About Keap

Keap, formerly Infusionsoft, helps small businesses grow with three highly customizable plans. Keap Grow This plan for startups and growing small businesses lets you organize everything in one tool, automatically follow up, and deliver the service that wins more business. Keap Pro This step-up plan provides all-in-one CRM, sales and marketing automation software designed for service-based businesses. Keap Pro offers repeatable sales process and marketing campaigns that will keep your business moving forward. Infusionsoft by Keap. Our top-tier offering helps established service-based businesses who need a CRM with advanced sales and marketing automation, and fully customizable campaigns that easily integrate with existing apps. At Keap, we also have a true passion for small business success. We've been in your shoes. Keap started as a small business, and more than 50% of our employees have owned or worked at a small business. Our love for small businesses is at the core of our culture.

Pricing starting from:

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Keap

CRM: simplify sales activities, qualify and distribute leads, automate sales tasks, view sales and conversion reports, manage opportunities and pipelines, capture leads with web forms, segment customers, manage calendar and tasks, import and manage data, and more.

MARKETING: build relationships with campaigns, follow-up with autoresponders, share content socially, measure results, capture leads with web forms, track results with reports, get personal with behavioral triggers, market offline, and more.

E-COMMERCE: create a storefront and shopping cart, create electronic order forms, sell with discounts, upsells and trials, offer payment plans, trigger post-purchase follow-up, invoice and collect electronically, manage product inventory and fulfillment, grow through affiliate programs, and more.

PAYMENT: fully integrated with Infusionsoft, fast setup and easy to use, transparent pricing, setup to support all handled through Infusionsoft, not another vendor.

AUTOMATION: build smart campaigns, qualify and distribute leads, automate workflow, create smart promo offers, invoice and collect automatically, track and deliver products, create personalized communications, and more.

Devices

Business size

S M L

Markets

Australia, Canada, United Kingdom, United States

Supported Languages

Arabic, Dutch, English, French, German and 6 others, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Pricing starting from:

US$79.00/month

  • Free Version
  • Free Trial
  • Subscription

Images

Keap Software - Infusionsoft E-Commerce tools
Keap Software - Lead management in Infusionsoft for visual lead scoring
Keap Software - Custom branded email marketing campaign with Infusionsoft
Keap Software - Infusionsoft dashboard
Keap Software - Organize daily tasks using Infusionsoft CRM
Keap Software - Contact records in Infusionsoft's CRM
Keap Software - Mobile responsive email builder
Keap Software - Responsive email templates to choose from
Keap Software - Engagement tracking & follow-up message customization
Keap Software - Calendar and task management
Keap Software - Website visitor activity tracking
Keap Software - Sales & pipeline reports
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Keap video
Keap video
Keap Software - Infusionsoft E-Commerce tools Keap Software - Lead management in Infusionsoft for visual lead scoring Keap Software - Custom branded email marketing campaign with Infusionsoft Keap Software - Infusionsoft dashboard Keap Software - Organize daily tasks using Infusionsoft CRM Keap Software - Contact records in Infusionsoft's CRM Keap Software - Mobile responsive email builder Keap Software - Responsive email templates to choose from Keap Software - Engagement tracking & follow-up message customization Keap Software - Calendar and task management Keap Software - Website visitor activity tracking Keap Software - Sales & pipeline reports

