
About TeamSupport
TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients. TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.
Pricing starting from:
US$50.00/month
- Free Trial
- Subscription
Key benefits of TeamSupport
With TeamSupport, your teams will communicate and collaborate better, issues will be resolved faster and your customers will be much happier! Our unique software solution is built with Business to Business (B2B) technology companies in mind, including Product & Inventory tracking features.
Manage customers as a company, not just on a tickets by ticket basis.
Improve resolution time and make sure no issues fall through the cracks.
Stop relying on email and let everyone on your team see everything that is happening in one place.
Identify patterns and flag customers who might be at risk due to high volume of ticket requests.
A web-based Customer Service & Help Desk application, TeamSupport is a powerful customer support suite & ticketing system with a focus on collaboration.
TeamSupport helps you:
(1) Decrease ticket resolution time.
(2) Work more effectively as a team.
(3) Better understand your customers both as individuals and at a company level.
(4) Improve Support Team Productivity
Devices
Business size
Markets
Supported Languages
Pricing starting from:
US$50.00/month
- Free Trial
- Subscription
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Features
Total features of TeamSupport: 144
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts / Escalation
- Alerts/Notifications
- Applications Management
- Appointment Management
- Asset Management
- Asset Tracking Software
- Assignment Management
- Authentication Software
- Auto-Responders
- Automated Routing
- Automatic Lead Distribution
- Availability Management
- CRM Software
- Calendar Management
- Calendar Sync
- Call Center Management
- Case Management Software
- Change Management Software
- Charting
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Client Portal
- Collaboration Tools
- Commenting / Notes
- Complaint Management Software
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management Software
- Contract/License Management
- Corrective and Preventive Actions (CAPA)
- Customer Activity Tracking
- Customer Complaint Tracking
- Customer Database
- Customer Experience Management
- Customer History
- Customer Profiles
- Customer Segmentation
- Customer Service Analytics
- Customizable Branding
- Customizable Categories
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard Software
- Data Import/Export
- Defect Tracking
- Document Storage
- Drag & Drop
- Email Alerts
- Email Management Software
- Email Templates
- Email Tracking Software
- Event Triggered Actions
- Feedback Management
- Forms Management
- Help Desk Management
- IT Asset Tracking
- Incident Management Software
- Interaction Tracking
- Interaction Tracking
- Inventory Management Software
- Inventory Tracking
- Issue Auditing
- Issue Management
- Issue Scheduling
- Issue Tracking Software
- Knowledge Base Management
- Knowledge Management Software
- Live Chat Software
- Macros/Templated Responses
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Management
- Multi-Company
- Multi-Location
- Multiple Projects
- Multiple User Accounts
- Negative Feedback Management
- Network Monitoring Software
- Online Forums
- Performance Metrics
- Prioritization
- Problem Management
- Product Catalog
- Product Data Management Software
- Production Tracking
- Productivity Analysis
- Project Management Software
- Project Planning Software
- Project Tracking Software
- Project Workflow
- Purchasing & Receiving
- Quality Assurance
- Queue Management
- Real Time Analytics
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-Time Chat
- Real-time Updates
- Recurring Issues
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Routing
- Rules-Based Workflow
- SMS Messaging
- SSL Security
- Search/Filter
- Self Service Portal
- Sentiment Analysis
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Social Media Monitoring Software
- Status Tracking
- Support Ticket Management
- Support Ticket Tracking
- Surveys & Feedback
- Tagging
- Task Management Software
- Team Calendars
- Text Analysis Software
- Third Party Integrations
- Ticket Management
- Two-Factor Authentication
- Two-Way Audio & Video
- Video Call Recording
- Video Support
- Website Integration
- Widgets
- Wiki
- Workflow Configuration
- Workflow Management Software
Alternatives
Zendesk

Alloy Navigator

Zoho Desk

Zoho CRM

Reviews
Already have TeamSupport?
Software buyers need your help! Product reviews help the rest of us make great decisions.
Write a Review!- Industry: Entertainment
- Company size: 201-500 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
TeamSupport Supports
Reviewed on 2021-03-06
The best part of TeamSupport is the support, the support team has helped us sort out every problem...
The best part of TeamSupport is the support, the support team has helped us sort out every problem along the way and do it pretty quickly. If the software doesn't have the ability to do what you're trying to do, feature requests are often filled to meet your needs.
