--- description: Detailed reviews on Zoom Phone based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Zoom Phone with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: Zoom Phone Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Telephony Software](/directory/294/telephony/software) > [Zoom Phone](/software/2069748/zoom-phone) # Zoom Phone Canonical: https://www.getapp.ca/software/2069748/zoom-phone Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/2069748/zoom-phone?page=2) > Zoom Phone is a cloud VoIP phone software designed for businesses of all sizes. With a streamlined administration interface and secure voice calls, Zoom Phone offers a flexible solution for remote workforces. It also features global coverage, virtual phone numbers, fixed VoIP, cloud PBX, multi-line phone systems, and a Zoom Phone API, among other functionalities. > > Verdict: Rated **4.5/5** by 243 users. Top-rated for **Likelihood to recommend**. ----- ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 243 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support Software | 4.2/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom Video Communications - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$10.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Zoom Phone is available from $10/user/month. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Alerts/Notifications - Archiving & Retention - Automated Attendant - Automated Routing - Automatic Call Distribution - Automatic Outbound Dialer - Call Center Management - Call Conferencing - Call Logging - Call Monitoring - Call Queues - Call Recording Software - Call Routing - Call Screening - Call Tracking Metrics - Call Transfer - Computer Telephony Integration - Conferencing ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base Software - Phone Support - 24/7 (Live rep) - Chat ## Category - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) ## Related Categories - [Telephony Software](https://www.getapp.ca/directory/294/telephony/software) - [Call Centre Software](https://www.getapp.ca/directory/275/call-center/software) - [Auto Dialer Software](https://www.getapp.ca/directory/1067/auto-dialer/software) - [Call Tracking Software](https://www.getapp.ca/directory/749/call-tracking/software) - [Contact Center Software](https://www.getapp.ca/directory/593/contact-center/software) ## Alternatives 1. [Zoom Workplace](https://www.getapp.ca/software/111633/zoom) — 4.6/5 (14526 reviews) 2. [Microsoft Teams](https://www.getapp.ca/software/105615/microsoft-teams) — 4.5/5 (10940 reviews) 3. [Google Meet](https://www.getapp.ca/software/121823/google-hangouts) — 4.5/5 (12079 reviews) 4. [GoTo Connect](https://www.getapp.ca/software/103797/goto-connect) — 4.5/5 (668 reviews) 5. [Webex Suite](https://www.getapp.ca/software/10375/webex) — 4.4/5 (7396 reviews) ## Reviews ### "Greatest VoIP Service" — 5.0/5 > **Julijana** | *May 15, 2024* | Staffing & Recruiting | Recommendation rating: 10.0/10 > > **Pros**: We've tried a few VoIP providers in the past, the in terms of quality of calls Zoom Phone ahs proven to work best for us (worldwide calls). > > **Cons**: The customer support takes quite some time to come back. We've also had a few account managers change in a short period of time and their handover does not seem smooth as a few things would fall through the cracks. ----- ### "Great Value Service" — 4.0/5 > **Andrew** | *June 8, 2021* | Internet | Recommendation rating: 7.0/10 > > **Pros**: My company was looking for a new digital phone service so that we could get rid of our outdated handset VOIP over LAN system. Not only does Zoom Phone offer a more robust set of calling, auto-attendant, and call queue services, it does so at a lower price than what we were previously paying our local provider. The call quality is very good, and the admin features allow you to customize how your organization receives, transfers, and processes incoming calls. While a very self-sufficient process, product onboarding is fairly painless for more technically savvy users. Zoom Phone offers both desktop and mobile application use, which makes it very accommodating for most types of user. > > **Cons**: While the services is available at a great price, the overall customer support is extremely poor. Once we finalized our service contract, our salesperson was very unavailable to take any calls or emails regarding setup troubleshooting. There is a wiki available to help with service setup, but the knowledge base is fairly limited and not very thorough. Luckily, I was able to find a link to product service desk, and their technical team was able to assist after I filed a few different tickets regarding my issue. > > While there is much to be desire regarding their customer support, Zoom Phone offers a very acceptable product at a very good price. Zoom Phone somehow manages to be cheaper per month than their competitors while offering the same, if not better, technical features for their service. If you have any existing experience managing phone systems, including setting up call queues and IVR, you should have no trouble onboarding the service without much additional assistance. I would definitely recommend this service for the more experienced user. ----- ### "Great for Clients you can’t see in person\!" — 3.0/5 > **Dana** | *October 19, 2025* | Real Estate | Recommendation rating: 10.0/10 > > **Pros**: It provides you with a. Phone number that I can use to communicate with clients. I can also provide video calling > > **Cons**: Zoom only works if you have a zoom account. Some people no need to meet with do not have zoom and sometimes don’t want to make an account > > It’s good. Easy to use. Talking to clients who don’t live in the United States is helpful to talk via phone or video ----- ### "Virtual classes and meetings" — 4.0/5 > **Keziah** | *January 23, 2021* | E-Learning | Recommendation rating: 9.0/10 > > **Pros**: I have been using Zoom since last year for both work meetings and online classes and what I loved most about it, is the fact that it doesn't use too much storage on the phone and you can use it on the go or anywhere you are. It's easy to use, you don't need special classes or lessons for you can understand how to use it. > > **Cons**: It needs a great internet connection otherwise the quality of the call will reduce. Of course, the free license version although great still has a lot of limitations compared to the premium version like you can only have 100 people in the meeting and only for 40mins. Security > > Just like every software has its pros and cons this is a very good app that easy to use but if the cons are worked on it will even be greater. It's great for online meetings and classes because one can share their screen and the quality of both the audio and video is great. ----- ### "Break the Microsoft & Google Stronghold" — 5.0/5 > **Verified Reviewer** | *May 6, 2021* | Education Management | Recommendation rating: 10.0/10 > > **Pros**: Zoom Phone just works. It's more clear than 4G cell service. The interface is intuitive and easy to use. The feature set is second to none. > > **Cons**: Zoom needs to be doing more to promote their phone product, more than anything technical. The management is a bit disjointed from their Zoom Video product. It would be a huge improvement if they could somehow merge the management of the two on the back end. > > Our users like their phones again, and they are actually using them. We also have accurate call logs for the first time in many years. ----- Page: 1 / 11\ Next: [Next page](https://www.getapp.ca/software/2069748/zoom-phone?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2069748/zoom-phone) ## This page is available in the following languages | Locale | URL | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | ----- ## Structured Data