--- description: Detailed reviews on Carestream Dental based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Carestream Dental with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Carestream Dental Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Dental Imaging Software](/directory/1151/dental-imaging/software) > [Carestream Dental](/software/2072504/carestream-dental) # Carestream Dental Canonical: https://www.getapp.ca/software/2072504/carestream-dental Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2072504/carestream-dental?page=2) > Carestream Dental offers dental imaging and practice management solutions. Their product portfolio includes extraoral imaging systems, such as CBCT3D, panoramic, and cephalometric imaging, as well as intraoral cameras, generators, and imaging plate systems. The company also provides clinical software and imaging software modules for data collection and management. Additionally, Carestream Dental offers support and training programs to assist dental professionals in utilizing their products. > > Verdict: Rated **2.8/5** by 78 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **2.8/5** | 78 Reviews | | Ease of Use | 3.0/5 | Based on overall reviews | | Customer Support Software | 2.7/5 | Based on overall reviews | | Value for Money | 2.5/5 | Based on overall reviews | | Features | 2.9/5 | Based on overall reviews | | Recommendation percentage | 50% | (5/10 Likelihood to recommend) | ## About the vendor - **Company**: Carestream Dental ## Commercial Context - **Pricing model**: (Free Trial) - **Pricing Details**: Contact Carestream Dental for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: Canada, United Kingdom, United States ## Features - 2D Drawing - 3D Imaging - API - Access Controls/Permissions - Activity Dashboard - Activity Tracking - Alerts/Escalation - Alerts/Notifications - Annotations - Appointment Management - Automated Scheduling - Automatic Backup - Availability Management - Billing & Invoicing - Booking Management - Calendar Management - Charting - Claims Management Software - Client Management - Communication Management ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - Chat ## Category - [Dental Imaging Software](https://www.getapp.ca/directory/1151/dental-imaging/software) ## Related Categories - [Dental Imaging Software](https://www.getapp.ca/directory/1151/dental-imaging/software) - [Dental Software](https://www.getapp.ca/directory/54/dental/software) ## Alternatives 1. [Curve Dental](https://www.getapp.ca/software/91762/curve-dental) — 4.4/5 (285 reviews) 2. [CareStack](https://www.getapp.ca/software/2014883/carestack) — 4.8/5 (188 reviews) 3. [BestoSys](https://www.getapp.ca/software/107765/bestosys) — 4.8/5 (293 reviews) 4. [Adit](https://www.getapp.ca/software/2046768/adit) — 4.7/5 (264 reviews) 5. [Practice-Web](https://www.getapp.ca/software/2059059/practice-web-dental) — 4.9/5 (115 reviews) ## Reviews ### "Garbage\!\!\!\!\!" — 1.0/5 > **Sara** | *July 11, 2018* | Medical Practice > > **Pros**: None\!\!\! It was what I could afford at the time, but I am not recommending it to anybody. Not user friendly. Slow, outdated, tech support is costly for almost nothing > > **Cons**: Crashes very often, non compatible with major Antivirus. Expensive for tech support that covers only minor issues. Every feature is extra money for what you need: like e back up, perio charting, etc. Costumer Service is horrendous\!\!\! They take forever to answer the call. They are always sorry, they transfer you to 10 people before someone can give you a straight answer if he or she knows what’s going on. You spend 45 min to 1 hr to get you problem solved. If your lucky. System is not user friendly at all. When the Reps try to sell you the system they do not disclose all these “minor details”. They tell you, you will love it for the price. My contract is indefinite. Is yours? If you want to cancel, there will be a penalty charge. Nobody has any idea of what’s going on in this place. You get a different answer depending on who you talk to for the same issue you are trying to get resolved. Absolute “Garbage”\!\!\!\!\!\!\! > > DO NOT BUY IT\!\!\!\!\!\!\! Spend your money wisely. Get Eagle Soft or Dentrix. Stay away from this outdated system. I am switching ASAP\!\!\!\!\!\!\!\! ----- ### "Best Dental Practice Software" — 5.0/5 > **Christopher** | *September 19, 2019* | Medical Practice | Recommendation rating: 9.0/10 > > **Pros**: What isn't there to like about this software? This software is an all inclusive dental practice software with tons of features. I love the easy-to-use interface. I have worked in other dental offices before and have used competitor software, such as EagleSoft, and SoftDent is so much better and just overall has a better feel and experience. > > **Cons**: I honestly can't think of anything that I don't like about this software. > > I've used SoftDent for over 3 years now since I started working at my current dental practice. On top of all of the capabilities of this software and the awesome interface, Carestream also has additional devices that are a must have for the software that can make your practice so much better. For example, the intraoral cameras, digital xray sensors, and CT scanner made by Carestream integrate so well with SoftDent and I use them daily on nearly every patient. I can't imagine ever using another dental software. Once you go SoftDent, you don't go back. ----- ### "Customer service" — 1.0/5 > **Mary** | *January 17, 2024* | Health, Wellness & Fitness | Recommendation rating: 0.0/10 > > **Pros**: nothing. I liked it initially but not anymore > > **Cons**: No customer service. Sold dental practice and paid transfer fee October 13 or so. Was still debited following month fee and still waiting for a refund a for over 3 months. No one every calls me back or follows up. \[sensitive content hidden\] will not reimburse me. I should not take this long for a refund. > > The softdent software has lots of flaws that no one knows how to fix when we call customer support. Little glitches. No one cares. I would never recommend it. ----- ### "Easy to learn for new users" — 5.0/5 > **Alyssa** | *March 13, 2023* | Health, Wellness & Fitness | Recommendation rating: 10.0/10 > > **Pros**: The product is pretty easy to use and intuitive. > > **Cons**: Sometimes there are still bugs or “known issues” that are usually repaired pretty quickly. ----- ### "Hit and More Miss" — 3.0/5 > **Heather** | *January 20, 2021* | Health, Wellness & Fitness | Recommendation rating: 4.0/10 > > **Pros**: Relatively inexpensive scanner compared to other brands Scans of teeth print well on our 3D Printer Image presentation software is ok The ability to email PDF layout of model layouts is nice > > **Cons**: There seem to be a lot of bugs that happen with the frequent updates. None of these things are usually available on the webpage on the hold system provides. Hold times may be long (est 1 hour 15 min today, one person ahead of me now at that time and system says 55 minutes more est to hold). Do not think that being a health provider with scheduled patients makes you a priority, or that the company considers it's healthcare providers a priority. The person logging in may take a very long time to solve the problem, sometimes reverting back to installation questions you might be able to answer from years before. You pay for this support. These scans can not be used to submit for Invisalign. > > I wish there were fewer bugs or better solutions. A Dr.s office waiting 2 hours on hold is simply not an acceptable service standard. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2072504/carestream-dental?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2072504/carestream-dental) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data