About AppFolio Property Manager

Run your entire portfolio on one modern platform. AppFolio’s intuitive and user-friendly experience gives your property management team the tools they need to provide excellent service to residents and owners. Whether you manage multi-family apartment complexes, single-family homes, or community associations, our software has everything you need to streamline and grow your business.

Feature highlights: Self-service online owner and renter portals, online applications and leases, online payments, built-in screening, maintenance requests, mobile inspections, bulk text messaging, accounting and reporting, and a seamless mobile app experience. Also includes: property listings management, cash flow management, landlord insurance tracking, automatic bill posting, paperless work order generation, report customization, and more.

AppFolio customers receive access to training and help resources, as well as an award-winning support team. Finally, a property management software that gives you the clarity to focus on what matters most.

Pricing starting from:

US$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

Key benefits of AppFolio Property Manager

• Professional, integrated websites position your business to stand out from the crowd.

• A streamlined leasing flow simplifies the move-in and move-out process with automated rent and bill posting, unit vacancy tracking and rent increases.

• Online portals and a convenient mobile app keep renters and owners happy with 24/7 access to their accounts.

• Two-way texting reaches renters and owners where they are and keeps a digital record of all communication.

• Dynamic universal search helps you easily find anything in the database.

• Powerful, customizable reports allow you to keep a finger on the pulse of your business at any time, from any device.

•A dedicated client services manager is provided to personalize your unlimited support.

Typical Customers

  • Freelancers
  • Small Businesses (2-50)
  • Mid-size Companies (51-500)
  • Large enterprises (500 and more)

Deployment

  • Cloud-based
  • On-premise

Markets

United States

Supported Languages

English

Pricing starting from:

US$280.00/month

  • Free Version
  • Free Trial
  • Subscription

Top 5 alternatives to AppFolio Property Manager

Images

AppFolio Property Manager Software - Performance Dashboard
AppFolio Property Manager Software - Professional Websites
AppFolio Property Manager Software - Online Rental Application
AppFolio Property Manager Software - Online Tenant Portal
AppFolio Property Manager Software - RentMatch Comparison
View 6 more
AppFolio Property Manager video
AppFolio Property Manager Software - Performance Dashboard
AppFolio Property Manager Software - Professional Websites
AppFolio Property Manager Software - Online Rental Application
AppFolio Property Manager Software - Online Tenant Portal
AppFolio Property Manager Software - RentMatch Comparison

Features

Total features of AppFolio Property Manager: 108

  • ACH Payment Processing
  • Access Controls/Permissions
  • Accounting Software
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Application Management
  • Audit Management
  • Audit Trail
  • Background Screening
  • Bank Reconciliation
  • Billing & Invoicing
  • CRM Software
  • Calendar Management
  • Cash Flow Management
  • Client Portal
  • Comment Library
  • Commercial Inspections
  • Commercial Leases
  • Commercial Property Management Software
  • Committee Management
  • Communication Management
  • Contact Database
  • Contact Management Software
  • Credit Card Processing
  • Credit Check
  • Customer Database
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Deal Management
  • Document Management Software
  • Document Storage
  • Dues Management
  • Electronic Payments
  • Electronic Signature
  • Email Marketing Software
  • Email Templates
  • Event Calendar
  • Event Scheduling
  • Expense Tracking
  • Fee Collection
  • File Management
  • Financial Management Software
  • Financial Reporting Software
  • For Commercial Real Estate
  • For Investors & Traders
  • General Ledger
  • HOA Violation Enforcement
  • Income & Balance Sheet
  • Inspection Management
  • Insurance Management
  • Invoice Management
  • Late Fee Calculation
  • Lead Management Software
  • Lease Management Software
  • Lease Origination
  • Lease Tracking
  • Maintenance Management Software
  • Maintenance Scheduling
  • Member Database
  • Member Directory
  • Member Portal
  • Membership Management Software
  • Mobile Access
  • Online Payments
  • Owner Portal
  • Payment Processing Software
  • Portfolio Management
  • Property Database
  • Real Time Data
  • Real Time Notifications
  • Real Time Reporting
  • Recurring/Subscription Billing
  • Reminders
  • Rent Tracking
  • Rental Property Management Software
  • Repair Estimates
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Leases
  • Residential Properties
  • Retail Leases
  • Role-Based Permissions
  • SMS Messaging
  • Self Service Portal
  • Summary Reports
  • Task Management Software
  • Task Scheduling
  • Tax Management Software
  • Template Management
  • Templates
  • Tenant Portal
  • Tenant Tracking
  • Third Party Integrations
  • Transaction History
  • Transaction Monitoring
  • User Management
  • Vacancy Management
  • Vendor Management Software
  • Video Support
  • Website Integration
  • Website Management
  • Work Order Management

Alternatives

Yardi Voyager

4.2
#1 Alternative to AppFolio Property Manager
Yardi Voyager is a cloud-based real estate management system that allows businesses to manage and track properties and...

