--- description: Detailed reviews on HelpWire based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare HelpWire with similar products. image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png title: HelpWire Reviews, Prices & Ratings | GetApp Canada 2026 --- Breadcrumb: [Home](/) > [Remote Desktop Software](/directory/1731/remote-desktop/software) > [HelpWire](/software/2069176/helpwire) # HelpWire Canonical: https://www.getapp.ca/software/2069176/helpwire Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2069176/helpwire?page=2) > Remote access software for Windows, macOS, and Linux. Starts sessions via a link with no credentials and enables unattended access for follow-up work. > > Verdict: Rated **4.9/5** by 80 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Key benefits of HelpWire Core features: - No sign-up for the remote user – reduce friction and speed up session initiation. - Reboot \& reconnect – continue support after system restarts without losing access. - UAC elevation support – perform administrative tasks on Windows devices during the session. - File transfer – move files between devices during support work. - Wayland support on Linux – connect to Ubuntu 22.04+, Fedora, and other distributions where Wayland is the default. - Concurrent sessions – let one operator connect to several clients at once, or multiple operators join the same session. - Multi-screen view – work across all client monitors without switching context. - Two-factor authentication (2FA) – protect account access. - Firewall-friendly connections – run support within restricted network environments. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.9/5** | 80 Reviews | | Ease of Use | 4.9/5 | Based on overall reviews | | Customer Support Software | 4.9/5 | Based on overall reviews | | Value for Money | 4.9/5 | Based on overall reviews | | Features | 4.8/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Eltima Software - **Location**: Frankfurt, Germany - **Founded**: 2001 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Other (Free version available) - **Pricing Details**: Contact Eltima Software for pricing details. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000 - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise) - **Supported Languages**: English - **Available Countries**: United States ## Features - API - Access Controls/Permissions - Chat/Messaging - Diagnostic Tools - File Sharing Software - File Transfer - Multiple Monitor Access - Multiple User Accounts - Real-Time Chat - Remote Access/Control - SSL Security - Screen Sharing Software - Secure Login - Session Transfer - Single Sign On Software - Troubleshooting - Two-Factor Authentication - Unattended Access - User Management ## Support Options - Email/Help Desk - Knowledge Base Software - Chat ## Category - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) ## Related Categories - [Remote Desktop Software](https://www.getapp.ca/directory/1731/remote-desktop/software) - [Remote Support Software](https://www.getapp.ca/directory/563/remote-support/software) ## Alternatives 1. [Zoho Assist](https://www.getapp.ca/software/9913/zoho-assist) — 4.7/5 (1445 reviews) 2. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24142 reviews) 3. [TeamViewer ONE](https://www.getapp.ca/software/90948/teamviewer) — 4.6/5 (11629 reviews) 4. [AnyDesk](https://www.getapp.ca/software/120039/anydesk) — 4.6/5 (1787 reviews) 5. [Supremo Remote Desktop](https://www.getapp.ca/software/132559/supremo-remote-desktop) — 4.7/5 (447 reviews) ## Reviews ### "My nowadays Feature Rich Remote Support Solution" — 5.0/5 > **Amisha** | *July 22, 2024* | Transportation/Trucking/Railroad | Recommendation rating: 9.0/10 > > **Pros**: Firstly, the main thing I like most is that it's completely free and super easy to use. One doesn't need to set up anything complicated, and it works well on both Mac and Windows. Also, it has some great features like being able to switch between multiple remote desktops and viewing dual displays, which makes remote support much more efficient. > > **Cons**: Honestly, I haven't run into any major drawbacks but What I liked least about HelpWire is that it doesn't support mobile devices and lacks a session recording feature. > > I've had nothing but great experiences with HelpWire generally. Starting the setup procedure takes little effort and is quick and simple. Remote support for Mac and Windows computers can be easily provided because of the software's efficiency and ease of use. The features, which include the ability to monitor two screens and switch between numerous remote desktops, improve productivity and facilitate troubleshooting. HelpWire is a useful solution for remote support because of its robust security features, convenience of use, and complete freeness for both personal and business use. ----- ### "Good Software For Students as well as Professional." — 5.0/5 > **Verified Reviewer** | *July 15, 2024* | Individual & Family Services | Recommendation rating: 9.0/10 > > **Pros**: The software's scalability and customizability are commendable, adapting seamlessly to our growing business needs and evolving customer demands. The support team behind Helpwire has been responsive and proactive, promptly addressing any queries or issues we've encountered > > **Cons**: Every software and app have some issues. > > In conclusion, Helpwire software has exceeded our expectations by offering a reliable, user-friendly solution that has enhanced our efficiency, improved customer satisfaction, and supported our business growth. I would highly recommend Helpwire to any organization looking to elevate their customer support capabilities. ----- ### "Great option for Zero Cost solution" — 5.0/5 > **Clayton** | *April 23, 2024* | Electrical/Electronic Manufacturing | Recommendation rating: 6.0/10 > > **Pros**: The cost, which is free. Allows for easy evaluation and use right out of the gate. > > **Cons**: No mobile access, and the limitations of being free. For small companies this is a huge advantage, for anyone that has to deal with software changes , it creates pause on the longevity of the software or the price point. > > I demoed this when comparing to several options, and looking to switch from a more costly vendor. Everything seemed very intuitive, and had a lot of positive feedback from the IT crowd on reddit. ----- ### "Long awaited find" — 5.0/5 > **Hunor** | *April 17, 2024* | Architecture & Planning | Recommendation rating: 10.0/10 > > **Pros**: It is easy to set up and it never let me down, it delivers every time I need it. > > **Cons**: It is a little retro styled, but I guess in fact I like that too:) > > HelpWire was a great discovery for me\! After trying the leading softweres for the issue and not being satisfied by them, I just found HelpWire by browsing the internet, thought to give it a try and it was a revelation to discover how good it was. ----- ### "A Breath of Fresh Air for Remote Debugging" — 5.0/5 > **Tithi** | *May 22, 2024* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: \*\*One-Click Debugging Nirvana,\*\* I used to dread remote debugging sessions – tangled wires, confusing setups, and endless downloads. HelpWire changed that completely. Now, it's one-click and I'm in\! No more wasted time fiddling with connections – just a single click and I'm connected to the machine, ready to squash those bugs. It's a lifesaver, saving me tons of time and letting me focus on the actual problem-solving. This is debugging bliss for software engineers like me\! > > **Cons**: One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. > > One thing to keep in mind is that HelpWire doesn't offer unattended access. While it's fantastic for live debugging sessions, there have been a couple of times where I wished I could jump onto a machine and fix something quickly without needing the user present. It's a minor inconvenience, and overall the benefits outweigh this limitation. But for those times when a quick back-end fix is needed, it's something to consider. ----- Page: 1 / 4\ Next: [Next page](https://www.getapp.ca/software/2069176/helpwire?page=2) ## Links - [View on GetApp](https://www.getapp.ca/software/2069176/helpwire) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-CL | | | es-CO | | | es-MX | | | fr | | | fr-BE | | | fr-CA | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data