---
description: Detailed reviews on Azuba CCM Platform based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Azuba CCM Platform with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Azuba CCM Platform Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Azuba CCM Platform](/software/2073185/azuba-ccm-platform)

# Azuba CCM Platform

Canonical: https://www.getapp.ca/software/2073185/azuba-ccm-platform

> Azuba's platform enhances customer communication by providing a unified hub for seamless data exchange \& interactions across multiple channels. Azuba's CCM Platform supports efficient healthcare workflows with customizable solutions, improving efficiencies, patient care \& customer relationships.
> 
> Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 3 Reviews |
| Ease of Use | 4.3/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 4.7/5 | Based on overall reviews |
| Features | 5.0/5 | Based on overall reviews |
| Recommendation percentage | 100% | (10/10 Likelihood to recommend) |

## About the vendor

- **Company**: Azuba
- **Founded**: 1986

## Commercial Context

- **Pricing model**: Flat Rate (Free Trial)
- **Pricing Details**: Contact Napersoft for pricing details.
- **Target Audience**: 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Supported Languages**: Arabic, Basque, Brazilian Portuguese, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Irish, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish, Portuguese, Romanian, Russian, Serbian, Serbian, Slovak, Slovenian, Spanish, Swedish, Thai, Traditional Chinese, Turkish, Ukrainian, Vietnamese
- **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana and 173 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Audit Trail
- Autoresponders
- Batch Communications
- CRM Software
- Call Center Management
- Call Tracking Software
- Campaign Management Software
- Chat/Messaging
- Churn Management
- Collaboration Tools
- Commenting/Notes
- Communication Management

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)

## Related Categories

- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)
- [Document Management Software](https://www.getapp.ca/directory/284/document-management/software)
- [Unified Communications Software](https://www.getapp.ca/directory/599/unified-communications/software)
- [Document Generation Software](https://www.getapp.ca/directory/1555/document-generation/software)
- [Customer Experience Software](https://www.getapp.ca/directory/601/customer-experience/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [Bitrix24](https://www.getapp.ca/software/90602/bitrix24) — 4.2/5 (984 reviews)
3. [Efficy CRM](https://www.getapp.ca/software/100561/efficy-crm) — 4.0/5 (90 reviews)
4. [CXone Mpower](https://www.getapp.ca/software/8391/incontact-call-center-software) — 4.2/5 (581 reviews)
5. [Genesys Cloud CX](https://www.getapp.ca/software/104597/genesys-cloud) — 4.3/5 (262 reviews)

## Reviews

### "Extremely useful tool in creating letter templates for our team." — 4.0/5

> **Anthony** | *July 5, 2018* | Recommendation rating: 9.0/10
> 
> **Pros**: + Uses a familiar layout (Microsoft Word) to aid in letter template creation
+ Napersoft team has assisted us as we have implemented this tool in our office any time we needed it (Amazing customer support\!)
+ Gives the team that creates letters to mail every day more ability to modify the templates than ever before
+ Archives our template changes (we see who and when a change was made)
+ Links common paragraphs used across multiple templates (this view was not possible with our previous software)
> 
> **Cons**: - I wish we could use it on the Google Chrome browser
- We need better insight on when a template is migrated to production. We can see changes but not migrations.
- We have had challenges with paragraphs that errored out templates completely. These had to be recreated and loaded again.
> 
> Template creation is much simpler for our team now. It puts the creation in the hands of the end users who see the letters everyday as opposed to our IT team who is unfamiliar with them.

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### "Napersoft CCM is a great product that I am comfortable recommending to anyone." — 5.0/5

> **Cliff** | *July 5, 2018* | Health, Wellness & Fitness | Recommendation rating: 10.0/10
> 
> **Pros**: The product is extremely reliable, and easy to change to keep up with business demand.  Prior to implementation of Napersoft CCM we needed a staff of 4 people working 3 days a week to get all of our letters and accreditation certificates out on time.  Now, it's totally automated, except for a review queue where some letters are intentionally  held until we are comfortable releasing them.  Giving our users Napersoft CCM so they have control over letters and emails  to generate has saved IT a lot of time and money, and increase operational productivity.
> 
> **Cons**: The user interface could use some updating, but it's still easy to navigate.  When your new to it, keeping track of your templates, paragraphs, and email text can be challenging but once you get it you feel stupid for not understanding how simple it really is.
> 
> Less work for IT, and increase productivity and control by our operations department.  We are able to be flexible with our communications now, to respond quickly to our market.

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### "Fantastic Support and Product \!\!" — 5.0/5

> **steven** | *July 5, 2018* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: Ease of use, setup,  functionality,  and Support \!\!\!\!  This product has driven Us to automate most of our letters, reports, and EOB's.
> 
> **Cons**: No Cons to Napersoft CCM \!\!\!\!  This product has never let this organization down \!\!\!  Any issue we ever had with this product Napersoft engineered a resolution \!\!\!\!\!
> 
> Automation of daily, weekly, or monthly correspondence \!\!

## Links

- [View on GetApp](https://www.getapp.ca/software/2073185/azuba-ccm-platform)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/azuba-ccm-platform/> |
| en-AE | <https://www.getapp.ae/software/2073185/azuba-ccm-platform> |
| en-AU | <https://www.getapp.com.au/software/2073185/azuba-ccm-platform> |
| en-CA | <https://www.getapp.ca/software/2073185/azuba-ccm-platform> |
| en-GB | <https://www.getapp.co.uk/software/2073185/azuba-ccm-platform> |
| en-IE | <https://www.getapp.ie/software/2073185/azuba-ccm-platform> |
| en-NZ | <https://www.getapp.co.nz/software/2073185/azuba-ccm-platform> |
| en-SG | <https://www.getapp.sg/software/2073185/azuba-ccm-platform> |
| en-ZA | <https://www.getapp.za.com/software/2073185/azuba-ccm-platform> |

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