--- description: Detailed reviews on FixMe.IT based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare FixMe.IT with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: FixMe.IT Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Remote Support Software](/directory/563/remote-support/software) > [FixMe.IT](/software/2336/fixme-it) # FixMe.IT Canonical: https://www.getapp.ca/software/2336/fixme-it Page: 1 / 17\ Next: [Next page](https://www.getapp.ca/software/2336/fixme-it?page=2) > Remote support software designed for delivering on-demand and unattended support from anywhere in the world. > > Verdict: Rated **4.8/5** by 389 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of FixMe.IT Easy three-step connection Lightweight \& easy to use Unlimited number of concurrent support sessions Unattended access Trouble-free connections in any environment Secure data transfer \& optional two-factor authentication Branding options ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.8/5** | 389 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Techinline - **Location**: Toronto Ontario, Canada - **Founded**: 2007 ## Commercial Context - **Starting Price**: US$39.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: The unlimited subscription license offers complete freedom over the term of your purchase. Monthly plan: $39/seat/month Annual plan: $390/seat/year - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina and 130 more ## Features - Access Controls/Permissions - Activity Dashboard - Chat/Messaging - Collaboration Tools - Compliance Management - Customizable Branding - Customizable Reports - Drag & Drop - File Sharing Software - File Transfer - Live Chat Software - Monitoring - Multiple Monitor Access - Problem Management - Real-Time Chat - Real-Time Notifications - Remote Access/Control - Remote Support Software - Reporting & Statistics - Reporting/Analytics ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) - [Remote Work Software](https://www.getapp.ca/directory/1699/remote-work/software) - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) ## Alternatives 1. [TeamViewer ONE](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11626 reviews) 2. [Zoho Assist](https://www.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1406 reviews) 3. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1786 reviews) 4. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24103 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "Best IT support software." — 5.0/5 > **Jessica** | *November 16, 2021* | Accounting Software | Recommendation rating: 10.0/10 > > **Pros**: I like that I can help my clients immediately when they need help. > > **Cons**: I wish I could fit the screen to my monitor like I do with remote desktop. I have to use the controls to switch between screens and scroll through the screens when the monitors aren't the same size. > > I have always had a pleasant experience with FixMe.IT. It is easy to use and not very expensive for the features I get. Customer service always responds quickly and has always been very helpful. I like to have this software so I can see what my client sees and fix their issues without having to physically go to their office. I also like being able to log on to client's computers after they leave so it doesn't interrupt their work day. ----- ### "The single most valuable tool in any arsenal" — 5.0/5 > **Andrew** | *May 17, 2019* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Rocket fast access, unlimited troubleshooting capabilities, real time online status indicators, multiple client lists. Easy to use interface, multiple support sessions can be open at one time. Unattended access to any client machine. > > **Cons**: No ability to force wake a machine on unattended access. > > I am able to diagnose and fix my company's hardware and software packages from anywhere at any time. ----- ### "does what it needs to, good enough remote experience" — 3.0/5 > **Juan** | *May 1, 2018* > > **Pros**: ability to logon/logoff, remote reboot, simple UI, simple url visit, multiple sessions running at the same time > > **Cons**: too many clicks required by user to run/accept connections, has trouble with QHD resolution, can't enter credentials to run as admin must be ran as a service ----- ### "Great tool\!" — 4.0/5 > **Simon** | *January 15, 2020* | Accounting Software | Recommendation rating: 7.0/10 > > **Pros**: Access to client desktop withou the need for traveling to them > > **Cons**: gets blocked by a couple of either products/firewalls and have been unable to get installed at clients as a result > > Generally pretty good ----- ### "Cheaper than many alternatives" — 4.0/5 > **David** | *February 9, 2020* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: The price was right. We needed something to quickly connect to a client's computer that didn't cost an arm and a leg. > > **Cons**: It's not as bandwidth efficient as some other products. Some clients have slow internet and FixMe can be a bit laggy with them. > > We need a quick and inexpensive way to get connected to assist our customers and this gets the job done. ----- Page: 1 / 17\ Next: [Next page](https://www.getapp.ca/software/2336/fixme-it?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2336/fixme-it) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data