---
description: Detailed reviews on Calabrio ONE based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Calabrio ONE with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Calabrio ONE Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [Calabrio ONE](/software/2073149/calabrio-one-suite)

# Calabrio ONE

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> Calabrio One Suite is a comprehensive performance software designed to enable contact centers to deliver seamless and hyper-personalized experiences. With AI-fueled insights and automated workflows, the suite enables contact centers to work smarter and faster. Calabrio One offers a fully integrated solution to tackle the growing demands and challenges faced by contact centers. It allows businesses to turn challenges into competitive advantages by providing customer-centric business intelligence.
> 
> Verdict: Rated **4.5/5** by 263 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.5/5** | 263 Reviews |
| Ease of Use | 4.6/5 | Based on overall reviews |
| Customer Support Software | 4.5/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.3/5 | Based on overall reviews |
| Recommendation percentage | 80% | (8/10 Likelihood to recommend) |

## About the vendor

- **Company**: Calabrio
- **Founded**: 2007

## Commercial Context

- **Starting Price**: US$295.00
- **Pricing model**: Flat Rate
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop)
- **Supported Languages**: English
- **Available Countries**: Canada, United Kingdom, United States

## Features

- AI Copilot
- AI/Machine Learning
- API
- Activity Dashboard
- Activity Monitoring
- Activity Tracking
- Agent Interface
- Alerts/Escalation
- Alerts/Notifications
- Approval Process Control
- Archiving & Retention
- Attendance Management
- Audio Capture
- Automatic Transcription
- Blended Call Center
- CRM Software
- Call Disposition
- Call List Management
- Call Monitoring
- Call Recording Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)

## Related Categories

- [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software)
- [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software)
- [Quality Management Software](https://www.getapp.ca/directory/144/quality-management/software)
- [Speech Analytics Software](https://www.getapp.ca/directory/2043/speech-analytics/software)
- [Call Centre Workforce Management Software](https://www.getapp.ca/directory/3707/call-center-workforce-management/software)

## Alternatives

1. [Ringover](https://www.getapp.ca/software/117547/ringover) — 4.7/5 (858 reviews)
2. [DialedIn CCaaS](https://www.getapp.ca/software/104279/chasedata) — 4.8/5 (314 reviews)
3. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
4. [Convoso](https://www.getapp.ca/software/8280/cloud-predictive-dialer) — 4.5/5 (386 reviews)
5. [Nextiva](https://www.getapp.ca/software/91289/nextiva) — 4.6/5 (914 reviews)

## Reviews

### "Calabrio One - WFM , such a great tool\!" — 5.0/5

> **Alexander** | *January 20, 2021* | Insurance Software | Recommendation rating: 10.0/10
> 
> **Pros**: The ability to review and collect data, in real time and on recording giving us the possibility to educate our assistants with best practices from other agents and identify major areas of opportunity while assigning schedules.
> 
> **Cons**: It has so many features that it get a bit confusing but it has a lot of resources to direct and guide you throughout the process.

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### "Chanelle's Review" — 5.0/5

> **Chanelle** | *May 20, 2024* | Consumer Services | Recommendation rating: 10.0/10
> 
> **Pros**: It's easy to use and I can change the days off on my own.
> 
> **Cons**: That I cannot choose the time that I take break and lunch.
> 
> It's been good, I have been using it for 3 years and it's easy to use.

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### "Calabrio M1" — 3.0/5

> **madiha** | *May 20, 2024* | Government Relations | Recommendation rating: 7.0/10
> 
> **Pros**: It show availability of scheduling and up to date information.
> 
> **Cons**: It doesn't show everyone's information for you to be able to swap

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### "Calabrio Review" — 5.0/5

> **Guilherme** | *May 20, 2024* | Airlines/Aviation | Recommendation rating: 10.0/10
> 
> **Pros**: What like mosta about Calabrio is how easy it to use, quick to load and very user friendly.
> 
> **Cons**: How sometines it takes so long to go from pending to approve or denied.
> 
> My overall expience with Calabrio I would say is excellent.

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### "Calabrio Review" — 5.0/5

> **Kirsten** | *May 20, 2024* | Government Relations | Recommendation rating: 10.0/10
> 
> **Pros**: What I love most about Calabrio is the 5 minute early reminders before a break\!
> 
> **Cons**: I don't really have any complaints about it.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2073149/calabrio-one-suite)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/all-software/a/calabrio-one-suite/> |
| en-AE | <https://www.getapp.ae/software/2073149/calabrio-one-suite> |
| en-AU | <https://www.getapp.com.au/software/2073149/calabrio-one-suite> |
| en-CA | <https://www.getapp.ca/software/2073149/calabrio-one-suite> |
| en-GB | <https://www.getapp.co.uk/software/2073149/calabrio-one-suite> |
| en-IE | <https://www.getapp.ie/software/2073149/calabrio-one-suite> |
| en-NZ | <https://www.getapp.co.nz/software/2073149/calabrio-one-suite> |
| en-SG | <https://www.getapp.sg/software/2073149/calabrio-one-suite> |
| en-ZA | <https://www.getapp.za.com/software/2073149/calabrio-one-suite> |
| fr | <https://www.getapp.fr/software/2073149/calabrio-one-suite> |
| fr-BE | <https://fr.getapp.be/software/2073149/calabrio-one-suite> |
| fr-CA | <https://fr.getapp.ca/software/2073149/calabrio-one-suite> |

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