About FixMe.IT

FixMe.IT is a remote support app that enables instant connections between remote computers located anywhere in the world. With FixMe.IT, delivering remote support becomes faster and easier than ever before: the whole connection process is seamlessly fast, which means that any user can easily request and approve remote access to their machine.

While being cost-effective, FixMe.IT does not compromise on functionality and offers a wide range of powerful features, including unattended access, file transfer, multi-session handling, auto reboot & reconnect, multi-monitor navigation, clipboard sharing, instant chat, session reporting & recording, branding, and more.

Built on the latest industry standards, FixMe.IT ensures the highest level of security for its users and allows IT pros to easily and securely resolve technical issues remotely without pre-installing software. What's more, it allows you to access your clients' computers in any environment: whether they are located behind firewalls, proxies or NAT.

Key benefits of FixMe.IT

Easy three-step connection
Lightweight & easy to use
Unlimited number of concurrent support sessions
Unattended access
Trouble-free connections in any environment
Secure data transfer & optional two-factor authentication
Branding options

Devices

Business size

S M L

Markets

United States, Canada, United Kingdom, Australia

Supported Languages

English

Images

FixMe.IT unattended clients
FixMe.IT account
FixMe.IT installation
FixMe.IT home page
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FixMe.IT video
FixMe.IT video
FixMe.IT video
FixMe.IT video
FixMe.IT screenshot: FixMe.IT unattended clients FixMe.IT screenshot: FixMe.IT account FixMe.IT screenshot: FixMe.IT installation FixMe.IT screenshot: FixMe.IT home page

Features

Total features of FixMe.IT: 10

  • Chat
  • Customizable Branding
  • Customizable Reporting
  • Drag & Drop Interface
  • Remote Access
  • Remote Control
  • Reporting & Statistics
  • Summary Reports
  • Two-Factor Authentication
  • Whiteboard

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Reviews

Overall rating

4.8 /5
(354)
Value for Money
4.7/5
Features
4.5/5
Ease of Use
4.8/5
Customer Support
4.7/5

Already have FixMe.IT?

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Showing 5 reviews of 354
R. curtis M.
Overall rating
  • Industry: Civil Engineering
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

Best Remote Access Software Available

Reviewed on 2018-11-21

I use this application daily to provide help desk and server support to many customers. The price...

I use this application daily to provide help desk and server support to many customers. The price is great and the features are fantastic.

Pros

The is by far the easiest remote access software I have ever used. As an IT manager, this software has saves me $1000s every month. With just a few clicks I can access customer's computers and correct problems while never leaving my office. My customers love this process. I can store computers for anytime access so I can manage many servers and computers 24/7 without requiring brick and mortar access.

Cons

If I could fix a few things I would make this software available for MAC and get a different URL. I have to constantly spell the word "IT". It seems such a simple word but it does not correlate to web browsing to the common internet user. Few people have ever visited a .it domain.

Stephen L.
Overall rating
  • Industry: Computer & Network Security
  • Company size: 11-50 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 8.0 /10

PC Paramedics use FixMe.IT

Reviewed on 2020-06-27

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user...

Network issues, Server issues, laptop and desktop issues. Printer issues. All the usual end user problems right down to data recovery on-line.

Pros

The client can watch what the techie is doing.
Works reasonably well on a poor rural broadband connection down to 2mb/sec down - 50Kbs up
Can see from the dashboard what connections have been made by team members

Cons

Trying to get luddites to run the client - not easy with older users especially. Lockdown has meant connecting to home working users used to having a co-worker close by who could assist. Can take 20 minutes sometimes to start a session! A simple click and go for the client would be a huge improvement.
Lack of Mac support is a big limitation, causing us to utilises two products.
Limit on number of unattended clients that can be stored is a pain in the Rse.

Steven C.
Overall rating
  • Industry: Information Technology & Services
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 10.0 /10

FixMe.IT is GREAT

Reviewed on 2021-02-12

FIxMe.IT has changed the way I do business. It has made my life so much easier. I can be productive...

