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AppFolio Property Manager

Name: AppFolio Property Manager
Rating: 4.5 (1928 reviews)

AppFolio Property Manager

4.5 (1,928)

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Cloud-based property management software.

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About AppFolio Property Manager

Run your entire portfolio on one powerful platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multifamily apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

AppFolio is a comprehensive, cloud-based property management software built to streamline and automate the key processes that keep your business thriving - from accounting to marketing & leasing to maintenance. Whether at the office or out in the field, your team always has access to the same data and reports so you can take control of your business and turn insights into action in minutes.

And with the ever growing AppFolio Stack™ integration marketplace, you can connect your favorite property management solutions to AppFolio to boost your team’s productivity and run your business from a single system of record.

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

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Not sure about AppFolio Property Manager? Compare with a popular alternative

AppFolio Property Manager

4.5 (1,928)

VS.

MRI Property Management

4.3 (88)

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Starting Price

No pricing found

US$5,000.00

Pricing Options

Free version

Free trial

Free version

Free trial

Features

117

118

Integrations

Ease of Use

4.5 (1,928)

4.0 (88)

Value for Money

4.3 (1,928)

3.9 (88)

Customer Service

4.3 (1,928)

4.2 (88)

Green rating bars show the winning product based on the average rating and number of reviews.

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Reviews

Overall rating

4.5 /5

(1,928)

Value for Money

4.3/5

Features

4.3/5

Ease of Use

4.5/5

Customer Support Software

4.3/5

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Showing 5 reviews of 1,928 Read all reviews

Showing 5 reviews of 1,928

K David

Overall rating

Industry: Real Estate
Company size: 2–10 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 9.0 /10

Long Time User Still Enamorede

Reviewed on 2021-07-06

We have been using for over eight years with no plans to change. The software continues to improve,...

We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.

Pros

AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.

Cons

The lack of an open API. Support not as responsive as it was.

Alternatives Considered

Entrata, Rent Manager, Yardi Voyager and Buildium

Reasons for Choosing AppFolio Property Manager

Better user interface and price point.

Switched From

Yardi Voyager

Reasons for Switching to AppFolio Property Manager

Best in class, elegant user interface, responsive design, early to market (we made decision eight years ago).

Autumn

Overall rating

Industry: Real Estate
Company size: 11–50 Employees
Used Daily for 2+ years
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 10.0 /10

A Life Saver

Reviewed on 2023-11-06

Pros

So many features to help with property management. Very easy to use.

Cons

I really don't have any complaints. Anything that I don't understand or need help with is easily fixed or understood through customer service which is outstanding.

Sam

Overall rating

Industry: Real Estate
Company size: 51–200 Employees
Used Daily for 2+ years
Review Source

Overall rating

Ease of Use
Likelihood to recommend 0.0 /10

Sudden Changes to Payment Processing - Very Disappointing

Reviewed on 2024-09-06

Our overall experience with AppFolio started off positive, but the sudden removal of credit card...

Our overall experience with AppFolio started off positive, but the sudden removal of credit card payment processing, without any warning, has been extremely disappointing. It created unnecessary stress for our team and our tenants. We expected more reliable service and better communication, especially regarding critical functionalities like payment processing. Given this experience, we are now exploring alternative software options that prioritize transparency and customer support.

Pros

Initially, AppFolio offered a user-friendly interface with features that helped streamline property management tasks like tracking maintenance requests and handling tenant communications efficiently.

Cons

AppFolio suddenly stopped allowing us to accept credit card payments from tenants without any prior notice or explanation. This caused major disruptions in our operations and inconvenienced our tenants. The lack of communication and support from their customer service made the situation even more frustrating.

Jade

Overall rating

Industry: Hospitality
Company size: 2–10 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 6.0 /10

Easy to use, very professional

Reviewed on 2024-11-21

I think this software is very good at keeping everything in order as they are received and they...

I think this software is very good at keeping everything in order as they are received and they usually download in the correct format. I haven't used any other software and I don't plan on changing now

Pros

I enjoy that appfolio puts the applications all in one spot with the order that they came in. It is very easy to use and locate the applications.

Cons

Occasionally the applications download and the full application does show up, so you have to go to a different section and get the application info that is all in different spots.

James

Overall rating

Industry: Financial Services Software
Company size: 51–200 Employees
Used Daily for 1+ year
Review Source

Overall rating

Value for Money
Ease of Use
Customer Support Software
Likelihood to recommend 9.0 /10

makes it easy to make/manage payments

Reviewed on 2024-11-20

can be an easy platform to use from both the user and client viewpoints

Pros

easy to make payments directly from my bank account

Cons

could be difficult to get a response from their contact people

Showing 5 reviews of 1,928 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

Q. What type of pricing plans does AppFolio Property Manager offer?

AppFolio Property Manager offers the following pricing plans:

Pricing model: Subscription
Free Trial: Not Available

AppFolio Property Manager offers a tiered pricing structure to accommodate the varying needs of property management businesses. The software is priced based on two main plans: Core and Plus. The Core plan is suitable for businesses seeking essential property management functionalities, while the Plus plan caters to those with more complex portfolios requiring advanced features. The Core plan entails a monthly subscription fee and a one-time onboarding fee based on the size of the portfolio. Similarly, the Plus plan includes a variable monthly subscription fee determined by the number of units managed, alongside a one-time onboarding fee.