Kickserv

4.4 (389)
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#1 Most User-Friendly Software to Run a Service Business

About Kickserv

Built & Trusted By 1000s of Service Pros! Kickserv offers complete job management and customer relationship management (CRM), scheduling, estimates, mobile access, invoicing, dispatching, and more. Kickserv also synchronizes to QuickBooks Desktop, QuickBooks Online and Xero so users don't have to do double entry with the aim of saving time and money.

Kickserv is designed to be suitable for plumbers, HVAC, computer repair, electricians, handymen, carpet cleaning, landscaping and lawn care, painting, pool maintenance, maid service, pest control, roofing, contracting, appliance repair and many more industries. Kickserv helps manage bids and estimates, jobs, scheduling, dispatch, invoicing, and tasks with a shared online calendar where you can complete jobs. If you use Quickbooks we have a seamless 2-way integration with no double entry.

With one glance, users can see how their business is performing. With Kickserv, leads, jobs, and invoices are all at the user's fingertips. With the help of Kickserv's automated statuses users can easily stay on top of all their work. From closing a lead and managing a team, to collecting payments from customers, Kickserv will help businesses run smoothly with tools that are easy for the entire team to use.

Attach before and after photos, contracts, forms and other relevant documentation to customer records and send text and email reminders to customers and technicians for upcoming appointments. Technicians can clock in and out right from the mobile app when they arrive and leave a job site. Collect payment and signatures electronically so you get paid right away.

Generate standard and custom reports to see how your business is doing. Track lead sources, see how each technician is performing and more so that you can make decisions on changes you need to make to improve performance.

Pricing starting from:

US$59.00/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of Kickserv

  • No double Quickbooks entry
  • GPS Checkins to track employees' job activity
  • Manage appointments, CRM, and scheduling
  • Store all customer data in one central location
  • Import and export from and to Excel
  • Handle leads and assign follow-up reminders
  • Schedule new opportunities, jobs and tasks directly from calendar
  • Scheduling with drag-and-drop features
  • Helps users to follow-up with automatic reminders
  • Powerful and flexible custom fields and reports
  • Software works with Outlook, Google Calendar and iPhone
  • iPhone and Android apps
  • Two-way integration with QuickBooks Desktop and QuickBooks Online
  • Integration with XERO
  • Integration with Mailchimp
  • Integration with Podium
  • Integration with Stripe
  • Integration with Customer Lobby
  • Custom and standard reporting
  • Custom fields and templates
  • Typical Customers

    • Freelancers
    • Small Businesses (2-50)
    • Mid-size Companies (51-500)
    • Large enterprises (500 and more)

    Deployment

    • Cloud-based
    • On-premise

    Markets

    Australia, Canada, United Kingdom, United States

    Supported Languages

    English

    Pricing starting from:

    US$59.00/month

    • Free Version
    • Free Trial
    • Subscription

    Images

    Kickserv Software - Scheduling
    Kickserv Software - Job Management
    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need
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    Kickserv video
    Kickserv Software - Scheduling
    Kickserv Software - Job Management
    Kickserv Software - Estimates
    Kickserv Software - CRM
    Kickserv Software - All the tools you need

