SupportCenter Plus is a web-based CRM application and customer support tool that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience. It enables you to manage multiple service contracts and related support plans to service your customers on time and bill accordingly. The self-service portal and allow your customers to submit tickets, track them, search the knowledge base and run reports.
Pros
Support center plus offers a multi-channel support where you can view the customer interaction irrespective of the conservation mode they use. It also offers account and contact management with request tracking and automation. You can also make different business units which represent tasks differently. Every information of our help desk was provided through real time reports and Dashboards. Mobile access is also supported with multi-language support for those whose native language is not english with additional add-ons and integrations.
Cons
Despite of whatever service they offer the prices are too much high for support representatives and business units etc. The prices for their add-ons are also very high. No type of virtual assistants or API’s or chatbots are not their. Custom replies cannot be assigned to a ticket.Their customer support time is satisfactory. It is not terribly intuitive but it needs HTML email and it would be nice if the automatically generated emails would be little prettier.
Pros
Very easy to use and to admin the product, many feature and its a futuristic product that need to be use. very helpful.
Cons
The product is a complete one and all what I need has on it, don't change folks, continu your hard working.
Notification screen reminds me a social network message. That's good.
Pros
Lots of features. This is a super loaded solution for companies of any size. Self Service Portal, Knowledge Base, KPI's, Reports and dashboards. Easy to implement,
Pros
Manage correctly inserting all correctcs data (servers, groups, etc) is really a complete ticketing software that can be used for respect ITIL process systems
Cons
Probably because was not configure correctly, anywhere receive continue email about ticket is really a noise ...
Pros
The ability to track and manage customer emails as tickets makes it that much easier to manage your calls. The reports we can pull based on Technician, user or problem is phenomenal.
Cons
You will need to have some form of training otherwise you will get lost. Other than that, there are hardly any cons.
ManageEngine SupportCenter Plus is available in 3 editions:
Standard: Free
Professional: $495.
Enterprise: Contact ManageEngine for pricing
Multi-Channel Communication
Email, Phone, Portal, Social Media and the list keeps growing every day. Get one view of customer interaction irrespective of the communication mode they chose.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Email Response Management
Track and manage all your customer emails as trouble tickets effectively with a robust email management system.
Contract, SLA Management
Manage multiple service contracts and related support plans to service your customers on time and bill accordingly.
Business Units
Lets each division of your organization define their product or service specific configuration and work as independent units.
Time Tracking & Customer Billing
Track the time spent for all customers at one place. Use filters to drill down the time entries.
Computer Telephony Integration
“Wow” your customers by providing a superior customer experience by integrating your telephony systems to SupportCenter Plus.
Below are some frequently asked questions for ManageEngine SupportCenter Plus.
ManageEngine SupportCenter Plus offers the following pricing plans:
Starting from: $495.00
Pricing model: Free, Subscription
Free Trial: Available
ManageEngine SupportCenter Plus is available in 3 editions:
Standard: Free
Professional: $495.
Enterprise: Contact ManageEngine for pricing
ManageEngine SupportCenter Plus offers the following features:
ManageEngine SupportCenter Plus has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
ManageEngine SupportCenter Plus supports the following languages:
Chinese (Simplified), Dutch, English, French, German, Italian, Japanese, Polish, Portuguese, Russian, Spanish, Swedish
ManageEngine SupportCenter Plus has the following pricing plans:
Free, Subscription
ManageEngine SupportCenter Plus supports the following devices:
Android, iPhone
ManageEngine SupportCenter Plus integrates with the following applications:
Zoho Analytics
ManageEngine SupportCenter Plus offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
