--- description: Detailed reviews on Kayako based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Kayako with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Kayako Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako](/software/8789/kayako) # Kayako Canonical: https://www.getapp.ca/software/8789/kayako Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/8789/kayako?page=2) > Kayako is the unified customer service platform that helps companies manage customer requests and conversations over any channel, support customers better, and stay personal as they grow. Kayako unifies email, social, and live chat conversations together in one tidy place. > > Verdict: Rated **4.0/5** by 174 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Kayako Unify email, social, and live chat conversations together in one tidy place with Kayako. Build closer relationships: Kayako helps users understand their customers better in order to provide the right support at the right time, in their context. Work better together: Kayako removes the distance between individuals, their team and their customers for more efficient and effective support. Offer a human live chat experience, and have personal conversations with modern real-time messaging. Route conversations to the right agent, and bring the whole company on board using Kayako's collaborators feature. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.0/5** | 174 Reviews | | Ease of Use | 3.9/5 | Based on overall reviews | | Customer Support Software | 3.9/5 | Based on overall reviews | | Value for Money | 3.8/5 | Based on overall reviews | | Features | 3.8/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: Aurea - **Founded**: 2001 ## Commercial Context - **Pricing model**: Other (Free version available) (Free Trial) - **Pricing Details**: Inbox: $15 per agent per month - a shared email, chat, and social inbox for small teams Growth: $30 per agent per month - customer service software for growing teams Scale: $60 per agent per month - customer service software for larger teams and businesses Kayako's Enterprise plan is also available for larger companies needing a custom approach to customer support software. The Enterprise plan starts at $100 per agent. Get in touch for more information. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Dutch, English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Australia, Canada, China, Germany, India, Japan, United Kingdom, United States ## Features - AI Copilot - API - Access Controls/Permissions - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Asset Tracking Software - Automated Routing - Autoresponders - Availability Management - CRM Software - Call Center Management - Capacity Management - Change Management Software - Chat/Messaging - Collaboration Tools - Communication Management - Configurable Workflow - Configuration Management ## Integrations (65 total) - 123FormBuilder - ActiveCampaign - Adobe Commerce - Alchemer - Basecamp - BigCommerce - Campaign Monitor by Marigold - Chargebee - Constant Contact - Dropbox Business - Drupal - Eventbrite - FreshBooks - Geckoboard - GetResponse ... and 50 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software) ## Alternatives 1. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18768 reviews) 2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews) 3. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews) 4. [Zendesk Suite](https://www.getapp.ca/software/9448/zendesk) — 4.4/5 (4072 reviews) 5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews) ## Reviews ### "Kayako has made our jobs far easier and our service users so much more satisfied." — 5.0/5 > **Owen** | *June 19, 2018* | Higher Education Software > > **Pros**: Being able to manage incoming emails as tasks that can be assigned to people and then easily marked as complete when done has allowed us to work faster and more efficiently. > > **Cons**: Some of the options could be easier to use. I think that macros, templates and automated replies could be more user-friendly. ----- ### "Easy to configure and use" — 5.0/5 > **Weston** | *April 17, 2018* > > **Pros**: Kayako offers great flexibility for a cloud based customer support system. Their customer support is great. > > **Cons**: Reporting could be a little more robust, and being able to select defaults for tickets is a much needed improvement we're still waiting for ----- ### "Software is buggy, support is not keeping up with requests. India-based support." — 1.0/5 > **Verified Reviewer** | *June 21, 2018* | Recommendation rating: 0.0/10 > > **Pros**: - Standard support tracking software not trying to "re-invent" how support should run. - Price is "ok", but alternatives should be considered first, given more mature platforms are available for the same price point. - Ability to offer Email / Chat / Social support which are well integrated - KB articles is included which is good, fairly configurable on the visual front (ie more than Intercom) - Ready to go if you are looking for a simple support system with a single team / person / level of support. > > **Cons**: - The integration with the KB articles is incomplete and there is no value-add in using a single platform for both KB + Ticketing. - Live Chat messenger is limited in functionality - We have discovered that the software was completely overhaul 2 years ago to make it cloud-based (previously server installed) and not as stable as one would expect for a 10 yo company. - Their support is passing the "buck" continuously and ends up closing issues which were not resolved. - features are promised to be delivered with ETA and are either not delivered or half-baked - full disclosure we are planning on migrating away within 3 months. ----- ### "Kayako Review" — 5.0/5 > **Radoslav** | *August 4, 2019* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: 1. There is Live Chat - you can chat with your clients any time you want and keep in touch for any kind of problems they have. 2. You can easily manage your tickets. 3. You can organize your tickets to come to different departures. 4. You have a history log of all your tickets and communications on them. 5. The app is cool for its price. > > **Cons**: For my purposes, I have no cons to say about this software. I feel good to use it and there were no problems for me. > > I have been using it for support purposes of the software that I and my team were developing. It is cool and we organized our tickets very easily. Everything was organized by departments and everyone could see his or her own tickets. I think it is a cool tool for supporting purposes. ----- ### "Customer support is great if you like chatting but for my preference, speaking to someone does it." — 4.0/5 > **Ricardo** | *June 19, 2018* | Recommendation rating: 8.0/10 > > **Pros**: Once you get to use the software, its easy to manage. One feature I like, we are able to use LDAP to authenticate users. Makes registering users a breeze. Users have one less password to worry about when logging in. > > **Cons**: Some of their features are not cut and dry and their instructions need a bit of clarity. Sometimes requires call but for the most part its detailed > > All IT related issues are centralized in one place. ----- Page: 1 / 8\ Next: [Next page](https://www.getapp.ca/software/8789/kayako?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/8789/kayako) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data