---
description: Detailed reviews on Guest Suite based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Guest Suite with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Guest Suite Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Review Management Software](/directory/575/feedback-and-reviews-management/software) > [Guest Suite](/software/2083016/guest-suite)

# Guest Suite

Canonical: https://www.getapp.ca/software/2083016/guest-suite

> Guest Suite is a French customer review management, online reputation, and presence management platform. Automated review collection, AI-powered review responses, Google Business Profile optimization, and multi-platform distribution. From independent businesses to multi-location networks.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Guest Suite

• Automated review collection : grow your Google reviews effortlessly: email, SMS, QR code, or kiosk invitations triggered after every transaction.

• AI-powered review responses : reply to all your reviews in seconds, assisted or fully automated, for a single location or an entire network.

• Presence management \& Google listings : optimize and synchronize your Google Business Profile listings and local info (NAP) across all locations for stronger local visibility.

• Multi-platform distribution : publish your reviews across Google, social networks, industry platforms, and your website from a single place.

• Semantic \& competitive analysis : surface strengths and improvement areas in customer feedback, and monitor your local competitors' reputation.

• Multi-location governance : headquarters-to-location control, access and permission management per location, approval workflows, and consolidated reporting.

• API \& business connectors : integrate with your CRM, PMS, real estate software, automotive DMS, or retail POS: each transaction triggers a review request and feeds your CRM.

• Certified French solution : French vendor, data hosted in France, NF Service AFNOR certification, and dedicated customer support.

• Risk-free start : free 14-day trial with no card, then Pack Étoile at €39/month for independents or volume-based pricing for networks.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 3.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Guest Suite

## Commercial Context

- **Pricing model**: Other (Free version available) (Free Trial)
- **Pricing Details**: Nos tarifs sont dégressifs en fonction de votre nombre de point de vente.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: Dutch, English, French, German, Italian, Spanish
- **Available Countries**: Belgium, Canada, France, Germany, Ireland, Italy, Spain, Switzerland, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Automated Responses
- Brand Management Software
- Brand Tracking
- CES Survey Structure
- CRM Integration
- CSAT Survey Structure
- Campaign Analytics
- Campaign Management Software
- Campaign Planning
- Campaign Scheduling
- Campaign Segmentation
- Churn Management
- Collaboration Tools
- Commenting/Notes

## Integrations (23 total)

- Asterio
- Ava
- Booking
- Booking.com for Business
- FASTbook
- GeHo
- Google Business Review Link Generator
- Google My Business Post Scheduler
- Google My Business Pro Services
- Google My Business Review Manager
- Kepler
- LoungeUp
- Medialog Hotel
- Mews
- Misterbooking PMS

... and 8 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)

## Related Categories

- [Review Management Software](https://www.getapp.ca/directory/575/feedback-and-reviews-management/software)
- [Campaign Management Software](https://www.getapp.ca/directory/304/campaign-management/software)
- [Brand Management Software](https://www.getapp.ca/directory/302/brand-management/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)
- [Reputation Management Software](https://www.getapp.ca/directory/873/reputation-management/software)

## Alternatives

1. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1205 reviews)
2. [Birdeye](https://www.getapp.ca/software/112535/birdeye) — 4.7/5 (704 reviews)
3. [rater8](https://www.getapp.ca/software/2057122/rater8) — 5.0/5 (183 reviews)
4. [ReputationStacker](https://www.getapp.ca/software/2071031/reputationstacker) — 4.9/5 (46 reviews)
5. [TrueReview](https://www.getapp.ca/software/2043135/truereview) — 5.0/5 (154 reviews)

## Reviews

### "Super outil de gestion des avis et fiches Google" — 5.0/5

> **Paul** | *October 16, 2025* | Textiles | Recommendation rating: 10.0/10
> 
> **Pros**: Logiciel ultra intuitif et ergonomique. Pratiquement 90% de ma gestion d'e-réputation est automatisé. Je n'ai jamais besoin de m'en soucier. Que ce soit la collecte d'avis ou la réponse aux avis, tout se fait automatiquement.
> 
> **Cons**: Pas la possibilité de publier ou faire des posts directement sur les réseaux sociaux pour mettre en avant les avis.
> 
> Logiciel simple d'utilisation, qui permet d'aller très loin dans la gestion des avis mais surtout dans l'analyse de la satisfaction client grâce à la nouvelle analyse sémantique. Un accompagnement au top, toujours dispo \!

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### "Une solution de gestion de e-réputation efficace" — 4.0/5

> **Florian** | *February 7, 2024* | Professional Training & Coaching | Recommendation rating: 8.0/10
> 
> **Pros**: Les avis issus de nombreuses plateformes d'avis rassemblés sur une seule page, la possibilité de répondre aux avis directement depuis l'outil sur certaines plateformes, les enquêtes de satisfaction personnalisables
> 
> **Cons**: L'interface pas toujours très intuitive et assez vieillissante sur certains écrans de l'outil

-----

### "Outil recueil avis clients" — 5.0/5

> **Morgane** | *September 23, 2022* | Consumer Goods | Recommendation rating: 9.0/10
> 
> **Pros**: L'enquête est personnalisable et permet d'aborder tous les points nécessaires au recueil de l'avis client. La version booster est un vrai plus. Il est très facile de répondre aux avis déposés par les clients. Le service client est plutôt réactif et vous accompagne si vous rencontrez des problèmes dans la configuration ou l'envoi d'enquêtes.
> 
> **Cons**: Attention à bien rentrer les bonnes informations lors de l'import pour avoir un suivi des clients que vous allez solliciter à plusieurs reprises.

## Links

- [View on GetApp](https://www.getapp.ca/software/2083016/guest-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/guest-suite/> |
| en-AE | <https://www.getapp.ae/software/2083016/guest-suite> |
| en-AU | <https://www.getapp.com.au/software/2083016/guest-suite> |
| en-CA | <https://www.getapp.ca/software/2083016/guest-suite> |
| en-GB | <https://www.getapp.co.uk/software/2083016/guest-suite> |
| en-IE | <https://www.getapp.ie/software/2083016/guest-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2083016/guest-suite> |
| en-SG | <https://www.getapp.sg/software/2083016/guest-suite> |
| en-ZA | <https://www.getapp.za.com/software/2083016/guest-suite> |

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