Dispatch
About Dispatch
Dispatch Connect is a delivery management solution that helps businesses optimize routes, manage costs, and enhance customer satisfaction. The platform allows users to efficiently route, track, and manage their deliveries.
Dispatch Connect is designed for various industries, including healthcare, food service, and industrial trades. With features like recipient notifications, real-time driver ETAs, and delivery insights, it provides visibility and control over the delivery process, ensuring a smooth and efficient operation. Businesses can leverage additional features such as recipient notifications, route visualization, and bulk order imports to streamline their delivery operations. Users can access functionalities like customer-branded notifications, route planning automation, and historical routes for enhanced efficiency.
Key benefits of Dispatch
Images
Not sure about Dispatch?
Compare with a popular alternative
Starting Price
Pricing Options
Features
Integrations
Ease of Use
Value for Money
Customer Service
Alternatives
TruckingOffice
Elite EXTRA
Falcon
UPshow
Reviews
Already have Dispatch?
Software buyers need your help! Product reviews help the rest of us make great decisions.
- Industry: Utilities
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 10.0 /10
CenterPoint
Reviewed on 2024-12-11
Reliable most of the time, ease to communicate.
Reliable most of the time, ease to communicate.
Pros
User Interface, ease of placing the orders.
Cons
No option for multiple pickups on the same order, and saving information in some field for future use,
- Industry: Wholesale
- Company size: Self Employed
- Used Weekly for 6-12 months
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Just Dispatch It!
Reviewed on 2024-11-15
Dispatch has help my store to maintain a smooth operation.
Dispatch has help my store to maintain a smooth operation.
Pros
The ease to view order and track drivers.
Cons
The slow driver assing and the accuracy of the pick up.
- Industry: Chemicals
- Company size: 2–10 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Ease of Use
- Customer Support Software
- Likelihood to recommend 3.0 /10
Good if you only have 1 quick stop
Reviewed on 2024-04-10
My overall opinion of this company is that the concept is a good one. It allows a number of jobs...
My overall opinion of this company is that the concept is a good one. It allows a number of jobs for independent people to be able to fill at their will, However the proper execution has not been achieved and they don't seem to want to improve on it and work with the customers on their individual needs. Due to the lack of will from this company to acknowledge and address my concerns I will not be utilizing this service in the future I cannot support a company that does not work to serve its customers.
Pros
It is somewhat like Uber Eats to me. You enter your order and a driver selects it picks it up and delivers it. It is quick and convenient.
Cons
I would not at all recommend if you have multiple stops you want to put on the order. After so much time of the driver being at the location loading they add "wait fees" in spite of the fact that the driver has not waited it is actually counting the load time. When the drivers arrive at my location I ask them what order they are going to deliver the stops in and help them load in that order. They are in and out in the fastest way possible yet I cannot get the Accounting Dept. to stop charging me this fee. I cannot even get a response to my emails sent to Customer Service. On top of that they only gave us Net 10 terms. I asked for Net 30 terms since I have to keep asking them to remove the "wait fees", Wait for this to happen then send it to my Corporate location before they can be paid and they cant even do that. So basically there is no resolution to this problem. My biggest problem with this company is the Billing and Customer Service.
Response from Dispatch
Hi Tara- Thank you for taking the time to leave us your honest feedback. We're sorry you had a less than satisfactory experience with us. We’ll use your feedback to continue to improve our software solutions and service. Please feel free to contact us directly with any further concerns.
- Industry: Restaurants
- Company size: 11–50 Employees
- Used Weekly for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 9.0 /10
Dispatch gets my vote
Reviewed on 2024-11-12
i have been using dispatch for 4 years now and all in all i am very satisfied with their service
i have been using dispatch for 4 years now and all in all i am very satisfied with their service
Pros
the accessibility and convenience of the online portal makes setting up deliveries easy
Cons
certain drivers will cancel a delivery right before a deadline
- Industry: Oil & Energy
- Company size: 5,001–10,000 Employees
- Used Daily for 2+ years
-
Review Source
Overall rating
- Value for Money
- Ease of Use
- Customer Support Software
- Likelihood to recommend 8.0 /10
One of the Best out there!
Reviewed on 2024-12-04
Overall, it's been a good experience and i would recommend them to anyone who needs things...
Overall, it's been a good experience and i would recommend them to anyone who needs things couriered.
Pros
Flexibility of hours needed for delivery of products. Drivers and staff are very friendly and willing to work with you to make sure the orders are done correctly and timely
Cons
Drivers don't always get the delivery right, or they don't move on an order and will wait till 3-4 am to cancel
Dispatch FAQs
Below are some frequently asked questions for Dispatch.Q. What type of pricing plans does Dispatch offer?
Dispatch offers the following pricing plans:
- Free Trial: Available
Q. Who are the typical users of Dispatch?
Dispatch has the following typical customers:
11–50, 51–200, 201–500, 501–1,000, 1,001–5,000
Q. What languages does Dispatch support?
Dispatch supports the following languages:
English
Q. Does Dispatch support mobile devices?
Dispatch supports the following devices:
Q. What other apps does Dispatch integrate with?
Dispatch integrates with the following applications:
Workato
Q. What level of support does Dispatch offer?
Dispatch offers the following support options:
Email/Help Desk, Phone Support, Chat
Related categories
See all software categories found for Dispatch.
