Kickserv
#1 Most User-Friendly Software to Run a Service Business
4.3 /5 (291 reviews) Write a Review!Kickserv Overview
What is Kickserv?
Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, scheduling, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop and Online and Xero so users don't have to do double entry with the aim of saving time and money.
Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handyman, carpet cleaning, landscaping and lawn care, maid service, pest control, and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.
With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.
Kickserv Overview
Pricing
Pricing options
Free Trial on all plans
Free plan: up to 2 Users
Starter plan: $99/month (or $79/month with annual plan) up to 5 Users
Business plan: $199/month (or $159/month with annual plan) unlimited + more features
Premium plan: $299/month (or $239/month with annual plan) unlimited + ALL features
Kickserv Features
Media
Kickserv Reviews
Kickserv Reviews
Excellent functionality and ease of use
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.
Best Service-Based Business Asset!!
My service-based business is using kickserv both in office and out in the field. It's dispatching feature is perfect when I am scheduling carpet cleaning jobs geographically to lessen drive times. I'm also able to pull reports of which customers we served this time last year so that I can re-connect and try to get them scheduled again. The phone APP is perfect for my teams. They are able to see all of the information they need on jobs scheduled for them during the week. Overall, A++
Kickserv Review
Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Best CRM Platform!!
-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.
Compare overall rating with alternatives
Compare with alternatives
Excellent functionality and ease of use
Pros
Kickserv enabled us to scale up the business and offers us excellent tracking for billing, communication, and customer service.
Cons
There are no issues or downside for my company.
Response from Kickserv
Thank you Ted. Your loyalty and willingness to take a moment to give us feedback is worth a lot to us. I hope it also helps others.
Cheers!
Best Service-Based Business Asset!!
My service-based business is using kickserv both in office and out in the field. It's dispatching feature is perfect when I am scheduling carpet cleaning jobs geographically to lessen drive times. I'm also able to pull reports of which customers we served this time last year so that I can re-connect and try to get them scheduled again. The phone APP is perfect for my teams. They are able to see all of the information they need on jobs scheduled for them during the week. Overall, A++
Pros
This software is VERY EASY TO USE AND LEARN. My company has been using this system (and the SUPPORTING iPHONE APP) for over 8 years. Since our start, we have ALWAYS seen improvements being made behind the scenes like REPORTING FUNCTIONS, ADDITIONAL DATA FIELDS, MAPS, DISPATCHING AND QB SYNCS.
Cons
There aren't any prominent cons to kickserv. If I could improve one thing it would be MAKING THE ABILITY TO PULL CUSTOM REPORTS EASIER. Other than that, the reports that are pre-populated give me the information I need when I need it.
Response from Kickserv
Thank you very much!
Kickserv is a great app that I have used for my Piano Service Company.
Pros
All inclusive connectivity of all the data needed to run my (Piano Service) business. I consider myself a fairly expert user of kickserv, using it from its early inception, then called ' Service Sidekick'. I am totally on board to help bring it to its fullest potential, so dont take the cons section too hard...I use the system every day, all through the day, and my entire operation depends on this most awesome application.
Cons
Software is gradually degrading. Latest update published makes KS sluggish, screen freezes constantly during scrolling. Reports have been altered to the point of useless.
Quadruple redundant data entry, creating and closing an event, then a job.
No auto fill on repeated fields.
Phone numbers require dashes be entered. Format the field for straight 10 digit entry.
Area code, city, and state are almost always the same in my service area. Why dont these fields hold and auto fill the last data entered? Internet standard these days is that the state is a 'state' field, only accepting 2 CAP characters in verified state identifiers.
No notification if email is successful, and no notice when messages fail. This has caught me with my pants down with customers...( yes customers, not contacts) emailing time sensitive invoices and opportunitys.... guys, they are ESTIMATES, Not opportunitys!!
Stripe send a payment received email notification...Awesome.
The text is the problem. First words of auto generated notification says Congratulations!.
Congratulations? We are small businesses....we take money, every day, all day. It is inapropriate, and smacks of a Condesending viewpoint.
Miss labled fields: My customers are my 'customers' , not my 'contacts'. New address verify is great on service address, Why does it not verify billing address? Getting paid is a very important aspect of small business. Makes no sense.
Response from Kickserv
Hello Scott,
We agree that April and May were not good months for Kickserv. We are so very sorry. We did correct the couple of issues that were inherited from the massive migration of hundreds of original customers from our legacy platform. We regret not anticipating those issues prior.
I would like to clarify some points you made:
1. We do not require dashes in phone numbers fields.
2. We do indicate if an email has failed in your Dashboard > email activity page.
3. Opportunities is a way to make our program more applicable to more people. When you do send out the template it does say estimate. We can help you with how it looks if you need something custom. Let me know.
4. Regarding your comment about the billing address, typically we are not verifying the address so much as we are just indicating on the map where that service address located for routing purposes and driving instructions.
Kickserv Review
Kickserv allows us to go semi paperless and cuts out time from dispatch to accounting.
Pros
The ability to store everything together.
Cons
It did not integrate with QuickBooks Online as we had hoped. It integrates with it, but not everything transfers.
Best CRM Platform!!
-Easy way to download and calculate jobs for accounting.
