Fusebill

Subscription billing management & recurring billing software

4.4 /5 (29 reviews) Write a Review!

Fusebill Overview

What is Fusebill?

Fusebill automates your recurring billing and eliminates manual billing. Fusebill empowers businesses to improve their subscription experience and reduce churn. Advanced, real-time reporting allows businesses to identify lost revenue and take actions to reduce revenue leakage.

Eliminate your billing bottlenecks. Launch new products faster. Ignite growth in you subscription business.

Fusebill easily tackles your complex billing needs – from simple one-time transactions, usage-based pricing and pro-ration. Fusebill seamlessly and quickly integrates with existing systems and business models, giving you complete control to manage how products are priced. You get the agility to launch new products faster or proactively respond to changes in the competitive landscape.

Customers want to be billed daily/monthly/quarterly or on a customized schedule? Fusebill's flexibility can accommodate any pricing strategy. Provide customized discounts to a single customer or a group of customers. Fusebill includes features such as seamless integration of invoiced and credit card customers, and online checkout pages without coding or responsibilities of PCI Level 1 compliance.

Fusebill Overview

Pricing

Starting from
$295.00

Pricing options

Free Trial
Subscription
Value for money

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.

Startup - Ideal for companies with <$1M ARR. From $295/mo. Flat pricing for cost certainty.
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $895/mo. Flat pricing for cost certainty.
Enterprise - Ideal for companies with >$10M ARR. Custom Pricing. Flat pricing for cost certainty.


Fusebill Features

Devices
Business size
S M L
Markets
United States, Canada, United Kingdom, Australia, China and 3 others, India, Japan, Germany
Supported Languages
English

Media

Revenue Reporting
Cash Summary Report
Customer Overview Dashboard
Catalog Management
Customers Dashboard
Sales Summary Report
Fusebill screenshot: Revenue Reporting Fusebill screenshot: Cash Summary Report Fusebill screenshot: Customer Overview Dashboard Fusebill screenshot: Catalog Management Fusebill screenshot: Customers Dashboard Fusebill screenshot: Sales Summary Report

Fusebill Reviews

Fusebill Reviews

Overall rating
4.4
/
5
Excellent
17

Very good
9

Average
2

Poor
1

Terrible
0

Value for Money
4.1
Features
4.2
Ease of Use
4.3
Customer Support
4.6
90% recommended this app
Cole W.

Fusebill has gone over and above


Tony W.

Fusebill Subscription Software

We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.


Verified Reviewer

Need to change a product's price for all customers? Look elsewhere.


Ann L.

Excellent Support, Excellent Team, and Ever Improving

Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.


Meeka H.

Fusebill for mHelpDesk


Cole W.
Industry: Consumer Services
Company size: 201-500 Employees

Fusebill has gone over and above

Used Daily for 6-12 months
Reviewed on 9/18/2017
Review Source: GetApp

Pros

We had a unique situation with our business and the Fusebill team went out of their way to find a solution. They were able to build an API into our CMS software that our business has to use to integrate the software flawlessly! We have used Fusebill for almost a year now and couldn't be more pleased with our decision.

Cons

So far there are really no cons that come to mind. Maybe that the dashboard isn't customizable although the dashboard they currently have seems to have everything anyone would want on it.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Tony W.
Industry: Hospital & Health Care
Company size: 501-1,000 Employees

Fusebill Subscription Software

Used Weekly for 6-12 months
Reviewed on 2/18/2020
Review Source: SoftwareAdvice

We reviewed their features and compared them to other subscription software systems. They will do our invoicing and interface with our other systems.

Pros

Our company chooses Fusebill as our Subscription Software and Billing System. We are in the process of implementing it now with our internal systems. Great standard accounting reporting.

Cons

One of the limitations is the number of API transactions per day. They use more batch systems instead of real-time transactions. They are used to be the complete billing system.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 9.0/10

Verified Reviewer
Industry: Automotive
Company size: 11-50 Employees

Need to change a product's price for all customers? Look elsewhere.

Used Daily for 1+ year
Reviewed on 11/21/2017
Review Source: Capterra

Pros

There are a lot of options for custom pricing for an individual subscription. Decent API, though limited in some odd ways (only certain major changes trigger events, others don't. SSO breaks standard login). They'll create some custom reports if a report is missing. They import data, just make sure that you're not live yet when they do it (they messed ours up when importing into live system).

