---
description: Detailed reviews on Amtelco Contact Center Software based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Amtelco Contact Center Software with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Amtelco Contact Center Software Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Amtelco Contact Center Software](/software/2082871/amtelco-contact-center-software)

# Amtelco Contact Center Software

Canonical: https://www.getapp.ca/software/2082871/amtelco-contact-center-software

> Amtelco Contact Center Software provides customizable applications designed for business call centers, hospital contact centers, and telephone answering services of all sizes. The software features advanced call routing, automated processes, and streamlined workflows that unify disparate systems into a single integrated solution. It includes skills-based routing, speech recognition, and detailed analytics to enhance operational efficiency while maintaining service quality.
> 
> Verdict: Rated **4.5/5** by 2 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Amtelco Contact Center Software

Teams can streamline communication and workflows with a unified platform that connects all systems, reducing data inconsistencies and improving efficiency across the contact center.
The system lets stakeholders enhance agent productivity and caller satisfaction through advanced features, such as skills-based call routing, speech recognition, and customizable scripts that guide agents through every interaction.
It empowers callers with self-service options, automated greetings, and voice-activated menus, allowing agents to access information quickly without waiting for an agent.
Usres can gain actionable insights with detailed reporting and analytics, helping managers track key metrics, optimize performance, and make informed decisions for continuous improvement.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 2 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Amtelco
- **Founded**: 1976

## Commercial Context

- **Starting Price**: US$30,000.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Pricing is based on seat licences and other factors, including cloud-based or on-premises software location.
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise)
- **Supported Languages**: English, French, Spanish
- **Available Countries**: Argentina, Australia, Belgium, Bolivia, Brazil, Chile, Colombia, Denmark, Ecuador, Finland, France, Germany, Greece, Iceland, Ireland, Italy, Netherlands, New Zealand, Norway, Paraguay and 10 more

## Features

- AI Copilot
- AI Summarization
- API
- Activity Tracking
- Alerts/Escalation
- Automated Responses
- Automatic Call Distribution
- Blended Call Center
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tracking Software
- Call Transcription
- Call Transfer
- Callback Scheduling
- Caller ID

## Integrations (11 total)

- AWS Cloud9
- AWS CloudFormation
- Avaya UCaaS
- Cisco AnyConnect
- EMR Software
- EPIC
- Oracle Health Ambulatory Suite
- PagerDuty
- Spok Care Connect
- TigerConnect
- TigerConnect Physican Scheduling

## Support Options

- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Reviews

### "A Powerful Platform Backed by True Partnership" — 5.0/5

> **Stephanie** | *February 5, 2026* | Telecommunications | Recommendation rating: 10.0/10
> 
> **Pros**: Amtelco's software is incredibly reliable and purpose built for low or high volume, mission critical contact centers. The flexibility of the platform allows you to customize workflows, scripting, and call handling to fit your operation rather than forcing you into a one size fits all model. It is powerful, scalable, and clearly designed by people who understand the day to day realities of contact center work. Their 24/7 support is superb and provides peace of mind knowing knowledgeable help is always available when you need it.
> 
> **Cons**: Because the platform is so robust, there can be a learning curve. It is not a plug and play system, but that is the tradeoff for the level of control and customization it provides.
> 
> We have been using Amtelco products for over 30 years and have successfully grown and scaled our contact center using their solutions. While there are pros and cons with any vendor, Amtelco’s commitment to its customers and genuine investment in the success of our business set them apart. Their focus on long term partnerships and customer success is why we plan to continue using Amtelco products for the next 30 years.

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### "Amtelco Software Review" — 4.0/5

> **Jose** | *February 6, 2026* | Telecommunications | Recommendation rating: 9.0/10
> 
> **Pros**: Have been using Amtelco Software since about 2004. They are always there for us when we need support. They test the products as thoroughly prior to upgrade offers.  More and more web based software is great with the ability apply in cloud set ups.
> 
> **Cons**: I really cant think of any Cons related to the software and service. Just like with anything there may be bugs, but the team is responsive and ready to help you resolve or with a temp workaround.
> 
> Great experience with all the techs and implementation people. They are very professional and do there best to have you set up for long term success. Community support is very helpful.

## Links

- [View on GetApp](https://www.getapp.ca/software/2082871/amtelco-contact-center-software)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/amtelco-contact-center-software/> |
| en-AE | <https://www.getapp.ae/software/2082871/amtelco-contact-center-software> |
| en-AU | <https://www.getapp.com.au/software/2082871/amtelco-contact-center-software> |
| en-CA | <https://www.getapp.ca/software/2082871/amtelco-contact-center-software> |
| en-GB | <https://www.getapp.co.uk/software/2082871/amtelco-contact-center-software> |
| en-IE | <https://www.getapp.ie/software/2082871/amtelco-contact-center-software> |
| en-NZ | <https://www.getapp.co.nz/software/2082871/amtelco-contact-center-software> |
| en-SG | <https://www.getapp.sg/software/2082871/amtelco-contact-center-software> |
| en-ZA | <https://www.getapp.za.com/software/2082871/amtelco-contact-center-software> |

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