docebo especially, if your work requires preparing employees for projects that differ from one another significantly.


Erik K.

Docebo is a great customizable LMS

We were using a different LMS that was not meeting our needs, so I sought to find a new LMS. I saw demos of numerous LMS vendors, and settled on Docebo because of features, ease of use, and price. We went live with Docebo almost 3 years ago. It took us a while to migrate content from our old LMS, but we were able to shut it down within a year and exlusively use Docebo. It's now used by everyone in our organization and people love it!


Verified Reviewer

Customer support is essentially non-existent below Enterprise level

Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue.

What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting.

Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.


Izzy I.

Powerful Technology that Requires Lengthy Implementation

Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive.

Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!


Verified Reviewer

Forward thinking, cutting edge and learner centric LMS platform

Docebo is a fast growing organization with some very talented people. The platform itself is solid and will continue to get even better if they are able to continue implementing the features that are on their planned list. My biggest recommendation is to get to a better balance between firming up and fixing current functionality vs. pushing out new functionality.


Angelena D.
Industry: Staffing & Recruiting
Company size: 1,001-5,000 Employees

Our company is responsible for providing support management to different projects, requiring prospec

Used Daily for 2+ years
Reviewed on 3/4/2019
Review Source: GetApp

If you need an LMS tool that will help your employees learn quickly and efficiently, you should opt for Docebo especially, if your work requires preparing employees for projects that differ from one another significantly.

Pros

Our company is responsible for providing support management to different projects, requiring prospective support managers training for each project individually. Our work would have been impossible without Docebo, thanks to which we can provide efficient training for our new employees. The tool has an easy to navigate interface, so our newbies are not feeling lost during onboarding. It is extremely difficult to find the right LMS to make sure that new employees complete their training successfully and ready to start working on the assigned projects. Most of the LMS are too confusing for employees, but not Docebo.

Cons

There is basically nothing to complain about, which is already quite a rarity, when it comes to different tools. Some of our employees had problems with logging in, but that occurred that rarely that it's hard to consider it an issue. So, all in all, Docebo is basically only benefits without any flaws, at least judging from our experience. A great LMS tool.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Erik K.
Industry: Telecommunications
Company size: 501-1,000 Employees

Docebo is a great customizable LMS

Used Daily for 2+ years
Reviewed on 2/10/2020
Review Source: Capterra

We were using a different LMS that was not meeting our needs, so I sought to find a new LMS. I saw demos of numerous LMS vendors, and settled on Docebo because of features, ease of use, and price. We went live with Docebo almost 3 years ago. It took us a while to migrate content from our old LMS, but we were able to shut it down within a year and exlusively use Docebo. It's now used by everyone in our organization and people love it!

Pros

Ease of setup. Ease of use. The "pages" feature is great, and allows us to fully customize the layout of our LMS and create custom dashboards for various user groups. The reporting function is good as well. I particularly love the gamification features and rewards system. API availability is also great! Whitelabeling is also fantastic.

Cons

There are certain limits to the number of widgets you can use. I really wish we could have more at once.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Verified Reviewer
Industry: Education Management
Company size: 13-50 Employees

Customer support is essentially non-existent below Enterprise level

Used Weekly for 1+ year
Reviewed on 5/17/2019
Review Source: Capterra

Our biggest mistake was not doing a better job of gauging the level of customer support we would receive as a "basic" user. At our level, Docebo offers no implementation support and very little admin training before you go live. It is essentially an unsupported product. Our sole recourse for help became tech support tickets, and for much of the time we were customers, the Docebo team was facing a massive backlog of these tickets. It wasn't uncommon to wait two weeks for a response to a simple technical issue.

What really caused massive frustration internally was Docebo's insistence that we either upgrade to the Enterprise service level or continue to experience similar failures. Time and time we tried to work with them to find ways to stabilize our situation, and we were willing to pay more for additional services. Docebo would not even begin to negotiate with us. I personally felt they took zero accountability for our team's success with their platform, and as paying customer of any level, that is unacceptable and insulting.

Unless you have a crack team of LMS admin experts and instructional designers who can pick up Docebo's slack, I recommend you stay far, far away from this company.

