--- description: Detailed reviews on Redo based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Redo with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Redo Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Returns Management Software (RMS)](/directory/3867/returns-management-rms/software) > [Redo](/software/2079031/redo) # Redo Canonical: https://www.getapp.ca/software/2079031/redo Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2079031/redo?page=2) > Returns is a comprehensive returns management platform that enables brands to offer a return service to their customers. It allows businesses to build custom return flows based on various conditions, incentivize exchanges, reduce refunds, and gain insights through analytics. > > Verdict: Rated **5.0/5** by 21 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **5.0/5** | 21 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.9/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: Redo Tech ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Redo returns is a free software and Redo also covers the cost of your return labels. - **Target Audience**: 2–10, 11–50, 51–200, 201–500 - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: Australia, Canada, New Zealand, United States ## Features - Alerts/Notifications - Asset Tracking Software - Customer Portal - Exchange Management - Label Printing - Order Tracking - Refund Management - Reporting/Analytics - Self Service Portal - Shipping Management - Warrant Tracking ## Integrations (13 total) - BigCommerce - Flexport - Gorgias - Klaviyo - NetSuite - Recharge - Rise.ai - Salesforce Commerce Cloud - ShipHero - Shopify - Status - Tapcart - Vajro ## Support Options - Email/Help Desk - Phone Support ## Category - [Returns Management Software (RMS)](https://www.getapp.ca/directory/3867/returns-management-rms/software) ## Alternatives 1. [ReturnGO](https://www.getapp.ca/software/2052661/returngo) — 5.0/5 (29 reviews) 2. [AfterShip](https://www.getapp.ca/software/101825/aftership) — 4.9/5 (473 reviews) 3. [Swap Commerce](https://www.getapp.ca/software/2073150/swap-commerce) — 5.0/5 (14 reviews) 4. [Samsara](https://www.getapp.ca/software/116079/samsara-for-fleets-0-00-6-23) — 4.5/5 (1008 reviews) 5. [Circulio](https://www.getapp.ca/software/2073310/circulio) — 5.0/5 (4 reviews) ## Reviews ### "Every business owner needs Redo\!" — 5.0/5 > **Katherine** | *June 25, 2026* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: Before Redo, I feel like there was a lot of grey areas when it came to my returns and exchanges. Now with Redo in place, my logistics are smooth and streamlined. > > **Cons**: I have literally no cons when it comes to Redo\! It has been so smooth and helpful for my small business. > > Redo has been an incredible addition to my small business. As the owner of a growing online women's boutique, there are so many moving parts to manage, especially in the first year. Having Redo handle returns and exchanges has saved me time, reduced stress, and created a much smoother experience for my customers. If you're a business owner looking to simplify post-purchase operations, I highly recommend Redo. It's been a huge help for us\! ----- ### "Redo for the win\!" — 5.0/5 > **Candace** | *April 15, 2025* | Apparel & Fashion | Recommendation rating: 10.0/10 > > **Pros**: It makes returns and exchanges easy for our customers. We know use it for customer emails and it integrates with many apps that we use\! > > **Cons**: Platform is still working out some kinks, but the Redo team is quick to respond and listen to feedback about what updates would be helpful to us merchants. > > Great experience - customer service is top tier and listen to our feedback and constantly updating new products that are helpful for many different areas of an e-commerce store. ----- ### "Lime Ricki loves Redo" — 5.0/5 > **Alacia** | *June 29, 2026* | Retail | Recommendation rating: 10.0/10 > > **Pros**: If we need it, they will build it haha\! They are really great at helping us find solutions and listening to us if there are things we hope to see in the future. Mason helped me with something today and it just took a few minutes and we were able to get it taken care of and get back to business. > > **Cons**: Sometimes things have too many steps (in my personal opinion). For example, submitting a return in the backend and actually processing a return has too many click. I also want to see an option where I can submit things from multiple orders on a single return. > > We love them\! We've been with them since they started and are really happy with them\! They are always checking in and making sure we are good and let us know about what's new and how they thing it will benefit us\! ----- ### "Great Value Add for free" — 4.0/5 > **Joseph** | *April 14, 2025* | Health, Wellness & Fitness | Recommendation rating: 8.0/10 > > **Pros**: I love the platform they have. I like that they give us a platform to manage the returns easily and a nice platform for the customers to submit a return. > > **Cons**: I think the biggest downside is the setup. It is a little confusing figuring out how to set everything up. Our customer success manager had to help us a lot, but since it's a little confusing I have to reach out to support every time I need to update something. However, the good news is that you should just have to set it up one time. The other thing that I don't like a lot is that it's another cost for the consumer, since the returns is an add on that the customer pays for, that can sometimes hurt conversion. That being said they have a lot of things you can do to help mitigate that with A/B testing, and different placement options. > > Our experience has been pretty good. We onboarded with them about 2 years ago. The support tool hasn't changed a whole lot but they keep coming out with new products and features. Everything they put out is pretty good and a fair price. Before our support manager didn't have many check in calls with us but it has gotten a lot better with monthly syncs. ----- ### "Return Process ease of use" — 5.0/5 > **LaDawna** | *May 8, 2026* | Health, Wellness & Fitness | Recommendation rating: 9.0/10 > > **Pros**: We use Redo to allow our customers to process Returns and we appreciate the ease of use. The Redo support team is prompt and helpful when we have questions about an order or the site in general. > > **Cons**: We would prefer seeing the Date of Delivery instead of the Date the Return Order was Created in the Manage Returns menu. > > The support team members are rock stars. They respond quickly and the site offers AI support for general questions. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2079031/redo?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2079031/redo) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data