---
description: Detailed reviews on woku based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare woku with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: woku Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [woku](/software/2390638/woku)

# woku

Canonical: https://www.getapp.ca/software/2390638/woku

> Cloud-based Voice of Customer SaaS capturing feedback via WhatsApp, email, web, QR, and in-app SDK, with AI-driven analytics and.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of woku

\* Detects at-risk customers early by identifying negative signals in real time, giving support and CX teams the opportunity to intervene before churn occurs.
\* Captures feedback at the moment of experience across WhatsApp, email, web, QR codes, API, and in-app SDK, meeting customers on the channels they already use.
\* Classifies every open-ended text or transcribed audio response automatically as recognition or improvement at ingestion, with no configuration required.
\* Detects positive, neutral, or negative sentiment per comment and calculates a net sentiment score from -100 to +100, providing a quantified view of customer experience quality.
\* Surfaces emerging topics not defined in advance through a semantic engine that groups responses by meaning, with exact response counts, sentiment distribution, trend data, and supporting evidence in a 3D review space.
\* Automates follow-up with customers who left improvement comments via WhatsApp or email, collecting photos, voice notes, and documents, then delivering a structured case summary with evidence to the team.
\* Generates verified, evidence-backed insight reports through a conversational AI agent (Corporate plan) that queries server-side data, validates every numeric claim against source datasets, and produces versioned, publishable reports from natural-language prompts.
\* Triggers support tickets and action plans automatically when risk signals are detected, and tracks resolution progress on a Kanban board.
\* Provides AI-generated summaries and suggested actions per survey tool and per folder, reducing the time required to interpret large volumes of feedback.
\* Transcribes audio responses for full text analysis, extending AI classification, sentiment detection, and keyword extraction to voice feedback.
\* Includes unlimited measurement tool creation, unlimited email sends, and AI analysis on all plans, removing per-usage cost barriers to comprehensive feedback programs.
\* Connects to Shopify, Zendesk, Pancake, Sperant, and developer tooling including JavaScript and Python SDKs, MCP integration, and a full API available on all plans including the free tier.
\* Secures data with MFA, SSO (SAML 2.0 and OIDC), per-company IP allowlists, audit logs, AES-256-GCM encryption at rest, HMAC-SHA256 integrity signatures, and brute-force protection.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: woku

## Commercial Context

- **Pricing model**:  (Free version available)
- **Pricing Details**: woku has a free Start plan and three paid plans (Begin, Grow and Scale) billed monthly or yearly. Annual billing gives 2 months free and an annual credit pool that accumulates. Every plan includes API access and WhatsApp notifications. Corporate has custom pricing for more than 6,000 reviews a year, with SSO, audit log, dedicated onboarding, account manager and SLA. Prices in US dollars, taxes excluded.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, Spanish
- **Available Countries**: Argentina, Chile, Colombia, Mexico, Peru

## Features

- AI Text Generation
- AI Text Summarization
- API
- Access Controls/Permissions
- Alerts/Notifications
- Autonomous Task Execution
- CRM Software
- Collaboration Tools
- Cross-system Integration
- Customer Effort Score (CES)
- Customer Journey Mapping
- Customer Satisfaction (CSAT) Score
- Customer Segmentation
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Visualization Software
- Drag & Drop

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software

## Category

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Alternatives

1. [WelcomeTrack](https://www.getapp.ca/software/2053726/welcometrack) — 4.0/5 (1 reviews)
2. [Seoritmo](https://www.getapp.ca/software/2079154/seoritmo) — 5.0/5 (1 reviews)
3. [Uptok](https://www.getapp.ca/software/2049102/uptok) — 5.0/5 (1 reviews)
4. [Guest Service](https://www.getapp.ca/software/2056597/guest-service) — 5.0/5 (2 reviews)
5. [Askable](https://www.getapp.ca/software/2050765/askable) — 5.0/5 (2 reviews)

## Reviews

### "woku: ¿Qué dicen tus clientes de ti?" — 5.0/5

> **Edgardo** | *November 2, 2026* | Commercial Real Estate Software | Recommendation rating: 10.0/10
> 
> **Pros**: Feedback al instante analizado con IA para obtener una gran cantidad de información que normalmente se pierde entre opiniones al vuelo. La plataforma woku compila todo, filtra y logra identificar patrones rápidamente.
> 
> **Cons**: El equipo de desarrollo es pequeño y si bien la resolución de problemas es rápida, la detección puede a veces no serlo.
> 
> Con la plataforma woku, hemos logrado automatizar la obtención de feedback invaluable no solo de los procesos de nuestra empresa frente a los clientes, sino también a darle una mirada introspectiva a los procesos internos que involucran al equipo.

## Links

- [View on GetApp](https://www.getapp.ca/software/2390638/woku)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/woku/> |
| en-AE | <https://www.getapp.ae/software/2390638/woku> |
| en-AU | <https://www.getapp.com.au/software/2390638/woku> |
| en-CA | <https://www.getapp.ca/software/2390638/woku> |
| en-GB | <https://www.getapp.co.uk/software/2390638/woku> |
| en-IE | <https://www.getapp.ie/software/2390638/woku> |
| en-NZ | <https://www.getapp.co.nz/software/2390638/woku> |
| en-SG | <https://www.getapp.sg/software/2390638/woku> |
| en-ZA | <https://www.getapp.za.com/software/2390638/woku> |

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