---
description: Detailed reviews on licili based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare licili with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: licili Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/1029/customer-satisfaction/software) > [licili](/software/2076786/licili)

# licili

Canonical: https://www.getapp.ca/software/2076786/licili

> licili is an AI-powered text analysis tool that maximizes the value of customer feedback. It features advanced analyses like topic, driver, context, sentiment, and relevance to deeply understand customer preferences. With an intuitive interface and seamless integrations, Licili is essential for enhancing customer satisfaction, solidifying market presence, and fostering product innovation.
> 
> Verdict: Rated **4.8/5** by 4 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of licili

Analyzes customer feedback with AI to uncover insights without manual effort
Identifies key topics, trends, sentiment, and drivers impacting customer satisfaction
Enables data-driven improvements to increase customer loyalty and retention
Hosted securely in Germany with GDPR compliance for data privacy
Integrates with popular tools through API for seamless workflow
Used by leading B2C companies to optimize the customer experience

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.8/5** | 4 Reviews |
| Ease of Use | 4.5/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.5/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Licili

## Commercial Context

- **Pricing model**:  (Free Trial)
- **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English, German
- **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more

## Features

- AI/Machine Learning
- API
- Activity Dashboard
- Categorization/Grouping
- Commenting/Notes
- Customer Experience Management
- Data Analysis Tools
- Data Classification
- Data Cleansing
- Data Extraction Software
- Data Import/Export
- Data Verification
- Data Visualization Software
- Feedback Management
- Filtering
- Full Text Search
- Language Detection
- Natural Language Processing
- Performance Metrics
- Predictive Modeling

## Integrations (7 total)

- Google Maps
- Medallia Digital Experience Analytics
- Medallia Experience Cloud
- Medallia Ideas
- Medallia Insights Suite
- Qualtrics LTI
- Trustpilot

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- Chat

## Category

- [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software)

## Related Categories

- [Customer Satisfaction Software](https://www.getapp.ca/directory/1029/customer-satisfaction/software)
- [Text Mining Software](https://www.getapp.ca/directory/1161/text-mining/software)

## Alternatives

1. [SurveyMonkey](https://www.getapp.ca/software/2371/surveymonkey) — 4.6/5 (10427 reviews)
2. [Trustpilot](https://www.getapp.ca/software/113149/trustpilot) — 4.5/5 (1202 reviews)
3. [Jotform](https://www.getapp.ca/software/10191/jotform-4-0) — 4.7/5 (2794 reviews)
4. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
5. [Chattermill](https://www.getapp.ca/software/2042567/chattermill) — 4.5/5 (25 reviews)

## Reviews

### "Great to read between the lines when you have tons of data" — 5.0/5

> **Ahmet** | *August 27, 2024* | Events Services | Recommendation rating: 9.0/10
> 
> **Pros**: We had the problem that we had basically thousand of single open answers to our questions. Before working with licili we used to spend literelly weeks checking the responses and clustering them manually. Using licili helped us a lot in reducing the time spent significantly and get an optimum overview of what actually bothered our customers and what we would have to do in order to give them a better time at our shows.
> 
> **Cons**: Well the pros kind of are also the cons. The in depth possibilities of licili might be sometimes overwhelming. But if you are really into figures and statistics this is actually something serious you can work with.
> 
> We were convinced from the very beginning to work with licili especially because they had customers that had basically the same issues as we did: large amount of data that had to be clustered in a meaningful way. Great support and always open to new ideas.

