About AppFolio Property Manager

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, paperless work order generation, report customization, and more.

AppFolio customers receive access to training and help resources, as well as an award-winning support team. Finally, a property management software that gives you the clarity to focus on what matters most.

Pricing starting from:

US$1.40/month

  • Free Version
  • Free Trial
  • Subscription

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

US$1.40/month

  • Free Version
  • Free Trial
  • Subscription

Images

AppFolio Property Manager Software - Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.
AppFolio Property Manager Software - Create customized, branded lease and renewal offers and addenda with fillable form fields that make it easy for applicants to complete electronically.
AppFolio Property Manager Software - Automate 1099 generation to dramatically simplify year-end accounting.
AppFolio Property Manager Software - Streamline the way you create, track, manage, and report on work orders.
AppFolio Property Manager Software - Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
AppFolio Property Manager Software - Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies. *if we can do six*
View 7 more
AppFolio Property Manager video
AppFolio Property Manager Software - Connect AppFolio to your favorite property management solutions with AppFolio Stack™, an integration marketplace where rich functionality and deep data access meets the intuitive user experience AppFolio customers love.
AppFolio Property Manager Software - Create customized, branded lease and renewal offers and addenda with fillable form fields that make it easy for applicants to complete electronically.
AppFolio Property Manager Software - Automate 1099 generation to dramatically simplify year-end accounting.
AppFolio Property Manager Software - Streamline the way you create, track, manage, and report on work orders.
AppFolio Property Manager Software - Give homeowners the best customer experience, from the minute they submit an architectural request to when they complete the update to their home.
AppFolio Property Manager Software - Quickly and easily send individual or mass texts to your residents and vendors through AppFolio, and be immediately notified of replies. *if we can do six*

Features

Total features of AppFolio Property Manager: 111

  • ACH Payment Processing
  • API
  • Access Controls/Permissions
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management Software
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Management Software
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing Software
  • Email Templates
  • Event Calendar
  • Event Management Software
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management Software
  • Financial Reporting Software
  • For Commercial Real Estate
  • For Investors & Traders
  • For Property Managers
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management Software
  • Lease Management Software
  • Lease Origination
  • Lease Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Online Payments
  • Owner Portal
  • Payment Processing Software
  • Portfolio Management
  • Property Database
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Rental Property Management Software
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management Software
  • Task Scheduling
  • Tax Management Software
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management Software
  • Video Support
  • Web-based Deployment
  • Website Integration
  • Website Management
  • Work Order Management

Alternatives

Quickbooks Online

4.3
#0 Alternative to AppFolio Property Manager
QuickBooks Online is a complete small business accounting solution which allows users to manage all their financial...

QuickBooks Online Advanced

4.4
#1 Alternative to AppFolio Property Manager
QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to...

Rent Manager

4.4
#2 Alternative to AppFolio Property Manager
Rent Manager is powerful property management software built for residential, commercial, and short-term-stay portfolios....

TOPS [ONE]

3.7
#3 Alternative to AppFolio Property Manager
TOPS [ONE] is a web-based community association management platform for management companies and self-managed communitie...

Reviews

Overall rating

4.5 /5
(1,822)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support Software
4.3/5

Already have AppFolio Property Manager?

Software buyers need your help! Product reviews help the rest of us make great decisions.

Showing 5 reviews of 1,822
K David
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 9.0 /10

Long Time User Still Enamorede

Reviewed on 7/6/2021

We have been using for over eight years with no plans to change. The software continues to improve,...

We have been using for over eight years with no plans to change. The software continues to improve, often from user comments and experiences.

Pros

AppFolio's user interface is the best in the business. They're short development cycle offers continued platform improvements. The software does every we need as a small owner/operator.

Cons

The lack of an open API. Support not as responsive as it was.

Alternatives Considered

Entrata, Rent Manager, Yardi Voyager and Buildium

Reasons for Choosing AppFolio Property Manager

Better user interface and price point.

Switched From

Yardi Voyager

Reasons for Switching to AppFolio Property Manager

Best in class, elegant user interface, responsive design, early to market (we made decision eight years ago).
Yan
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 6-12 months
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Great product and really terrible support

Reviewed on 7/18/2019

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if...

