--- description: Detailed reviews on ServiceNow Problem Management based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare ServiceNow Problem Management with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: ServiceNow Problem Management Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/771/it-management/software) > [ServiceNow Problem Management](/software/2077618/servicenow-problem-management) # ServiceNow Problem Management Canonical: https://www.getapp.ca/software/2077618/servicenow-problem-management Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2077618/servicenow-problem-management?page=2) > ServiceNow Problem Management empowers organizations to effectively find and fix persistent IT issues, minimizing the impact of service disruptions before they escalate. > > Verdict: Rated **4.4/5** by 42 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.4/5** | 42 Reviews | | Ease of Use | 4.0/5 | Based on overall reviews | | Customer Support Software | 4.3/5 | Based on overall reviews | | Value for Money | 4.2/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: ServiceNow - **Location**: Santa Clara, US - **Founded**: 2012 ## Commercial Context - **Pricing model**: Per Feature - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English - **Available Countries**: United States ## Features - Configuration Management - Dashboard Software - IT Reporting - Incident Management Software - Knowledge Management Software - Real-Time Monitoring - Task Management Software - Ticket Management ## Category - [IT Management Software](https://www.getapp.ca/directory/771/it-management/software) ## Alternatives 1. [Iru](https://www.getapp.ca/software/130527/kandji) — 4.9/5 (477 reviews) 2. [ManageEngine Endpoint Central](https://www.getapp.ca/software/103857/manageengine-desktop-central) — 4.6/5 (1485 reviews) 3. [PDQ Deploy & Inventory](https://www.getapp.ca/software/2045563/pdq-deploy) — 4.8/5 (341 reviews) 4. [AWS Management Console](https://www.getapp.ca/software/2047174/aws-management-console) — 4.6/5 (98 reviews) 5. [Action1](https://www.getapp.ca/software/2048001/action1-rmm) — 4.9/5 (237 reviews) ## Reviews ### "Service Now" — 4.0/5 > **Kent** | *September 14, 2018* | Defense & Space | Recommendation rating: 8.0/10 > > **Pros**: Excellent software to manage customer problems and updates. Ease of use for both End Item users and IT management and team members. > > **Cons**: No real complaints so far. Very useful and user freiendly. ----- ### "Visibility and accuracy; that's what you'll get" — 5.0/5 > **David** | *August 16, 2022* | Financial Services Software | Recommendation rating: 9.0/10 > > **Pros**: With this tool, you'll never miss software status or any problem within tour organisation. Metrics can be obtained easily, and reporting as well. > > **Cons**: So many options that could be difficult to approach. Some interresting config are only available for high privilege account. > > This software us great, really. But it will work only if the process is great too. You need to onboard help desk and make sure they are the super user of this tool. ----- ### "Still a struggle, despite a decent user interface" — 3.0/5 > **Andy** | *May 18, 2017* > > **Pros**: The UI is pretty good, and I like the ability to relate so many incidents, work items, etc. to one another. > > **Cons**: The tool take a LOT of training to learn how to use; despite copious amounts of data being available, that's part of the issue... there are copious amounts of data available\! ----- ### "Review for Servicenow" — 5.0/5 > **Rites** | *August 8, 2019* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: This is a good product that allows complete problem management to happen. Proper statuses are maintained throughout the life cycle of a problem. Option is there to assign the tasks to multiple teams that may need to be involved. The learning from the problem can also be maintained/saved in this product. > > **Cons**: User Interface is something that the product can be improved on > > Overall experience with this product is quite decent. I have been using this for over 5 years now and so far this has been quite helpful in day to day work. ----- ### "Ticket Issusing for support queires - simple but company implementation not great" — 5.0/5 > **Sara** | *June 24, 2019* | Financial Services Software | Recommendation rating: 4.0/10 > > **Pros**: Easy to raise a ticket for support queries, lots of detail available. Great way to get stats on the same issue and track time to close > > **Cons**: Unless provided with detailed training, you are unable to successfully capture ticket as a support customer, and difficult to find > > Great way to track and capture tickets, ability to pull statistics per user, system, and time to close is great, can we complex to set up, not ideal for a small organisations. ----- Page: 1 / 3\ Next: [Next page](https://www.getapp.ca/software/2077618/servicenow-problem-management?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2077618/servicenow-problem-management) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data