Pros
Easy workflow and team management - TeamSupport has improved our customer support vastly over the years, we use groups for our different support teams and brands to keep things well organized. Over the years we have taken advantage of more features and functions including asset management, automation and data management via API.
Cons
There isn't much that we don't like about TS, but our team would benefit from a better mobile version that allows you to easily update customer tickets, at the moment the mobile functionality is designed to be more of internal operations and collaboration rather than customer-facing.
Response from TeamSupport
Thanks for sending good vibes our way! Our primary focus is to ensure that our customers have the best possible experience while using the TeamSupport platform and enjoy all the benefits it provides.
We also realize that we need to continue to innovate and improve our user experience and you can look forward to several new updates to our platform this year.
- Industry: Information Technology & Services
- Company size: 51-200 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Intuitive, Useful Software Company-wide
Reviewed on 2021-03-24
Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong...
Overall, our company has toyed with the idea of using competitors but TeamSupport has held strong as a useful solution for us whose advantages outweigh its detractors.
Pros
I like the largely intuitive interface and functionality. Creating actions (public/private) are extremely easy as is pasting in-line images, adding attachments and customizing ticket types. Once saved, the formatting of actions are ideal and translate to what the user entered. Not all other ticketing software handles it this well.
Cons
Performance/stability has certainly improved over the years and has become more reliable. Despite that, there are the odd instances of slowness or degraded performance. The reporting could be more robust and easier. The ability to create more than one new (unsaved) ticket simultaneously would be very helpful.
Response from TeamSupport
Hi Tyler, Thanks for writing to let us know your thoughts about TeamSupport. While we were really glad to hear that you've generally had a good experience so far, it looks like we fell short in one area, and that's not okay. I want you to know that I've spoken to our Director of Customer Success about this, and we're going to make sure this isn't an issue moving forward. We're always improving our platform and will also make our development team aware to factor into future updates and enhancements.
We'll look forward to talking directly to learn more and I promise we'll find a solution to your issue.
- Industry: Information Technology & Services
- Company size: 11-50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
RodsReview
Reviewed on 2016-07-05
Been on the system of a year and half and the same issue still plague me. I have submitted Numerous...
Been on the system of a year and half and the same issue still plague me. I have submitted Numerous Feature Request and the sit in Pending or are denied. I have Many Many open Cases that are Bugs and they seem to go no where as well. I have one in particular the happens to me every day, But was told it wasnt a over all a big deal, and the work around is to copy and paste my action to a notepad, Hit Refresh on the Ticket, Start a new Action, Copy and paste my notepad back into the New Action. This seems a little much. I was also told of a Feature that was very important to us, would be coming. After a month or two on the system I inquired about it, and was told, nope cant do it. We constantly have to refresh the interface, Hangs up a lot. System Performance is a big issue. Does seem that all the server issues that were going on are better, but that was painful. We get a ton of SPAM cases, There needs to be a way to filter that by domain name.
Pros
-Its Cheap per seat,
-Its customization of fields
Cons
-Being able to share a custom field between company and ticket, This is huge to us, Salesforce did it.
-Your Text Formatting and editor is terrible. It constantly changed font sizes
-The fact the you always have to refresh and update. If you have a ticket open on your tabs and something comes in, you have to refresh or close and reopen. Your new Screen capture program as it is easier to use the quality is terrible compared to what was there a year ago or whenever it was switched out.
-The fact that I dont get my submits actions sent to my email, This needs to a field I can chose to receive or not
-The fact that you cant duplicate a ticket
-Cant Create Ticket Views for Individual user
-Need Action the Save button at the top of the action as well as the bottom.
-NeedFloating Formatting bar
-Add option to minimize or +/- actions on ticket page
-A way when a customer has multiple tickets open, and replies to the wrong ticket - To be able to move/merge that action to the proper ticket.
- Industry: Security & Investigations
- Company size: 11-50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
Solid Product and great ticketing software
Reviewed on 2021-02-13
I've been impressed with the support and response times from the the Chat requests; I always...
I've been impressed with the support and response times from the the Chat requests; I always receive a swift and helpful response. Their Knowledge Base is also very robust and easy to search for content.
