---
description: Detailed reviews on Helpdesk 365 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Helpdesk 365 with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Helpdesk 365 Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Helpdesk 365](/software/2080356/helpdesk-365)

# Helpdesk 365

Canonical: https://www.getapp.ca/software/2080356/helpdesk-365

> Cloud-based helpdesk solution for Microsoft Teams, Outlook, and SharePoint, letting users create, track, and manage tickets in Microsoft 365.
> 
> Verdict: Rated **5.0/5** by 1 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Helpdesk 365

Faster Response Time
Cost Saving
Scalable for Growth
Agent Productivity
Proactive Support
Reduce Agent Burnout

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 1 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Cubic Logics

## Commercial Context

- **Starting Price**: US$19.99
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Algeria, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bolivia, Bosnia and Herzegovina, Botswana and 164 more

## Features

- AI Copilot
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Asset Lifecycle Management
- Automated Responses
- Automated Routing
- Benchmarking
- CMDB Software
- Change Management Software
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Configurable Workflow
- Configuration Management
- Contract/License Management

## Integrations (29 total)

- Azure Active Directory External Identities
- Azure Blob Storage
- Azure DevOps
- Delve
- Microsoft 365
- Microsoft 365 Copilot
- Microsoft 365 Help Desk Ticketing System
- Microsoft 365 Reports
- Microsoft 365 for Jira
- Microsoft Access
- Microsoft Azure
- Microsoft Copilot Studio
- Microsoft Defender for Cloud Apps
- Microsoft Defender for Office 365
- Microsoft Entra ID

... and 14 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)

## Related Categories

- [Help Desk Software](https://www.getapp.ca/directory/287/help-desk-ticketing/software)
- [IT Ticketing Systems Software](https://www.getapp.ca/directory/3479/it-ticketing-systems/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)

## Alternatives

1. [Freshdesk](https://www.getapp.ca/software/10317/freshdesk) — 4.5/5 (3408 reviews)
2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [SysAid](https://www.getapp.ca/software/90863/sysaid) — 4.5/5 (511 reviews)
5. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews)

## Reviews

### "Helpdesk 365" — 5.0/5

> **Mohammed Hareez** | *February 14, 2025* | Financial Services Software | Recommendation rating: 10.0/10
> 
> **Pros**: we use helpdesk 365 to create IT tickets and its good
> 
> **Cons**: the least i like about this is its bit slow
> 
> My overall experience with helpdesk 365 is good

## Links

- [View on GetApp](https://www.getapp.ca/software/2080356/helpdesk-365)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/helpdesk-365/> |
| en-AE | <https://www.getapp.ae/software/2080356/helpdesk-365> |
| en-AU | <https://www.getapp.com.au/software/2080356/helpdesk-365> |
| en-CA | <https://www.getapp.ca/software/2080356/helpdesk-365> |
| en-GB | <https://www.getapp.co.uk/software/2080356/helpdesk-365> |
| en-IE | <https://www.getapp.ie/software/2080356/helpdesk-365> |
| en-NZ | <https://www.getapp.co.nz/software/2080356/helpdesk-365> |
| en-SG | <https://www.getapp.sg/software/2080356/helpdesk-365> |
| en-ZA | <https://www.getapp.za.com/software/2080356/helpdesk-365> |

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