-Great way to have clear access for everyone in the company to the CRM via the app. The detailed and yet simple organizational process with Kickserv has added tremendous value to us.
Pros
-Organization of data and customer list
-Convenient way to calculate weekly, monthly jobs sold.
-
Cons
-Sometimes it does not load properly
-Would be great what time notes are added to NOTES section for each tab
Response from Kickserv
Hello Amir,
Thank you for your feedback and EXCELLENT scoring. We have been doing field service work for well over 30 years now. Plus, thank you for your feature request since I was able to submit it within our Product Board.
Compare user recommendation rating with alternatives
Compare with alternatives
Kickserv Pricing
Kickserv Pricing
Free Trial on all plans
Free plan: up to 2 Users
Starter plan: $99/month (or $79/month with annual plan) up to 5 Users
Business plan: $199/month (or $159/month with annual plan) unlimited + more features
Premium plan: $299/month (or $239/month with annual plan) unlimited + ALL features
Free Trial on all plans
Free plan: up to 2 Users
Starter plan: $99/month (or $79/month with annual plan) up to 5 Users
Business plan: $199/month (or $159/month with annual plan) unlimited + more features
Premium plan: $299/month (or $239/month with annual plan) unlimited + ALL features
Compare value for money rating with alternatives
Compare with alternatives
Kickserv Features
Kickserv Features
Compare features rating with alternatives
Compare with alternatives
Categories
Categories
Additional information for Kickserv
Additional information for Kickserv
Key features of Kickserv
- Activity dashboard
- Activity management
- Activity tracking
- Appointment management
- Availability indicator
- Bidding and estimating
- Billing & Invoicing
- Booking management
- Chat
- Client portal
- Contact history
- Cost estimating
- Credit card payments
- Custom email templates
- Custom fields
- Custom fields and reports
- Customer accounts
- Customer database
- Customizable branding
- Customizable reporting
- Document imaging
- Drag-and-drop features
- Electronic signature capture
- Email integration
- Email invoices
- Employee management
- Estimating
- File attachments
- Filtered views
- GPS
- Global search
- Invoice processing
- Job costing
- Job scheduling
- Job tracking
- Lead assignment
- Mobile access
- Online booking integration
- Opportunity management
- Phone and email support
- Progress tracking
- Prospecting tools
- QuickBooks Desktop 2 way sync
- QuickBooks integration
- Quote management
- ROI analytics
- Real time data
- Real time reporting
- Receiving
- SEO management
- Self service portal
- Shared calendar
- Third party integration
- Time tracking by client
Benefits
Kickserv FAQs
Kickserv FAQs
Below are some frequently asked questions for Kickserv.
Q. What type of pricing plans does Kickserv offer?
Kickserv offers the following pricing plans:
Starting from: $0.00/month
Pricing model: Free, Subscription
Free Trial: Available
Free Trial on all plans Free plan: up to 2 Users Starter plan: $99/month (or $79/month with annual plan) up to 5 Users Business plan: $199/month (or $159/month with annual plan) unlimited + more features Premium plan: $299/month (or $239/month with annual plan) unlimited + ALL features
Q. What are the main features of Kickserv?
Kickserv offers the following features:
- Activity dashboard
- Activity management
- Activity tracking
- Appointment management
- Availability indicator
- Bidding and estimating
- Billing & Invoicing
- Booking management
- Chat
- Client portal
- Contact history
- Cost estimating
- Credit card payments
- Custom email templates
- Custom fields
- Custom fields and reports
- Customer accounts
- Customer database
- Customizable branding
- Customizable reporting
- Document imaging
- Drag-and-drop features
- Electronic signature capture
- Email integration
- Email invoices
- Employee management
- Estimating
- File attachments
- Filtered views
- GPS
- Global search
- Invoice processing
- Job costing
- Job scheduling
- Job tracking
- Lead assignment
- Mobile access
- Online booking integration
- Opportunity management
- Phone and email support
- Progress tracking
- Prospecting tools
- QuickBooks Desktop 2 way sync
- QuickBooks integration
- Quote management
- ROI analytics
- Real time data
- Real time reporting
- Receiving
- SEO management
- Self service portal
- Shared calendar
- Third party integration
- Time tracking by client
Q. Who are the typical users of Kickserv?
Kickserv has the following typical customers:
Small Business, Freelancers, Mid Size Business
Q. What languages does Kickserv support?
Kickserv supports the following languages:
English
Q. What type of pricing plans does Kickserv offer?
Kickserv has the following pricing plans:
Free, Subscription
Q. Does Kickserv support mobile devices?
Kickserv supports the following devices:
Android, iPhone, iPad
Q. What other apps does Kickserv integrate with?
Kickserv integrates with the following applications:
Dropbox Business, Google Calendar, Microsoft Excel, Microsoft Outlook, QuickBooks Online, QuickBooks Online, QuickBooks Online Advanced, Stripe, Xero, Xero
Q. What level of support does Kickserv offer?
Kickserv offers the following support options:
FAQs, Forum, Knowledge Base, Online Support, Phone Support, Video Tutorials
Kickserv offers us the opportunity to quickly reschedule and update work orders in real time. The Quikbooks integration saves us time and money because we only enter customer info once.