---
description: Detailed reviews on SpiceX based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare SpiceX with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: SpiceX Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [SpiceX](/software/2471/spicecsm-guided-services)

# SpiceX

Canonical: https://www.getapp.ca/software/2471/spicecsm-guided-services

> SpiceCSM is a web based on-demand platform for increasing the efficiency of your contact center agents. Designed as a "point solution," SpiceCSM Guided Services turn your agents into subject matter experts, without additional training.  With a unique blend of decision tree technology, data collection, and easy to use creation tools, your contact center will not only provide higher quality service, but at a lower cost.
> 
> Verdict: Rated **4.3/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of SpiceX

Decreased training costs
Multi-brand Shared agent approach
Increased agent efficiency
Data Collection and Processing

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.3/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: SpiceCSM
- **Founded**: 2008

## Commercial Context

- **Starting Price**: US$45.00
- **Pricing model**: Per User
- **Pricing Details**: Based on a per user model, Spice is easily integrated with your current systems to maximize agent efficiency. From as low as $45/user/mo.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- API
- Alerts/Escalation
- Automatic Call Distribution
- Business Process Automation
- CRM Software
- Calendar Management
- Call Center Management
- Call Reporting
- Call Scripting
- Campaign Management Software
- Customer Database
- Customizable Dashboard
- Dashboard Software
- Feedback Management
- For Insurance Industry
- IT Asset Management Software
- Inbound Call Center
- Knowledge Base Management
- Lead Management Software
- Multi-Channel Communication

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [CRM Software](https://www.getapp.ca/directory/230/crm/software)

## Related Categories

- [CRM Software](https://www.getapp.ca/directory/230/crm/software)
- [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software)
- [Business Process Management Software](https://www.getapp.ca/directory/273/business-process-management-bpm/software)
- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)

## Alternatives

1. [monday.com](https://www.getapp.ca/software/91734/monday-com) — 4.6/5 (5726 reviews)
2. [Jira](https://www.getapp.ca/software/9953/jira) — 4.4/5 (15312 reviews)
3. [viaSocket](https://www.getapp.ca/software/2077932/viasocket) — 4.8/5 (640 reviews)
4. [Asana](https://www.getapp.ca/software/90584/asana) — 4.5/5 (13547 reviews)
5. [Zapier](https://www.getapp.ca/software/100222/zapier) — 4.7/5 (3043 reviews)

## Reviews

### "SpiceCSM Is a Reliable CRM Solution That Works So Well" — 5.0/5

> **Paciello** | *April 22, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: I am impressed by the exceptional features of SpiceCSM.
SpiceCSM has a great customer support team.
> 
> **Cons**: I do not dislike this CRM solution at all.
SpiceCSM is amazing.

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### "SpiceCSM Is a Reliable CRM Solution" — 5.0/5

> **Claudia** | *April 15, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10
> 
> **Pros**: The capabilities of SpiceCSM are excellent.
SpiceCSM is easy to use and reliable.
> 
> **Cons**: No cons detected when using SpiceCSM.
SpiceCSM is flawless.

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### "A great idea..." — 3.0/5

> **Stephanie** | *April 12, 2017*
> 
> Spice is a great program to guide my employees through processes so that they know what they need to do.  The aesthetics are decent and it functions well.  A lot of updates were made recently that have caused a lot of issues on our end. I have a contact and she is wonderful, but a lot of times the fixes are above my comprehension. Some of the process editor items are very straight forward and easy to use. I have limited knowledge, so the flaw could be me, but overall, it does seem to have a few little quirks that need worked out.

## Links

- [View on GetApp](https://www.getapp.ca/software/2471/spicecsm-guided-services)

## This page is available in the following languages

| Locale | URL |
| de | <https://www.getapp.de/software/2471/spicecsm-guided-services> |
| de-AT | <https://www.getapp.at/software/2471/spicecsm-guided-services> |
| en | <https://www.getapp.com/customer-management-software/a/spicecsm-guided-services/> |
| en-AE | <https://www.getapp.ae/software/2471/spicecsm-guided-services> |
| en-AU | <https://www.getapp.com.au/software/2471/spicecsm-guided-services> |
| en-CA | <https://www.getapp.ca/software/2471/spicecsm-guided-services> |
| en-GB | <https://www.getapp.co.uk/software/2471/spicecsm-guided-services> |
| en-IE | <https://www.getapp.ie/software/2471/spicecsm-guided-services> |
| en-NZ | <https://www.getapp.co.nz/software/2471/spicecsm-guided-services> |
| en-SG | <https://www.getapp.sg/software/2471/spicecsm-guided-services> |
| en-ZA | <https://www.getapp.za.com/software/2471/spicecsm-guided-services> |

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