---
description: Detailed reviews on FeedMetrics based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare FeedMetrics with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: FeedMetrics Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Experience Software](/directory/601/customer-experience/software) > [FeedMetrics](/software/2084278/feedmetrics)

# FeedMetrics

Canonical: https://www.getapp.ca/software/2084278/feedmetrics

> FeedMetrics is an AI-powered platform for managing feedback and complaints, gathering input from customers and employees via surveys, campaigns, and complaint channels. Its AI sentiment analysis identifies themes, prioritizes issues, and triggers workflows to assign ownership based on risk. FeedMetrics centralizes feedback management for customer and employee experience initiatives across industries.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of FeedMetrics

Centralizes feedback collection across surveys, campaigns, and complaints without disrupting user experience
Surfaces real-time sentiment and emerging risks through automated detection and AI-driven analytics
Distinguishes critical issues from background noise to help teams focus on meaningful actions
Automates assignment, notification, and resolution workflows to ensure clear accountability
Supports continuous improvement by closing feedback loops and learning from identifiable patterns

## About the vendor

- **Company**: FeedMetrics

## Commercial Context

- **Starting Price**: US$99.00
- **Pricing model**: Usage Based (Free Trial)
- **Pricing Details**: feedmetrics, offers flexible subscription-based pricing designed to support growing teams as well as enterprise operations.

Our pricing structure is based on usage, features, and organizational scale allowing businesses to choose a plan that fits their operational needs.

Pricing Model

Monthly and annual subscription options

Scalable pricing based on:

Feedback and survey volume

Custom enterprise pricing available for multi-location and large organizations

Plan Structure

Essentials Plan
Ideal for small teams starting with structured feedback collection and basic complaint tracking.

Includes:

Feedback collection

Survey builder

Basic dashboard reporting

Complaint tracking

Growth Plan
Designed for growing organizations requiring automation and deeper insights.

Includes:

Advanced analytics

Escalation rule automation

SLA monitoring

Department-level performance views

Customer Experience Index (CXI)

Enterprise Plan
Built for larger organizations with complex workflows and multi-location operations.

Includes:

Advanced automation workflows

Role-based access controls

Multi-branch reporting

Priority support

Custom integrations

Dedicated onboarding

Free Trial

FT offers a free trial so teams can evaluate the platform before committing.
Live demos and guided onboarding sessions are also available upon request.

Implementation \& Support

Quick setup with guided onboarding

No complex technical implementation required

Dedicated support for Growth and Enterprise plans

Training resources available

Contract Flexibility

No long-term lock-in for standard plans

Annual plans available at discounted rates

Custom agreements for enterprise customers
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: Canada, France, Germany, India, United Kingdom, United States

## Features

- API
- Activity Dashboard
- Alerts/Notifications
- Anonymous Feedback
- Customer Segmentation
- Customizable Forms
- Customizable Templates
- Dashboard Software
- Data Import/Export
- Drag & Drop
- Email Marketing Software
- Email Reminders
- Feedback Management
- Multi-Channel Data Collection
- Multi-Channel Distribution
- Negative Feedback Management
- Pulse Surveys
- Question Library
- Real-Time Analytics
- Reminders

## Integrations (1 total)

- Zapier

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Related Categories

- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Survey Tools](https://www.getapp.ca/directory/234/survey/software)
- [360 Degree Feedback Software](https://www.getapp.ca/directory/1007/360-degree-feedback/software)

## Alternatives

1. [UmfrageOnline](https://www.getapp.ca/software/131259/enquetes-maken) — 4.6/5 (1616 reviews)
2. [Google Forms](https://www.getapp.ca/software/112857/google-forms) — 4.7/5 (11421 reviews)
3. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10450 reviews)
4. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2876 reviews)
5. [Zoho Survey](https://www.getapp.ca/software/91188/zoho-survey) — 4.6/5 (450 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2084278/feedmetrics)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/feedmetrics/> |
| en-AE | <https://www.getapp.ae/software/2084278/feedmetrics> |
| en-AU | <https://www.getapp.com.au/software/2084278/feedmetrics> |
| en-CA | <https://www.getapp.ca/software/2084278/feedmetrics> |
| en-GB | <https://www.getapp.co.uk/software/2084278/feedmetrics> |
| en-IE | <https://www.getapp.ie/software/2084278/feedmetrics> |
| en-NZ | <https://www.getapp.co.nz/software/2084278/feedmetrics> |
| en-SG | <https://www.getapp.sg/software/2084278/feedmetrics> |
| en-ZA | <https://www.getapp.za.com/software/2084278/feedmetrics> |

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