It is a tough call because the product is good. We migrated from Yardi and don't regret it BUT if I knew how weak the support team and the nightmare that we would have (for 7 months we couldn't reconcile bank accounts and the "boarding team" simply vanished) I would most likely have stayed with Yardi.

Pros

The software is definetly the right product. It is intuitive and very easy to use. Having used Yardi for 10+ years this product is simply outstanding. It is definitely not even close to what you can do in Yardi, but for 90% of what most of us do, it is allot easier and quicker then Yardi.

Cons

The company is suffering from a very bad support team. When they sell you the product it almost seems that these guys mastered the art of eSupport and you can solve problems with a click. This couldn't further from the truth. For most of the "how to" problems they are quick to respond and usually send you a quick article on how to. The problem becomes when you have a real problem, like late fees simply not posting the correct amounts at the wrong dates, or bank account balances don't add up...in general bigger problems call for a "we will put our head in the sand and hope it goes away" mentality.

Kate
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 1.0 /10

Inadequate Commercial Real Estate Software

Reviewed on 10/29/2020

Absolutely horrible. Using Appfolio has done nothing but make my job harder. The priority with...

Absolutely horrible. Using Appfolio has done nothing but make my job harder. The priority with Appfolio is clearly residential property management. I am involved in every function of Appfolio every single day & cannot stand it. Getting AF involved in things, such as user setting changes & cash account transfers should be an option, NOT a requirement.

Pros

The system-wide search feature, ability to change dates & descriptions of items most of the time & expiration date on recurring JEs. So far, customer support has been great for me - very friendly & helpful.

Cons

-Reporting is awful. Columns can be added but report pdf process does not auto-adjust size to page, which means converting to Excel to adjust. There are reports that do not have totals so have to convert those, too.-The financial reports were inadequate, so had to "upgrade" Excel to use Connect Tool just to make the reports look like the ones in the old software.-Rent Roll does not show correct occupancy rate (based upon SF not units, obviously).-Tenants cannot choose what to pay via online portal which causes time-consuming reapps.-The Smart Scan feature disregards recurring invoices, which are at least 60% of invoices paid.-Credits are auto-applied so have to unapply those to provide tenants a stmt that shows the credit, which should be a setting option NOT default.-Modified Cash Basis is not an acctg method choice. -We were not allowed to choose how to set-up cash accounts & must have AF's assistance when transferring banks.-Basic fields are not programmed into the tenant's page. There should be a lease abstract form for comm tenants. We should have option to choose what type of tenant to pull up apropos fields (res, comm, ind, etc.) &/or choose fields to add to the tenant's page.-Items rvsd from tenant's account disappear. We should have option to show rvsd items, as with the GL. Instead, items have to be manually credited & limited to one credit per g/l code per date. So much time wasted w/all the credits required for hurricane dest, esp since AF auto-applies credits.

Brian
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Way Better Than QuickBooks!

Reviewed on 11/15/2022

Appfolio has been great for me.

Appfolio has been great for me.

Pros

I went from QuickBooks and separate services for screening and renters insurance programs, to Appfolio which offers everything in one.

Cons

I didn't like that the accounting is handled by property rather than by company, but I got used to it.

Response from AppFolio

Hi Brian! Thank you for your review and feedback we truly appreciate it.

Sean
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A must-have for any property management company

Reviewed on 8/26/2022

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6...

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

Alternatives Considered

Rentec Direct, Yardi Voyager and Buildium

Reasons for Choosing AppFolio Property Manager

We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks.

Switched From

Quickbooks Online

Reasons for Switching to AppFolio Property Manager

I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment.
Showing 5 reviews of 1,822 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: US$1.40/month
  • Pricing model: Subscription
  • Free Trial: Available

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A $280/monthly minimum applies. Discounts are available with annual billing. Pricing includes: Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

AppFolio Property Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

ButterflyMX, Conservice ESG, HappyCo, Homebase, Knock, NetVendor, Opiniion, zInspector

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

Related categories

See all software categories found for AppFolio Property Manager.