Buildium

4.5
#2 Alternative to AppFolio Property Manager
Web-based system that streamlines processes for property managers of rental properties, condos, and homeowners...

Yardi Breeze

4.0
#3 Alternative to AppFolio Property Manager
Yardi Breeze and Yardi Breeze Premier help property managers gain control of operations across residential, commercial,...

Propertyware

3.8
#4 Alternative to AppFolio Property Manager
Propertyware is a web-based property management solution that offers online property marketing, lead management and...

Reviews

Overall rating

4.6 /5
(1,785)
Value for Money
4.4/5
Features
4.3/5
Ease of Use
4.5/5
Customer Support Software
4.3/5

Already have AppFolio Property Manager?

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Showing 5 reviews of 1,785
Drew
Overall rating
  • Industry: Real Estate
  • Company size: 51-200 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Amazing Property Manager for Small-to-Medium Companies

Reviewed on 2019-12-20

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants,...

The biggest issue my company had was advertising vacancies. We were relying on walk-in tenants, which has not been a good source for 5-10 years. AppFolio is one-click to post to multiple free websites and syncs with Apartments.com if your company goes that route. Ease of use and great training/help files will keep us with them for years to come.

Pros

First and foremost, the value of the product. You get everything you need for cheaper than most of the other products out there. For my company, we transitioned from Buildium to AppFolio and instantly reaped the rewards. AppFolio provided us with an inexpensive company website, a quick and easy tool to post our vacancies to multiple websites, and great assistance during set-up.

Cons

I know some of the more expensive options offer more competitive pricing tools and a little more automation. Also, AppFolio had a few issues (like maintenance personnel not being able to see pictures on work orders using their mobile devices) that took AppFolio a while to start addressing.

Alternatives Considered

Yardi Voyager

Reasons for Choosing AppFolio Property Manager

Cost was a factor, but mostly not having good advertising with Buildium.

Switched From

Buildium

Reasons for Switching to AppFolio Property Manager

Cost vs. benefits. We are a medium size company (750 multifamily/single-family units) and did not need as many bells and whistles.

Response from AppFolio

Dear Drew, thanks so much for taking the time to leave a review. We're happy that your transition to AppFolio was a good one and that you are already reaping the benefit!

Sean
Overall rating
  • Industry: Real Estate
  • Company size: 11-50 Employees
  • Used Daily for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

A must-have for any property management company

Reviewed on 2022-08-26

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6...

AppFolio has been great overall. The product does have a steep learning curve. It took at least 6 months for our whole team to get comfortable using the software, but once they bought into it, it has completely transformed the way we do business.

Pros

Online rent payments, online maintenance requests, customizable reports, robust accounting features, dedicated support team, software is constantly evolving.

Cons

eCheck payments being returned as NSF when they shouldn't be, credit card payments are able to be cancelled months later after we've already given the money to the owner, owners aren't able to sign leases through their portal, steep learning curve.

Alternatives Considered

Rentec Direct, Yardi Voyager and Buildium

Reasons for Choosing AppFolio Property Manager

We used QuickBooks prior to getting AppFolio. As a property database, QuickBooks was highly limited. The accounting features in QuickBooks are fine, but we were overwhelmed with the amount of rent checks we had to handle every month. And QuickBooks does not help at all with keeping track of work orders. As the size of our staff and the size of our portfolio both started to grow, it soon became evident that we needed a software solution that was specifically designed for property managers, rather than a generalized business software like QuickBooks.

Switched From

Quickbooks Online

Reasons for Switching to AppFolio Property Manager

I read a lot of reviews for various property management software solutions, and most of them pointed to AppFolio as being the best one. It might not be the cheapest one, but in my opinion it is well-worth the investment.
Brandon
Overall rating
  • Industry: Food Production
  • Company size: 201-500 Employees
  • Used Weekly for 1+ year
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 5.0 /10

Tenant friendly

Reviewed on 2022-09-16

Overall my experience with the app is more positive then negative. The ease of use and current...

