AppFolio Property Manager
About AppFolio Property Manager
Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.
AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes.
And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.
Key benefits of AppFolio Property Manager
• Professional, integrated websites position your business to stand out from the crowd.
• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.
• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.
• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.
• Dynamic universal search helps you easily find anything in the database.
• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.
•A dedicated client services manager is provided to personalize your unlimited support.
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- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Long Time User Still Enamorede
Reviewed on 2021-07-06
We have been using for over eight years with no plans to change. The software continues to improve,...
We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.
Pros
AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.
Cons
The lack of an open API. Support not as responsive as it was.
Reasons for Choosing AppFolio Property Manager
Better user interface and price point.Switched From
Yardi VoyagerReasons for Switching to AppFolio Property Manager
Best in class, elegant user interface, responsive design, early to market (we made decision eight years ago).- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
Property Management with AppFolio
Reviewed on 2023-11-15
Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the...
Overall, I love AppFolio. The system is clear, clean, and easy to follow and learn. A lot of the fields are self-explanatory and the help button is just a click away and the team with AppFolio does a good job with I ask for help. The explanations are clear, concise, easy to follow, and make sense. In the past 15 years, I have used many different software systems to track property management. AppFolio has been the easiest to navigate to get me the information I need and easy to use to manage all my properties.
Pros
AppFolio allows me to access my tenants and their information with a click of a button. It keeps all data about my tenant at my fingertips and also allows them to know what is going on with their lease, rent amounts, work orders, and other tasks they or I need to complete to keep our relationship working the best.
Cons
I wish that the tenant's application would stay with the tenant as the entire process progresses. When a person no longer is an applicant, but becomes a tenant and moves in, that application is stored elsewhere in the system. It would be more helpful to have the application stay with that new move-in. The application is always needed for legal issues. The system makes it easy to find but it seems it would be better served to stay within the entire process of the new move-in.
- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 5.0 /10
Review from Justin Ratzlaff of Henderson Management
Reviewed on 2017-02-10
We have been using Appfolio for a few years now. There are many things that I appreciate about the...
We have been using Appfolio for a few years now. There are many things that I appreciate about the product, but there are also many things that I don't appreciate. Overall, I am getting the feeling that Appfolio is getting too many customers as their popularity has grown. It seems that the customer service has taken a major hit. It also seems that it's a bit too exclusive as integration with other programs is difficult and in most cases impossible.
I used to manage the Leasing Department and during that time I tried to convince the team to start utilizing online lease signing. There was a problem though with customizing addenda to the lease and there were a few forms that we could not enter into the digital lease. Without the ability to have all forms in the lease, it defeated the entire purpose of going digital. My issue is that we got everyone on the team to add a suggestion to the forums and we have never heard a response. I get emails randomly saying that someone else has added a comment, but that's far as it goes. Recently the comments have been on the thread of Appfolio not listening to feedback from customers. All I can say is, I agree. Maybe this review will be seen.
I now manage the maintenance department and I am disappointed with the functionality of the maintenance capabilities. I understand that this is not a maintenance management software, but many management companies perform their own maintenance and require intelligent software for this purpose. Techs need to be scheduled, tracked, reviewed on performance, and much more. Again, I understand that this is not the main purpose of Appfolio. However, why would you not open yourself up to easy integration with a field service management software? We had to create a couple extra positions in the company to manage the transfer of information from Appfolio to our field service management software as integration does not seem to be important to Appfolio.
Pros
See above
Cons
See above
Response from AppFolio
Dear Justin, thank you for providing us with this constructive feedback. Your team's suggestions for leasing are a top priority for us and is something we plan to work on. We are currently working very hard on the maintenance feature - we welcome your feedback and hope these updates will solve the challenges you have been facing! A Product Specialist will be contacting you to go more in depth with your maintenance needs. As for your comments regarding customer service, we are sorry your experience has been negative! We truly value each of our customers and hope to continually create an excellent product and provide top notch service! Your Customer Success Manager will be contacting you to address your complaints and amend the situation. We hope to provide you with a more positive experience moving forward and to work with you and your team for many years to come!
- Industry: Real Estate
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
AppFolio is the Apple of Prop Management Software
Reviewed on 2023-10-30
In general this is the best property management software on the market if you have a portfolio of...
In general this is the best property management software on the market if you have a portfolio of 100 to about 1500 homes. Any smaller than that there might be simpler solutions that you could use in any larger than that you might need some customization that could be a little bit tricky to do an app folio. Before that midsize property manager this is the perfect product to really streamline your systems and give your residence and owners a great experience.
Pros
AppFolio simply works. Or should I say that it works simply. Whenever you're purchasing software the folks that are in charge of selling it will always tell you all the things that it can do. If I lined up at folio side by side next to various other property management software that I've used they all would check the boxes of doing all the things that you need them to do. However from using many of the different providers and have folio I can tell you that when our team turned on that folio it was far less training because everything just simply made sense. The screens look nice the reports made sense the dashboards made sense the flows were simple and easy to understand. It's very difficult to understand this type of nuance when buying software so I can only tell you that our experience was extremely smooth and running this especially when compared to using the competitors that we had done previously.
Cons
Personally I find some of the accounting functionality to be a little bit challenging but that could be simply a part of me not being an accountant.
Alternatives Considered
BuildiumReasons for Choosing AppFolio Property Manager
Hopefully it was simply the best option for the amount of homes that we had.Switched From
BuildiumReasons for Switching to AppFolio Property Manager
We use building them and it is a simple product that might work well if you have less than 100 homes but as you start to advance beyond that the flows and systems are simply not disadvanced is that folio and it's simply not as easy to use.- Industry: Real Estate
- Company size: 11–50 Employees
- Used Daily for 1+ year
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
A must-have for any property management company
Reviewed on 2022-08-26
AppFolio has been great overall. The product does have a steep learning curve. It took at least 6...
AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.
Pros
Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.
Cons
eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.
Reasons for Choosing AppFolio Property Manager
We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks.Switched From
QuickBooks OnlineReasons for Switching to AppFolio Property Manager
I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment.AppFolio Property Manager FAQs
Below are some frequently asked questions for AppFolio Property Manager.Q. What type of pricing plans does AppFolio Property Manager offer?
AppFolio Property Manager offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
We offer three plans for property managers: Core, Plus, and Max. Core is an out of the box solution with one powerful platform to run any property management business. Plus is a configurable solution for growing businesses with complex portfolios looking to standardize processes. Max is an enterprise solution for large operators that are focused on customization, data insights, and driving revenue.
Q. Who are the typical users of AppFolio Property Manager?
AppFolio Property Manager has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does AppFolio Property Manager support?
AppFolio Property Manager supports the following languages:
English
Q. Does AppFolio Property Manager support mobile devices?
AppFolio Property Manager supports the following devices:
Android (Mobile), iPhone (Mobile), iPad (Mobile)
Q. What other apps does AppFolio Property Manager integrate with?
AppFolio Property Manager integrates with the following applications:
ButterflyMX, Conservice ESG, Happy Property, Homebase, Knock, NetVendor, Opiniion, RentCheck, ShowMojo, zInspector
Q. What level of support does AppFolio Property Manager offer?
AppFolio Property Manager offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat
Related categories
See all software categories found for AppFolio Property Manager.
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- Association Management Software
- Property Management Software
- Real Estate Property Management Software
- HOA Software
- Lease Management Software
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- Commercial Real Estate Software
- Property Management Accounting Software
- Commercial Property Management Software
- Apartment Management Systems
