When I Work
About When I Work
Use When I Work to schedule, track time and attendance, and communicate with employees, all in one place. Create schedules quickly and easily. Send the schedule to staff with just a click—they can get it via notification, email, or text. Activate Time & Attendance to let employees use a mobile time clock through their own device or one you set up as a terminal. Manage shift requests, time off and availability and easily let employees communicate with each other. You can even integrate your payroll provider to streamline the process even more.
When I Work is the perfect tool for small business owners, operations managers, HR managers, or anyone managing hourly schedules. It is available for a 14-day free trial.
Pricing starting from:
US$1.50/month
- Free Version
- Free Trial
- Subscription
Key benefits of When I Work
Easy-to-use staff scheduling software saves time and reduces conflicts.
Visualization tools allow for insight into workload & overtime.
Staff communication tools facilitate easy shift changes and other updates.
Free app for iPhone and Android lets your workforce carry the schedule in their pocket.
Time saving features like schedule templates reduce hours spent scheduling and saves money.
Typical Customers
- Freelancers
- Small Businesses (2-50)
- Mid-size Companies (51-500)
- Large enterprises (500 and more)
Deployment
- Cloud-based
- On-premise
Supported Languages
English
Pricing starting from:
US$1.50/month
- Free Version
- Free Trial
- Subscription
Images
Features
Total features of When I Work: 106
Alternatives
Homecare Homebase
TicketSource
ZoomShift
Planday
Reviews
Already have When I Work?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Consumer Goods
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Ease of scheduling
Reviewed on 2023-08-22
Incredibly useful tool when managing a large amounts of employees, all having different requests...
Incredibly useful tool when managing a large amounts of employees, all having different requests and needs within their schedule. You can request your vacation time weeks in advance, right through the app and it goes right to your manager.
Pros
This program is amazing. You can submit days off and everything right on the app.
Cons
I really don't have any complaints- it is so easy to use.
Response from When I Work
Hey Jessica,
Kib here from the When I Work Customer Care Team.
Thank you so much for this review. We're so glad that When I Work is making a difference for you and your team members and that everyone's finding it easy to use!
- Industry: Retail
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
When I Work is Easy to Use and isn't packed with bloatware
Reviewed on 2024-10-31
When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to...
When I Work has been great, the UI is easy on the eyes and everything feels intuitive and up to date, and doesn't feel bogged down with a ton of stuff that isn't needed for scheduling purposes like you will find in most of the legacy scheduling softwares.
Pros
The best part about using When I Work is that people can drop, pickup and reschedule their own shifts. If two people want to swap it's easy for them to do it themselves without having a manager intervene.
Cons
The part I like least about When I Work is the inability to save my filters or views. We have multiple retail locations and employees switch back and forth between locations so it is nice to be able to open When I Work and be shown the schedules for all locations right away, instead, every time I open the webpage it defaults to only showing me the people that are at the same physical location as myself and I have to go in and manually select the other locations for it to show up. It is at most a minor annoyance and not a deal breaker.
Response from When I Work
Hi Dakota, Thank you so much for leaving such a wonderful review of our app! Your feedback about saving filters is appreciated, as we are always looking for ways to make improvements.
- Industry: Printing
- Company size: 2–10 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 4.0 /10
Works Well Enough
Reviewed on 2024-02-26
Overall it worked well for our first digital time clock. However as the price increased and the...
Overall it worked well for our first digital time clock. However as the price increased and the features become less focused on what we needed, we moved on to other programs. For retail or part-time employees this could be very useful.
Pros
It is easy to sign up for and simple to manage. The cost is very low and usually has a free trial before you buy.
Cons
The updates kept causing issues. Employees interface on a computer had to consistently be signed in again. The Kiosk feature needs improvement.
Alternatives Considered
TimeTrackResponse from When I Work
Hi there Catherine,
Ky here from the Customer Care team at When I Work. I'm following up to thank you for taking the time to write this detailed review.
We're sorry to hear that the updates cause your team issues and as much as we'd love everything to work out for all workplaces, we definitely understand needing to find the best fit for your individual workplace.
If you have more specific feedback you'd like to share please feel free to submit a ticket at https://help.wheniwork.com/submit-a-ticket/ We'd love to hear more about your experience!
Thank you for trying out When I Work, Catherine!
Warm regards,
Ky
- Industry: Luxury Goods & Jewelry
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
More accurate time management
Reviewed on 2024-09-24
This program is a God send for any business owner worried about employees clocking in when their...
This program is a God send for any business owner worried about employees clocking in when their not on the job. It's built in GPS tracks employees locations so you know if their at work or at home on the couch.
Pros
I love When I Work because it saves me time doing payroll. It adds all my employees hours up for me and even takes off breaks, lunch and has GPS built in to make sure nobody's trying to clock in at home.
Cons
The graphics could be a little better but the functions far out weigh the graphics by far.
Response from When I Work
Hi Ezra! We're delighted to see that you're enjoying When I Work. Thanks for reaching out with this feedback!
- Industry: Food & Beverages
- Company size: 201–500 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 6.0 /10
Good for the Basics!
Reviewed on 2024-10-28
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience....
I'm happy that 'When I Work' wraps schedule and time keeping into one for a seamless experience. However online ticketing and live chat, and no phone support make it hard to address issues quickly as tickets take time
Pros
I really like the employee scheduling tools, easy to create employee schedules, with templates or past weeks, taking into account time off and availability requests. Also shift swapping on the mobile device give flexibility to the team
Cons
I wish proving was per location instead of per employee. If you have a small location its in your favor, but works against you if you have a large headcount.
Response from When I Work
Hi Julia, Dawn here from When I Work. Thank you so much for your thoughtful review! We’re so glad to hear that you appreciate our employee scheduling tools and the flexibility they provide for your team. It’s great to know that features like shift swapping and availability requests are making your scheduling process easier.
We truly understand your concern regarding the pricing structure. Your feedback is invaluable, and we’ll certainly consider it as we work to improve our services.
We’re also glad that you find the integration of scheduling and timekeeping beneficial! We understand that quick support is important, and we’re actively looking for ways to enhance our customer support options. Your comments will help us in that effort.
Thank you again for sharing your thoughts, and please feel free to contact our Care Team if you have any other feedback or need assistance with anything:https://help.wheniwork.com/submit-a-ticket/.
We're always happy to support you in any way we can!
When I Work FAQs
Below are some frequently asked questions for When I Work.Q. What type of pricing plans does When I Work offer?
When I Work offers the following pricing plans:
- Starting from: US$1.50/month
- Pricing model: Subscription
- Free Trial: Available
Essentials plan starts at $1.50/user/month. When I Work is offered as a subscription on a month-to-month basis. There are no long-term contracts and a credit card is NOT required to start a free trial.
Q. Who are the typical users of When I Work?
When I Work has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does When I Work support?
When I Work supports the following languages:
English
Q. Does When I Work support mobile devices?
When I Work supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does When I Work integrate with?
When I Work integrates with the following applications:
321Forms, ADP Workforce Now, Crew, GoCo, Google Calendar, Google Workspace, Gusto, Meta for Business, Mindbody, OnPay, PayPal, QuickBooks Online, QuickBooks Online Advanced, Rippling, Square Point of Sale, Starboard Suite, Tribepad, Zapier
Q. What level of support does When I Work offer?
When I Work offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Chat
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