Overall my experience with the app is more positive then negative. The ease of use and current features are great.

Pros

I use this app because im a tenant. I love the ability to access information about my Lease agreement,Billing,Documents,Scheduling maintenance and getting information i might need help assessing.

Cons

Better customer service, Getting back to tenants in a timely manner, allowing more options when completing a maintenance request. Having the ability for a complaint page

Jessica
Overall rating
  • Industry: Commercial Real Estate Software
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 8.0 /10

Using AppFolio for property management

Reviewed on 2022-07-26

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities...

I have been very pleased with AppFolio. For several years we have used it as its minimum abilities but more recently discovered it has many other features that make managing properties easier and more efficient. The online training articles are very helpful and most of the time answer all of our questions.

Pros

The software was easy to use. I started using it without any training but because I was familiar with several pother software programs was able to navigate through pretty easily. It's intuitive and user friendly. The self help articles are also very handy and most of the time answer my questions.

Cons

There is a minimum number of units we had to maintain in oder to begin using AppFolio. And a minimum monthly amount to spend. For serval years we had to pay for more than we needed to meet this minimum amount monthly. Because we bill our properties back per unit, our company had to incur the additional expense until we were large enough.

Alternatives Considered

RealPage and Yardi Voyager

Reasons for Choosing AppFolio Property Manager

AppFolio offered more reporting and features and property owners we were pursuing as clients were already familiar with AppFolio.

Reasons for Switching to AppFolio Property Manager

The pricing was better. Also, RealPage does not allow you to directly send ACH payments to owners. You have to download an ACH file and send it to your bank. This requires additional work for us.
Douglas
Overall rating
  • Industry: Real Estate
  • Company size: 2-10 Employees
  • Used Daily for 2+ years
  • Review Source

Overall rating

  • Value for Money
  • Ease of Use
  • Customer Support Software
  • Likelihood to recommend 10.0 /10

Gold Standard in Property Management Accounting

Reviewed on 2022-09-16

Bottom line is it just works. Appfolio has done an outstanding job providing every feature you...

Bottom line is it just works. Appfolio has done an outstanding job providing every feature you need to manage rental property.

Pros

Very little down time with this online software. It's very easy to use and to train employees to use. There may be a feature they don't have, but I can't think of it.

Cons

The customer support has declined dramatically over the last couple of years as they moved to chat based from phone support. What you used to be able to accomplish in minutes now can take an hour. Also the initial sales contact was so bad that if I had not previously worked with Appfolio for years, I would have moved to another product.

Alternatives Considered

Yardi Voyager and Quickbooks Online

Reasons for Choosing AppFolio Property Manager

initially moved to Appfolio when another software company went out of business.

Reasons for Switching to AppFolio Property Manager

I had previously used Appfolio and it was far superior to my experience with several other software packages.
Showing 5 reviews of 1,785 Read all reviews

AppFolio Property Manager FAQs

Below are some frequently asked questions for AppFolio Property Manager.

AppFolio Property Manager offers the following pricing plans:

  • Starting from: US$280.00/month
  • Pricing model: Subscription
  • Free Trial: Available

Residential: $1.40/unit/month Commercial: $1.50/unit/month Student Housing: $1.40/unit/month Community Associations: $0.80/unit/month A $280/monthly minimum applies. Discounts are available with annual billing. Pricing includes: Online Applications, Automatic Data Backup, Bank-Grade Security, Company-Wide Training, Dedicated Support, Ongoing Upgrades, Unlimited Users, Unlimited Data Storage, Complete Accounting, Integrated Vacancy Posting, Professional Website, Online rent collection

AppFolio Property Manager has the following typical customers:

Self Employed, 2-10, 11-50, 51-200, 201-500, 501-1,000, 1,001-5,000

AppFolio Property Manager supports the following languages:

English

AppFolio Property Manager supports the following devices:

Android (Mobile), iPhone (Mobile), iPad (Mobile)

AppFolio Property Manager integrates with the following applications:

Alloy Access, AvidXchange, Blue Moon Software, ButterflyMX, NetVendor, True3D, Zillow 3D Home

AppFolio Property Manager offers the following support options:

Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat

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