---
description: Detailed reviews on Laneway Reception based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Laneway Reception with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Laneway Reception Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Patient Scheduling Software](/directory/3825/patient-scheduling/software) > [Laneway Reception](/software/2379054/laneway-reception)

# Laneway Reception

Canonical: https://www.getapp.ca/software/2379054/laneway-reception

> Cloud-based AI phone receptionist for Australian healthcare clinics on Cliniko or Nookal, handling inbound calls and live appointment.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Laneway Reception

\* Answers inbound patient calls and books appointments directly into Cliniko or Nookal in real time, removing manual scheduling steps for clinic staff.
\* Provides after-hours call coverage automatically, capturing booking requests and patient inquiries outside staffed hours without additional resourcing.
\* Assigns each clinic a dedicated Australian phone number that is never shared, keeping patient data isolated per practice.
\* Retains the clinic's existing phone number and provider through a single call diversion code applied to current phone hardware, with no porting required.
\* Delivers a web-accessible dashboard with per-call recordings, transcripts, and AI-generated summaries, giving clinic operators full visibility into call activity and outcomes.
\* Surfaces performance metrics including calls answered, bookings made, conversion rate, after-hours calls handled, and revenue recovered, supporting data-informed staffing and operational decisions.
\* Recovers revenue from no-shows and cancellations via automated win-back texts that prompt patients to rebook missed appointments.
\* Manages waitlists automatically by offering freed-up appointment slots to waitlisted patients when cancellations occur, reducing gaps in the schedule.
\* Sends appointment reminders to reduce no-show rates without requiring manual follow-up from reception staff.
\* Encrypts booking-system API keys and call recordings at rest, with no pooled patient data infrastructure across clinics.
\* Requires no software installation and completes onboarding in five steps, with most clinics operational within one business day of signup.
\* Operates on monthly plans with no lock-in contract, allowing clinics to cancel at any time.

## About the vendor

- **Company**: Laneway Reception

## Commercial Context

- **Pricing Details**: All prices are in Australian dollars, per month. Plans are month to month, with no lock-in and no setup fee. Annual prepay is also available: 12 times the monthly price with 15% more of every allowance, charged up front and non-refundable. Extra clinic locations are A$29 a month each. Laneway is not registered for GST, so no GST is charged. There is no free trial or free plan; anyone can try it first by ringing the demo clinic on 0468 136 666.
- **Target Audience**: Self Employed, 2–10, 11–50
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia

## Features

- AI Copilot
- AI Text Summarization
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling Software
- Approval Process Control
- Assessment Management
- Audience Targeting
- Automated Scheduling
- Bill Payment
- Billing & Invoicing
- Broadcast Messaging
- Calendar Management
- Campaign Management Software
- Cancellation Management
- Care Plan Management
- Care Summaries

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support

## Category

- [Patient Scheduling Software](https://www.getapp.ca/directory/3825/patient-scheduling/software)

## Related Categories

- [Patient Scheduling Software](https://www.getapp.ca/directory/3825/patient-scheduling/software)
- [Patient Engagement Software](https://www.getapp.ca/directory/1359/patient-engagement/software)

## Links

- [View on GetApp](https://www.getapp.ca/software/2379054/laneway-reception)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/laneway-reception/> |
| en-AE | <https://www.getapp.ae/software/2379054/laneway-reception> |
| en-AU | <https://www.getapp.com.au/software/2379054/laneway-reception> |
| en-CA | <https://www.getapp.ca/software/2379054/laneway-reception> |
| en-GB | <https://www.getapp.co.uk/software/2379054/laneway-reception> |
| en-IE | <https://www.getapp.ie/software/2379054/laneway-reception> |
| en-NZ | <https://www.getapp.co.nz/software/2379054/laneway-reception> |
| en-SG | <https://www.getapp.sg/software/2379054/laneway-reception> |
| en-ZA | <https://www.getapp.za.com/software/2379054/laneway-reception> |

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