About TeamSupport

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Key benefits of TeamSupport

With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with Business to Business (B2B) technology companies in mind, including Product & Inventory tracking features.

Manage customers as a company, not just on a tickets by ticket basis.

Improve resolution time and make sure no issues fall through the cracks.

Stop relying on email and let everyone on your team see everything that is happening in one place.

Identify patterns and flag customers who might be at risk due to high volume of ticket requests.

A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.

TeamSupport helps you:

(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity

Devices

Business size

S M L

Markets

Australia, Canada, Germany, United Kingdom, India, Mexico, United States

Supported Languages

English

Pricing starting from:

US$50.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to TeamSupport

Images

TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory!
TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late
TeamSupport Software - Customer Alerts are great for quickly sharing information with your team
TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers
TeamSupport Software - Complete contact database so you can keep track of every contact at every company
TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings
TeamSupport Software - The Ticket Page
TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need
TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster
TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket.
TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues
TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues
TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution
TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one
TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks
TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own!
TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction
TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base
TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers
TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using.
TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets
TeamSupport Software - Keep track of Inventory
TeamSupport Software - Asset Management lets you see what inventory you have on-hand
TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level
TeamSupport Software - Customer Insights
TeamSupport Software - Best In Class SLA Management
TeamSupport Software - Ticket Deflection
View 28 more
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport video
TeamSupport Software - The customer record lets you better understand your customers, with related contacts, tickets, SLAs, even products & inventory! TeamSupport Software - TeamSupport's Customer Distress Index (CDI) helps you get more proactive by identifying potential at-risk customers before it's too late TeamSupport Software - Customer Alerts are great for quickly sharing information with your team TeamSupport Software - TeamSupport's robust customer database lets you manage at the company level for better visibility of your customers TeamSupport Software - Complete contact database so you can keep track of every contact at every company TeamSupport Software - The contact record also shows related tickets, notes, files, and even agent ratings TeamSupport Software - The Ticket Page TeamSupport Software - The Ticket Grid is where you can see all your tickets: open, closed, etc. and you can customize Ticket Views to see exactly what you need TeamSupport Software - Built-in Screen and Video Recording make it so much easier to communicate with customers and solve issues faster TeamSupport Software - Ticket Collision Prevention notifies users when another user is working on the same ticket. TeamSupport Software - Complete Ticket Automation to increase efficiency and free your agents to work on customer issues TeamSupport Software - Task Management helps you manage projects and assign tasks to resolve issues TeamSupport Software - TeamSupport is collaborative customer support software, so you can assign tickets to groups for faster ticket resolution TeamSupport Software - The Water Cooler is a central place to communicate with your coworkers. Share updates, ask for help, or chat one-on-one TeamSupport Software - Best-in-Class Service Level Agreements (SLAs) mean you can stay on top of customer commitments so nothing falls through the cracks TeamSupport Software - Fully customizable user dashboards. TeamSupport offers 100s of out-of the box reports, or you can build your own! TeamSupport Software - Agent Ratings make sure you and your agents know how they're doing, and keep an eye on customer satisfaction TeamSupport Software - TeamSupport's responsive Customer Hub is great for Self-Service support. Customers can access current and past tickets, submit new tickets, or search the knowledge base TeamSupport Software - TeamSupport includes native Live Chat functionality for your customers TeamSupport Software - TeamSupport's Knowledge Base can be used both internally and externally. You can also customize it based on which products or versions your customers are using. TeamSupport Software - Full product database helps you keep track of products and versions. You can also assign them to users, customers, or tickets TeamSupport Software - Keep track of Inventory TeamSupport Software - Asset Management lets you see what inventory you have on-hand TeamSupport Software - TeamSupport offers User Rights Management so you can control who has access to what information based on title, group, or even at an account or customer level TeamSupport Software - Customer Insights TeamSupport Software - Best In Class SLA Management TeamSupport Software - Ticket Deflection

Features

Total features of TeamSupport: 102

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Application Management
  • Appointment Management
  • Asset Lifecycle Management
  • Assignment Management
  • Auto-Responders
  • Automated Routing
  • CRM Software
  • Calendar Management
  • Call Center Management
  • Case Management Software
  • Change Management Software
  • Chat/Messaging
  • Chatbot Software
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Contact Database
  • Contact Management Software
  • Corrective and Preventive Actions (CAPA)
  • Customer Complaint Tracking
  • Customer Database
  • Customer Experience Management
  • Customer History
  • Customer Segmentation
  • Customer Service Analytics
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard Software
  • Data Import/Export
  • Document Storage
  • Drag & Drop
  • Email Alerts
  • Email Management Software
  • Email Templates
  • Event Triggered Actions
  • Feedback Management
  • Forms Management
  • Help Desk Management
  • Incident Management Software
  • Interaction Tracking
  • Inventory Management Software
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking Software
  • Knowledge Base Management
  • Live Chat Software
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Multiple User Accounts
  • Network Monitoring Software
  • Online Forums
  • Performance Metrics
  • Prioritization
  • Problem Management
  • Project Management Software
  • Quality Assurance
  • Queue Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-Time Chat
  • Real-time Updates
  • Recurring Issues
  • Release Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Routing
  • Rules-Based Workflow
  • SMS Messaging
  • SSL Security
  • Search/Filter
  • Service Level Agreement (SLA) Management
  • Single Sign On Software
  • Social Media Monitoring Software
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Tagging
  • Task Management Software
  • Third Party Integrations
  • Ticket Management
  • Website Integration
  • Widgets
  • Wiki
  • Workflow Configuration
  • Workflow Management Software

Alternatives

Zendesk

4.4
#1 Alternative to TeamSupport
Zendesk's fully customizable help desk solution makes things easy on your customers, sets your teams up for success,...

