---
description: Detailed reviews on ChatBeacon based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ChatBeacon with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: ChatBeacon Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [ChatBeacon](/software/2095847/chatbeacon)

# ChatBeacon

Canonical: https://www.getapp.ca/software/2095847/chatbeacon

> ChatBeacon AIX is an AI-based live chat platform that helps businesses manage customer support and engagement through real-time conversations across websites and mobile apps.
> 
> Verdict: Rated **1.0/5** by 1 users. Top-rated for **Customer Support Software**.

-----

## Overview

### Key benefits of ChatBeacon

Engage customers in real time across websites and mobile apps. Boost customer satisfaction and sales with AI-powered chat. Customizable chat widgets that match your brand. Full chat history and CRM integration for seamless follow-up. Combine AI automation with live human support. Build long-term customer relationships and drive conversions.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **1.0/5** | 1 Reviews |
| Ease of Use | 1.0/5 | Based on overall reviews |
| Customer Support Software | 4.0/5 | Based on overall reviews |
| Value for Money | 2.0/5 | Based on overall reviews |
| Features | 3.0/5 | Based on overall reviews |
| Recommendation percentage | 10% | (1/10 Likelihood to recommend) |

## About the vendor

- **Company**: SmartMax Software Inc. (ChatBeacon)
- **Founded**: 2004

## Commercial Context

- **Starting Price**: US$39.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: ChatBeacon AIX licensing is based on concurrent logins. If you have 4 operators you want signed in concurrently, you will need 4 seats.
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: United States

## Features

- API
- Automated Responses
- Autoresponders
- CRM Software
- Canned Responses
- Chatbot Software
- Customizable Branding
- Geotargeting
- Natural Language Processing
- Offline Form
- Proactive Chat
- Real-time Consumer-facing Chat
- Screen Sharing Software
- Transfers/Routing

## Support Options

- Email/Help Desk
- Phone Support
- Chat

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software)

## Reviews

### "Complicated backend and poorly designed user desktop.  Dragged our site speed down." — 1.0/5

> **Verified Reviewer** | *December 23, 2017* | Retail | Recommendation rating: 1.0/10
> 
> **Pros**: It can integrate with Google translation and bot providers. Support was good from what appears was their only support tech.
> 
> **Cons**: The product has a complicated backend that will require help to set up and make changes.  There was a complete lack of documentation and instructions which were slowly coming out but nothing was together on the administrator's side for setup.
> 
> Make sure to measure site speed on your site before and after launching this type of integration.  Never had this problem in the past.

## Links

- [View on GetApp](https://www.getapp.ca/software/2095847/chatbeacon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/chatbeacon/> |
| en-AE | <https://www.getapp.ae/software/2095847/chatbeacon> |
| en-AU | <https://www.getapp.com.au/software/2095847/chatbeacon> |
| en-CA | <https://www.getapp.ca/software/2095847/chatbeacon> |
| en-GB | <https://www.getapp.co.uk/software/2095847/chatbeacon> |
| en-IE | <https://www.getapp.ie/software/2095847/chatbeacon> |
| en-NZ | <https://www.getapp.co.nz/software/2095847/chatbeacon> |
| en-SG | <https://www.getapp.sg/software/2095847/chatbeacon> |
| en-ZA | <https://www.getapp.za.com/software/2095847/chatbeacon> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"ChatBeacon","description":"ChatBeacon AIX is a live chat solution that enables real-time customer engagement via chat on websites and mobile apps. Features include customizable chat widgets, chat history, CRM integration, and AI-powered capabilities that help teams respond faster and more intelligently. The platform aims to improve customer satisfaction, boost sales, and build long-term customer relationships. Designed for retailers, eCommerce stores, banks, and credit unions, ChatBeacon AIX brings AI-driven conversations and human support together in one easy-to-deploy platform.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/09cf7420-5b73-43fa-8d58-17e4283b6e0a.png","url":"https://www.getapp.ca/software/2095847/chatbeacon","@id":"https://www.getapp.ca/software/2095847/chatbeacon#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":1.0,"bestRating":5,"ratingCount":1},"offers":{"price":"39","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows"},{"@id":"https://www.getapp.ca/software/2095847/chatbeacon#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Live Chat Software","position":2,"item":"/directory/561/live-chat/software","@type":"ListItem"},{"name":"ChatBeacon","position":3,"item":"/software/2095847/chatbeacon","@type":"ListItem"}]}]}
</script>