Pros

Docebo is forward-thinking and definitely has some good ideas in theory. It initially attracted our company based on its clean user interface and entry-level price point.

Cons

Their webinar integration functions caused massive headaches for our staff and users. Integrations would fail without warning, and Docebo support was never willing or able to help us find a permanent solution. Webinar failures caused a great deal of frustration among our users and discouraged repeated use.

Additionally, there are quite a few bugs in their user management and notification management admin features. Our staff spent a massive amount of time opening tech support tickets for these issues and trying to get them "elevated" in order that they may actually be addressed. While most issues were relatively small, added together they played a large role in killing our team's momentum.

Finally, the general intuitiveness of the admin menu and setup is below par. Numerous important functions are buried in sub-menus or require strange, unexplained box-checking. It doesn't help that their Knowledge Base only provides superficial introductions to these processes.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 0.0/10

Izzy I.
Industry: Information Technology & Services
Company size: 201-500 Employees

Powerful Technology that Requires Lengthy Implementation

Used Daily for 6-12 months
Reviewed on 10/16/2019
Review Source: Capterra

Everyone at Docebo is extremely helpful and kind. Our implementation specialist was very transparent with us. When she couldn't answer a question we had for her, she made sure to follow up once she found the answer. Our CSM has also been great! Always very responsive.

Docebo has allowed us to tackle so many new projects and provide our learners with a ton of new on demand resources and training. We are so excited to see what is down the road for Docebo!

Pros

Customization - The ability to customize homepages, additional fields, notifications, etc. has been extremely useful.

Usability - Our users find it very easy to use on their end. It is very user friendly

Overall Training - We have been able to accomplish a ton of training since we went live a few months ago. We have been able to create training in house and assign it to our sales teams in Docebo and upload content from an outside provider. This has given our learners a ton of opportunity to learn when they want and where they want.

The People - Everyone we have worked with at Docebo have been very responsive, knowledgeable, and friendly.

Cons

Would love move functionality when it comes to reporting, surveys, and rating/commenting on courses. We'd like more customizable and powerful reporting. We need the ability to send pre and post course surveys for many courses (same survey, but need to know which course it is filled out for). We also need the ability to see the number of ratings on courses and be notified when our users comment on a course.

A couple other things....
Response time can be frustrating. Our platform can be slow sometimes .
There are a few other "wants" as far as functionality goes, but it is overall very powerful.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Information Technology & Services
Company size: 1,001-5,000 Employees

Forward thinking, cutting edge and learner centric LMS platform

Used Daily for 1+ year
Reviewed on 10/16/2019
Review Source: Capterra

Docebo is a fast growing organization with some very talented people. The platform itself is solid and will continue to get even better if they are able to continue implementing the features that are on their planned list. My biggest recommendation is to get to a better balance between firming up and fixing current functionality vs. pushing out new functionality.

Pros

Docebo's user interface is one of the best out there. I was impressed with the clean look and feel of the platform which was reinforced by our learners through their own feedback. Docebo's user experience encourages user adoption and more time in the platform if they can find and view the content they are looking for. Docebo's combination of traditional eLearning content along with it's Channels (corp. youtube type feature) are fantastic. We are looking forward to incorporating gamification to help round our the user experience.

Cons

Docebo could use some work on the administrator side of the platform. There are quite a few areas where there are way too many clicks or a lack of bulk processes that cause additional work for an administrator. One big item that hasn't made its way into the platform but is apparently in plan, is the ability for an administrator to login as a user, to see what they are seeing or even test what as that user to ensure all works prior to releasing new content, features, etc. Unrelated to the platform, but an area that needs improvement is the Customer Support. Docebo only offers email/ticket management and online chat support. There is currently no phone support and many times issues could be solved if you were just able to talk to someone. It should be noted that I am starting to see a shift in this practice which will be welcomed by all current clients.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

User recommendation
7.9/10
Based on 108 user ratings
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Docebo Pricing

Docebo Pricing

Starting from
N/A
Free Trial
Subscription
Value for money

Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.

Starter, Advanced, and Enterprise plans are available.
Contact Docebo for pricing details.