I think Fusebill is probably well suited to companies that need to bill a small number of clients with varying prices, discounts and terms. Too many customers, though, and manual updates become infeasible. A single, simple pricing structure won't be easy to update if you have a lot of customers.

Cons

Price is on the high side. Slow UI response at the end of the month, though improved somewhat in recent months. Complex UI required a lot of training for our employees to complete simple tasks. Frequent trivial UI updates require additional training. Reporting is not configurable and marginally useful. Cost based accounting isn't supported well.

Previously there was a frequent issue with their Authorize.net gateway integration that would show payments in an "unknown" state without notifying us, leaving the customer account in a weird limbo state. We've wasted hours manually looking through customers to fix, and hours working to satisfy justifiably upset customers. Has since been fixed for the most part, but "unknown" payments still crop up sometimes.

Currently our biggest problem with Fusebill is updating the price for a product in our subscriptions. We have a price change, and WE HAVE TO WRITE OUR OWN CUSTOM CODE TO CHANGE PRICES on all of our active subscriptions. The inactive ones? They'll have the wrong prices when we re-activate them. Instructions on the custom code to update our subscriptions were given to us 13 days after asking for instructions on changing prices.

We never thought that price changes would be a missing feature for a recurring billing system. Hopefully this information is helpful to someone else.

WE REGRET CHOOSING FUSEBILL after wasting hundreds of hours, and I hope I can find the time to find and integrate another solution soon

Response from Fusebill

Hi,

Thank you for taking the time to post a review of Fusebill. At Fusebill we value all feedback from our customers, and we use it to constantly improve. Our Customer Experience team would like to connect with you to discuss your concerns as we strive to ensure the satisfaction of all of our customers. Please reach out to us by email or a phone call to Fusebill Support.

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 1.0/10

Ann L.
Industry: Computer Software
Company size: 11-50 Employees

Excellent Support, Excellent Team, and Ever Improving

Used Daily for 2+ years
Reviewed on 5/30/2019
Review Source: Capterra

Fusebill really listens to their customers and they care! They are very helpful in finding solutions to any issues and always come up with some work around.

Pros

Their support team is amazing! Very quick and helpful responses by phone, chat or email. Also, they are always improving. I'm loving their new dashboard customization.

Cons

Invoices are written in stone and once posted cannot be edited in anyway unless deleted (this causes movements on the GL). Reports aren't great but ALL the data points are there so if you are an Excel wiz you can make some serious magic. I wish they would become best friends with ChartMogul.

Response from Fusebill

Thanks for the great feedback, Ann. I'll pass your kudos on to the team and I'm sure they'll be pleased.
We are continuously improving our efforts based on valuable feedback from users like you. Our customer experience team will be in touch shortly to gain any additional insights you may have on the reporting capabilities of Fusebill.
We look forward to play a continued role in your success.
-Jacob Varghese
VP, Marketing
Fusebill

Rating breakdown

Value for Money
Ease of Use
Customer Support

Likelihood to recommend: 10.0/10

Meeka H.
Industry: Information Technology & Services
Company size: 51-200 Employees

Fusebill for mHelpDesk

Used Daily for 6-12 months
Reviewed on 6/13/2019
Review Source: Capterra

Pros

The Self Service Portal for our customers
The ability to auto update experiencing cards
Ease of changing/upgrading subscription plans
More Secure

Cons

Minor glitches
-Address fields sometimes malfunctions when updating billing info
- If another account is open in the same browser, sometime accounts will mimic the changes or another

Response from Fusebill

Hello Meeka,
Thank you for your feedback. We are glad that you are enjoying the auto updates for expiring credit card, ease of modifying your subscription plans, and the security.
Do not hesitate to report any issues you may find and our CS team will be glad to help out. We continue to take all feedback into our development road map.
Jacob Varghese
V.P. Marlketing, Fusebill.

Rating breakdown

Ease of Use
Customer Support

Likelihood to recommend: 8.0/10

User recommendation
8.1/10
Based on 29 user ratings
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Fusebill Pricing

Fusebill Pricing

Starting from
$295.00
Free Trial
Subscription
Value for money

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.

