---
description: Detailed reviews on Watermelon based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Watermelon with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Watermelon Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Watermelon](/software/2083830/watermelon)

# Watermelon

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> Watermelon is a cloud-based, EU-hosted AI customer service platform for building AI Agents that automate conversations across chat.
> 
> Verdict: Rated **4.6/5** by 15 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Watermelon

\* Automates the large majority of customer conversations, reducing manual workload for support teams without requiring additional headcount.
\* Deploys AI agents across multiple channels, including website chat, WhatsApp, Instagram, Facebook Messenger, and email, from a single platform.
\* Provides a no-code agent builder, allowing non-technical teams to configure, train, and launch AI agents using company-specific data sources.
\* Centralizes all customer interactions into a unified inbox, giving support teams a single interface for managing both AI-handled and human-handled conversations.
\* Preserves full conversation history during AI-to-human escalations, so agents have complete context before responding.
\* Delivers conversation analytics and reporting, helping teams track volume, resolution patterns, and agent performance over time.
\* Integrates with Shopify, Zapier, and CRM platforms via API and native connectors, extending automation into existing business workflows.
\* Supports continuous AI agent availability across time zones, reducing response delays outside standard business hours.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.6/5** | 15 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.8/5 | Based on overall reviews |
| Value for Money | 4.6/5 | Based on overall reviews |
| Features | 4.1/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Watermelon
- **Founded**: 2016

## Commercial Context

- **Starting Price**: €99.00
- **Pricing model**: Flat Rate (Free version available)
- **Pricing Details**: Simple pricing. Built to scale.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Spanish
- **Available Countries**: Netherlands

## Features

- AI Copilot
- AI Summarization
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Appointment Management
- Appointment Scheduling Software
- Automated Responses
- Automated Routing
- Autoresponders
- CRM Software
- Canned Responses
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Code-free Development
- Collaboration Tools
- Communication Management

## Integrations (1 total)

- Asana

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Conversational Marketing Platform Software](https://www.getapp.ca/directory/1659/conversational-marketing-platform/software)
- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software)

## Alternatives

1. [Text](https://www.getapp.ca/software/2082384/text-app) — 4.7/5 (32 reviews)
2. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews)
3. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [inconnect](https://www.getapp.ca/software/2057354/inconcert-omnichannel-contact-center) — 3.9/5 (19 reviews)
5. [Velaro](https://www.getapp.ca/software/105929/velaro) — 3.9/5 (9 reviews)

## Reviews

### "Dynamic chat efficiency" — 4.0/5

> **Amjad** | *June 17, 2020* | Education Management | Recommendation rating: 10.0/10
> 
> **Pros**: We are pleasantly surprised with the efficiency of the chatbot and mismatches.
This way we get to know our customers and we make our chatbot more spontaneous.
> 
> **Cons**: I cannot search/filter in the chatbot conversations.
I have a pile of conversations from the chatbot but i have to scroll endlessly to get to specific conversations.
> 
> My overal experience is good. The Customer success manager is always clear in his explanation and also helps me to continue developing.

Innovation is a great thing\!

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### "Kind kan de was doen" — 5.0/5

> **Erhan** | *September 9, 2020* | Marketing & Advertising | Recommendation rating: 10.0/10
> 
> **Pros**: Het gemak waarmee je een chatbot op kunt zetten is ongekend. Een leek kan dit binnen een kwartier leren en zelf een chatbot opzetten die goed in elkaar zit. Alles spreekt voor zich\! Gedurende de beginperiode wordt je hierin meegenomen door iemand van Watermelon die je alle ins en outs laat zien en hoe alles werkt. Vervolgens ga je zelf aan de slag met de chatbot en als je vragen hebt staan ze altijd voor je klaar.
> 
> **Cons**: Paar kleine dingetjes zoals het wijzigen van de antwoorden van meerkeuzevragen nadat je deze hebt toegevoegd. Je moet dan eerst alle eerstvolgende vragen verwijderen om de vorige vraag aan te passen. Dit is echter al aangegeven en zijn ze bij Watermelon mee bezig.
> 
> Helemaal top\! Gebruiksvriendelijk, top klantenservice en top customer succes manager\!

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### "A very good deal." — 4.0/5

> **Cynthia** | *July 22, 2021* | Arts & Crafts | Recommendation rating: 8.0/10
> 
> **Pros**: Interacting with my customer base. It's so nice to be able to get to know the client better. I can address issues in real time.
> 
> **Cons**: Sometime there is a leg in communication. It's important to be able to understand the customers needs in real time.
> 
> Getting to contact customers is so important to everyone

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### "Super makkelijk in gebruik en aardige medewerkers" — 5.0/5

> **Lisa** | *January 12, 2023* | Human Resources | Recommendation rating: 10.0/10
> 
> **Pros**: Gemakkelijk in 1 overview alle chats met mijn klanten. Ik kan makkelijk alle kanalen in Watermelon doorzetten. Hierdoor krijgen mijn klanten altijd snel een antwoord en bespaar ik enorm veel tijd voor mijn andere werkzaamheden\! Doordat ik een chatbot hebt ingeschakeld (welke makkelijk in te stellen was), krijgen mijn klanten altijd antwoord, ook als ik er even niet ben\!
> 
> **Cons**: De mobiele app kan wel beter, maar ze hebben al aangegeven dit binnenkort aan te pakken.

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### "Gemakkelijk in de omgang\!" — 4.0/5

> **Jochem** | *May 28, 2020* | Transportation/Trucking/Railroad | Recommendation rating: 8.0/10
> 
> **Pros**: Het is een erg fijn, duidelijk, overzichtelijk programma wat gemakkelijk werkt en elke keer weer beter wordt bij elke update\!
> 
> **Cons**: Op zich verbeterd het programma zich met elke update wat er voor zorgt dat steeds minder factoren aanwezig zijn die "slecht" zijn.
> 
> Gemakkelijk in de omgang\! Zowel als programma maar ook qua persoonlijk contact\!

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## Links

- [View on GetApp](https://www.getapp.ca/software/2083830/watermelon)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/watermelon/> |
| en-AE | <https://www.getapp.ae/software/2083830/watermelon> |
| en-AU | <https://www.getapp.com.au/software/2083830/watermelon> |
| en-CA | <https://www.getapp.ca/software/2083830/watermelon> |
| en-GB | <https://www.getapp.co.uk/software/2083830/watermelon> |
| en-IE | <https://www.getapp.ie/software/2083830/watermelon> |
| en-NZ | <https://www.getapp.co.nz/software/2083830/watermelon> |
| en-SG | <https://www.getapp.sg/software/2083830/watermelon> |
| en-ZA | <https://www.getapp.za.com/software/2083830/watermelon> |

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