Value for Money
3.9/5
Based on 108 user ratings
Compare value for money rating with alternatives
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Docebo Features

Docebo Features

API
Activity Dashboard
Activity Tracking
Applicant Tracking
Automatic Notifications
Customizable Branding
Customizable Reporting
Data Import/Export
Employee Database
Employee Management
Employee Onboarding
Employee Portal
Employee Self Service
Performance Management
Real Time Reporting
Recruitment Management
Reminders
Reporting & Statistics
Self Service Portal
Third Party Integration
Features
4.2/5
Based on 108 user ratings
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Categories

Videos and Tutorials

Videos and Tutorials

Additional information for Docebo

Additional information for Docebo

Key features of Docebo

  • API System for Integrations
  • Assessments, Quiz and Surveys creation
  • E-Commerce functionalities
  • Embededd converter for PPT, PPTx, ODP and PDF files
  • Extended Enterprise for Customer and Partners Training
  • Integrated with Joomla! 2.5 and 3
  • Integrated with Video Conferencing software
  • Integrated with WordPress
  • Multilanguage
  • Off-The-Shelf integrations via API
  • On the Cloud, SaaS - No downloads or updates required
  • One-page style Interface
  • SCORM 1.2 & 2004 compliant
  • Stunning UIX
  • Tablet Compliant
  • TinCan Support
  • User management with organizational mapping
  • Users activity tracking and reporting
  • White-Labeling for customization and reselling

Benefits

#1 - Unparalleled User Experience. Software designed to be as intuitive as possible to ensure ease of use and fast adoption for administrators and learners alike.

#2 - Cutting-Edge Functionality. Docebo is continuously advancing its learning technology, relentlessly researching new and innovative ways to solve customers' problems and releasing new learner-centric functionality at an unmatched pace in the growing learning industry.

#3 - Scalability. Without overwhelming users with too many features, Docebo lets you start small, while getting you up and running quickly for immediate impact. Seamlessly scale as your elearning initiatives and enterprise needs evolve, by simply turning on extensions and integrations within Docebo as they’re required.

#4 - Combined Formal, Social and Experiential Learning. Docebo goes far beyond traditional LMSs by supporting learning as it happens in real life. With Docebo, employees are not only able to locate and connect with internal experts, but also promote user-generated content, and uncover hidden knowledge within the organization.

#5 - Extended Enterprise. While many LMSs are created primarily for the internal employee training audience, Docebo is designed to provide training for multiple audiences and can easily be extended to train partners, customers, prospects and association members.

#6 - Flexible Pricing. An unlimited number of users can be registered in Docebo, but customers only pay for those that are active, who use the platform within a given billing cycle.

#7 - 30+ Off-the-Shelf Integrations. These include integrations with video conferencing tools, content management systems, authoring tools, CRMs, social media, and commerce sites. For integrations that do not come off-the-shelf, RESTful APIs can be used to integrate with any enterprise system.

#8 - Languages. Docebo is available in more than 40+ languages off-the-shelf.

GetApp Analysis

GetApp Analysis

Docebo is a cloud-based e-learning management system designed to significantly cut down the time and costs associated with traditional classroom learning through the delivery of online learning with real-time training results tracking. Docebo LMS is enterprise-ready, supports blended learning, which may include some face-to-face between instructors and students, and with a companion mobile app that supports learning from anywhere, anytime. It promotes seamless classroom online chatting, gamification, and apps and widgets that can be added or removed in one click. Docebo’s user interface is a blend of deep functionality and simplicity to ensure optimal end-user experience.

Docebo can easily be rebranded for a more customized look and feel. You can even create and use your company’s custom domain. Its ability to integrate with various applications allows you to expand and extend the students’ learning experience and the instructors’ capacity to deliver more impactful training courses and materials. Some of Docebo’s core features include ILT-classroom, file uploading and converting, advanced tracking and reporting, powerful integrations and the course marketplace.

Docebo employs a clean, minimalistic interface with a prominent navigation sidebar. It makes use of wizards to aid users with course and test creation, file upload, and the like.

What is Docebo?