    Features

    Total features of Kickserv: 153

    • API
    • Access Controls/Permissions
    • Accounting Integration
    • Accounting Software
    • Activity Dashboard
    • Activity Tracking
    • Alerts/Notifications
    • Appointment Management
    • Appointment Scheduling Software
    • Automated Scheduling
    • Availability Management
    • Bid Management
    • Billing & Invoicing
    • Booking Management
    • CRM Software
    • Calendar Management
    • Calendar Sync
    • Calendar/Reminder System
    • Chemical Usage Tracking
    • Client Database
    • Client Management
    • Client Portal
    • Clock In/Out
    • Color Codes/Icons
    • Commenting/Notes
    • Commercial Moves
    • Communication Management
    • Communications Management
    • Confirmations/Reminders
    • Contact Database
    • Contact Management Software
    • Contract/License Management
    • Cost Tracking
    • Credit Card Processing
    • Customer Database
    • Customer History
    • Customer Management
    • Customer Portal
    • Customizable Branding
    • Customizable Fields
    • Customizable Forms
    • Customizable Reports
    • Customizable Templates
    • Data Import/Export
    • Debit/Credit Card Processing
    • Digital Signature Software
    • Dispatch Management
    • Document Imaging
    • Document Management Software
    • Document Storage
    • Drag & Drop
    • Electronic Forms
    • Electronic Payments
    • Electronic Signature
    • Email Management Software
    • Email Reminders
    • Employee Database
    • Employee Management
    • Employee Scheduling Software
    • Equipment Management
    • Estimating
    • Event Calendar
    • Event Management Software
    • Event Scheduling
    • File Storage
    • Financial Management Software
    • For Carpet Cleaners
    • For Commercial and/or Industrial Electrical Contractors
    • For Field Service
    • For Handyman Industry
    • For Janitorial Services
    • For Lawn Care
    • For Moving Companies
    • For Pest Control Companies
    • For Plumbing Industry
    • GPS
    • Geographic Maps
    • Groundskeeping Management
    • Image Capture
    • Intake Management
    • Interaction Tracking
    • Invoice Management
    • Job Costing Software
    • Job Management
    • Job Scheduling
    • Job Tracking
    • Lead Management Software
    • Local Moves
    • Location Tracking
    • Maintenance Scheduling
    • Marketing Automation Software
    • Messaging
    • Military/GSA Moves
    • Mobile Access
    • Mobile Alerts
    • Mobile App
    • Mobile Payments
    • Mobile Signature Capture
    • Multi-Location
    • Online Booking
    • Online Payments
    • Online Time Clock
    • Payment Collection in the Field
    • Payment Processing Software
    • Performance Metrics
    • Pest Activity Tracking
    • Pesticide Usage Tracking
    • Photos/Images
    • Preventive Maintenance Software
    • Price and Cost Calculations
    • Property Layouts
    • Purchase Order Management
    • Purchasing & Receiving
    • QuickBooks Integration
    • Quotes/Estimates
    • Real-Time Data
    • Real-Time Monitoring
    • Real-Time Reporting
    • Real-Time Updates
    • Real-time Scheduling
    • Receipt Management
    • Recurring Appointments
    • Recurring Invoicing
    • Recurring Orders
    • Reminders
    • Repair Tickets
    • Reporting & Statistics
    • Reporting/Analytics
    • Resource Scheduling
    • Role-Based Permissions
    • Route Management
    • Route Optimization
    • Routing
    • Sales Reports
    • Scheduling Software
    • Search/Filter
    • Secure Data Storage
    • Self Service Portal
    • Service History
    • Status Tracking
    • Surveys & Feedback
    • Task Management Software
    • Task Scheduling
    • Technician Management
    • Third-Party Integrations
    • Time & Attendance
    • Time & Expense Tracking
    • Time Tracking Software
    • Warranty Tracking
    • Work History
    • Work Order Creation
    • Work Order Management
    • Workflow Management Software

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    Reviews

    Overall rating

    4.4 /5
    (389)
    Value for Money
    4.4/5
    Features
    4.2/5
    Ease of Use
    4.4/5
    Customer Support Software
    4.4/5

    Already have Kickserv?

    Software buyers need your help! Product reviews help the rest of us make great decisions.

    Showing 5 reviews of 389
    Samuel S
    Samuel S
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Kickserv has transformra

    Reviewed on 2021-11-24

    Awesome

    Awesome

    Pros

    This product was very Convenient...thank you [SENSITIVE CONTENT]

    Cons

    Stipe fee are too much ....other than the I love it

    Response from KickServ

    Thank you for the feedback and continued support, Samuel. 5 stars is what we strive for. Thank you again.

    Katielynn
    Overall rating
    • Industry: Construction
    • Company size: 2–10 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    Best Value for Scheduling/invoicing software

    Reviewed on 2021-11-23

    Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty...

    Overall, I have been more than satisfied with Kickserv. I initially navigated the platform pretty easily, along with ample help from the support team. Whenever I experience a problem, I receive help via the chat function from the same customer support members who are quick to provide solutions.

    Pros

    This product makes it easy to store a lot of data for our business including customers, project history, photos of job sites, notes for customers, dispatching crews to jobs, invoicing customers.

    Cons

    We experience some software bugs throughout use, which are often resolved with time. If I delete something on accident, there is not an undo button. If we change an estimate for a customer, there is no easy access to old records of past versions of the estimate unless we duplicate them every time we make a change. This can put us in a situation sometimes we are trying to substantiate claims to contractors about original estimates and the changes we made. Sometimes Kickserv will not work at all for a short period of time while our crews are on jobsites trying to upload photos/information or find their next jobsite, though this fairly rare. I wish there was an option to not allow credit card payments for certain invoices such as our contractors who are much larger jobs. Though, we have worked around this with different options such as sending a PDF instead.

    Alternatives Considered

    ServiceTitan

    Reasons for Switching to Kickserv

    I did a one hour conference call with the ServiceTitan team and the platform seemed like it would be difficult to learn and was extremely expensive. They promised we would save money with the efficiencies the program would provide, but I just did not see it. Many of the functions they provided were completely unnecessary for our business when considering the cost of their service.

