---
description: Detailed reviews on Vee24 based on features, pricing, usability, and ratings. Get a quick overview advantages and disadvantages. Compare Vee24 with similar products.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Vee24 Reviews, Prices & Ratings | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Live Chat Software](/directory/561/live-chat/software) > [Vee24](/software/2068918/vee24)

# Vee24

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> Vee24 is a cloud-based customer service software that helps businesses streamline support operations and engage with their customers.  It offers a variety of communication channels to meet diverse customer needs. The live video chat feature allows customers to have face-to-face conversations with support agents.
> 
> Verdict: Rated **4.7/5** by 13 users. Top-rated for **Likelihood to recommend**.

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## Quick Stats & Ratings

| Metric | Rating | Detail |
| **Overall** | **4.7/5** | 13 Reviews |
| Ease of Use | 4.8/5 | Based on overall reviews |
| Customer Support Software | 4.7/5 | Based on overall reviews |
| Value for Money | 4.4/5 | Based on overall reviews |
| Features | 4.7/5 | Based on overall reviews |
| Recommendation percentage | 90% | (9/10 Likelihood to recommend) |

## About the vendor

- **Company**: Vee24
- **Location**: Boston, US

## Commercial Context

- **Starting Price**: US$1.00
- **Pricing model**: Flat Rate
- **Pricing Details**: Please contact Vee24 directly for pricing details.
- **Target Audience**: 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+
- **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Chromebook (Desktop), iPhone (Mobile), iPad (Mobile)
- **Supported Languages**: English
- **Available Countries**: Albania, Andorra, Anguilla, Antigua and Barbuda, Aruba, Austria, Bahamas, Barbados, Belarus, Belgium, Belize, Bermuda, Bosnia and Herzegovina, British Virgin Islands, Bulgaria, Canada, Cayman Islands, Costa Rica, Croatia, Cuba and 69 more

## Features

- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Autoresponders
- CRM Software
- Canned Responses
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customizable Branding
- Customizable Fields
- Customizable Reports
- Customizable Templates
- Document Storage
- Email Management Software

## Support Options

- Email/Help Desk
- FAQs/Forum
- Phone Support
- 24/7 (Live rep)
- Chat

## Category

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)

## Related Categories

- [Live Chat Software](https://www.getapp.ca/directory/561/live-chat/software)
- [Customer Engagement Software](https://www.getapp.ca/directory/650/customer-engagement/software)

## Alternatives

1. [LiveAgent](https://www.getapp.ca/software/91301/liveagent) — 4.7/5 (1753 reviews)
2. [WhatsApp](https://www.getapp.ca/software/2035411/whatsapp) — 4.7/5 (16297 reviews)
3. [Slack](https://www.getapp.ca/software/91563/slack) — 4.7/5 (24046 reviews)
4. [Text Request](https://www.getapp.ca/software/2051851/text-request) — 4.6/5 (1193 reviews)
5. [LiveChat](https://www.getapp.ca/software/8385/livechat) — 4.6/5 (1715 reviews)

## Reviews

### "The ultimate tool for an unparalleled customer service experience" — 4.0/5

> **Carlos Orlando** | *July 22, 2023* | Computer Hardware | Recommendation rating: 9.0/10
> 
> **Pros**: I like the ability to have real-time interactions with my customer service representatives via video chat. This adds a level of personalization and closeness not found in other communication channels.
> 
> **Cons**: I would like to see improved is the stability of the platform in terms of connection and performance.
> 
> The platform has revolutionized the way I interact with customer service. The ability to have real-time video chats has made conversations more personal and effective. Shared browsing has also been a great help.

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### "Perfect for what we needed" — 5.0/5

> **Zee** | *January 4, 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: The product is very easy to use and user friendly. It also brings in great results
> 
> **Cons**: Can be glitchy sometimes, connection issues
> 
> Great working with the Vee24 team. Very helpful and any issues are resolved.

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### "Schuh LTD" — 4.0/5

> **Dale** | *December 21, 2022* | Retail | Recommendation rating: 7.0/10
> 
> **Pros**: We have been a partner since 2011The product has helped us meet initial and ongoing business objectives through many development features and transition across platforms (desktop, tablet, mobile)Implemented a chatBOT, also helped us achieve a reduction in head count freeing up agents to deal with more complex queries. The software is agent friendly and the functionality is easy to use. The inclusion of WhatsApp to our service offer so far has proved successful - keen to develop further.Software has so many capabilities such as video and keen to explore other areas in our roadmap which we haven't had the opportunity to do yet.
> 
> **Cons**: Video not on.Releases are generally not straightforward - there have been times we have had to roll things back and on occasion we have highlighted issues to Vee24 we feel should have been picked up during their internal testing.Reporting/Dashboard - inconsistencies with data and due to the nature of our business function having real time visibility of these numbers is essential.
> 
> Overall; we feel we have a good working relationship with Vee24 - it would be desirable to have clarity on our account/client team at Vee24 to further develop our working relationship.

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### "A Seamless Service" — 4.0/5

> **Karen** | *December 19, 2022* | Retail | Recommendation rating: 8.0/10
> 
> **Pros**: The gradual improvements has meant we can now offer a more professional and seamless service.
> 
> **Cons**: Mobile Phone view - Co-share can still be tricky to navigate.
> 
> Overall Experience is good.  They are open to development and seem to have a good understanding of what we need as a business.  It would be great to get more feedback from Vee24 on what competitors are doing better and what we could improve on.

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### "Review from Macy at Time4Sleep" — 5.0/5

> **Macy** | *January 3, 2023* | Retail | Recommendation rating: 10.0/10
> 
> **Pros**: It is very simple to use but very effective, we do not have any problems whilst using the software.
> 
> **Cons**: The only con is that the video call feature could be made full size on the customers phone, sometimes this is a bit hard to navigate for customers.
> 
> My overall experience with Vee24 has been great

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## Links

- [View on GetApp](https://www.getapp.ca/software/2068918/vee24)

## This page is available in the following languages

| Locale | URL |
| en | <https://www.getapp.com/customer-service-support-software/a/vee24/> |
| en-AE | <https://www.getapp.ae/software/2068918/vee24> |
| en-AU | <https://www.getapp.com.au/software/2068918/vee24> |
| en-CA | <https://www.getapp.ca/software/2068918/vee24> |
| en-GB | <https://www.getapp.co.uk/software/2068918/vee24> |
| en-IE | <https://www.getapp.ie/software/2068918/vee24> |
| en-NZ | <https://www.getapp.co.nz/software/2068918/vee24> |
| en-SG | <https://www.getapp.sg/software/2068918/vee24> |
| en-ZA | <https://www.getapp.za.com/software/2068918/vee24> |

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