---
description: Detailed reviews on Coax based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Coax with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Coax Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Communications Management Software](/directory/1139/customer-communications-management/software) > [Coax](/software/2072981/coax)

# Coax

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> Coax transforms business communication by providing a universal chat platform. Coax allows users to send texts, social media interactions, emails, calls, eCommerce messages, and more within each customer's unified chat history to prevent missing messages. It also features a live chat widget, automated messaging based on triggers like missed calls or keywords, integrated payment processing, and multi-location support.
> 
> Verdict: Rated **5.0/5** by 9 users. Top-rated for **Likelihood to recommend**.

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## Overview

### Key benefits of Coax

Keep conversations live with chat widget that stays live with SMS
Automated texts for missed calls, keywords, and custom automations
Integrated Stripe for in-app payment requests and money export
Invite users to make replying to customers easy
Custom forms to easily collect data from customers

## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **5.0/5** | 9 Reviews |
| Ease of Use | 5.0/5 | Based on overall reviews |
| Customer Support Software | 5.0/5 | Based on overall reviews |
| Value for Money | 5.0/5 | Based on overall reviews |
| Features | 4.9/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Coax

## Commercial Context

- **Starting Price**: A$299.00
- **Pricing model**: Flat Rate (Free Trial)
- **Target Audience**: 2–10, 11–50, 51–200, 201–500
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Australia, Canada, Malaysia, New Zealand, Singapore, United Arab Emirates, United Kingdom, United States

## Features

- AI Copilot
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Autoresponders
- Batch Communications
- CRM Software
- Call Recording Software
- Chat/Messaging
- Customer Database
- Customer History
- Customizable Branding
- Email Management Software
- Feedback Management
- Generative AI
- IVR
- Inbox Management
- Interaction Tracking
- Knowledge Base Management

## Integrations (62 total)

- AVANSER
- AdRoll
- Amazon Seller Tool
- Asana
- Bitly
- Buffer
- ClickUp
- Cobalt
- Core Practice
- Delacon
- Docusign
- Eventbrite
- Facebook Business Suite
- Gmail
- Google Analytics 360

... and 47 more integrations

## Support Options

- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Customer Communications Management Software](https://www.getapp.ca/directory/1139/customer-communications-management/software)

## Alternatives

1. [WhatsApp](https://www.getapp.ca/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
2. [Viber](https://www.getapp.ca/software/2049588/viber) — 4.4/5 (4058 reviews)
3. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews)
4. [Telegram](https://www.getapp.ca/software/114023/telegram) — 4.7/5 (6406 reviews)
5. [Sociocs](https://www.getapp.ca/software/2063200/sociocs) — 4.6/5 (118 reviews)

## Reviews

### "The best tool for ecom & service based businesses." — 5.0/5

> **Jack** | *February 18, 2026* | Retail | Recommendation rating: 9.0/10
> 
> **Pros**: Coax's platform \& tools are absolutely second to none. 

As an ecommerce business relying on fast \& efficient communication with customers to convert sales - the platform has basically replaced the function of a CRM for us with even more integration to other parts of the business like marketing \& fulfilment. 

We now run our product repair/servicing communication \& payments exclusively through coax - and get many compliments \& reviews for how good our service is.  We probably save 2-3 days for every repair/service by eliminating invoices/emails back and forth and just using Text/Coax payments.
> 
> **Cons**: Everything has been positive so far \& further improvements are constantly being made. \[sensitive content hidden\] and the team are running a tight ship and are great to deal with.
> 
> Has been over and above expectations. We were skeptical because our old service "did the job" but nearly every aspect has been an improvement.

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### "Coax Has Transformed Communication in Our Medical Practice" — 5.0/5

> **Krystian** | *May 6, 2025* | Medical Practice | Recommendation rating: 9.0/10
> 
> **Pros**: Streamlines communication across referrers, doctors, and patients.
Reduces reliance on multiple systems, minimising errors and double-handling.
Saves significant time in daily operations.
Highly responsive and approachable support team.
Genuine engagement with client feedback.
Continuous improvements based on real user needs.
> 
> **Cons**: As with any evolving platform, occasional updates require minor workflow adjustments.
Initial setup and integration may take some planning (but support is excellent).
> 
> We've been using Coax in our specialist medical practice for some time now, and it has proven to be an invaluable tool for streamlining our operations. It has significantly improved the way we communicate with both our referrers, doctors and patients—cutting down on back-and-forth between multiple systems, reducing errors, and ultimately saving us a great deal of time in our daily workflows.

What sets Coax apart is not just the product itself, but the people behind it. Their team is responsive, approachable, and genuinely interested in understanding the specific needs of our practice. They’ve taken the time to listen to our feedback and have implemented changes that have made a noticeable difference. It’s clear they’re committed to ongoing improvement and supporting their users.

We highly recommend Coax to other medical businesses looking to improve communications, enhance efficiency, and work with a company that truly values its clients.

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### "Amazing 10/10 Recommendation\!" — 5.0/5

> **Alan** | *January 27, 2026* | Alternative Medicine | Recommendation rating: 3.0/10
> 
> **Pros**: The great communication and customer support, and its AI abilities. It’s ease of use is also ability to track all your conversations and turn them into a task list
> 
> **Cons**: Nothing to complain. Every feature you can think of is there, and if its not, the team will work with you to fulfil your idea

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### "Give Coax a go - you'll thank yourself later" — 5.0/5

> **Shelley** | *February 10, 2025* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: Coax is a no-brainer for us. My customers are low-tech grandmas but they can all text - so having Coax makes it easy for them to ask questions which often turn into sales.
> 
> **Cons**: Having just migrated from Podium, this only thing I'm having to re-do is the FAQ template - which is easy enough to set up.
> 
> The best thing about Coax is the people. I can easily get help and bounce ideas for feature request etc - such a rare treat from SaaS companies\!

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### "Coax makes life so much easier" — 5.0/5

> **Christine** | *November 24, 2024* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The onboarding process was very smooth, and functionality is so much better. My contact us, Instagram, Facebook, and website chat all go to me via Coax. So much more streamlined, and I don’t miss messages. Support is excellent, and the team is easily contactable.
> 
> **Cons**: I guess I’ve made requests for new functionality that would benefit myself (and others), and they’re in development. Nothing to dislike they actually build the stuff that's requested.
> 
> I decided to try Coax after being locked into a contract with a significantly higher alternative for a year. Seeing that Coax were month-to-month for billing made this a low-risk decision. I’m very happy with my decision to transfer and highly recommend it.

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## Links

- [View on GetApp](https://www.getapp.ca/software/2072981/coax)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-management-software/a/coax/> |
| en-AE | <https://www.getapp.ae/software/2072981/coax> |
| en-AU | <https://www.getapp.com.au/software/2072981/coax> |
| en-CA | <https://www.getapp.ca/software/2072981/coax> |
| en-GB | <https://www.getapp.co.uk/software/2072981/coax> |
| en-IE | <https://www.getapp.ie/software/2072981/coax> |
| en-NZ | <https://www.getapp.co.nz/software/2072981/coax> |
| en-SG | <https://www.getapp.sg/software/2072981/coax> |
| en-ZA | <https://www.getapp.za.com/software/2072981/coax> |

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