R.O.Writer
About R.O.Writer
R.O. Writer is designed to support auto repair shop owners in enhancing various business operations, spanning from service writing to invoicing and customer communications. It is positioned as a comprehensive shop management solution, offering an extensive range of features. The R.O. Writer Hybrid Cloud is emphasized as a new offering, advocating real-time data synchronization, secure data backups, cloud-based reporting, and data storage tailored to the needs of shop owners.
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- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
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Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
RO Writer 2019 Gen 2 Migration
Reviewed on 2019-03-06
My workflow has improved significantly since the migration / upgrade. My employees are using the...
My workflow has improved significantly since the migration / upgrade. My employees are using the software far more effectively. We even took advantage of training that RO Writer offers and it has been a breath of fresh air for us. In conclusion, I had issues with my previous set up, RO Writer made promises that If i upgraded to Generation 2, a lot of my issues would be eliminated. I appreciate that they were right and that they made it incredibly easy.
Pros
1. Had problems with querying data (IE History) Was told that this issue would go away if I migrated to Generation 2. I was skeptical. RO Writer was absolutely correct. Looking up info is now incredibly fast thanks to the SQL Server back end.
2. Sales, Install and Training called me WHEN they said they would and everything worked around my schedule, couldn't have asked for it to go better. The team was fantastic.
3. I have several different POS systems. RO Writer is my favorite when it comes to ease of use, hands down.
Cons
I honestly don't have any cons to list here. I am upset that I didn't migrate to Generation 2 sooner.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
RO Writer
Reviewed on 2022-12-09
Our experience is GREAT! Customer service is always exceptional, and the product has made our...
Our experience is GREAT! Customer service is always exceptional, and the product has made our business so much easier to manage.
Pros
We love that it is user friendly and continues to create options to make our business more efficient.
Cons
There are so many things that RO writer does, I feel like sometimes we need a single person just to keep up with everything and teach the other service writers, so we use it to its fullest extent.
- Company size: 2–10 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
Long time user, early adopter - I'm out.
Reviewed on 2018-01-09
When we first bought in RO Writer in 2009 was among the best available. Had many features other...
When we first bought in RO Writer in 2009 was among the best available. Had many features other software didn't address. At first the company was actively interested in feedback and improvements. As time and versions went by no changes or improvements were made. As updates rolled out, critical faults were repaired, but we noticed a slow loss of screen handling ability. With version 2.0, we lost significant mouse functionality in critical screens, and many useful features regarding inventory handling were eliminated. Version 2.0 is a significant downgrade. This is not an isolated incident as a scan of reviews and forums will support our experiences.
Pros
Integrates with 3rd party software. Basic point of sale functionality. With a paid Pro support subscription response is fairly quick, Tier 1 personel are fairly knowledgeable.
Cons
Screen handling, Window sizing, and placement, Field Navigation. Inventory control process. Loss of automated backup processes. Tier 2/3, and programming support ineffective when they respond. Improvements promised but never delivered. Follow-up non-existant.
Response from Progressive Automotive Systems
We are sorry you have had that experience with RO Writer. AMS is no longer a reseller for RO Writer and now support Protractor, a cloud-based system.
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
RO Writer easy to use
Reviewed on 2019-09-24
The day to day use of RO Writer has become a natural part of our days.
The day to day use of RO Writer has become a natural part of our days.
Pros
Very easy to use, integrates with Quickbooks, easy to make labor lines to suite customer complaints, very customizable, has a DVI system that allows techs to attach pictures to RO.; allows text communications between service writers and tech which increase efficiencies. Has text capabilities from Service writer to customer and allows customer to text back for increased approval times; etc.
Cons
It is not designed to manage a large inventory (works great on a small inventory)
- Industry: Automotive
- Company size: 11–50 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
General Manager
Reviewed on 2022-12-09
Really great with the ease of use and the support features have been really nice. AC has been...
Really great with the ease of use and the support features have been really nice. AC has been amazing with helping implement new systems.!!!
Pros
easy to use and very intouch with todays needs. AC very knowledable and helpful.
Cons
n/a just the learning of new system issues but RO writer team was very supportive.
R.O.Writer FAQs
Below are some frequently asked questions for R.O.Writer.Q. What type of pricing plans does R.O.Writer offer?
R.O.Writer offers the following pricing plans:
- Pricing model: Subscription
- Free Trial: Not Available
Visit https://info.rowriter.com/pricing/ and book a demo today for custom pricing to suit your shop's individual needs.
Q. Who are the typical users of R.O.Writer?
R.O.Writer has the following typical customers:
Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does R.O.Writer support?
R.O.Writer supports the following languages:
English
Q. Does R.O.Writer support mobile devices?
R.O.Writer supports the following devices:
Q. What other apps does R.O.Writer integrate with?
R.O.Writer integrates with the following applications:
ALLDATA, Broadly, Identifix, Kukui, OEConnection, RepairLink, Steer
Q. What level of support does R.O.Writer offer?
R.O.Writer offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat
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