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### "Top KI-Textanalyse Software mit einfacher Handhabung\!" — 5.0/5

> **Martin** | *September 18, 2024* | Media Production | Recommendation rating: 10.0/10
> 
> **Pros**: Die Möglichkeit, schnell und einfach aus einer Vielzahl an unstrukturierten Kundenfeedbacks wertvolle Customer Insights abzuleiten. Dazu den kollaborativen Ansatz, mithilfe von intergrierten out of the box Dashboards und Reports schnell und einfach die aktionablen Ergebnisse an verantwortliche Stellen kommunizieren zu können.
> 
> **Cons**: Es gibt aktuell nichts zu beanstanden. Wir sind sehr zufrieden mit dem Produkt.
> 
> Meiner Erfahrung mit der Software ist ausgezeichnet. Zusätzlich ist das Team hinter licili hochmotiviert und bietet hervorragenden Support, wenn man ihn mal braucht. Alles in allem ein wirklich hervorragendes Tool für jeden CX/UX oder Insights-Professional bzw für alle, die Verantwortung für Kanäle oder Touchpoints haben und diese mit Hilfe von Kunden-/Nutzerfeedback weiterentwickeln wollen.

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### "Sehr gutes Auswertungstool gekoppelt mit erstklassigem Service" — 4.0/5

> **Carl** | *December 6, 2024* | Events Services | Recommendation rating: 10.0/10
> 
> **Pros**: Ein sehr gutes Tool, um große Textmengen schnell und völlig neutral auszuwerten. Die Ergebnisse werden verständlich in Grafiken und Tabellen dargestellt. So können schnell erste Erkenntnisse abgeleitet werden. Zusätzlich zu den Hauptgrafiken, kann man anhand der Reports schnell die Bedeutung und den Einfluss einzelner Themen identifizieren. Erkenntnisse und Synthesen können dann gleich im Tool erstellt werden und werden gleich mit den relevanten Daten verknüpft.
> 
> **Cons**: Ohne eine Schnittstelle zum eigenen Ticketsystem, müssen Mails aus einem Mailprogramm extrahiert und manuell "bereinigt" werden (d.h. überflüssige Textabschnitte wie Signaturen und Disclaimer entfernen). Erst dann erfolgt das Hochladen als Exceldatei. Eine automatisierte Bereinigung wurde aber mit dem nächsten Update angekündigt, sodass die manuelle Bereinigung künftig entfallen wird. Für Kunden mit einer Schnittstelle zum eigenen Ticketsystem, entfällt dieser Prozess gänzlich.
> 
> Besonders hervorzuheben ist der hervorragende Kundenservice und -support. Als Neukunde erhält man ein umfangreiches Onboarding. Danach finden regelmäßige Feedbackgespräche statt. Hier gibt es immer Gelegenheit, Fragen zu stellen, individuelle Anpassungen vorzunehmen und die nächsten Schritte zu planen.

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### "Licili hilft unserem Unternehmen, die Kundenzufriedenheit zu verbessern" — 5.0/5

> **Katharina** | *October 23, 2024* | Consumer Goods | Recommendation rating: 10.0/10
> 
> **Pros**: LiCili unterstützt uns sehr dabei, das Kundenfeedback zu bündeln und automatisiert auszuwerten und zu priorisieren. So können die größten Pain Points der Kund\*innen identifiziert werden. Gleichzeit konnte der manuelle Aufwand zum Prüfen der Reviews sehr reduziert werden.
> 
> **Cons**: Damit liCili sinnvoll arbeiten kann, wird kontinuierlich eine angemessene Menge an Daten benötigt. Dies muss berücksichtigt werden.
> 
> Besonders zufrieden sind wir mit dem stets persönlichen Kontakt und dem super Kundenservice. Unser Ansprechpartner ist immer erreichbar und sehr darum bemüht, unsere Wünsche umzusetzen.

## Links

- [View on GetApp](https://www.getapp.ca/software/2076786/licili)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/licili/> |
| en-AE | <https://www.getapp.ae/software/2076786/licili> |
| en-AU | <https://www.getapp.com.au/software/2076786/licili> |
| en-CA | <https://www.getapp.ca/software/2076786/licili> |
| en-GB | <https://www.getapp.co.uk/software/2076786/licili> |
| en-IE | <https://www.getapp.ie/software/2076786/licili> |
| en-NZ | <https://www.getapp.co.nz/software/2076786/licili> |
| en-SG | <https://www.getapp.sg/software/2076786/licili> |
| en-ZA | <https://www.getapp.za.com/software/2076786/licili> |

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