--- description: Detailed reviews on Help Scout based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Help Scout with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Help Scout Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Help Scout](/software/90462/help-scout) # Help Scout Canonical: https://www.getapp.ca/software/90462/help-scout Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/90462/help-scout?page=2) > Help Scout is a shared inbox, help center, and live chat software that gives your team the tools needed to easily manage customer communications. The platform offers a range of features, including AI-powered tools, integrations, and analytics, to empower both your team and your customers. > > Verdict: Rated **4.6/5** by 226 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Help Scout \- Value: Help Scout is the most complete platform you can buy for the money. - Predictable, transparent pricing: No surprise add-ons or fees. - Quick set up: Go from zero to power user in a day or less. - Simplicity: Spend more time helping customers and less time configuring your software. - Scalability: Add teammates, workflows, integrations, and new support channels quickly. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 226 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Help Scout - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$55.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: Free trial available. Standard pricing starts at $20 per user per month. Standard: $25 user / month, or $20 user / month billed annually Plus: $40 user / month, or $35 user / month billed annually Company: $60 user / month billed annually Help Scout serves businesses from small to enterprise. Plans range from Free to keep everyone on the same page, to Standard for automation features and reporting, to Plus for advanced reporting \& features designed for large teams. All Plans include 24x7 support, unlimited volume \& storage, and 40+ third party integrations. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Routing - Autoresponders - Canned Responses - Catalog Management - Chat/Messaging - Chatbot Software - Collaboration Tools - Communication Management - Configurable Workflow - Contact Database - Contact Management Software - Customer Communication - Customer Database - Customer History - Customizable Branding - Customizable Fields ## Integrations (80 total) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... and 65 more integrations ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Knowledge Management Software](https://www.getapp.ca/directory/257/knowledge-management/software) - [Email Management Software](https://www.getapp.ca/directory/306/email-management/software) - [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18782 reviews) 2. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3425 reviews) 3. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1723 reviews) ## Reviews ### "Completely changed our business - for the better" — 5.0/5 > **Greg** | *November 17, 2016* | Veterinary Software | Recommendation rating: 10.0/10 > > **Pros**: - extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history > > **Cons**: - wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product > > Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket \# and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time. ----- ### "Stellar Support Tool for SaaS companies" — 5.0/5 > **Shaun** | *July 13, 2019* | Computer Software | Recommendation rating: 10.0/10 > > **Pros**: Help Scout is purpose-built for Support teams which is fantastic. The features, UI, and reporting align closely with how we run our support team which makes things a lot easier. We're big on automation and building on top of our tools and have been very impressed both with the workflow capabilities as well as the API endpoints and integrations that are possible. The team behind Help Scout does a terrific job of supporting us, they have been extremely responsive, down to earth, and accurate in their replies. > > **Cons**: To deliver a really good and consistent experience, the support channels of email, chat, and phone are very discrete and can't be blended as easily together as say a tool like Intercom (where we were coming from). While a short-term pain for us, I think delivering better in each of the channels ultimately made us a more mature team in the end. > > We support a B2B SaaS platform in the Marketing Automation space and provide email support. Help Scout executes very well against the challenges that we have. ----- ### "user friendly" — 3.0/5 > **shauna** | *November 22, 2024* | Medical Devices | Recommendation rating: 6.0/10 > > **Pros**: I like that it helps me save time and convenient. > > **Cons**: I have trouble when I try to use the mobile app. > > somewhat happy could use some more changes ----- ### "Help Scout helps out" — 4.0/5 > **Sara** | *November 25, 2020* | Nonprofit Organization Management | Recommendation rating: 8.0/10 > > **Pros**: When I used to work at ActBlue as a support associate, I really liked Help Scout's ticketing system. It was straightforward and less confusing than Intercom. Escalating and de-escalating issues was pretty easy. Help Scout is a huge help for customer service, people oriented folks like me. > > **Cons**: This is just a theory but I feel like Help Scout works better with certain email addresses than others. For people who have older emails such as hotmail, aol, or yahoo - their messages don't come across so clearly, which makes helping our customers and clients a real challenge. > > Help Scout helps out in a pinch. I definitely recommend any company or business that has a customer support component to it to use their software and platform to start. ----- ### "Expensive, but good. There are alternatives if you're willing to sacrifice plug and play." — 5.0/5 > **Sam** | *May 5, 2022* | Logistics & Supply Chain | Recommendation rating: 5.0/10 > > **Pros**: HelpScout was the first shared emailing system we implemented that worked flawlessly with our setup. It rivals all other methods that focus on a ticket number approach but makes the communication process simple for users to grasp and professional yet informal. The best part of Help Scout for us was the shared inbox aspect and the ability to collaborate with others easily. > > **Cons**: Help Scout is expensive. In my opinion, it is overpriced. They started at a great introductory rate and grandfathered those rates for early-stage users. I heard from many users when they increased their rates, all of whom got a personalized message from the \[SENSITIVE CONTENT\], promising our rates would stay the same. Months later, they recanted on their promise and hiked our rates. It was not a great feeling being lied to, and my love for the company quickly disappeared. Other shared email services can replace Help Scout, but this is your best bet if you're looking for a simple approach and are not worried about the price tag. > > The alternatives to Help Scout are far and wide, but my recommendation for an option would be Free Scout. It is an open-source alternative to Help Scout that acts almost the same way. You need to know how to deploy the self-hosted service, or you can find companies willing to manage it for you. The downside is the setup takes a while, but the positive is that the cost is a small fraction of the amount we were paying to Help Scout. ----- Page: 1 / 10\ Next: [Next page](https://www.getapp.ca/software/90462/help-scout?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/90462/help-scout) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data