---
description: Detailed reviews on Ecaldima based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Ecaldima with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Ecaldima Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Ecaldima](/software/2081448/ecaldima)

# Ecaldima

Canonical: https://www.getapp.ca/software/2081448/ecaldima

> ECALDIMA is an IT service management (ITSM) and business process management (BPM) platform that offers automation, custom workflows, APIs, and secure deployment for IT and business operations.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

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## Overview

### Key benefits of Ecaldima

•ECALDIMA helps automate service requests, incidents, and approvals with customizable workflows tailored as per the business logic.

•It helps track and manage IT and non-IT assets with real-time visibility and lifecycle control.

•The tool integrates with Active Directory, Microsoft 365, and third-party tools using REST APIs.

•Users can monitor performance with dynamic dashboards and SLA tracking for continuous service improvement.

•Centralizes all service operations in a single platform, enabling seamless collaboration across teams and eliminating tool fragmentation.

## About the vendor

- **Company**: ECALDIMA

## Commercial Context

- **Starting Price**: €19.00
- **Pricing model**: Per User (Free Trial)
- **Pricing Details**: The Ecaldima Service Agent Plan includes full access to ticket management, request validation, task execution, and workflow processing. Licenses are concurrent, meaning you only pay for the number of agents working at the same time—ideal for teams with rotating shifts or varying workloads. Users submitting requests or tracking their status do not require a license, making this plan cost-effective for organizations with large user bases. Optional add-ons are available for advanced analytics, external system integrations, and workflow customization. This flexible pricing model ensures that you only pay for active support roles, while empowering your entire organization to interact with services efficiently.
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise)
- **Supported Languages**: English, French, German, Italian, Spanish
- **Available Countries**: France, Germany, Italy, Spain

## Features

- API
- Access Controls/Permissions
- Active Directory Integration
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Asset Lifecycle Management
- Assignment Management
- Audit Trail
- Business Process Automation
- Business Process Control
- CRM Software
- Calendar Management
- Change Management Software
- Client Portal
- Commenting/Notes
- Communications Management
- Compliance Management

## Integrations (6 total)

- GLPI
- Ivanti Endpoint Security for Endpoint Manager
- Jira
- Matrix42 Software Asset Management
- ServiceNow
- System Center

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [Incident Management Software](https://www.getapp.ca/directory/1415/incident-management/software)
- [Issue Tracking Software](https://www.getapp.ca/directory/580/issue-tracking/software)
- [CMDB Software](https://www.getapp.ca/directory/1141/cmdb/software)
- [Business Process Management Software](https://www.getapp.ca/directory/273/business-process-management-bpm/software)

## Alternatives

1. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
2. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews)
3. [TOPdesk](https://www.getapp.ca/software/111785/topdesk) — 4.4/5 (110 reviews)
4. [SolarWinds Service Desk](https://www.getapp.ca/software/1336/solarwinds-service-desk) — 4.6/5 (577 reviews)
5. [Tesseron](https://www.getapp.ca/software/2057201/tesseron-asm) — 4.3/5 (8 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2081448/ecaldima)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/operations-management-software/a/ecaldima/> |
| en-AE | <https://www.getapp.ae/software/2081448/ecaldima> |
| en-AU | <https://www.getapp.com.au/software/2081448/ecaldima> |
| en-CA | <https://www.getapp.ca/software/2081448/ecaldima> |
| en-GB | <https://www.getapp.co.uk/software/2081448/ecaldima> |
| en-IE | <https://www.getapp.ie/software/2081448/ecaldima> |
| en-NZ | <https://www.getapp.co.nz/software/2081448/ecaldima> |
| en-SG | <https://www.getapp.sg/software/2081448/ecaldima> |
| en-ZA | <https://www.getapp.za.com/software/2081448/ecaldima> |

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