---
description: Detailed reviews on Managed Service Providers (MSPs) based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Managed Service Providers (MSPs) with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Managed Service Providers (MSPs) Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [ITSM Software](/directory/292/it-service-management-itsm/software) > [Managed Service Providers (MSPs)](/software/2077347/managed-service-providers-msps)

# Managed Service Providers (MSPs)

Canonical: https://www.getapp.ca/software/2077347/managed-service-providers-msps

> Sunrises's MSP solution enables Managed Service Providers (MSPs) to streamline their operations, optimize resources, and deliver top-notch service. Featuring an intuitive HTML5 interface and advanced functionalities like dynamic searching, complex SLA management, and a customizable self-service portal, this software helps MSPs enhance their operational efficiency and drive business growth.
> 
> Verdict: Rated \*\*\*\* by 0 users. Top-rated for **Overall Quality**.

-----

## Overview

### Key benefits of Managed Service Providers (MSPs)

Automated Productivity Boost: The software automates workflows effortlessly with a no-coding graphical process builder. Integrated with ChatGPT, it handles routine queries with smart, automated responses.

Seamless Integrations: Utilize its REST API to sync effortlessly with business apps like Teams, Jira, and Slack, ensuring a unified data source.

Enhanced Security: Opt for a UK-hosted SaaS for top-tier data protection.

Exceptional End-User Experience: End-users manage tickets via Microsoft Teams and a self-service portal, accessing comprehensive knowledge articles.

Improved SLA Compliance: Easily manage service level agreements and monitor progress to maintain operational efficiency and meet commitments consistently.

Robust Reporting and Analytics: The tool adheres to SDI reporting best practices, integrating with Power BI for advanced data insights.

## About the vendor

- **Company**: Sunrise Software
- **Founded**: 1994

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: English
- **Available Countries**: United Kingdom

## Features

- API
- Alerts/Notifications
- Change Management Software
- Client Portal
- Configuration Management
- Contract/License Management
- Customizable Reports
- Dashboard Software
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Problem Management
- Project Management Software
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Release Management
- Remote Monitoring & Management
- Resource Allocation & Planning
- SSL Security

## Integrations (18 total)

- Automox
- ChatGPT
- Docusign
- Jira Integration+
- Lansweeper
- Mailchimp
- Microsoft 365 Copilot
- Microsoft Exchange
- Microsoft Intune
- Microsoft Planner
- Microsoft Power Automate
- Microsoft Power BI
- Microsoft SharePoint
- Microsoft Teams
- Pipedrive

... and 3 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support

## Category

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)

## Related Categories

- [ITSM Software](https://www.getapp.ca/directory/292/it-service-management-itsm/software)
- [Service Desk Software](https://www.getapp.ca/directory/1249/service-desk/software)
- [IT Service Software](https://www.getapp.ca/directory/1049/it-service/software)
- [Managed Service Providers (MSP) Software](https://www.getapp.ca/directory/645/managed-service-providers-msp/software)

## Alternatives

1. [NinjaOne](https://www.getapp.ca/software/108129/ninjarmm) — 4.7/5 (282 reviews)
2. [Freshservice](https://www.getapp.ca/software/91351/freshservice) — 4.5/5 (685 reviews)
3. [JIRA Service Management](https://www.getapp.ca/software/91811/jira-service-management) — 4.5/5 (763 reviews)
4. [Virima](https://www.getapp.ca/software/2052725/virima) — 4.6/5 (15 reviews)
5. [Deepser](https://www.getapp.ca/software/2002751/deepser) — 4.6/5 (56 reviews)

## Links

- [View on GetApp](https://www.getapp.ca/software/2077347/managed-service-providers-msps)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/managed-service-providers-msps/> |
| en-AE | <https://www.getapp.ae/software/2077347/managed-service-providers-msps> |
| en-AU | <https://www.getapp.com.au/software/2077347/managed-service-providers-msps> |
| en-CA | <https://www.getapp.ca/software/2077347/managed-service-providers-msps> |
| en-GB | <https://www.getapp.co.uk/software/2077347/managed-service-providers-msps> |
| en-IE | <https://www.getapp.ie/software/2077347/managed-service-providers-msps> |
| en-NZ | <https://www.getapp.co.nz/software/2077347/managed-service-providers-msps> |
| en-SG | <https://www.getapp.sg/software/2077347/managed-service-providers-msps> |
| en-ZA | <https://www.getapp.za.com/software/2077347/managed-service-providers-msps> |

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"GetApp Canada","address":{"@type":"PostalAddress","addressLocality":"Toronto","addressRegion":"ON","postalCode":"M2N 7E9","streetAddress":"5000 Yonge Street 14th Floor, Suite 1402 Toronto ON M2N 7E9"},"description":"Review, Compare and Evaluate small business software. GetApp Canada has software offers, SaaS and Cloud Apps, independent evaluations and reviews.","email":"info@getapp.ca","url":"https://www.getapp.ca/","logo":"https://dm-localsites-assets-prod.imgix.net/images/getapp/getapp-logo-light-mode-5f7ee07199c9b3b045bc654a55a2b9fa.svg","@type":"Organization","@id":"https://www.getapp.ca/#organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/getapp","https://www.facebook.com/GetAppcom","https://www.linkedin.com/company/getapp-com-a-gartner-company/","https://www.instagram.com/getappcom/","https://www.youtube.com/c/GetAppCom"]},{"name":"Managed Service Providers (MSPs)","description":"Sunrises's MSP solution enables Managed Service Providers (MSPs) to deliver seamless IT operations for businesses. It simplifies everyday tasks, enhances user satisfaction, and elevates service quality. By streamlining operations and optimizing resources, Sunrise ensures MSPs can provide top-notch service while maintaining cost-efficiency and competitiveness. \n\nIt centralizes management of contractual commitments, products, and services across diverse customer bases, ensuring clarity and reducing support costs. With comprehensive service management capabilities across multiple channels, including telephone, email, self-service portals, and social media, Sunrise enables MSPs to uphold superior service standards crucial for long-term customer satisfaction and business success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9f953c04-c764-435b-a931-d6d1871b8522.png","url":"https://www.getapp.ca/software/2077347/managed-service-providers-msps","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2077347/managed-service-providers-msps#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"operatingSystem":"Cloud, Windows on premise, Linux on premise"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"ITSM Software","position":2,"item":"/directory/292/it-service-management-itsm/software","@type":"ListItem"},{"name":"Managed Service Providers (MSPs)","position":3,"item":"/software/2077347/managed-service-providers-msps","@type":"ListItem"}],"@id":"https://www.getapp.ca/software/2077347/managed-service-providers-msps#breadcrumblist"}]}
</script>