    Response from KickServ

    Thank you for taking the time to leave us a review, as well as continuing to support us, Katielynn. If you encounter anymore issues, please don't hesitate to reach out. We will be happy to assist you with resolving any issues.

    Josh
    Overall rating
    • Industry: Information Technology & Services
    • Company size: 11–50 Employees
    • Used Daily for 2+ years
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 1.0 /10

    Lack of response to concerns. Converted us to new platform a day early while open.

    Reviewed on 2017-02-16

    Our experience with this software was average until the migration from SSK to Kickserv.

    1) Our...

    Our experience with this software was average until the migration from SSK to Kickserv.

    1) Our migration was scheduled for the evening of 2/2/17 but instead was run during the morning.
    2) This resulted in us not being able to access our entire database for the entire workday. We lost customers and business as a result.
    3) The only response we have gotten from Kickserv is "Sorry about the confusion".
    4) Responses to issues about the new platform are not helpful and delayed.
    5) Cannot upload certain file-types as attachments (Old SSK allowed anything)
    6) Editing estimates does not work correctly
    7) There are problems with payment capturing in Kickserv. Kickserv seems to ignore some line items.
    8) When asked how to permanently complete tasks for re-occurring jobs, the only response I got was "Let me see if I can explain how to do this one".
    9) None of our questions or issues have been resolved.

    Pros

    drag and drop capabilities

    Cons

    Since switching over to the new platform, there are issues with billing and attaching. Customer support is not helpful

    Response from KickServ

    The experience you had with the migration of your account was very unfortunate. Having your system not available during your working hours is a serious issue and we apologize for that error. We did work with your co-worker on the phone to handle the major issue which was mainly getting the sync working successfully again. To acknowledge some of your comments here we currently don't restrict file types. I have requested for your company to send us any file types that seem to not upload. Also, with the issues of editing estimates and capturing certain line items we are not aware of any issues and appreciate any specific feedback on these issues through the normal lines of support at any time. We will clarify with you on what occurred exactly with your earlier question via our support lines of how to complete tasks for re-occurring jobs.
    We very much appreciate your loyalty with us and hope we can make up for the disruption to your business as we move forward.

    Beatriz
    Overall rating
    • Industry: Electrical/Electronic Manufacturing
    • Company size: 2–10 Employees
    • Used Daily for 1-5 months
    • Review Source

    Overall rating

    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 10.0 /10

    KickServ Thumbs Up

    Reviewed on 2024-11-22

    It has been great; KS doesn't let you proceed when adding customers in if something important is...

    It has been great; KS doesn't let you proceed when adding customers in if something important is missing, which is excellent.

    Pros

    How easily you can look up your customer, whether by account number, last name, address. You cant go wrong.

    Cons

    At this point I have not come across any snags, and when I do I use the HELP button which is great.

    Response from KickServ

    Hello Beatriz, thank you for leaving us a review. We're so happy that Kickserv has been so easy to use and that the HELP feature has been a good resource. Thank you for choosing Kickserv!

    James
    Overall rating
    • Industry: Facilities Services
    • Company size: 11–50 Employees
    • Used Daily for 1+ year
    • Review Source

    Overall rating

    • Value for Money
    • Ease of Use
    • Customer Support Software
    • Likelihood to recommend 8.0 /10

    Very easy to use and many functions

    Reviewed on 2022-12-14

    Pros

    The ease of use to quote, schedule, close and invoice jobs is seamless and very easy to learn and teach to our 17 field techs.

    Cons

    We are getting into 200 - 2MM size construction jobs and we find the progress billing feature is not yet available

    Showing 5 reviews of 389 Read all reviews

    Kickserv FAQs

    Below are some frequently asked questions for Kickserv.

    Kickserv offers the following pricing plans:

    A Free Trial is offered on all plans. Flex plan: up to 3 users $19/month. Lite plan: up to 5 users $47/month with annual plan ($59/monthly). Standard plan: up to 10 users $95/month with annual plan ($119/monthly) Business plan: up to 20 users $159/month with annual plan ($199/month) unlimited + more features. Premium plan: $239/month with annual plan ($299/month) unlimited + ALL features.

    Kickserv has the following typical customers:

    Self Employed, 2–10, 11–50

    Kickserv supports the following languages:

    English

    Kickserv supports the following devices:

    Android (Mobile), iPhone (Mobile), iPad (Mobile)

    Kickserv integrates with the following applications:

    Google Calendar, Google Contacts, Mailchimp, Microsoft Excel, Microsoft Outlook, Podium, QuickBooks Online, QuickBooks Online Advanced, Stripe

    Kickserv offers the following support options:

    Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

    Related categories

    See all software categories found for Kickserv.