---
description: Detailed reviews on CC4Teams based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare CC4Teams with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: CC4Teams Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Contact Center Software](/directory/593/contact-center/software) > [CC4Teams](/software/2078945/cc4teams)

# CC4Teams

Canonical: https://www.getapp.ca/software/2078945/cc4teams

> CC4Teams is a cloud-based customer contact enablement solution that optimizes customer engagement, streamlines workflows, and streamlines service efficiency.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

-----

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.7/5 | Based on overall reviews |
| Customer Support Software | 4.3/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: ContactCenter4ALL

## Commercial Context

- **Starting Price**: €65.00
- **Pricing model**: Per User
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: Dutch, English, French, German
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 209 more

## Features

- API
- Activity Dashboard
- Activity Tracking
- Agent Interface
- Alerts/Notifications
- Automated Routing
- Automatic Call Distribution
- CRM Software
- Call Center Management
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Transfer
- Callback Scheduling
- Caller ID
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Computer Telephony Integration

## Integrations (3 total)

- Dynamics 365
- Peeklogic Salesforce – Jira Connector
- ServiceNow

## Support Options

- Email/Help Desk
- Phone Support
- 24/7 (Live rep)

## Category

- [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (871 reviews)
2. [Sobot](https://www.getapp.ca/software/2079329/sobot) — 4.9/5 (96 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1781 reviews)
4. [Amazon Connect](https://www.getapp.ca/software/2057092/amazon-connect) — 4.5/5 (93 reviews)
5. [HoduCC](https://www.getapp.ca/software/456711/hoducc) — 4.6/5 (95 reviews)

## Reviews

### "CC4Teams delivers Contact Centre functionality directly from Teams without issue." — 4.0/5

> **Christopher** | *November 17, 2025* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: Works seamlessly with teams.  No need to compromise with part connection or nearly integration.  It is a native Teams product right out of the box.
> 
> **Cons**: CC4Teams need to consider the impact of upgrades from a Voice point of view.  Historically making changes to a Voice platform particularly in the UK was a huge task and undertaking any changes was done with enormous reluctance.  This is in contrast with IT Software where updates and changes are done all the time.  We find that constant changes cause communication challenges with customers and opens up problems with ensuring that the product remains 100% active.
> 
> They are very eager and keen to find ways to improve.  They truly want to offer the best solution that they can.   Flexible of thought and mindful of customer needs the solution is ideal for a customer using Teams who needs a contact centre

-----

### "Full Contact Centre within Teams" — 5.0/5

> **B.S.J.** | *October 21, 2024* | Wine & Spirits | Recommendation rating: 9.0/10
> 
> **Pros**: The way that it is integrated within Teams and the minimal training needed to work with it.
> 
> **Cons**: Nothing really, we can't wait to see the new functionality

-----

### "Best Service" — 5.0/5

> **Banele** | *October 28, 2024* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: CC4Teams is allowing me to focus on what truly matters and delivering exceptional customer experiences.
> 
> **Cons**: The quality, Learning and growth opportunities.
> 
> Service was the best experience i've ever had

## Links

- [View on GetApp](https://www.getapp.ca/software/2078945/cc4teams)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/cc4teams/> |
| en-AE | <https://www.getapp.ae/software/2078945/cc4teams> |
| en-AU | <https://www.getapp.com.au/software/2078945/cc4teams> |
| en-CA | <https://www.getapp.ca/software/2078945/cc4teams> |
| en-GB | <https://www.getapp.co.uk/software/2078945/cc4teams> |
| en-IE | <https://www.getapp.ie/software/2078945/cc4teams> |
| en-NZ | <https://www.getapp.co.nz/software/2078945/cc4teams> |
| en-SG | <https://www.getapp.sg/software/2078945/cc4teams> |
| en-ZA | <https://www.getapp.za.com/software/2078945/cc4teams> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@id":"https://www.getapp.ca/#organization","@type":"Organization","parentOrganization":"G2.com, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"CC4Teams","description":"CC4Teams is a cloud-based customer contact enablement solution that enhances customer engagement by enabling teams to deliver personalized and effective interactions. The platform features real-time and historical Power BI reporting for valuable insights and seamless integrations across voice, email, chat, and social media. As a Microsoft-certified solution leveraging Azure Cognitive Services, CC4Teams ensures a unified and consistent customer experience.\n\nCC4Teams streamlines workflows and connects customers with the best-suited agents, managing wait times and optimizing service efficiency by utilizing cutting-edge conversational IVR technology and speech-to-text capabilities. The tool helps optimize resources, manage operational efficiency, and focus on exceptional experiences.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/0e7b11d5-9679-408a-b7de-15654e88e7ce.png","url":"https://www.getapp.ca/software/2078945/cc4teams","@id":"https://www.getapp.ca/software/2078945/cc4teams#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":3},"offers":{"price":"65","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ca/software/2078945/cc4teams#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Contact Center Software","position":2,"item":"/directory/593/contact-center/software","@type":"ListItem"},{"name":"CC4Teams","position":3,"item":"/software/2078945/cc4teams","@type":"ListItem"}]}]}
</script>