--- description: Detailed reviews on Mekari Qontak based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Mekari Qontak with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Mekari Qontak Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [CRM Software](/directory/230/crm/software) > [Mekari Qontak](/software/2073612/mekari-qontak) # Mekari Qontak Canonical: https://www.getapp.ca/software/2073612/mekari-qontak Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2073612/mekari-qontak?page=2) > Mekari Qontak is a leading and expert provider of enterprise Omnichannel CRM technology leveraging scalable API technology. Built on a SaaS model, Qontak enables businesses to rapidly grow their sales, customer service and operations. > > Verdict: Rated **4.9/5** by 22 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of Mekari Qontak 1\. Centralizes customer data from various channels into one database for easy access and reporting. 2. Enables effective and targeted marketing and promotions based on customer data. 3. Increases customer loyalty through direct feedback collection and satisfaction strategies 4. Automates data collection, storage, and reporting for efficiency. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 22 Reviews | | Ease of Use | 4.8/5 | Based on overall reviews | | Customer Support Software | 4.7/5 | Based on overall reviews | | Value for Money | 4.8/5 | Based on overall reviews | | Features | 5.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Mekari ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Usage Based (Free version available) (Free Trial) - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Available Countries**: Indonesia ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Calendar Management - Campaign Management Software - Contact Database - Contact Management Software - Customizable Fields - Customizable Reports - Customizable Templates - Data Import/Export - Drag & Drop - Interaction Tracking - Lead Capture Software - Lead Generation Software - Lead Management Software - Lead Qualification - Marketing Automation Software - Opportunity Management ## Integrations (4 total) - Facebook Business Suite - Instagram - Twitter/X - WhatsApp ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [CRM Software](https://www.getapp.ca/directory/230/crm/software) ## Alternatives 1. [HubSpot CRM](https://www.getapp.ca/software/102533/hubspot-crm) — 4.5/5 (4484 reviews) 2. [Salesforce Sales Cloud](https://www.getapp.ca/software/90378/salesforce) — 4.4/5 (18808 reviews) 3. [Zoho CRM](https://www.getapp.ca/software/9908/zoho-crm) — 4.3/5 (6996 reviews) 4. [Bigin by Zoho CRM](https://www.getapp.ca/software/142099/bigin-by-zoho-crm) — 4.7/5 (744 reviews) 5. [Kylas Sales CRM](https://www.getapp.ca/software/2052749/kylas) — 4.8/5 (625 reviews) ## Reviews ### "Know your customers, truly" — 5.0/5 > **Dzulfani** | *September 7, 2026* | Nonprofit Organization Management | Recommendation rating: 10.0/10 > > **Pros**: The Customer Database keeps profiles, preferences, and consent in one place great for personalization. > > **Cons**: A one-time cleanup during migration gave us a pristine customer record strong foundation for personalization. > > Supervisors get the visibility they need, while agents benefit from simpler call flows. That mostly why I like using this product. ----- ### "Efficient and Reliable Omnichannel Customer Service Solution" — 5.0/5 > **Chatelia** | *May 5, 2026* | Automotive | Recommendation rating: 10.0/10 > > **Pros**: What I like most about Mekari Qontak is its ability to centralize multiple communication channels into one platform. It significantly improves response time, enhances team efficiency, and provides clear visibility into customer interactions and performance > > **Cons**: One of the main drawbacks is the limited customization in certain features, which can make it less flexible for specific business needs. Additionally, there are occasional system delays when handling high volumes of data or messages. > > Overall, my experience with Mekari Qontak has been very positive. The platform helps streamline customer communication by centralizing multiple channels into one system, which improves response time and team efficiency. It also provides useful insights through its reporting features, allowing better monitoring and decision-making. ----- ### "Game-Changer" — 5.0/5 > **Eroika** | *April 21, 2026* | Education Management | Recommendation rating: 7.0/10 > > **Pros**: What really changed the game for the Blossom marketing team was how Mekari Qontak turned our chaotic communication into a streamlined garden. Here are the highlights: The Omnichannel Magic: Before Qontak, I was jumping between Instagram DMs and many WhatsApp like I was in a sprint, since every campus has their own WhatsApp number. Having a single unified dashboard for all customer interactions allowed us to maintain a consistent brand voice without the burnout. Data-Driven Insights: As a Head of Marketing, I live for the analytics. The reporting tools gave us a clear view of agent performance and customer response times. It’s much easier to scale when you can actually see where the "blooms" are happening in your conversion funnel. Seamless Integration: It played very nicely with our existing CRM, meaning no lost leads. Every interaction is logged, so we never miss an opportunity to re-engage a customer with a personalized offer. > > **Cons**: It’s a powerful tool, but it requires a bit of patience during the honeymoon phase. If you aren't careful with your automation logic, it can feel a bit robotic—which is the last thing a brand like Blossom wants for its community. > > Honestly, bringing Mekari Qontak on board was one of those decisions that caused a few headaches up front but paid off massively in the long run. When we first started, getting through the Meta verifications and setting up the WhatsApp API felt like jumping through hoops. My team at Blossom is highly creative, so dealing with the technical setup and figuring out the slightly rigid chatbot logic wasn't exactly our favorite week. But once we got past that initial learning curve? Total game-changer. ----- ### "Targeted reach with WhatsApp Broadcast" — 5.0/5 > **Amalia** | *May 18, 2026* | Financial Services Software | Recommendation rating: 10.0/10 > > **Pros**: WhatsApp Broadcast lets us schedule targeted sends with clear delivery and read stats that the team actually uses. > > **Cons**: Fine-tuning segments and send frequency helped us keep engagement high—great controls once you learn them. > > Broadcasts are straightforward to run and easy to measure, making promotions and announcements faster to execute. ----- ### "A Reliable Solution for Large-Scale WhatsApp Messaging" — 5.0/5 > **Rudi** | *August 18, 2025* | Research | Recommendation rating: 8.0/10 > > **Pros**: The ability to send WhatsApp messages in bulk with ease is what I like the most. It makes communication with a large number of users efficient, reliable, and straightforward, which has been very helpful for our project needs. > > **Cons**: The limitation on the maximum number of users that can be included in a scheduled WhatsApp blast. This requires us to split campaigns into multiple batches, which sometimes adds extra effort. > > Overall, Mekari Qontak is a good and reliable product that has supported our company project requiring large-scale WhatsApp messaging. It has streamlined our communication process and improved efficiency, though there is still room for improvement in terms of scalability and service quality. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2073612/mekari-qontak?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2073612/mekari-qontak) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data