More than ever, human resource training is becoming more and more a strategic business asset, as competition becomes more and more intense in virtually all industries. Thanks to the many benefits of cloud-based learning and the technologies behind it, huge costs and considerable training times are being significantly slashed, particularly for companies with locations in different parts of the world.

Docebo’s e-learning platform presents distinct advantages that include local training sans the business travel expense, interactive instructor-led training (ILT), real-time tracking of students’ learning progress, and shorter training-to-implementation times. Docebo learning management system can be used for situations like product training, training a team of sales professionals, dealers and post-sale support personnel, software training, security, privacy and business ethics training, school and university education, and soft skills and management training.

Docebo's reporting dashboards gives trainers at-a-glance insight into students' overall progress, including achievement tests, course statuses, among others.

Docebo Main Features

ILT-Classroom

There are two types of online trainings: web-based training and instructor-led. And then, there are blended learning scenarios, which are a combination of both web-based and instructor-led training. To create instructor-led training courses, the ILT-Classroom app must first be activated. It can be found in the Apps and Features section of the sidebar on the left. The ILT-Classroom app is listed under the Additional features tab.

The app allows you to schedule and manage instructor-led live training sessions, and organize classrooms, locations, enrollments, and evaluations. It can also be used alongside the Learning Plan app to manage and schedule blended training sessions.

The ILT-Classroom app can be activated via the Apps and Features pane. Once activated, instructor-led sessions can be created, scheduled and managed.

File Uploading and Converting

Docebo allows trainers to upload and share just about any type of training material, be that SCORM, Tin Can, PPT, PDF or video files. PDF, PPT, PPTX and ODP files can also be converted into slides or a sequence of snapshots without any need for a local download into the user’s computer. To convert a file into slides, create or select a new course. Click the Add Training Material button and select Slides Converter from the drop-down menu. Files can then be uploaded or dragged into the gray area. Conversion time depends on the number of slides needed for the presentation.

Some points to remember: SCORM packages are created with specific software and uploaded in ZIP format. Any type of video can be uploaded to a course, and Docebo automatically converts them into MP4 format.

Various file types can be uploaded as course materials. Docebo's file converter can turn PowerPoint presentations, PDF and OpenOffice files, and videos into slides.

Advanced Tracking and Reporting

“If you can’t measure it, you can’t improve it.” This is a line you probably have already heard once or twice, a line believed to have been coined by management specialist Peter Drucker. There are some who don’t subscribe to this line of thinking, but in the online learning world, the best way to measure the success of a training material and how much of the training participants actually take away is through reports and analytics.

Docebo’s real-time tracking capabilities allow instructors and trainers to instantly understand which courses have already been completed, which students have passed which tests, how many students are yet to complete a particular course, and so on. Reports can be standard, summary or custom and can be exported as CSV or XLS files.

Reports come in various formats: summary, standard and custom.

Powerful Integrations

Docebo employs an integration strategy that extends and expands native Docebo functionalities through third-party applications. Add-ons can either be free or paid and include the likes of WebEx, Adobe Connect and TeleSkill for web conferencing, WordPress, Drupal and Joomla for CMS (content management system), Twitter, LinkedIn and Facebook for social media, and Vivocha for online customer interactions. These apps can easily be found and integrated with your custom LMS (learning management system) through Docebo’s apps marketplace.

Docebo also supports single sign-on (SSO) and single login functions with third-party applications. For example, your users can log in to your Docebo LMS via their Facebook accounts. Docebo can integrate with virtually any third-party software through its custom API (application programming interface). As well, it uses the SCORM standard and Tin Cap API for a more seamless LMS experience by both course creators and takers.

Much like in mobile platforms, apps in the Docebo apps marketplace can be free or paid and easily integrate with your Docebo LMS in just a few clicks.

Course Marketplace and E-Commerce Functionalities

If you’re an instructor and would like to profit from the custom courses you create, Docebo’s e-commerce app allows you to do just that. To be able to sell your courses, first, you have to have a Docebo account. Next, you’ll need to activate the e-commerce app. Once activated, you can upload your courses and decide which ones to sell. You price your own courses, and all sales are yours 100%.