Features

Total features of Keap: 127

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics/ROI Tracking
  • Appointment Management
  • Auto-Responders
  • Batch Processing
  • Billing & Invoicing
  • CAN SPAM Compliance
  • CRM Software
  • Calendar Management
  • Calendar/Reminder System
  • Campaign Analytics
  • Campaign Management Software
  • Campaign Planning
  • Campaign Scheduling
  • Campaign Segmentation
  • Cataloging/Categorization
  • Click Tracking
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Conversion Rate Optimization
  • Conversion Tracking
  • Customer Activity Tracking
  • Customer History
  • Customer Journey Mapping
  • Customer Segmentation
  • Customer Service Analytics
  • Customer Support Software
  • Customer Surveys
  • Customizable Fields
  • Customizable Templates
  • Customization
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Drag & Drop
  • Drip Campaigns
  • Dynamic Content
  • Electronic Payments
  • Email Management Software
  • Email Marketing Software
  • Email Response Control
  • Email Templates
  • Email Tracking Software
  • Event Triggered Actions
  • FAQ
  • Form Builder
  • Image Library
  • Interaction Tracking
  • Inventory Management Software
  • Invoice Management
  • Knowledge Management Software
  • Landing Pages/Web Forms
  • Lead Capture Software
  • Lead Distribution
  • Lead Generation Software
  • Lead Management Software
  • Lead Notifications
  • Lead Nurturing Software
  • Lead Qualification
  • Lead Segmentation
  • List Management
  • Live Chat Software
  • Marketing Automation Software
  • Mobile Access
  • Monitoring
  • Multi-Campaign
  • Multi-Channel Marketing
  • Order Management Software
  • Order Processing
  • Order Tracking
  • Performance Metrics
  • Personalization Software
  • Pipeline Management
  • Pipeline Reports
  • Prioritization
  • Projections
  • Promotions Management
  • Prospecting Tools
  • Quotes/Estimates
  • Real Time Data
  • Real Time Reporting
  • Reference Usage Tracking
  • Referral Tracking
  • Relationship Tracking
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Request Assignment
  • Request Escalation
  • Responsive
  • Routing
  • Sales Automation
  • Sales Forecasting Software
  • Sales Orders
  • Sales Pipeline Management
  • Sales Reports
  • Sales Trend Analysis
  • Search Marketing
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Shared Contacts
  • Shopping Cart Software
  • Social Marketing
  • Source Tracking
  • Spam Blocker
  • Subscriber Management
  • Tagging
  • Task Management Software
  • Task Scheduling
  • Template Management
  • Territory Management
  • Third Party Integrations
  • Visitor Tracking
  • Visual Analytics
  • WYSIWYG Editor
  • Web Forms
  • Web-based Deployment
  • Website Visitor Tracking
  • Widgets
  • Workflow Management Software
  • XML / RSS

Alternatives

Marketing 360

4.7
#1 Alternative to Keap
Marketing 360 is trusted by over 20,000 small businesses. Business owners use our business growth platform because the...

Zoho CRM

4.2
#2 Alternative to Keap
Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close...

Agile CRM

4.2
#3 Alternative to Keap
Agile CRM combines powerful automation, telephony, web, mobile, email, social and scheduling features to effectively...

User.com

4.7
#4 Alternative to Keap
User.com is marketing automation platform aimed at boosting engagement and improving conversion by using a single data...

Reviews

Overall rating

4.1 /5
(1,097)
Value for Money
3.8/5
Features
4.1/5
Ease of Use
3.5/5
Customer Support Software
4/5

Already have Keap?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 1,097
Mindy I.
Overall rating
  • Industry: Graphic Design Software
  • Company size: Self Employed
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Great for an all-in-one service

Reviewed on 2020-12-29

I had some great help with getting everything set up and I find the email automation system quite...

I had some great help with getting everything set up and I find the email automation system quite easy to use and understand, which is great as it has gotten me to do a lot more with automation. I have the email lists integrated onto my website optin forms and it's quite simple to see who takes action on the emails that are sent in the automation sequence.

Pros

I love that I can segment my clients into different groups to email them directly from Keap, and also do the same with prospective clients and past clients. Having everything in one place makes my life so much easier and streamlined and has encouraged me to do even more than I was before in regards to client communication.

Cons

I had some issues at first with the Keap phone number, but they did get it fixed, although it took quite a while. The one thing that I am missing right now with them is recurring invoicing because I would have to be the one to enter the client's credit card information in order to do that here, so I am still using another product for that.

Melissa C.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 51-200 Employees
  • Used Weekly for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

A great tool for more advanced small business marketing automation

Reviewed on 2019-11-05

I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.

I've used Infusionsoft twice to accomplish marketing automation that Hubspot didn't handle well.

Pros

Infusionsoft is a great tool for small businesses that need to kick it up a notch with their marketing automation. It offers an easy to use visual workflow builder and although the learning curve is a bit steep, once users get the principles, the customization is a great trade off.

Cons

Infusionsoft does have its quirks and the learning curve can be steep for those who are not technical or logical. Recommend working with a partner to get past this challenge.

Response from Keap

Melissa,
Thank you so much for the high marks. So glad to hear the power of the product is beneficial to you and your business!

