--- description: Detailed reviews on Text based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Text with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Text Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Conversational AI Platforms](/directory/1647/conversational-ai-platform/software) > [Text](/software/2082384/text-app) # Text Canonical: https://www.getapp.ca/software/2082384/text-app Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2082384/text-app?page=2) > Text is customer service software that goes beyond resolving conversations — it turns them into revenue. AI agents work alongside human agents in one inbox, handling support, qualifying leads, and driving sales. Trained on your knowledge base. Ready to go in minutes. > > Verdict: Rated **4.7/5** by 26 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Text 1\. Support that sells. Your AI agent doesn't just resolve conversations. It spots buying signals, engages hesitant shoppers, and turns routine questions into revenue. 2. AI agent that takes action, not just answers. It resolves, recommends, qualifies, and routes on its own. Define what it does in plain language and it executes, no code needed. 3. Smarter transfers, not just faster ones. When a conversation needs a human, the AI collects details and context first. Your agents never start a conversation cold. 4. One inbox, every channel. Chat, email, Messenger, SMS. Tickets and chats unified with shared tagging and routing. No tab-switching, no lost threads. 5. Ticketing built into the same inbox. Create, assign, and track tickets without leaving the conversation. Shared tagging, priorities, and SLAs across chat and email. 6. Full context in every sidebar. Browsing history, cart contents, previous chats, and order data visible at a glance. The AI acts on it. Your agents see it. 7. Performance hub for the whole team. Agent workload, response times, satisfaction scores, and AI performance side by side. See who's doing what and where the bottlenecks are. 8. See how support drives revenue. Track what your AI agent sells, saves, and surfaces. Measure performance by manual, AI-assisted, and fully automated, with metrics built for support teams that also sell. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 26 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.3/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Text - **Location**: Boston, US - **Founded**: 2002 ## Commercial Context - **Starting Price**: US$25.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Text is designed to make customer support faster, smarter, and more efficient through AI, automation, and a unified workspace. Our pricing model reflects that philosophy: simple, scalable, and predictable - so you only pay for the value you use. Whether you are a small team getting started with AI or a global enterprise managing thousands of conversations daily, Text offers a plan tailored to your needs. Join thousands of teams already using Text. Start today, no credit card required. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise) - **Supported Languages**: English - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more ## Features - A/B Testing - AI Copilot - AI Summarization - AI/Machine Learning - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Application Management - Appointment Management - Appointment Scheduling Software - Audience Targeting - Augmented Analytics - Automated Responses - Automated Routing - Autoresponders - Batch Communications - CRM Software ## Integrations (42 total) - Adobe Commerce - BigCommerce - ChatBot - ChatGPT - Chatbot - Claude - Google Tag Manager 360 - HelpDesk - KnowledgeBase - Live Chat Alternative - Live Chat App - Live Chat Software - Live Chat Software - LiveChat - Magento 2 Blog Extension ... and 27 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - 24/7 (Live rep) - Chat ## Category - [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software) ## Related Categories - [Customer Service Software](https://www.getapp.ca/directory/231/customer-service/software) - [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software) - [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software) - [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software) - [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software) ## Alternatives 1. [WhatsApp](https://www.getapp.ca/software/2035411/whatsapp) — 4.7/5 (16354 reviews) 2. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24098 reviews) 3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1780 reviews) 4. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews) 5. [Intercom](https://www.getapp.ca/software/91379/intercom) — 4.5/5 (1133 reviews) ## Reviews ### "Great LiveChat tool with a sleek rebranding, but a pricey investment" — 5.0/5 > **Samantha** | *April 22, 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: I’ve used Text since 2017, and it’s a pretty polished chat tool. A big highlight for me is the Sneak Peek feature; seeing what a customer is typing before they even hit send really helps speed up our responses. The UI is straightforward enough that new agents can pick it up quickly, and the options for integration (whatsapp, instagram, fb messenger, SMS, etc.) is great for staying connected across different customer facing platforms. > > **Cons**: The biggest issue for me is the cost - it's almost priced right out of our budget, especially as your team gets larger. I find a lot of the AI features a bit underwhelming; they just don’t live up to the hype for me. A lot of the more useful reporting and automation tools are only available for a premium. > > Overall, it’s been a solid experience, which is why I’ve stuck with them since 2017. The core chat tool is dependable and it just works, which is the most important thing for my team. While the platform is reliable, the price increases and heavy focus on AI features that don't really hit the mark make it harder to justify the high cost than it used to be. It’s a good product, but it’s becoming a luxury for smaller teams. ----- ### "Robust platform with excellent customer support and up-to-date AI features" — 5.0/5 > **Melissa** | *April 27, 2026* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: - Customer support is always helpful, ensuring resolution of issue. - Regular improvements and extra features, often not costing extra. > > **Cons**: - Some of my favourite people who I've worked with over the 8 years we've used Text have moved on to other jobs. > > Strong product that keeps up with the customer needs and the ever-changing improvements with technology and AI. I've been a customer for over 8 years and have no plans on changing platforms since Text is a well rounded platform offering LiveChat, HelpDesk and ChatBot options. Customer service/support is always top-tier. ----- ### "Good for me" — 3.0/5 > **Alisha** | *April 27, 2026* | Higher Education Software | Recommendation rating: 10.0/10 > > **Pros**: It was fast and easy. I didn't have any issues using it. I would use it again, it is user-friendly for me. > > **Cons**: I didn't have any dislikes. I really don't have anything negative to say about the applications, as I didn't have any problems. > > It was a good experience. I will be happy to share with others and tell others about the application. ----- ### "Elephant Brain- Simple, Smart, and Reliable Communication Tool" — 5.0/5 > **Bernard** | *April 24, 2026* | Computer & Network Security | Recommendation rating: 3.0/10 > > **Pros**: I like its simplicity and how easy it is to use on a daily basis. The interface is clean, fast, and very intuitive, which makes communication smooth. It feels intelligent and reliable, and it helps my team stay organized and respond quickly without confusion or delays. > > **Cons**: The pricing structure could be improved. Charging per user can become expensive as the team grows. A flat pricing model or more flexible plans that allow more team members to join without increasing costs significantly would make it more scalable and accessible. > > Overall, my experience has been excellent. I have not encountered any major issues while using it. The platform is very fluid, responsive, and dependable for daily operations. It consistently performs well and makes communication and workflow management much easier for my team. ----- ### "Support team now contributes to sales" — 5.0/5 > **Jerry** | *March 13, 2026* | Marketing & Advertising | Recommendation rating: 10.0/10 > > **Pros**: What surprised me most is that it doesn't just support, it sells. The AI recommends products, spots upsell moments, and converts them without anyone on our team lifting a finger. Copilot keeps human agents sharp too, pulling full conversation history the moment they take over. No repetition, no dropped context, just a smooth handoff that customers don't even notice. > > **Cons**: If you want the AI to cross-sell intelligently, you need to invest time upfront in configuring the knowledge sources and skills. The out-of-the-box experience is solid, but the real results come after you've put in that setup work. It's worth it; just go in knowing it's not a one-click solution. > > Text changed how we think about support. We used to measure success by ticket close times. Now we track revenue influenced by support interactions. Cross-sells happen automatically, loyalty builds in real time, and our team focuses on the cases that actually need a human. It's the first tool that made support feel like a genuine growth function, not just a cost we manage. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2082384/text-app?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2082384/text-app) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | ----- ## Structured Data