Startup - Ideal for companies with <$1M ARR. From $295/mo. Flat pricing for cost certainty.
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $895/mo. Flat pricing for cost certainty.
Enterprise - Ideal for companies with >$10M ARR. Custom Pricing. Flat pricing for cost certainty.

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth.

Startup - Ideal for companies with <$1M ARR. From $295/mo. Flat pricing for cost certainty.
Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $895/mo. Flat pricing for cost certainty.
Enterprise - Ideal for companies with >$10M ARR. Custom Pricing. Flat pricing for cost certainty.

Value for Money
4.1/5
Based on 29 user ratings
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Fusebill Features

Fusebill Features

API
Accounting Integration
Accounting Management
Activity Dashboard
Audit Trail
Automatic Notifications
Billing & Invoicing
Compliance Management
Customizable Reporting
Data Import/Export
Electronic Payments
Expense Tracking
Financial Analysis
Invoice Management
Invoice Processing
Multi-Currency
Real Time Data
Reporting & Statistics
Third Party Integration
Workflow Management
Features
4.2/5
Based on 29 user ratings
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Categories

Additional information for Fusebill

Additional information for Fusebill

Key features of Fusebill

  • Activity dashboard
  • Audit trail
  • Automated billing
  • CC, ACH, Paypal
  • Client portal
  • Contact management
  • Credit card processing
  • Discounts
  • Inventory management
  • Multiple billing rates
  • PCI Level 1 compliant facilities
  • Product catalog
  • Real-time analytics
  • Sales tax management
  • Serial numbers, ID, custom
  • Subscriber management
  • Third party integration

Benefits

Automated billing speeds collections, reduces costs and eliminates errors.
Two way Salesforce CRM integration so teams can manage Fusebill accounts without leaving Salesforce CRM.
Executive overview provides real time insights into subscription businesses.
Fusebill Webhooks - collect and push information to other systems in real-time.
Fusebill Secure - the first mobile credit card acceptance application designed for subscription billing. Set up subscription billing anytime, anywhere.
Reduce customer calls by using the self-service portal.
Centralized customer information.
Full reporting and dashboarding - visibility of key subscription metrics.
Accurately track account ledgers.
Apply taxes based on geography.
Rapidly test price changes without IT.
PCI Level 1 compliant facilities

Fusebill FAQs

Fusebill FAQs

Below are some frequently asked questions for Fusebill.

Q. What type of pricing plans does Fusebill offer?

Fusebill offers the following pricing plans:

Starting from: $295.00

Pricing model: Subscription

Free Trial: Available

Fusebill's full feature set across all plans allows users to scale their business through every stage of growth. Startup - Ideal for companies with <$1M ARR. From $295/mo. Flat pricing for cost certainty. Rapid-Growth - Ideal for companies between $1M-$10M ARR. From $895/mo. Flat pricing for cost certainty. Enterprise - Ideal for companies with >$10M ARR. Custom Pricing. Flat pricing for cost certainty.

Q. What are the main features of Fusebill?

Fusebill offers the following features:

  • Activity dashboard
  • Audit trail
  • Automated billing
  • CC, ACH, Paypal
  • Client portal
  • Contact management
  • Credit card processing
  • Discounts
  • Inventory management
  • Multiple billing rates
  • PCI Level 1 compliant facilities
  • Product catalog
  • Real-time analytics
  • Sales tax management
  • Serial numbers, ID, custom
  • Subscriber management
  • Third party integration

Q. Who are the typical users of Fusebill?

Fusebill has the following typical customers:

, , ,

Q. What languages does Fusebill support?

Fusebill supports the following languages:

English

Q. What type of pricing plans does Fusebill offer?

Fusebill has the following pricing plans:

Subscription

Q. Does Fusebill support mobile devices?

We do not have any information about what devices Fusebill supports

Q. What other apps does Fusebill integrate with?

Fusebill integrates with the following applications:

Authorize.net, Bold BI, HubSpot Marketing Hub, Klipfolio, Natero, NetSuite, NetSuite OneWorld, QuickBooks Online Advanced, Salesforce Sales Cloud, Stripe

Q. What level of support does Fusebill offer?

Fusebill offers the following support options:

FAQs, Knowledge Base, Online Support, Phone Support, Video Tutorials