Kelli N.
Overall rating
  • Industry: Entertainment
  • Company size: Self Employed
  • Used Monthly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

CRM/Automated Marketing all-in-one!

Reviewed on 2021-07-25

Amazing experience from sales to service! I love the templates available for email campaigns and...

Amazing experience from sales to service! I love the templates available for email campaigns and all of the useful features.

Pros

My favorite part of using Keap software is all of the great features to automate marketing and follow-up! Excellent support and concierge service.

Cons

EXTREMELY high learning curve. Need and entire course to learn how to use all of the features efficiently and effectively.

Alternatives Considered

HoneyBook

Reasons for Switching to Keap

I ended up not using it in the end. I went with Honeybook for the simplicity.
Suzanne D.
Overall rating
  • Industry: Marketing & Advertising
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 7.0 /10

Great for eCommerce... Unfortunately, our sites are not eCommerce

Reviewed on 2016-05-24

Pros

InfusionSoft was great at first and exciting to learn the platform and start building campaigns. The campaign builder is by far the best part as it is very easy to understand and super easy to visualize your campaign the way it maps out. The elements, processes, communications, etc. are all on a grid map with arrows connecting and directing contacts where to go based on criteria, tags, and triggers you define and set. Once your developers connect everything you need, it is fun to create campaigns.

Cons

Two problems: the CRM is subpar and some integration connections are not ideal. In terms of CRM, there are a lot of preloaded fields as you could expect. The problem is that if there are fields you do not need or use for your business, you're stuck looking at them no matter what. You can create and add up to 100 new custom fields and define the type of field they are, but you cannot remove or even hide existing fields or tabs. Also, we used ScheduleOnce to connect to schedule leads who interacted with our site by filling out a form. Sometimes ScheduleOnce would update their system and cause problems with InfusionSoft and vice versa. Support from IS was quick to address and fix this when it was on their end though.

Fabiola S.
Overall rating
  • Industry: Marketing & Advertising
  • Company size: 11-50 Employees
  • Used Daily for 1-5 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

A software to recommend, no doubts!

Reviewed on 2021-07-19

It has been great, every time i scheduled a campaign or build my funnel i thanked for a great...

It has been great, every time i scheduled a campaign or build my funnel i thanked for a great software easy to use

Pros

What i like the most is the way it tracks mu leads from a campaign and how automations work. It allows me to follow leads on every step of my funnel

Cons

I like every feature of it, however price could be a little high compare to other platforms with similar features but less expensive

Alternatives Considered

ActiveCampaign

Reasons for Switching to Keap

I tried it because someone recommended me
Showing 5 reviews of 1,097 Read all reviews

Keap FAQs

Below are some frequently asked questions for Keap.

Keap offers the following pricing plans:

Keap has the following typical customers:

Self Employed, 2-10, 11-50, 51-200

Keap supports the following languages:

Arabic, Dutch, English, French, German, Hebrew, Italian, Japanese, Portuguese, Spanish, Swedish

Keap supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

Keap integrates with the following applications:

40Nuggets, AdEspresso, AppointmentCore, Arborgold, Automate.io, Bedrock Data, BigCommerce, Birdeye, Bonjoro, Booker, Call Loop, ClicData, Cyfe, Deadline Funnel, Dropbox Business, Eventbrite, Facebook, FuseDesk, Gmail, GoToWebinar, Google Calendar, Google Contacts, Google Drive, Graphly, Help Scout, Higher Logic, Instapage, Interact, JotForm, Justuno, LeadDyno, Leadpages, LeadsBridge, LinkTrust, LiveChat, MOBIT, Magento Commerce, Mailchimp, Microsoft Outlook, Mobiniti, Operations Hub, OptinMonster, Picreel, Pipedrive, Privy, Privy, QuickBooks, QuickBooks Online Advanced, QuickTapSurvey, Quickbooks Online, RESULTS.com, Salesforce Sales Cloud, ScheduleOnce, Setmore, Shift4Shop, Shopify, Slack, Slemma, Speak2Leads, Sync2CRM, TenFold, ThriveCart, Trello, Twilio, Typeform, WebMerge, Webgility, WebinarJam, Wisepops, Wistia, WooCommerce, WordPress, Workato, Wufoo, Xero, Zapier, Zen Cart, Zendesk, Zoom Meetings

Keap offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for Keap.