Kayako
About Kayako
Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako connects the dots between support channels, customer information, and the team, unifying email, social, and live chat conversations together in one tidy place.
Help customers help themselves through Kayako's help center feature, allowing customers to answer their own questions, quickly and simply. Help center analytics enable users to track the phrases customers are searching for in order to optimize content. Brands can also build and customize multiple help centers, each with unique content and branding.
Kayako helps users visualize the customer’s journey and unify all customer interactions. The messenger feature allows users to support customers with a live chat experience that's as intuitive as messaging their friends. Brands can also help customers on the go with live chat on their mobile website or embedded in custom apps. Users can also bring customer activities from various applications for immediate context.
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- Industry: Medical Devices
- Company size: 2–10 Employees
- Used Daily for 6-12 months
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
good but can do better
Reviewed on 2023-02-20
Pros
I like using Kayako because you can configure your customer support system to your own environment, and it's very easy to use. Customers can connect to the in your own environment, or directly via social networks.
Cons
there is a lot of improvement to do, like the customer service, but it is a good tool
- Industry: Higher Education Software
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Kayako has made our jobs far easier and our service users so much more satisfied.
Reviewed on 2018-06-19
Pros
Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently.
Cons
Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly.
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Easy to configure and use
Reviewed on 2018-04-17
Pros
Kayako offers great flexibility for a cloud based customer support system. Their customer support is great.
Cons
Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for
- Industry: Computer Software
- Company size: 11–50 Employees
- Used Weekly for 1+ year
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Review Source
Overall rating
- Ease of Use
- Likelihood to recommend 8.0 /10
Kayako Review
Reviewed on 2019-08-04
I have been using it for support purposes of the software that I and my team were developing. It is...
I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes.
Pros
1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have.
2. You can easily manage your tickets.
3. You can organize your tickets to come to different departures.
4. You have a history log of all your tickets and communications on them.
5. The app is cool for its price.
Cons
For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me.
Kayako FAQs
Below are some frequently asked questions for Kayako.Q. What type of pricing plans does Kayako offer?
Kayako offers the following pricing plans:
- Pricing model: Free Version, Subscription
- Free Trial: Available
Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information.
Q. Who are the typical users of Kayako?
Kayako has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Kayako support?
Kayako supports the following languages:
Dutch, English, French, German, Italian, Portuguese, Spanish
Q. Does Kayako support mobile devices?
Kayako supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does Kayako integrate with?
Kayako integrates with the following applications:
123FormBuilder, ActiveCampaign, Adobe Commerce, Alchemer, Basecamp, BigCommerce, Campaign Monitor by Marigold, Chargebee, Constant Contact, Dropbox Business, Drupal, Eventbrite, FreshBooks, Geckoboard, GetResponse, GitHub, Gmail, Google Analytics 360, Google Calendar, Google Docs, Google Drive, Google Workspace, Hootsuite, HubSpot CRM, Hubstaff, InsightSquared, Intercom, Jira, Joomla, Keap, LinkedIn for Business, Mailchimp, Marketo Engage, Meta for Business, Microsoft Outlook, Microsoft Viva Engage, Nicereply, Nimble, PagerDuty, PayPal, Pipedrive, Pivotal Tracker, Podio, QuickBooks Online, QuickBooks Online Advanced, Recurly, Salesforce Marketing Cloud Account Engagement, Salesforce Sales Cloud, Shopify, Slack, Stripe, SugarCRM, SurveyMonkey, Teamwork.com, Trello, Twitter/X, Typeform, ValueOps, WooCommerce, WordPress, Wufoo, Xero, Zapier, Zoho CRM, Zuora
Q. What level of support does Kayako offer?
Kayako offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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Customer Service Software