Pros
Ease of use and comprehensive knowledge base, both internal and customer facing. The Dashboard is very intuitive and easy to access key reports and information.
Cons
Reporting is moderate, would like to see some deeper reporting features
Response from TeamSupport
We sure appreciate the positive review Blair. All feedback helps us continue to improve. Remember, there are many resources that we provide so that you continue to have all of the tools you need to make the most of the TeamSupport platform, including our monthly TeamSupport University webinar exclusively for our clients.
Plan to join us on the fourth Wednesday of the month to get some additional tips and tricks from our subject matter experts. Learn more and watch previous TSU programs on demand https://www.teamsupport.com/b2b-customer-service-university
- Industry: Banking
- Company size: 2-10 Employees
- Used Daily for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Inventory Management
Reviewed on 2020-01-14
I personally like Team Support as it has optimized our business operations considerably. We create...
I personally like Team Support as it has optimized our business operations considerably. We create support tickets on this platform. We are able to track our inventory, we are able to create support tickets and keep them open till the issue is resolved. We are able to schedule email reports about the overall use of our company time and resources. We are delighted to see that Team Support is bringing new features on a periodic basis.
I truly appreciate the webinars conducted by Team Support where they talk about new features and how to make best use of the software. I have acquired some interesting insights during the webinars and passed it on to my peers.
Overall we like Team Support as it meets our current requirements and expectations .
Pros
I primarily use Team Support for Inventory Management.
I like that I am able to search a terminal based on the serial number alone.
It is helpful to leave a note for each terminal, I use the notes to indicate the current status of a terminal, whether it is ready to be loaned out or if it already been loaned etc. Team Support has a provision to assign an inventory item to a Customer. I find that very helpful.
I like the feature where I am able to schedule the reports to be emailed to more than one email address. These reports need to be sent at particular time and day without fail. Auto scheduling the email report saves me a lot of time and complications.
I also like the fact that Team Support is compatible for API Integration. We are looking to develop a centralised platform in our firm and want to be able to fetch info from Team Support for Data Analysis. This is in our pipeline and we are looking to implement this sometime in the future.
In the past the upper management used to shoot us emails enquiring about the particular issue. It takes up our time to email the management back with the status of that issue. Now the upper management simply logs into team support to view and oversee the status of a ticket/issue
Cons
However, the frustrating part of Team Support is the reporting section. When I open up the inventory report, it displays a list of all the terminals I have added to the inventory and when I want to get more information on a particular terminal, I notice that I cannot click on the terminal to navigate to that terminals page. Not only that, I cannot copy the serial number of the terminal from the inventory report. This applies to pretty much all the reports. All reports are in read only format. I humbly request Team Support to make the items on the report as clickable and actionable in the future.
TeamSupport FAQs
Below are some frequently asked questions for TeamSupport.Q. What type of pricing plans does TeamSupport offer?
TeamSupport offers the following pricing plans:
- Starting from: US$50.00/month
- Pricing model: Subscription
- Free Trial: Available
Support Desk : $50/month per user* Enterprise: $65/month per user* *with annual billing Payments may be made monthly or annually Free trial - no credit card required All plans include unlimited support & training
Q. What are the main features of TeamSupport?
We do not have any information about TeamSupport features
Q. Who are the typical users of TeamSupport?
TeamSupport has the following typical customers:
2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001+
Q. What languages does TeamSupport support?
TeamSupport supports the following languages:
English
Q. Does TeamSupport support mobile devices?
TeamSupport supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does TeamSupport integrate with?
TeamSupport integrates with the following applications:
Beanstalk, Customer Thermometer, Dropbox Business, Drupal, Facebook, FreeWebsite.com, Gmail, GoDaddy Website Builder, Google Analytics, Google Calendar, Google Maps, Highrise, HubSpot CRM, HubSpot Marketing Hub, Jira, Joomla, JumpBox for Trac/Subversion, Mailchimp, Microsoft 365, Microsoft Outlook, Microsoft Visual Studio, Nicereply, Oracle CRM On Demand, Oracle Service, Salesforce Sales Cloud, ServiceNow, Slack, Squarespace, SurveyMonkey, Twitter, Web.com, Weebly, WordPress, Zapier, Zoho Analytics, Zoho CRM
Q. What level of support does TeamSupport offer?
TeamSupport offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for TeamSupport.