Courses on sale appear in the course marketplace with a green shopping cart icon on the upper-right hand. A learner interested in buying a course can scroll over the shopping cart icon to review the course’s description and price. Payments are made via PayPal and other payment gateways. Docebo also offers a transaction tracking tool which gives you insight into your sales numbers, including which users actually purchased your courses.

The Docebo course marketplace is a collection of free and paid apps.

Docebo Integrations

To enhance the teaching and learning experience, Docebo can integrate with a variety of applications like Gmail, Google Apps and Google Analytics, CMS platforms like [Joomla] (http://www.getapp.com/joomla-application) and [WordPress] (http://www.getapp.com/wordpress-application), web conferencing applications like Adobe Connect, [GoToMeeting] (http://www.getapp.com/gotomeeting-application), [OnSync] (http://www.getapp.com/onsync-application) and [WebEx] (http://www.getapp.com/cisco-webex-application), and social networking sites like Facebook, [LinkedIn] (http://www.getapp.com/linkedin-application) and Twitter.

Docebo Pricing

Docebo’s pricing scheme is based on monthly active users. This means any company can register as many users as they want but will only be billed for users who log in to the system during the 30-day billing period. Pricing starts at $230 per month for 50 active users. Each user exceeding the active user plan is priced at $5.90 each. If you opt for annual payment, you get two months off your bill, regardless of the subscription package you choose to avail.

The sales department can be contacted for plans exceeding 20,000 active users per month.

Docebo Bottom Line

  • Available in 31 languages, sold in over 70 countries and used by more than 28,000 organizations worldwide
  • Can integrate with widely used applications like Google Apps, Gmail and Google Analytics, and CMS platforms like WordPress, Drupal and Joomla
  • Links to a course marketplace with available free courses
  • Straightforward payment scheme based on monthly active users
  • Can be accessed on tablets and other mobile platforms for anytime, anywhere learning

Docebo FAQs

Docebo FAQs

Below are some frequently asked questions for Docebo.

Q. What type of pricing plans does Docebo offer?

Docebo offers the following pricing plans:

Pricing model: Subscription

Free Trial: Available

Starter, Advanced, and Enterprise plans are available. Contact Docebo for pricing details.

Q. What are the main features of Docebo?

Docebo offers the following features:

  • API System for Integrations
  • Assessments, Quiz and Surveys creation
  • E-Commerce functionalities
  • Embededd converter for PPT, PPTx, ODP and PDF files
  • Extended Enterprise for Customer and Partners Training
  • Integrated with Joomla! 2.5 and 3
  • Integrated with Video Conferencing software
  • Integrated with WordPress
  • Multilanguage
  • Off-The-Shelf integrations via API
  • On the Cloud, SaaS - No downloads or updates required
  • One-page style Interface
  • SCORM 1.2 & 2004 compliant
  • Stunning UIX
  • Tablet Compliant
  • TinCan Support
  • User management with organizational mapping
  • Users activity tracking and reporting
  • White-Labeling for customization and reselling

Q. Who are the typical users of Docebo?

Docebo has the following typical customers:

Large Enterprises, Mid Size Business

Q. What languages does Docebo support?

Docebo supports the following languages:

Arabic, Chinese (Simplified), Chinese (Traditional), Czech, Danish, Dutch, English, Finnish, French, German, Hungarian, Indonesian, Italian, Japanese, Korean, Norwegian, Polish, Portuguese, Russian, Spanish, Swedish, Thai

Q. What type of pricing plans does Docebo offer?

Docebo has the following pricing plans:

Subscription

Q. Does Docebo support mobile devices?

Docebo supports the following devices:

Android, iPhone, iPad

Q. What other apps does Docebo integrate with?

Docebo integrates with the following applications:

BigBlueButton, BlueJeans, Cezanne HR, Learn Amp, MEDIASHAREiQ, MemberMax, SmartClass, Vitrium Systems, Vivocha, iSpring Learn

Q. What level of support does Docebo offer?

Docebo offers the following support options:

FAQs, Knowledge Base, Online Support, Video Tutorials, Phone Support