---
description: Detailed reviews on eesel AI based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare eesel AI with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: eesel AI Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Chatbot Software](/directory/2795/chatbot/software) > [eesel AI](/software/2081924/eesel)

# eesel AI

Canonical: https://www.getapp.ca/software/2081924/eesel

> eesel AI is a cloud-based platform that deploys autonomous AI agents inside existing helpdesks and communication tools to automate.
> 
> Verdict: Rated **4.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of eesel AI

\* Automates tier-1 support ticket resolution, freeing human agents to focus on complex cases and significantly reducing overall ticket handling volume.
\* Connects to existing knowledge bases across platforms such as Confluence, Notion, and Google Docs, ensuring agents draw from up-to-date, organization-specific content.
\* Deploys inside tools teams already use, including Zendesk, Slack, and Microsoft Teams, eliminating the need to migrate to a new support interface.
\* Supports simultaneous multi-channel query handling, maintaining consistent response quality across customer-facing and internal support channels.
\* Provides a no-code configuration interface for setting agent tone, escalation rules, and knowledge sources, reducing reliance on technical resources for setup and maintenance.
\* Surfaces usage analytics and resolution data, giving administrators visibility into agent performance and gaps in knowledge base coverage.
\* Scales support capacity without proportional increases in headcount, making it viable for growing mid-sized and enterprise teams managing high inbound query volumes.

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software |  | Based on overall reviews |
| Value for Money |  | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: eesel

## Commercial Context

- **Starting Price**: US$799.00
- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: eesel offers multiple tiers of servicing, depending on your company requirements. 

Custom plans can be crafted to your specific requirements, while the Team and Business plans offer comprehensive, out of the box solutions. 

For our full list of pricing tiers, check out our pricing page.
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, French, German, Japanese, Korean, Spanish, Swedish
- **Available Countries**: Australia

## Features

- AI/Machine Learning
- Activity Dashboard
- Alerts/Escalation
- Automated Responses
- Autoresponders
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Communication Management
- Configurable Workflow
- Contextual Guidance
- Customer Database
- Customer Service Analytics
- Customizable Branding
- Drag & Drop
- Email Management Software
- Engagement Tracking
- Intent Recognition
- Knowledge Base Management
- Live Chat Software

## Integrations (9 total)

- Fin
- Freshdesk
- Gorgias
- HubSpot Service Hub
- Lot Wizard Pro
- Salesforce Platform
- Shopify
- Slack
- Teams

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Chat

## Category

- [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software)

## Related Categories

- [Chatbot Software](https://www.getapp.ca/directory/2795/chatbot/software)
- [Conversational AI Platforms](https://www.getapp.ca/directory/1647/conversational-ai-platform/software)
- [AI Agents for Customer Support](https://www.getapp.ca/directory/5025/ai-agents-for-customer-support/software)
- [Customer Support Software](https://www.getapp.ca/directory/562/customer-support/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1789 reviews)
2. [Freshchat](https://www.getapp.ca/software/106095/freshchat) — 4.2/5 (173 reviews)
3. [Tidio](https://www.getapp.ca/software/105081/tidio-chat) — 4.7/5 (590 reviews)
4. [Sobot Nexus](https://www.getapp.ca/software/2079329/sobot) — 4.9/5 (118 reviews)
5. [Talkdesk](https://www.getapp.ca/software/100659/talkdesk) — 4.5/5 (734 reviews)

## Reviews

### "A personal ChatGPT" — 4.0/5

> **Veronica** | *September 11, 2023* | Information Technology & Services | Recommendation rating: 8.0/10
> 
> **Pros**: I like that eesel is different compared to other AI models in a way that the content are exclusively related to the company documentation. I think it’s a nice way to find information without asking to colleagues or wasting time in searching through files.
> 
> **Cons**: If the document is not well written , then eesel would have some trouble giving a correct output (but obviously this will depend on the document loaded and not eesel itself)
> 
> Overall positive

## Links

- [View on GetApp](https://www.getapp.ca/software/2081924/eesel)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/emerging-technology-software/a/eesel/> |
| en-AE | <https://www.getapp.ae/software/2081924/eesel> |
| en-AU | <https://www.getapp.com.au/software/2081924/eesel> |
| en-CA | <https://www.getapp.ca/software/2081924/eesel> |
| en-GB | <https://www.getapp.co.uk/software/2081924/eesel> |
| en-IE | <https://www.getapp.ie/software/2081924/eesel> |
| en-NZ | <https://www.getapp.co.nz/software/2081924/eesel> |
| en-SG | <https://www.getapp.sg/software/2081924/eesel> |
| en-ZA | <https://www.getapp.za.com/software/2081924/eesel> |

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