FIxMe.IT has changed the way I do business. It has made my life so much easier. I can be productive during all hours of the day and night. FixMe.IT has helped me to help my customers.

Pros

I could go on and on about this product. It has LITERALLY changed the way I do business. I used to have to go onsite for all issues both big and small. Now I can remote into my customers computer and boom - I can fix whatever is going on - I can SEE what my customer wants me to see - I can have remote access to the computers I need access to and work on computers after work hours. It has made my life so much easier.

Cons

There is LITERALLY nothing I do not like about this product. It has all the things I need and want for this type of work.

Thomas B.
Overall rating
  • Industry: Computer Networking
  • Company size: 2-10 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 6.0 /10

It's hard to knock the product as it is but it's just ok

Reviewed on 2017-11-02

I am generally able to connect to my customers computers to assist with issues and install software

I am generally able to connect to my customers computers to assist with issues and install software

Pros

On demand sessions work great
East to install and setup remote clients
Easy to organize accounts by company

Cons

No Ability to go cross platform ie mac
No mobile ability
The remote control agent doesn't work, well, sometimes gets eaten by anti virus clients/or disappears for what ever reason and you can't cut copy paste really!!!

Their response is that's odd, just drag files...sorry to say that's a tedious endeavor with the spotty mouse movements.

Response from Techinline

Hi Thomas,

Thank you for the feedback and for being our valued customer. We regret that you've experienced this copy-paste issue - this is, indeed, non-standard behavior of our application, which in most cases can be attributed to custom or advanced antivirus settings, or other 3rd party local factors that we have absolutely no control over. As suggested in most reviews here, FixMe.IT's file transfer feature is quite reliable and easy to use. Furthermore, FixMe.IT offers several file transfer options including a file transfer button and drag-n-drop, so our intent at the time was to provide you with a feasible workaround in case copy-paste didn't work with a specific client machine.

Regards,
Dan | Techinline

Olaf D.
Overall rating
  • Industry: Education Management
  • Company size: 51-200 Employees
  • Used Weekly for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support
  • Likelihood to recommend 7.0 /10

Cheap & Stable

Reviewed on 2020-02-04

Reporting the above case (user revokable unattended access) would be taken in consideration by...

Reporting the above case (user revokable unattended access) would be taken in consideration by FixMe and that’s the last we heard about it. (almost a year now)

Pros

Cheap and stable is the opposite of my ex so that’s a plus.
Price -> Affordable per admin (unless you have 150+ unattended clients)
Stability -> No downtime experienced
Self updating client

Cons

- No OSX expert app
- No Android expert app
- No IOS expert app
- No client app for the above either, but that’s clear when you buy.
- Unattended client access can be revoked by the user without any hassle. (which isn’t helping if your client computers are used by schoolchildren)
- For every 150 unattended seats you need to buy an extra admin license, whether you have more than 1 admin or not

Showing 5 reviews of 354 Read all reviews

FixMe.IT FAQs

Below are some frequently asked questions for FixMe.IT.

FixMe.IT offers the following pricing plans:

  • Starting from: US$30.00/month
  • Pricing model: Subscription
  • Free Trial: Available

The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $30/seat/month Annual plan: $300/seat/month

FixMe.IT offers the following features:

  • 2-Way Desktop Sharing
  • File and Clipboard Transfer
  • Instant Chat Messaging
  • Logoff/Logon & Switch User
  • Multi-Monitor Support
  • Multi-Session Handling
  • Reboot & Automatically Reconnect
  • Restart in Safe Mode
  • Scaling Features
  • Session Reporting
  • Unattended Access
  • Video Session Recording

FixMe.IT has the following typical customers:

Small Business, Large Enterprises, Freelancers, Mid Size Business

FixMe.IT supports the following languages:

English

We do not have any information about what devices FixMe.IT supports

FixMe.IT integrates with the following applications:

Herfert Software

FixMe.IT offers the following support options:

Knowledge Base, FAQs, Online Support, Phone Support, Video Tutorials

Related categories

See all software categories found for FixMe.IT.