Freshdesk

4.5
#2 Alternative to TeamSupport
Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that...

Odoo

4.2
#3 Alternative to TeamSupport
Odoo is a fully-integrated, customizable, and open-source suite of business applications. A majority of the business...

Intercom

4.5
#4 Alternative to TeamSupport
Intercom is the first Conversational Relationship Platform that enables businesses to deliver conversational, messenger-...

Reviews

Overall rating

4.5 /5
(799)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.4/5
Customer Support Software
4.5/5

Already have TeamSupport?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Write a Review!
Showing 5 reviews of 799
Dylan R. Dylan R.
Overall rating
  • Industry: Entertainment
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

TeamSupport Supports

Reviewed on 2021-03-06

The best part of TeamSupport is the support, the support team has helped us sort out every problem...

The best part of TeamSupport is the support, the support team has helped us sort out every problem along the way and do it pretty quickly. If the software doesn't have the ability to do what you're trying to do, feature requests are often filled to meet your needs.

Pros

Easy workflow and team management - TeamSupport has improved our customer support vastly over the years, we use groups for our different support teams and brands to keep things well organized. Over the years we have taken advantage of more features and functions including asset management, automation and data management via API.

Cons

There isn't much that we don't like about TS, but our team would benefit from a better mobile version that allows you to easily update customer tickets, at the moment the mobile functionality is designed to be more of internal operations and collaboration rather than customer-facing.

Response from TeamSupport

Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.

We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.

Tyler R. Tyler R.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Intuitive, Useful Software Company-wide

Reviewed on 2021-03-24

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...

Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.

Pros

I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.

Cons

Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.

Response from TeamSupport

Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.

We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.

Aldo C. Aldo C.
Overall rating
  • Industry: Education Management
  • Company size: 201-500 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Review for teamsupport

Reviewed on 2021-11-23

Pros

easy to use and has a lot of tools for all areas

Cons

probably user interface the interface can be confused for the end-users

Alternatives Considered

Odoo

Reasons for Switching to TeamSupport

the company used this software for some time and the implementation takes a lot of time
Rod M. Rod M.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

RodsReview

Reviewed on 2016-07-05

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous...

Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.

Pros

-Its Cheap per seat,
-Its customization of fields

Cons

-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.

Deb L. Deb L.
Overall rating
  • Industry: Consumer Goods
  • Company size: 501-1,000 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Great Solution

Reviewed on 2019-05-14

We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for...

We use it as our one-stop shop for all IT service issues. We utilize a 3rd party provider for network and hardware setup type needs, but our users are now trained to simply use our internal Team Support service desk for all things IT related. We triage and forward to our 3rd party IT provider, as needed, but most things we are able to self serve from our internal IT team. Our users know that we are responding and feel like their IT needs are being serviced much quicker and more accurately the first time.

Pros

Setting up Team Support for our use was generally painless. We knew that we needed a cloud-based solution that offered "out of the box" functionality that could grow as our needs changed. We applied the KISS concepts and have tweaked as needed. Tweaking and customization is not complex; it's very straight forward plus we were provided with great coaching along the way. We also love using the Portal and Wiki, and often refer our users to both. And our users have adopted very well for the most part.

Cons

It works. Like anything I wish for a couple of minor things. It would be nice if I didn't have to refresh at times to cause a "read" ticket to no longer show as "unread", but eh, that's no big deal in the grand scheme of things.

Alternatives Considered

Zendesk

Reasons for Switching to TeamSupport

Better overall functionality for the price point and user friendliness for us, as agents, plus better user experience for our "customers" via the portal and Wiki functionality.
Showing 5 reviews of 799 Read all reviews

TeamSupport FAQs

Below are some frequently asked questions for TeamSupport.

TeamSupport offers the following pricing plans:

  • Starting from: US$50.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Support Desk : $50/month per user* Enterprise: $69/month per user* *with annual billing Payments may be made monthly or annually Free trial - no credit card required All plans include unlimited support & training

TeamSupport has the following typical customers:

51-200, 201-500, 501-1,000, 1,001+

TeamSupport supports the following languages:

English

TeamSupport supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

TeamSupport integrates with the following applications:

Azure DevOps Server, Beanstalk, Customer Thermometer, Dropbox Business, Drupal, Facebook for Business, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Teams, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM

TeamSupport offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for TeamSupport.