--- description: Detailed reviews on Trac9 Informatics based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Trac9 Informatics with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Trac9 Informatics Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Substance Abuse EMR Software](/directory/3575/substance-abuse-emr/software) > [Trac9 Informatics](/software/2071814/trac9-informatics) # Trac9 Informatics Canonical: https://www.getapp.ca/software/2071814/trac9-informatics Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2071814/trac9-informatics?page=2) > Leading the way in rehab success with predictive analysis and personalized care. Our software transforms clinics, providing comprehensive assessments and individualized plans for sustained sobriety. Join us in shaping a brighter future for recovery. > > Verdict: Rated **4.9/5** by 8 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 8 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 5.0/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 100% | (10/10 Likelihood to recommend) | ## About the vendor - **Company**: RecoveryTrac ## Commercial Context - **Starting Price**: US$1,500.00 - **Pricing model**: Usage Based - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: English, Spanish - **Available Countries**: United States ## Features - API - Activity Dashboard - Activity Tracking - Alerts/Notifications - Assessment Management - Case List Management - Case Management Software - Case Notes - Charting - Clinical Assessment Tool - Compliance Management - Compliance Tracking - Customizable Reports - Document Management Software - EHR/EMR Integration - Employee Management - For Mental/Behavioral Health - For Substance Abuse Therapy - Graphical Data Presentation - HIPAA Compliant ## Support Options - Email/Help Desk - FAQs/Forum - Phone Support - 24/7 (Live rep) ## Category - [Substance Abuse EMR Software](https://www.getapp.ca/directory/3575/substance-abuse-emr/software) ## Related Categories - [Substance Abuse EMR Software](https://www.getapp.ca/directory/3575/substance-abuse-emr/software) - [Patient Case Management Software](https://www.getapp.ca/directory/815/patient-case-management/software) - [Mental Health EHR Software](https://www.getapp.ca/directory/2651/behavioral-mental-health-electronic-health-records/software) ## Alternatives 1. [Alleva](https://www.getapp.ca/software/2060766/alleva) — 4.5/5 (282 reviews) 2. [Kipu](https://www.getapp.ca/software/2050299/kipu) — 4.7/5 (214 reviews) 3. [BestNotes](https://www.getapp.ca/software/102893/bestnotes) — 4.5/5 (198 reviews) 4. [EHR YOUR WAY](https://www.getapp.ca/software/102909/ehr-your-way) — 4.9/5 (527 reviews) 5. [Community CareLink](https://www.getapp.ca/software/2055715/community-carelink) — 4.3/5 (42 reviews) ## Reviews ### "The best and most reliable patient management system" — 5.0/5 > **Shannon** | *March 19, 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: That it guides care and allows clinicians, and the doctors decision-making based upon data > > **Cons**: There’s nothing that I don’t like about Trac 9. It would be great if insurance companies would use this data to make relevant decisions instead of arbitrary decisions, based upon a small set of clinical data that does not contain any psychometrics. > > The team at Trac 9 is very responsive and will help with any questions asked. They will continuously train team members on advanced analytics. ----- ### "Optimize your treatment program with Trac9" — 5.0/5 > **Cindi** | *March 27, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Trac9 provides the guidance using true data to assess a client's response to treatment. Trac9 aides' therapeutic discussions about progress and areas of change to tap into discussions that may not have occurred without these weekly assessments and data. > > **Cons**: The only recommendation would be for an average score to be used for the Client satisfaction survey instead of the current scoring scale. > > Trac9 helps our residents as well as the therapists who are providing treatment, there is no other tool that provides true data and week over week comparisons. ----- ### "Trac9 at English Mountain Recovery" — 4.0/5 > **Josh** | *March 27, 2024* | Mental Health Care | Recommendation rating: 10.0/10 > > **Pros**: Trac 9 gives our clients a ‘voice’ for things they don’t have the ability or willingness to say to the clinical team. It gives clinical a solid visual to explain the clients’ progress and challenges to them. And mostly it’s another piece of support that we can send them out of the door with that keeps them connected to us. I know we’ve gotten some clients reconnected with admissions/back in treatment through Trac 9 results. > > **Cons**: The only con, and really is more accurately labeled inconvenience, is that sometimes it can take longer for reports to download. ----- ### "So Impactful" — 5.0/5 > **Tiffany** | *March 27, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love the insight we get following the first survey. We’re able to use the data to ensure we’re pairing clients with the therapist best suited to support their needs. We know which therapists are most effective in treating each area measured. If a client struggles with anxiety, we know what therapist is the best fit based on that therapist’s track record treating other clients’ anxiety. The data truly allows us to make informed decisions about best care strategies for each individual client. > > **Cons**: I don’t know if I agree with clients being shown photos of their drug of choice on the very first survey. > > It’s been phenomenal for multiple reasons. It helps us target treatment to the individual as well as the particular milieu at any given time. ----- ### "Improving SUD Outcomes" — 5.0/5 > **Alice** | *March 27, 2024* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: I love that clients are given a visual representation of their progress and growth. It allows clinicians to quickly identify risk areas. I love that therapists can see how they are perceived by their clients as well as progress made by their clients. It provides crucial information that drives therapeutic practice. > > **Cons**: Glitches in the algorithm and/or issues with how adherence is calculated. > > I have been using TRAC 9 since 2019 and it has helped shape how I did therapy. I love when a client is able to recognize that they have made progress; they will begin a session beating themselves up, saying they have not changed or grown but after they see their progress, they are able to give themselves credit and gain confidence. ----- Page: 1 / 2\ Next: [Next page](https://www.getapp.ca/software/2071814/trac9-informatics?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2071814/trac9-informatics) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data