---
description: Detailed reviews on Samvaads based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Samvaads with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Samvaads Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Samvaads](/software/2380323/samvaads)

# Samvaads

Canonical: https://www.getapp.ca/software/2380323/samvaads

> Cloud-based workspace combining omnichannel inbox, ticketing, CRM, lead management, and quoting for SMBs.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Samvaads

\* Unifies helpdesk, CRM, marketing, and AI in one workspace, keeping customer records and conversation history in sync across WhatsApp, Instagram, Messenger, Telegram, SMS, email, website widget, and voice without data duplication across separate tools.
\* Single customer record aggregates every channel identity, so agents, Copilot, and AI agents always operate with full context regardless of which channel a customer uses.
\* Ticketing system with SLA clocks, custom forms, CSAT collection, and ticket ownership gives support teams structured accountability and measurable service-level attainment.
\* Knowledge base is shared across human agents, AI Copilot, and AI agents, ensuring consistent answers and reducing the overhead of maintaining separate documentation per tool.
\* AI Copilot drafts replies, conversation summaries, WhatsApp templates (including carousel cards), email and ad copy, daily lead briefings, forms, quotes, and metric charts, with nothing sent until a human approves, reducing drafting time while keeping humans in control.
\* AI agents handle customer conversations directly on published channels, follow team-defined flows, call HTTP endpoints or MCP tools mid-flow, and hand off to humans when needed, extending support capacity without requiring additional headcount for routine interactions.
\* Visual customer journey builder triggered by Shopify events, WooCommerce events, or API calls lets e-commerce teams automate engagement workflows tied directly to order and customer lifecycle data.
\* Lead pipeline with board or queue views, email outreach sequences from Gmail or Outlook, and weekly targets gives sales teams a structured process without switching to a separate CRM.
\* Catalog-based quoting with bundles, price books, discounts, GST/VAT, e-signature, sales orders, tax invoices, and payment links covers the full lead-to-payment flow in one place, eliminating manual data transfer between tools.
\* WhatsApp Flows support forms, bookings, and surveys natively within WhatsApp conversations, reducing drop-off from channel switching.
\* Meta and Snapchat ad campaign management alongside Instagram publishing centralizes social commerce operations within the same workspace used for support and CRM.
\* Dashboards covering response times, workload distribution, SLA attainment, and CSAT trends give managers quantitative visibility into team performance without exporting data to external reporting tools.
\* Contact details are masked by default with a full per-reveal audit trail, reducing exposure of sensitive customer information and supporting data privacy accountability.
\* SAML SSO, multi-factor authentication, and role-based permissions per module and action provide enterprise-grade access control across the workspace.
\* App marketplace with 38+ apps, custom records, private apps, external API, webhooks, and an MCP server compatible with Claude, Cursor, and other MCP clients allows teams to extend and integrate the workspace to fit existing technology stacks.
\* Internal threads with Slack and Microsoft Teams sync keep cross-functional communication connected to tickets without requiring agents to leave their existing collaboration tools.

## About the vendor

- **Company**: SachDesk

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Pricing Details**: Start free for 14 days with up to 3 agents on email, website chat and WhatsApp. Paid plans are priced per agent, per month, billed annually: Starter adds every channel, Pro adds campaigns, journeys, AI agents and full Copilot, and Enterprise adds custom objects, SSO and the highest limits. Prices for India are in INR (₹999 / ₹1,999 / from ₹3,499) and exclude 18% GST.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- AI Copilot
- AI Text Generation
- AI Text Summarization
- API
- API Access for Business System Integration
- API Flexibility
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Autonomous Task Execution
- Autoresponders
- Batch Communications
- CRM Software
- Call Recording Software
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Code-free Development
- Collaboration Tools

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)

## Links

- [View on GetApp](https://www.getapp.ca/software/2380323/samvaads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/samvaads/> |
| en-AE | <https://www.getapp.ae/software/2380323/samvaads> |
| en-AU | <https://www.getapp.com.au/software/2380323/samvaads> |
| en-CA | <https://www.getapp.ca/software/2380323/samvaads> |
| en-GB | <https://www.getapp.co.uk/software/2380323/samvaads> |
| en-IE | <https://www.getapp.ie/software/2380323/samvaads> |
| en-NZ | <https://www.getapp.co.nz/software/2380323/samvaads> |
| en-SG | <https://www.getapp.sg/software/2380323/samvaads> |
| en-ZA | <https://www.getapp.za.com/software/2380323/samvaads> |

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