---
description: Detailed reviews on OMniLeads based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare OMniLeads with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: OMniLeads Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [OMniLeads](/software/2078048/omnileads)

# OMniLeads

Canonical: https://www.getapp.ca/software/2078048/omnileads

> OMniLeads is an open-source contact center solution that helps businesses manage incoming and outgoing operations. The product leverages WebRTC technology to help agents, supervisors, administrators, and clients access the system from any browser without the need for a desktop softphone application. It provides various features such as real-time metrics, reporting/analytics, quality assurance tools, and contact/campaign management capabilities.
> 
> Verdict: Rated **4.2/5** by 5 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.2/5** | 5 Reviews |
| Ease of Use | 4.0/5 | Based on overall reviews |
| Customer Support Software | 3.0/5 | Based on overall reviews |
| Value for Money | 4.5/5 | Based on overall reviews |
| Features | 3.6/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Freetech Solutions

## Commercial Context

- **Pricing model**: Flat Rate (Free version available) (Free Trial)
- **Pricing Details**: Desde $10
- **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop)
- **Supported Languages**: Brazilian Portuguese, English, Spanish
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more

## Features

- API
- Activity Tracking
- Alerts/Escalation
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- CRM Software
- Call Center Management
- Call Logging
- Call Monitoring
- Call Recording Software
- Call Reporting
- Call Routing
- Call Scripting
- Call Tagging
- Call Tracking Software
- Call Transcription
- Call Transfer
- Call Whispering
- Callback Scheduling

## Integrations (1 total)

- CRM

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [Readymode](https://www.getapp.ca/software/107701/xencall) — 4.6/5 (136 reviews)

## Reviews

### "my experience from use" — 5.0/5

> **shant** | *October 4, 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: being open source and having a good development team
> 
> **Cons**: the telephony feature are too low and you must use custom coding or any IP PBX beside

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### "call center with simplicity and power" — 5.0/5

> **Javier Antonio** | *September 30, 2021* | E-Learning | Recommendation rating: 10.0/10
> 
> **Pros**: Omnileads provides a very clean and friendly interface for the end user. as well as interesting agent control tools.
> 
> **Cons**: In general it is very well documented, however less experienced users like me find installation difficult. After that it is pure happiness.
> 
> It is very well thought out for scaling from a small business to a large contact center

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### "Not so good experience" — 2.0/5

> **Daniel** | *October 8, 2021* | Insurance Software | Recommendation rating: 0.0/10
> 
> **Pros**: It was free for us. We only needed to pay for wombat dialer licence.
> 
> **Cons**: At the time We used this product, it had many functionalities with bugs and failures

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### "Excelente producto" — 5.0/5

> **Martin** | *February 11, 2021* | Information Technology & Services | Recommendation rating: 10.0/10
> 
> **Pros**: Lo intuitivo del producto para el cliente. Y el nivel de detalla de la parte de reportes.
> 
> **Cons**: Pensaría una instalación fuera de lineal para los casos donde el servicio a internet es nulo.
> 
> A diferencia de los productos que usaba este es muy sencillo la administración para el cliente.

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### "Easy deployment" — 4.0/5

> **Jaime** | *April 2, 2021* | Telecommunications | Recommendation rating: 8.0/10
> 
> **Pros**: Easy install, simple use, webrtc, run on premise, cloud
> 
> **Cons**: isolate roles, groups, some api js client side.

## Links

- [View on GetApp](https://www.getapp.ca/software/2078048/omnileads)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/omnileads/> |
| en-AE | <https://www.getapp.ae/software/2078048/omnileads> |
| en-AU | <https://www.getapp.com.au/software/2078048/omnileads> |
| en-CA | <https://www.getapp.ca/software/2078048/omnileads> |
| en-GB | <https://www.getapp.co.uk/software/2078048/omnileads> |
| en-IE | <https://www.getapp.ie/software/2078048/omnileads> |
| en-NZ | <https://www.getapp.co.nz/software/2078048/omnileads> |
| en-SG | <https://www.getapp.sg/software/2078048/omnileads> |
| en-ZA | <https://www.getapp.za.com/software/2078048/omnileads> |

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