---
description: Detailed reviews on EngageChat based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare EngageChat with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: EngageChat Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [AI Sales Assistant Software](/directory/3872/ai-sales-assistant/software) > [EngageChat](/software/2250294/engagechat)

# EngageChat

Canonical: https://www.getapp.ca/software/2250294/engagechat

> EngageChat is a cloud-based customer engagement platform combining WhatsApp Business API, AI agents, CRM, automation, and analytics.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of EngageChat

\* Centralizes marketing, sales, and support conversations across WhatsApp, Instagram, Facebook Messenger, SMS, RCS, voice, and website chat in a single shared inbox, removing the need for multiple disconnected tools.
\* No-code chatbot builder and natural-language AI agent builder allow non-technical teams to deploy automated conversation flows and AI agents without engineering resources.
\* AI Agents (Astra) handle FAQs, bookings, order updates, and lead qualification end-to-end, with automatic handoffs to human agents when needed, supporting higher conversation volumes without added headcount.
\* Copilot AI layer assists agents in real time by suggesting responses, summarizing long threads, scoring conversation quality via AI CX Score, and translating messages across languages instantly within the inbox.
\* BYOA (Bring Your Own Agent) option connects existing AI models (OpenAI, Claude, Gemini, or custom) into customer conversations while keeping data within the business's own environment.
\* Built-in WhatsApp CRM tracks leads, manages pipelines, and records customer interactions, supporting sales teams through the full lead-to-close cycle without a separate CRM tool.
\* Personalized broadcast campaigns with delivery tracking and ROI measurement give marketing teams direct visibility into campaign performance and revenue attribution.
\* Click-to-WhatsApp and Google Click-to-Message ad integrations route paid ad traffic directly into messaging conversations, connecting acquisition spend to engagement outcomes.
\* Native integrations with Shopify, WooCommerce, and Meta product catalog enable catalog sharing, abandoned cart recovery, and automated order confirmation and shipping update notifications.
\* RCS/SMS automatic channel fallback ensures message delivery when WhatsApp is unavailable, maintaining communication continuity without manual intervention.
\* WhatsApp Business Calling (VoIP) with an AI voice agent supports both inbound and outbound voice interactions within the same platform used for text-based channels.
\* Multi-number support accommodates separate teams, regions, or business units operating under distinct WhatsApp numbers from a single platform instance.
\* Campaign analytics and agent performance reporting provide measurable data on response times, resolution rates, and conversation quality, supporting operational and strategic decision-making.
\* Automated notifications for order confirmations, appointment reminders, and shipping updates reduce manual outreach workload across support and operations teams.

## About the vendor

- **Company**: EngageChat

## Commercial Context

- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Supported Languages**: English, Spanish
- **Available Countries**: United States

## Features

- CRM & Sales Stack Integration
- Embedded AI
- Human-in-the-loop (HITL)
- Revenue-Native Data Model
- Sales Task Automation & Forecasting

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat

## Category

- [AI Sales Assistant Software](https://www.getapp.ca/directory/3872/ai-sales-assistant/software)

## Links

- [View on GetApp](https://www.getapp.ca/software/2250294/engagechat)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/engagechat/> |
| en-AE | <https://www.getapp.ae/software/2250294/engagechat> |
| en-AU | <https://www.getapp.com.au/software/2250294/engagechat> |
| en-CA | <https://www.getapp.ca/software/2250294/engagechat> |
| en-GB | <https://www.getapp.co.uk/software/2250294/engagechat> |
| en-IE | <https://www.getapp.ie/software/2250294/engagechat> |
| en-NZ | <https://www.getapp.co.nz/software/2250294/engagechat> |
| en-SG | <https://www.getapp.sg/software/2250294/engagechat> |
| en-ZA | <https://www.getapp.za.com/software/2250294/engagechat> |

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