---
description: Detailed reviews on Smarsh based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Smarsh with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Smarsh Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Cybersecurity Software](/directory/1035/cybersecurity/software) > [Smarsh](/software/2075227/smarsh)

# Smarsh

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> Smarsh is a cloud-based archiving and compliance platform that helps financial services firms and government organizations manage risk and extract intelligence from electronic communications data. With a focus on data privacy and security, Smarsh helps businesses store and manage communications data, ensuring regulatory compliance. It offers various features such as chat and voice recording, message archiving, and e-discovery capabilities.
> 
> Verdict: Rated **3.8/5** by 18 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **3.8/5** | 18 Reviews |
| Ease of Use | 3.8/5 | Based on overall reviews |
| Customer Support Software | 3.7/5 | Based on overall reviews |
| Value for Money | 3.8/5 | Based on overall reviews |
| Features | 4.0/5 | Based on overall reviews |
| Recommendation percentage | 70% | (7/10 Likelihood to recommend) |

## About the vendor

- **Company**: Smarsh
- **Founded**: 2001

## Commercial Context

- **Starting Price**: US$75.00
- **Pricing model**: Usage Based
- **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, China, India, United Kingdom, United States

## Features

- Access Controls/Permissions
- Archiving & Retention
- Commenting/Notes
- Compliance Management
- Data Import/Export
- Data Recovery
- Data Retention Management
- Document Classification
- Document Storage
- Encryption Software
- Full Text Extraction
- Keyword Search
- Metadata Extraction
- Topic Clustering
- Web Archiving
- eDiscovery

## Support Options

- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software)

## Related Categories

- [Cybersecurity Software](https://www.getapp.ca/directory/1035/cybersecurity/software)
- [AML Software](https://www.getapp.ca/directory/621/anti-money-laundering/software)
- [Electronic Discovery Software](https://www.getapp.ca/directory/837/electronic-discovery/software)
- [Compliance Software](https://www.getapp.ca/directory/243/compliance/software)
- [Archiving Software](https://www.getapp.ca/directory/1055/archiving/software)

## Alternatives

1. [Cove Data Protection](https://www.getapp.ca/software/108695/solarwinds-msp-backup-recovery) — 4.7/5 (217 reviews)
2. [MessageWatcher](https://www.getapp.ca/software/2079325/messagewatcher) — 5.0/5 (11 reviews)
3. [Rubrik](https://www.getapp.ca/software/107313/rubrik) — 4.8/5 (74 reviews)
4. [NAKIVO Backup & Replication](https://www.getapp.ca/software/131035/nakivo) — 4.8/5 (457 reviews)
5. [Vinchin Backup & Recovery](https://www.getapp.ca/software/2071885/vinchin-backup-recovery) — 4.7/5 (153 reviews)

## Reviews

### "Simply Amazing" — 5.0/5

> **George** | *February 27, 2018* | Recommendation rating: 10.0/10
> 
> **Pros**: The software is VERY easy to use and never misses a beat when connected through skype. The quality of the recording is superior to any other software that I've used over the past years.  I've really been enjoying using the call auditing aspect of the software and it's gone a great way towards training others\!
> 
> **Cons**: There is very little, if anything, that I dislike about CallCabinet. It provides every aspect of what our Business Development Team needs to continually improve and can be scaled to meet a one person team up to several hundreds.

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### "Smash Email and Archiving" — 4.0/5

> **Donald** | *December 2, 2024* | Financial Services Software | Recommendation rating: 8.0/10
> 
> **Pros**: Email hosting and archiving is easy to set up and utilize.  Searching for archived emails works well through their internal sites
> 
> **Cons**: Customer service is difficult to work with via email.   Also, searching for an email via the main hosting site is difficult and inaccurate at times.
> 
> Solid product,  easy to use and setup.  Archiving works well also.  They don't yet offer some products like email recall, and customer service is difficult to navigate via email or their internal sites.

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### "Don't waste your money" — 1.0/5

> **Katrina** | *August 13, 2025* | Executive Office | Recommendation rating: 0.0/10
> 
> **Pros**: The archive function worked, but we didn't have much to archive since their texting service rarely worked.
> 
> **Cons**: Obligated to pay due to contractual terms, even though the service proved unreliable and my company was unable to continue using it.
> 
> Unreliable from the start; forced to keep paying for a service my company couldn’t even use. When I brought our issues to customer service they apologized and offered nothing in return.

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### "My Experience With Smarsh" — 5.0/5

> **Lavanderia** | *February 1, 2024* | Information Technology & Services | Recommendation rating: 9.0/10
> 
> **Pros**: I like that data archiving is easy as well as retrieval
It comes with best enterprise search features 
It comes with social media monitoring and cyber protection
> 
> **Cons**: With Smarsh, everything has just worked and no dislikes yet.

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### "I find the software easy to use. Whenever I have an issue the helpdesk is quick to respond" — 4.0/5

> **Renthea** | *March 28, 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: The software is quite easy to understand and use. When I train new staff to use the software they have no difficulty in using the application.
> 
> **Cons**: At times I feel that the options to filter on when you search for calls are a bit limited and with more filter options it might take less time to trace calls.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2075227/smarsh)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/it-management-software/a/smarsh/> |
| en-AE | <https://www.getapp.ae/software/2075227/smarsh> |
| en-AU | <https://www.getapp.com.au/software/2075227/smarsh> |
| en-CA | <https://www.getapp.ca/software/2075227/smarsh> |
| en-GB | <https://www.getapp.co.uk/software/2075227/smarsh> |
| en-IE | <https://www.getapp.ie/software/2075227/smarsh> |
| en-NZ | <https://www.getapp.co.nz/software/2075227/smarsh> |
| en-SG | <https://www.getapp.sg/software/2075227/smarsh> |
| en-ZA | <https://www.getapp.za.com/software/2075227/smarsh> |

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